Friday PM Recap 3/10/17

Written By: Leary

LY Dinner Sales: 6535
Projected Sales : 6888 (+811)
TY Dinner Sales:  7699
+/- :  +1164, +18%
Dinner Covers:  255
Avg PPA:  30.19

Weather: Warm & Cloudy

Special events?:  SXSW

Who worked:
Ruthy, Johnny, Krystin, Renee, Dusten Cl, Tori & John H, Leigh SA, Liam FR, Kelly Cktl

Flow of Business, Cuts and Ticket Times:
Pretty normal Friday besides the incident below. Steady flow of tables for the first hour. Hit a small wait by 6. Just a handful of tables on the wait for the next hour, but we did eventually hit a 40-45 minute wait around 8, but the wait slowed down again around 9. Despite the crowd in the lobby and patio being on the lighter side for a Friday people we drinking heavily, and Kelly's sales were pretty good. Came off the wait at 950, and cut Tori & Kelly. Started to thin out by 1020 so I went 2 on. Ticket times were good. Except for the major disruption detailed below, everything else went smoothly.

You can definitely feel the SXSW vibe in the air. Lot's of drinkers in here tonight.

Sorry about the novel.

Had a pretty unfortunate incident with a couple of guests tonight. We had a 4 top of guys sit at A6. About 20 minutes after they were sat a lady came in and said that her and 3 others were planning on joining at their table making it an 8 top. We offered the party room once they were complete, but we were unable to add on to that table. We were at about a 45-50 minute wait at this point. She also said she didn't know when the other people would be here so she would just get on the list for another 4-top. About 20 minutes after that I see the lady sitting at B2 talking to A6. I went by and asked her politely not to sit at another table, and offered to add a chair at the end of A6. She let me know she was waiting for her group, and the people at B2 were fine with it. I offered to let her join A6 for now, keep her name on the wait, close out with Johnny when her table was ready, and then join her friends. I was trying to be as accommodating as possible because I could tell she was getting annoyed with me. She agreed so I brought a chair to the end of A6. About 3 minutes later I noticed she has not moved. I went over and ask her nicely to please move to her friends tables. She said she didn't know why it mattered if the people at B2 were fine with it. I explained that if felt impolite to impose on the couple's date even if they seemed ok with it, and she had a spot at the other table waiting for her. She said ok. I walked away, and she didn't budge. I don't know if it was out of spite, or she was just planning on taking over B2 and making her own 8-top. By the third time I simply walked over and said, "Ma'am will you please move to the other table". The guy she was talking to said "why are you being such a dick to my friend." I replied that I was trying my best to accommodate them without encroaching into another guest's space. The lady said never mind I'm going to leave, and the guy stood up, and said "fuck this I'm going to leave too." I think he thought I was going to ask him to please stay, but I said, "At this point, I think that's for the best." He didn't like that, and stormed out the door cursing. Ironically the lady didn't follow him out, she just stayed at B2 talking to his friends for a couple of minutes. I followed the guy to door. He was standing on the patio cursing, waiting for his friend. I apologized to him and said I was about the situation, and I wish this could have been avoided to which he responded with a loud "Fuck You". I told him leave or I'd call the cops. He told me to call them and then stormed off. I told him to please be careful as he walked away. When I came back the lady was still at B2 talking to his friends. She got up a couple of minutes later. I went by and talked to the 3 guys that stayed who just seemed oblivious. I apologized to them, and they said they weren't really sure what happened, but did mention they had separate tabs. I got the hint, and spilled the tab the guy walked out on. They also said it was his birthday which instantly made me feel horrible about the whole thing. I took care of a beer for them, and dropped the checks and apologized again. I gave them my card and Elizabeth's card, and told them to feel free to share Elizabeth's contact with their friend since he felt I handled the situation poorly. Just trying to avoid the Yelp.      

Specials:
Whole Aji- 3
Nigiri Set- 9

3 Staff members that stood out (why/how):
-Kelly was super helpful during her downtime once again.
-Tori & John were the dream team at the host stand. They both helped out the floor a good amount during their lulls.
-Leigh did well as the SA tonight, but you could see the double was wearing on her.

Any VIP's in?
David & Susan

Comps& Void Detail:
Recovery Beers
Spill for walked check
Several Bday

R&M needs:
-Talked to Andy about swapping out the flood lights on the outdoor signs. He said he'd be by in the middle of next week. I also found out a the prong to the power strip in the sushi bar broke off in the outlet. We need to have him replace the outlet when he comes by.

-Spoke with Helen about scheduling the roach fogging after hours on the second. She said that should work, but will official confirm with me on Monday.

86'd items/ need more: