Written By: Elizabeth
LY Dinner Sales: $4270
Projected Sales : $4817
TY Dinner Sales: $4146
+/- : -3% LY and -$671 PS
Dinner Covers: 157
Avg PPA: $26.41
Weather: Overcast and still pretty warm. High 70s.
Special events?:
Last day of Feb. already!
Who worked: Mandy, Ruthy, Krystin, Lindsey, Clair CL. Patrick/Chelsea host, John SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slow start to the shift, and it didn't even pick up until 7pm. Went on a wait around that time, got off the wait around 8:30. Had a 6 top that was incomplete for a while, and we had it set up in Mandys section, so I cut her around that time. They finally completed and I gave it to Clair. It started to die down around 9pm, so I cut Patrick, and it continued to die. I went 2 on at 9:20 and one on at 9:45 but no one else came in after about 9:30. Pretty tame and slow night compared to lately.
Specials:
Hama Toro/Sake Toro Carpaccio.
3 Staff members that stood out (why/how):
-Mandy was a prebussing super star, not only in her section but other sections as well. She was a super team player and thankful for getting cut early, as she was suffering from a pretty terrible headache.
-Clair is an efficient and fast closer. She keeps herself busy and works on her sidework while also being attentive to her tables. her time management is one of the best.
Any VIP's in?
My friend Stephanie and her BF
Yuka's BF
Cindy's Sister
Comps& Void Detail:
FNF for the above mentioned folks
R&M needs:
86'd items/ need more:
We're getting low on birthday candles (two packs left), so who ever makes an amazon order next, tack those on.
Tuesday, February 28, 2017
Monday, February 27, 2017
Monday PM Recap 2/27
Written By: Chelsea
LY Dinner Sales: $4673
Projected Sales : $5130
TY Dinner Sales: $5771
+/- : 23% over LY and $641 over PS
Dinner Covers: 198
Avg PPA: $29.15
Weather: a nice cool evening.
Special events?: Brief pre-shift power outage.
Who worked: Liam, Kelly, Ruthy, Clair, Krystin CL. Leigh SA and Hiroe FR, John and Patrick Host.
Flow of Business, Cuts and Ticket Times: Started off pretty slow, and got to a wait by 7. Wait grew to 45 mins by 8 pm. John and Patrick were serving a lot of drinks! Wait died down to just about 10-15 minutes at 9 pm, so I cut Liam then. Cut Patrick at 9:15, and it started to fade pretty quickly, so went 2 on at 9:20, and 1 on at 9:45. Ticket times were overall good, one table toward the beginning had a Midnight Sun that came out way after the other rolls (kitchen had more orders than sushi bar), but she didn't complain, just looked disappointed after a bit so we took 50% off the roll.
The 6 pm party room hung around after 8, despite Ruthy letting them know at seating and at the time of their check that there was another party at 8pm. At 8:10, most of the 8 pm reso was there, so I went in there to ask how everything was and gave them another reminder, and they cleared out quickly. The 8pm reservation didn't seem to notice the delay (sat at 8:15), but I sent them two edamame on the house since there were 12 folks and they looked hungry.
Specials: Chef's Nigiri Set
3 Staff members that stood out (why/how):
- Liam got a positive call out from one of his earlier tables at B5, they told Patrick that he was very knowledgeable of the menu and had great suggestions.
- I let John know that his "Irrasshaimase" can be a bit too loud when he gets busy or stressed. It's pretty startling and both the servers and I had noticed it was almost more disruptive than helpful. He took it well and hopefully can be aware of it for the future.
- Clair let me know that she can't make the meeting Thursday, because she has a trigonometry test for school. Also, she wants to swap out the gift card she won the other day, but forgot to do so before she left.
Any VIP's in? Kenny, Rachel and Carlos, Grace and friends, HR lady from HomeAway, Patrick's doctor or something.
Comps& Void Detail: Employee Day Off for Grace, Patrick bought his doctor a drink, one Holiday Promo Bucks, one regular promo bucks, two Customer Kome bucks. SIN for Moss Consignment, Recovery edamame for party room, 50% Recovery for Midnight Sun, server misring Ebi Fry, birthday dessert for party room.
R&M needs: Lightbox in the smaller restroom hasn't come back on after the power outage. Liam accidentally knocked down the curtain separating the server station from the dry storage and it fell again when he tried to put it back up.
86'd items/ need more: Usu nigori bottles, small band aids.
LY Dinner Sales: $4673
Projected Sales : $5130
TY Dinner Sales: $5771
+/- : 23% over LY and $641 over PS
Dinner Covers: 198
Avg PPA: $29.15
Weather: a nice cool evening.
Special events?: Brief pre-shift power outage.
Who worked: Liam, Kelly, Ruthy, Clair, Krystin CL. Leigh SA and Hiroe FR, John and Patrick Host.
Flow of Business, Cuts and Ticket Times: Started off pretty slow, and got to a wait by 7. Wait grew to 45 mins by 8 pm. John and Patrick were serving a lot of drinks! Wait died down to just about 10-15 minutes at 9 pm, so I cut Liam then. Cut Patrick at 9:15, and it started to fade pretty quickly, so went 2 on at 9:20, and 1 on at 9:45. Ticket times were overall good, one table toward the beginning had a Midnight Sun that came out way after the other rolls (kitchen had more orders than sushi bar), but she didn't complain, just looked disappointed after a bit so we took 50% off the roll.
The 6 pm party room hung around after 8, despite Ruthy letting them know at seating and at the time of their check that there was another party at 8pm. At 8:10, most of the 8 pm reso was there, so I went in there to ask how everything was and gave them another reminder, and they cleared out quickly. The 8pm reservation didn't seem to notice the delay (sat at 8:15), but I sent them two edamame on the house since there were 12 folks and they looked hungry.
Specials: Chef's Nigiri Set
3 Staff members that stood out (why/how):
- Liam got a positive call out from one of his earlier tables at B5, they told Patrick that he was very knowledgeable of the menu and had great suggestions.
- I let John know that his "Irrasshaimase" can be a bit too loud when he gets busy or stressed. It's pretty startling and both the servers and I had noticed it was almost more disruptive than helpful. He took it well and hopefully can be aware of it for the future.
- Clair let me know that she can't make the meeting Thursday, because she has a trigonometry test for school. Also, she wants to swap out the gift card she won the other day, but forgot to do so before she left.
Any VIP's in? Kenny, Rachel and Carlos, Grace and friends, HR lady from HomeAway, Patrick's doctor or something.
Comps& Void Detail: Employee Day Off for Grace, Patrick bought his doctor a drink, one Holiday Promo Bucks, one regular promo bucks, two Customer Kome bucks. SIN for Moss Consignment, Recovery edamame for party room, 50% Recovery for Midnight Sun, server misring Ebi Fry, birthday dessert for party room.
R&M needs: Lightbox in the smaller restroom hasn't come back on after the power outage. Liam accidentally knocked down the curtain separating the server station from the dry storage and it fell again when he tried to put it back up.
86'd items/ need more: Usu nigori bottles, small band aids.
Monday AM Recap 2/27/17
Written By: Leary
LY Lunch Sales: 1509
Projected Sales : 1870 (+320)
TY Lunch Sales: 2190
+/- : +681, 45%
Lunch Covers: 110
Avg PPA: 19.91
Previous Days Labor: 28%
Previous Days Comps: 7%
Controllable Comps: 2.89%
Weather: Warm and humid
Special events?:
Who worked:
Liam, Patrick, Alex, Johnny Cl, Melisa H, Leigh SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Business was steady today. Never filled up or went a wait, but we were steady most of the shift. Lots of service industry in here today ordering a good amount of specialty pieces. Ticket times were good. No customer issues.
Specials:
3 Staff members that stood out (why/how):
-Patrick was having trouble getting a rhythm today. Everyone was helping him out so no issues occured, but if we were busy today it could have been a bit of a mess. He really struggles on the computer at times, and has trouble retaining POS knowledge. Something to keep an eye on.
-Johnny was super helpful during his downtime today. He also coaching Patrick on a couple of things. Good to see him show a little leadership.
-Hiroe was awesome as always. Constantly bussing tables on her way back to the kitchen.
Any VIP's in?
Tara with a friend
Comps& Void Detail:
Lots of Service Industry came out for lunch today:
Tataya's crew, Owner of Madam Mam's, Juniper, Old Thousand, Counter 357
1 Bday Comp
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1509
Projected Sales : 1870 (+320)
TY Lunch Sales: 2190
+/- : +681, 45%
Lunch Covers: 110
Avg PPA: 19.91
Previous Days Labor: 28%
Previous Days Comps: 7%
Controllable Comps: 2.89%
Weather: Warm and humid
Special events?:
Who worked:
Liam, Patrick, Alex, Johnny Cl, Melisa H, Leigh SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Business was steady today. Never filled up or went a wait, but we were steady most of the shift. Lots of service industry in here today ordering a good amount of specialty pieces. Ticket times were good. No customer issues.
Specials:
3 Staff members that stood out (why/how):
-Patrick was having trouble getting a rhythm today. Everyone was helping him out so no issues occured, but if we were busy today it could have been a bit of a mess. He really struggles on the computer at times, and has trouble retaining POS knowledge. Something to keep an eye on.
-Johnny was super helpful during his downtime today. He also coaching Patrick on a couple of things. Good to see him show a little leadership.
-Hiroe was awesome as always. Constantly bussing tables on her way back to the kitchen.
Any VIP's in?
Tara with a friend
Comps& Void Detail:
Lots of Service Industry came out for lunch today:
Tataya's crew, Owner of Madam Mam's, Juniper, Old Thousand, Counter 357
1 Bday Comp
R&M needs:
86'd items/ need more:
Sunday, February 26, 2017
Sunday 2/26/17 recap
Written By: Dusten
LY Lunch Sales: 2726
Projected Sales : 3145
TY Lunch Sales: 2439
+/- : 12% over LY and $419 under PS
Lunch Covers: 145
Avg PPA: 18.80
LY Dinner Sales: 5317
Projected Sales : 5586
TY Dinner Sales: 4647
+/- : -$939 under PS and under LY by 13%
Dinner Covers:187
Avg PPA: 24.01
Previous Days Labor: 20%
Previous Days Comps: 5%
Controllable Comps: 2.78%
Weather: muggy with drizzle
Special events?: RIP Bill Paxton. Fats Domino was born on this day in 1928. Oscars.
Who worked: Lunch: Krystin, Ruthy, Renee, Mandy CL Tori H, Brennan Sa and Liam FR
Dinner: Liam, Ruthy, Grace, Cindy, Clair CL, Leigh and Tori H, Patrick SA, Hiroe FR, Kelly Cktl
Flow of Business, Cuts and Ticket Times: Lunch was fairly steady. We were close to full around 12:15pm. No issues with ticket times. Things slowed an hour later and I cut Ruthy at about 1:45pm, Krystin at 2:15pm and Renee at 2:45pm.
Dinner started off with a bang. We had 50 covers walk in at opening. We were on a 30-40 minute wait less than an hour later. Maybe people were trying to beat the weather that never came. Or getting a bite before the Oscars? I have no idea. Everyone handled it very well. Things died off at 7pm or so. I cut Kelly then. We got a second pop around 7:30pm and Tori handleds the drinks with Leigh at the stand. Quote times were good. People seemed happy. Our 8pm party was pretty late showing up but all were in attendance and took good care of Grace. I heard her explain the gratuity to the gentleman that paid and he tipped on top of it. Mentioning it just in case. I cut Liam and Tori at 8:20, Ruthy at 8:45. Grace was cut at 9:20 nd Cindy at 9:45.
Specials: 7 nigiri sets and 18 bitches brew rolls.
3 Staff members that stood out (why/how): Almost all of the female servers have pretty gross habit of playing with each others hair. They are well aware of my disdain for this and even Liam has pointed out to them that it is very unsanitary. I do ask them to wash their hands, but I'd really rather they not do it in customer's line of sight... or at all.
-I noticed that Brennan uses a tray to carry everything. Someone asked him to run some spoons to a table. He grabbed a tray and a soy sauce dish to hold the spoons. While trays aren't always required, I think it does show a distinctive level of service on his part.
-Ruthy is visibly excited to be back to work, and everyone is very happy to see her too, but she needs to reel it in at times. I had a brief talk with her about professionalism on the floor after a minor incident or two. Nothing that she doesn't already know.
Any VIP's in? Jason Camacho and his GF. Mark. I can't remember who told me, but they asked him how he was doing, he responded with, "I'm dying." Yikes, poor guy. Liam's boss at his event bar tending job. The older Japanese woman that was banned for a while. She snapped at Cindy over a shrimp tempura saying she ordered veggie tempura. Cindy just let it roll right off.
-a woman left her entire wallet at B1 tonight. It is in the safe. I didn't see anything with a contact number in it.
Comps& Void Detail: Several misrings. Nothing was made. Kayo asked me to comp half off of the Sa-Ten Catering order. For some reason the open % wasn't taking the full 50%, so I used the open $ comp. FNF'd a couple things for Camacho. Voided the nasty lady's shrimp tempura. DNL on Kome fries. They said it tasted different. They were pretty normal to me. Customer Kome Bucks ($15), ANA discount.
R&M needs: I emailed both Independence and Live Oak breweries about carrying the Liberty Lunch and Hefeweizen respectively for March promo. I'll try to get those things ordered over the next few days as I hear back from them.
86'd items/ need more: Kids cups. Raw sugar packets are running low. Black sesame pudding 86'd. One remaining can of whipped cream.
LY Lunch Sales: 2726
Projected Sales : 3145
TY Lunch Sales: 2439
+/- : 12% over LY and $419 under PS
Lunch Covers: 145
Avg PPA: 18.80
LY Dinner Sales: 5317
Projected Sales : 5586
TY Dinner Sales: 4647
+/- : -$939 under PS and under LY by 13%
Dinner Covers:187
Avg PPA: 24.01
Previous Days Labor: 20%
Previous Days Comps: 5%
Controllable Comps: 2.78%
Weather: muggy with drizzle
Special events?: RIP Bill Paxton. Fats Domino was born on this day in 1928. Oscars.
Who worked: Lunch: Krystin, Ruthy, Renee, Mandy CL Tori H, Brennan Sa and Liam FR
Dinner: Liam, Ruthy, Grace, Cindy, Clair CL, Leigh and Tori H, Patrick SA, Hiroe FR, Kelly Cktl
Flow of Business, Cuts and Ticket Times: Lunch was fairly steady. We were close to full around 12:15pm. No issues with ticket times. Things slowed an hour later and I cut Ruthy at about 1:45pm, Krystin at 2:15pm and Renee at 2:45pm.
Dinner started off with a bang. We had 50 covers walk in at opening. We were on a 30-40 minute wait less than an hour later. Maybe people were trying to beat the weather that never came. Or getting a bite before the Oscars? I have no idea. Everyone handled it very well. Things died off at 7pm or so. I cut Kelly then. We got a second pop around 7:30pm and Tori handleds the drinks with Leigh at the stand. Quote times were good. People seemed happy. Our 8pm party was pretty late showing up but all were in attendance and took good care of Grace. I heard her explain the gratuity to the gentleman that paid and he tipped on top of it. Mentioning it just in case. I cut Liam and Tori at 8:20, Ruthy at 8:45. Grace was cut at 9:20 nd Cindy at 9:45.
Specials: 7 nigiri sets and 18 bitches brew rolls.
3 Staff members that stood out (why/how): Almost all of the female servers have pretty gross habit of playing with each others hair. They are well aware of my disdain for this and even Liam has pointed out to them that it is very unsanitary. I do ask them to wash their hands, but I'd really rather they not do it in customer's line of sight... or at all.
-I noticed that Brennan uses a tray to carry everything. Someone asked him to run some spoons to a table. He grabbed a tray and a soy sauce dish to hold the spoons. While trays aren't always required, I think it does show a distinctive level of service on his part.
-Ruthy is visibly excited to be back to work, and everyone is very happy to see her too, but she needs to reel it in at times. I had a brief talk with her about professionalism on the floor after a minor incident or two. Nothing that she doesn't already know.
Any VIP's in? Jason Camacho and his GF. Mark. I can't remember who told me, but they asked him how he was doing, he responded with, "I'm dying." Yikes, poor guy. Liam's boss at his event bar tending job. The older Japanese woman that was banned for a while. She snapped at Cindy over a shrimp tempura saying she ordered veggie tempura. Cindy just let it roll right off.
-a woman left her entire wallet at B1 tonight. It is in the safe. I didn't see anything with a contact number in it.
Comps& Void Detail: Several misrings. Nothing was made. Kayo asked me to comp half off of the Sa-Ten Catering order. For some reason the open % wasn't taking the full 50%, so I used the open $ comp. FNF'd a couple things for Camacho. Voided the nasty lady's shrimp tempura. DNL on Kome fries. They said it tasted different. They were pretty normal to me. Customer Kome Bucks ($15), ANA discount.
R&M needs: I emailed both Independence and Live Oak breweries about carrying the Liberty Lunch and Hefeweizen respectively for March promo. I'll try to get those things ordered over the next few days as I hear back from them.
86'd items/ need more: Kids cups. Raw sugar packets are running low. Black sesame pudding 86'd. One remaining can of whipped cream.
Saturday PM 2/25/17
Written By: Chelsea
LY Dinner Sales: $8354
Projected Sales : $8415
TY Dinner Sales: $7517
+/- : 10% under LY and $898 under PS
Dinner Covers: 259
Avg PPA: $29.02
Weather: cool evening that got downright chilly.
Special events?:
Who worked: Krystin, Ruthy, Renee, Clair, Dusten CL, Kelly Cktl, Liam FR, Patrick SA, Tori and Leigh Host.
Flow of Business, Cuts and Ticket Times: Started off pretty steady, and then it picked up pretty hard around 5:45. Kitchen got hit pretty hard here, and some items were around 25 minutes, but no customer complaints. Wait got to 1-1.5 hours by 7, hung around 1 hr at 8, and started to taper off around 8:30. By 9:30 we were off the wait, and Krystin, Kelly, and Tori were cut. Went 3 on at 10:15, 2 on at 10:25, and let Dusten take over at 10:40. Had a 5 pm and 7 pm reso in Resy, took a 6 top reso for 9 pm over the phone earlier during service but it ended up being 4 + a high chair so we put them in the dining room and a 7-top on the wait in the party room. Didn't take the CC info since it was same day and I figured we'd reseat the party room if they weren't 6.
Specials: Whole Aji Sashimi, Chef Nigiri Set (sake-toro, snow crab, tsubugai)
3 Staff members that stood out (why/how):
- Another all-hands-on-deck night. Everyone was working together and helping each other out.
- Great to have Ruthy back, she was her usual bubbly and helpful self.
- Adopted Dusten's bingo game for the evening, Clair won a $25 Grizzelda's gift card and Dusten won $10 in Kome bucks.
Any VIP's in? Andrew, Uchiko and Swift's Attic folks, the older couple that uses the phone flashlight.
Comps& Void Detail: Emp day off for Andrew, birthday camembert for party room, void one Love For Sale misring, void one TX Surf and Turf misring, customer forgot to tell Clair no spinach. Voided grilled salmon for Ruthy, she meant salmon salad and caught it immediately.
One void for Dusten's first 1 top at S1. She came in, ordered, and then her card was declined and she said she didn't have anything else. She said she only comes up to Austin once a week from her school in San Antonio, and won't be able to make it back until next weekend. We took down her information (Illya Maxwell, 512-939-0508) and let her know we would be giving her a call Saturday to remind her to come by and clear her check. It was one Chicken Karaage, two Rock n Rolls, and one canned iced coffee. We looked her up on FB and she does indeed go to UTSA and that is her real name and phone number, so high hopes that it was an honest mistake and not intentional. Elizabeth, can you follow up with her Saturday morning? I can call when I get in if it's too busy.
Void Okonomiyaki DNL, customer said they had it a while back and it was different, I let them know we had a different recipe a while back and took it off their bill. They were happy after that and happy with their sushi rolls.
$75 open comp for an old Mercury gift card. Dusten used his Kome bucks that he won tonight.
R&M needs: Where is the basket under the computer for the checkouts?
86'd items/ need more: plastic cups
LY Dinner Sales: $8354
Projected Sales : $8415
TY Dinner Sales: $7517
+/- : 10% under LY and $898 under PS
Dinner Covers: 259
Avg PPA: $29.02
Weather: cool evening that got downright chilly.
Special events?:
Who worked: Krystin, Ruthy, Renee, Clair, Dusten CL, Kelly Cktl, Liam FR, Patrick SA, Tori and Leigh Host.
Flow of Business, Cuts and Ticket Times: Started off pretty steady, and then it picked up pretty hard around 5:45. Kitchen got hit pretty hard here, and some items were around 25 minutes, but no customer complaints. Wait got to 1-1.5 hours by 7, hung around 1 hr at 8, and started to taper off around 8:30. By 9:30 we were off the wait, and Krystin, Kelly, and Tori were cut. Went 3 on at 10:15, 2 on at 10:25, and let Dusten take over at 10:40. Had a 5 pm and 7 pm reso in Resy, took a 6 top reso for 9 pm over the phone earlier during service but it ended up being 4 + a high chair so we put them in the dining room and a 7-top on the wait in the party room. Didn't take the CC info since it was same day and I figured we'd reseat the party room if they weren't 6.
Specials: Whole Aji Sashimi, Chef Nigiri Set (sake-toro, snow crab, tsubugai)
3 Staff members that stood out (why/how):
- Another all-hands-on-deck night. Everyone was working together and helping each other out.
- Great to have Ruthy back, she was her usual bubbly and helpful self.
- Adopted Dusten's bingo game for the evening, Clair won a $25 Grizzelda's gift card and Dusten won $10 in Kome bucks.
Any VIP's in? Andrew, Uchiko and Swift's Attic folks, the older couple that uses the phone flashlight.
Comps& Void Detail: Emp day off for Andrew, birthday camembert for party room, void one Love For Sale misring, void one TX Surf and Turf misring, customer forgot to tell Clair no spinach. Voided grilled salmon for Ruthy, she meant salmon salad and caught it immediately.
One void for Dusten's first 1 top at S1. She came in, ordered, and then her card was declined and she said she didn't have anything else. She said she only comes up to Austin once a week from her school in San Antonio, and won't be able to make it back until next weekend. We took down her information (Illya Maxwell, 512-939-0508) and let her know we would be giving her a call Saturday to remind her to come by and clear her check. It was one Chicken Karaage, two Rock n Rolls, and one canned iced coffee. We looked her up on FB and she does indeed go to UTSA and that is her real name and phone number, so high hopes that it was an honest mistake and not intentional. Elizabeth, can you follow up with her Saturday morning? I can call when I get in if it's too busy.
Void Okonomiyaki DNL, customer said they had it a while back and it was different, I let them know we had a different recipe a while back and took it off their bill. They were happy after that and happy with their sushi rolls.
$75 open comp for an old Mercury gift card. Dusten used his Kome bucks that he won tonight.
R&M needs: Where is the basket under the computer for the checkouts?
86'd items/ need more: plastic cups
Saturday, February 25, 2017
Saturday AM 2.25.17
Written By: Elizabeth
LY Lunch Sales: $2983
Projected Sales : $3390
TY Lunch Sales: $2739
+/- : -7% LY and -$651 PS
Lunch Covers: 149
Avg PPA:$18.38
Previous Days Labor: 20%
Previous Days Comps: 4%
Controllable Comps: 0% !!!!!
Weather: Sunny but chilly. 60s and windy.
Special events?: none that I know of.
Who worked: Liam, Krystin, Sayo, Johnny CL. Tori Host, Brennan SA, Kelly FR
Flow of Business, Cuts and Ticket Times:
Another slow start to the day. Had two six top walk ins through the day, and it started to pick up around 1:30, but nothing much came of it. Filled up but didn't go on a wait, then started emptying out again around 2. Cut Krystin then, and kept all 3 on until close since it can be so unpredictable. Nothing much happened after 2:30, only a handful of tables. Had a couple walk in right at 3pm today and that was that.
Had a strange incident with the kitchen: Johnny asked if they could make a Koroke(dinner portion) and the kitchen said no. So I went back and told them to make it, because we do the Koroke for curry and kids plates and there should be no reason we couldn't make it. They said okay, but I was very perplexed as to why they said no in the first place.
