Friday AM 3.24.17

Written By: Elizabeth

LY Lunch Sales: $2930
Projected Sales : $3100
TY Lunch Sales: $2797
+/- : -5% LY and -$303 PS
Lunch Covers: 150
Avg PPA: $18.65

Previous Days Labor:19%

Previous Days Comps: 4%
Controllable Comps: .57% ($2 recovery)

Weather: Rainy and overcast. 70s. Rain on and off. Sun came out after 3pm.

Special events?: Friday.

Who worked: Lindsey, John, Kelly, Clair CL. Tori Host, Brennan SA, Emily FR

Flow of Business, Cuts and Ticket Times:
Filled up by 11:55 and went on a wait. Came off the wait, briefly, around 12:55. Then went back on the wait a few minutes later.

The sushi printer stopped printing around 11:45 and we never got it up and running after that. I changed the ribbon (that was jammed at first) and the paper, but still never got it working so the entire shift we had to hand the tickets over to the sushi bar as they printed in the service station. Didn't seem to interrupt anything too bad, just a hassle more than anything. I called POS solutions after 2pm and we

Kitchen ticket times rose to about 25 minutes around 12:45/1:15. A Shumai took 28 minutes to hit the table (I comp'd it), and an ebi fry took about 25 minutes to hit the sushi bar to an already cranky older woman. I didn't comp the ebi fry because I thought she was just hangry, and also Take sent them two pieces of Zato-Ichi, but she didn't tip Clair, so I guess she held a grudge. Had a Amazu Kara age take a little while for A3, which shouldn't have been a big deal since they already had a bento and a sushi lunch, but they were getting impatient with Kelly. We also ran out of rice bowls at that time too. A perfect storm of events.

And again right at the end of service the kitchen got slammed. Had a few 25 minute ticket times again, with some not so happy people. Got through the shifts without having to make any major comps, but it was a close call.

Business stayed steady and we got off the wait at 1:55, had a table walk in right at 2pm and then that was it.

After yesterdays Yelp debacle I made it a point to highlight some 5 start reviews and positive notes on the service. I hope that helped lift everyone's spirits, It wasn't my intent to dampen them.

3 Staff members that stood out (why/how):
-Emily dropped an order of tori teba right at the end of service for a table that had already waited about 20 minutes for them. They did not want them.
-all servers struggled with keeping waters full today. I noticed quite a few tables that were totally empty and in need of water. I mentioned it to John at one point, and he seemed aloof (it was B1). So maybe adding that to the shift notes about being aware of when tables are low, and if you don't have time, ask someone.

Any VIP's in?
Jason from Glazers
John Lee
Gasket Guy

Comps& Void Detail:
ANA
Long Time on the Shumai
$20 Kome Bucks redeemed from last Friday's Emily/Johnny Sapporo spill.
FNF for John Lee
Recovery for the dropped wings
Spill for the dropped wings.

R&M needs:

86'd items/ need more: