Friday PM Recap 3/17/17

Written By: Leary & Liam

LY Dinner Sales:  6458
Projected Sales :  6615
TY Dinner Sales: 7,274
+/- : +816, 13%
Dinner Covers: 250
Avg PPA: 29.10

Weather: Nice spring evening

Special events?: SXSW St. Patty's Day

Who worked:
Krystin, Ruthy, Lindsey, Johnny, Dusten Cl, Leigh & Melisa H, John SA, Emily FR, Kelly Cktl

Flow of Business, Cuts and Ticket Times:
Overall it was on the slower side for a Friday. It took until 630 before we filled up and started going on a wait. Had a 20-30 for the next hour, and eventually hit a 50 minute wait around 830. Started to slow down a little by 9, and then just had little waves of tables until a little after 10 pm. Cut Kelly and Leigh at 10. We had a steady flow of tables coming in until the end. Ticket times were mostly good. Despite what felt like a slower Friday sales ended up being pretty decent.

We had a 25 minute veggie tempura come out to A2. When it arrived the table said they didn't want it anymore. It was the last item of several tempura tickets, and I think they were expecting it as an app. I went by to talk to them, and they were happy. They just didn't want it at the end.

Had a table complain that our endo wrap was too hard. They had eaten most of it, and I tore apart the left over wrap on the plate, and it was fine. I think they were expecting a different kind of spring roll. I sent Liam over to let them know that it's suppose to be a little firmer so we can cut it into segments.

Captain Creepy (the guy I wrote about a few weeks ago who Tori had warned us about) came back in with some friends tonight. He refused to order from Kelly, and wanted to order from me instead. Stiffed Kelly on a $47 tab which was weird because despite his weirdness last time he did tip Krystin 20%. He also was telling Leigh at the host stand that he knew the owner, and pointed to Mr. Tran. That was amusing.    

Had an issue with a table letting Johnny know that Emily had spilled some beer on one of his guests at A7. She let Johnny know, but there was a miscommunication between them and he thought it was a small amount of water, and not a considerable amount of beer. After Johnny had run the card for the check they mentioned to him that Emily had spilled a good amount of beer on them. I went by immediately and apologized. I asked if they needed a towel, and the guy said he was just going to home and change. I asked if he thought he would need any dry cleaning and he said no. I apologized again several times and gave them $20 in Kome Bucks. They thanked me, but were pretty visibly upset. I followed up with Johnny and Emily about getting a manager involved if anything is ever spilled on a guest no matter how little it may be.  

Specials:
Sake-Toro Carpaccio-8

3 Staff members that stood out (why/how):
Krystin- Krystin was proactive about bringing dishes to the server station and helping the servers and dishwashers out in the free time which ensured we were not running out of any dishes or glassware
Leigh- Leigh helped out bus a few tables and was awesome about staying ahead to keep the wait time down.
Jon- As usual jon was helpful to all the servers with pre-busing and refilling waters. The wait time was fairly low all night because of this.

VIP & Special Guests
Jason & Susan

Comps& Void Detail:
-Kitchen Error for a 25 minute Veg Temp.
-Kome bucks $15
-1 bday dessert

R&M needs:
I followed up with Andy today about swapping out the flood lights. He apologized for not making it by this week, but said he'll be by next Tuesday.

86'd items/ need more:
Uni/ uni box
toro nigiri/sashimi
Botan ebi