3 Staff members that stood out (why/how):
-Krystin was a pre-bussing super star! And also helped Brennan bus her section when she had time.
-Tori always doing a great job at the host stand. Made a bunch of kids chopsticks and menus in her downtime
Any VIP's in?
Harmon, Jen and baby. It was Jen's birthday.
Naoto
Comps& Void Detail:
emp day off for Naoto.
FNF for Jen's birthday. I bought them two pieces of sake toro.
R&M needs:
86'd items/ need more:
We are out of kids cups
LY Lunch Sales: $2983
Projected Sales : $3390
TY Lunch Sales: $2739
+/- : -7% LY and -$651 PS
Lunch Covers: 149
Avg PPA:$18.38
Previous Days Labor: 20%
Previous Days Comps: 4%
Controllable Comps: 0% !!!!!
Weather: Sunny but chilly. 60s and windy.
Special events?: none that I know of.
Who worked: Liam, Krystin, Sayo, Johnny CL. Tori Host, Brennan SA, Kelly FR
Flow of Business, Cuts and Ticket Times:
Another slow start to the day. Had two six top walk ins through the day, and it started to pick up around 1:30, but nothing much came of it. Filled up but didn't go on a wait, then started emptying out again around 2. Cut Krystin then, and kept all 3 on until close since it can be so unpredictable. Nothing much happened after 2:30, only a handful of tables. Had a couple walk in right at 3pm today and that was that.
Had a strange incident with the kitchen: Johnny asked if they could make a Koroke(dinner portion) and the kitchen said no. So I went back and told them to make it, because we do the Koroke for curry and kids plates and there should be no reason we couldn't make it. They said okay, but I was very perplexed as to why they said no in the first place.
3 Staff members that stood out (why/how):
-Krystin was a pre-bussing super star! And also helped Brennan bus her section when she had time.
-Tori always doing a great job at the host stand. Made a bunch of kids chopsticks and menus in her downtime
Any VIP's in?
Harmon, Jen and baby. It was Jen's birthday.
Naoto
Comps& Void Detail:
emp day off for Naoto.
FNF for Jen's birthday. I bought them two pieces of sake toro.
R&M needs:
86'd items/ need more:
We are out of kids cups
Friday PM Recap 2/25/17
Written By: Leary
LY Dinner Sales: 6934
Projected Sales : 7920 (-582)
TY Dinner Sales: 7398
+/- : +464, +7%
Dinner Covers: 244
Avg PPA: 30.32
Weather: Cool nice evening
Special events?:
Who worked:
Kelly, Johnny, Krystin, Lindsey, Dusten Cl, Leigh SA, Tori & Melisa H, Pat FR, Renee Cktl
Flow of Business, Cuts and Ticket Times:
Found some house keys at B7. I put them in the credit card file-a-dex in the safe.
Overall it felt pretty mellow for a Friday, but we were steady and sales ended up being decent. Slow first hour, but we did fill up a little after 6. Hit a 20-30 wait by 630, but down to just a couple of tables on the wait by 7. We did end up getting busy around 8, and hitting our normal hour wait until slowing down around 930. Off the wait by 10. Cut Renee. Tori, and Lindsey. Went 2 on at 1020.
Ticket times were solid.
Had a really strange couple come in in the beginning of the night. Tori warned me right when they walked in. They were regulars at the other place she worked. She said they are very entitled, pushy, inappropriate with staff members, and often would get wasted. She said they were friends with the owners so I thought maybe it would be a little different here. I dropped several items at the table, and talked with them at length at one point. They initially complained about our salmon skin roll, but let it go after I talked with them a bit about it. Anytime Krystin would ask them how they were doing the guy would say horrible with a straight face, but would say he was kidding after a long awkward pause. He did the same with me once, and I told him he had a solid poker face. Towards the end they gave a lot of compliments about the food, and I thanked them for the kind words. They told me they just bought a house in the neighborhood. We talked a bit and when I told I was from here he told me to give his girl my number so she take me to lunch and we could talk about school possibilities for her 6 kids. At the end the lady had her shoes off and was playing footsy in his lap. I saw them get up and start walking towards the door so I asked Krystin if they paid, and she said no. She caught them at the host stand, and ran his card. Then he walked over to her while she was talking to B2 and had an awkward interaction with her in front of the table. The whole thing was weird, and judging from his "million-mile-stare" I would guess that he was on some pills. Elizabeth and Dusten both got a good look at him, and are aware of the weird behavior. Unfortunately we'll probably see more of them, and I'm guessing they will probably cause some trouble in the future. I hope I'm wrong.
