Monday AM Recap 3/5/17

Written By: Leary

LY Lunch Sales:  1921
Projected Sales :  1850 (-184)
TY Lunch Sales:  1666
+/- :  -255,  -13%
Lunch Covers:  94
Avg PPA:  17.72

Previous Days Labor:  25%
Previous Days Comps:  6%
Controllable Comps:  0%

Weather: Warm and mostly sunny

Special events?: First Day of SXSW EDU

Who worked:
Grace, Kelly, Patrick, Johnny Cl, Melisa H, John SA, Hiroe FR

Flow of Business, Cuts and Ticket Times:
Pretty calm lunch. Mostly full around 1230, but started to empty out shortly after. Had a slow steady flow of tables for the last hour. Pat was my second closer so I held off cutting for a bit, but a late pop never came. Went 2 on at 130. No controllable comps. Had 1 table not get their nigiris because of a paper jam. No other guest issues.

Specials:

3 Staff members that stood out (why/how):
-Patrick is great with the customers as always, but still struggling with that Aloha. Closed a couple of cards out on the wrong check, which happens, but he was very confused about what happened. It took me a second to figure it out, but I had to explain what happened, and how to fix it several times, and I'm still not sure if he really got it.
-Grace was rocking and rolling until a very odd table stiffed her on a $65 tab. Their nigiri pieces never came out because of a ticket jam. I went over and explained the situation, and let them know she had ordered them, but the paper jam caused the sushi bar to never get their order. They seemed fine, and one lady said she was full anyway. I'm not sure if that's why they stiffed her, but I gave her some Kome bucks to soften the blow.
-John was very focused and on point today.

Any VIP's in?

Comps& Void Detail:
SIN for Alamo and Deana

R&M needs:
-Petrocelli came out in the morning and sealed leaks in the roof.

-I fixed the Kome Buck Comp. It should work with Emp Meal Comp now.

-It seems like switching the printers hasn't fixed our paper jam issue at the sushi bar. The fry printer was acting up this morning, but after Scott changed the printer ribbon it worked fine the rest of the shift. We'll give it a couple of more days to see if the fry printer (old sushi bar printer) acts up again.  

86'd items/ need more:
Diet Coke
Serendipity is currently out of 3 brooms