Specials:
Bitches Brew-23
Nigiri Set- 18
3 Staff members that stood out (why/how):
-It took Patrick a bit to settle into the food running position tonight, but he did well once he got his stride. Helped bus tables a lot during down time.
-Lindsey was feeling pretty bad all night. She thinks she might being having a bad reaction to some medication. She powered through, and I cut as soon as we were off the wait.
-Had a PPA contest tonight. Dusten was the winner, but I didn't give him his prize. We owe him a gift card.
Any VIP's in?
Comps& Void Detail:
-Birthday Comp
R&M needs:
-Printer stopped working half way through the night. It took about 30 minutes of tinkering with the printer at the end of the evening, but I eventually got it working again. It seems like the printer might be getting to the end of it's life. Might be time to invest in a new one.
-Super glued the faucet handle in the big bathroom.
86'd items/ need more:
LY Dinner Sales: 6934
Projected Sales : 7920 (-582)
TY Dinner Sales: 7398
+/- : +464, +7%
Dinner Covers: 244
Avg PPA: 30.32
Weather: Cool nice evening
Special events?:
Who worked:
Kelly, Johnny, Krystin, Lindsey, Dusten Cl, Leigh SA, Tori & Melisa H, Pat FR, Renee Cktl
Flow of Business, Cuts and Ticket Times:
Found some house keys at B7. I put them in the credit card file-a-dex in the safe.
Overall it felt pretty mellow for a Friday, but we were steady and sales ended up being decent. Slow first hour, but we did fill up a little after 6. Hit a 20-30 wait by 630, but down to just a couple of tables on the wait by 7. We did end up getting busy around 8, and hitting our normal hour wait until slowing down around 930. Off the wait by 10. Cut Renee. Tori, and Lindsey. Went 2 on at 1020.
Ticket times were solid.
Had a really strange couple come in in the beginning of the night. Tori warned me right when they walked in. They were regulars at the other place she worked. She said they are very entitled, pushy, inappropriate with staff members, and often would get wasted. She said they were friends with the owners so I thought maybe it would be a little different here. I dropped several items at the table, and talked with them at length at one point. They initially complained about our salmon skin roll, but let it go after I talked with them a bit about it. Anytime Krystin would ask them how they were doing the guy would say horrible with a straight face, but would say he was kidding after a long awkward pause. He did the same with me once, and I told him he had a solid poker face. Towards the end they gave a lot of compliments about the food, and I thanked them for the kind words. They told me they just bought a house in the neighborhood. We talked a bit and when I told I was from here he told me to give his girl my number so she take me to lunch and we could talk about school possibilities for her 6 kids. At the end the lady had her shoes off and was playing footsy in his lap. I saw them get up and start walking towards the door so I asked Krystin if they paid, and she said no. She caught them at the host stand, and ran his card. Then he walked over to her while she was talking to B2 and had an awkward interaction with her in front of the table. The whole thing was weird, and judging from his "million-mile-stare" I would guess that he was on some pills. Elizabeth and Dusten both got a good look at him, and are aware of the weird behavior. Unfortunately we'll probably see more of them, and I'm guessing they will probably cause some trouble in the future. I hope I'm wrong.
Specials:
Bitches Brew-23
Nigiri Set- 18
3 Staff members that stood out (why/how):
-It took Patrick a bit to settle into the food running position tonight, but he did well once he got his stride. Helped bus tables a lot during down time.
-Lindsey was feeling pretty bad all night. She thinks she might being having a bad reaction to some medication. She powered through, and I cut as soon as we were off the wait.
-Had a PPA contest tonight. Dusten was the winner, but I didn't give him his prize. We owe him a gift card.
Any VIP's in?
Comps& Void Detail:
-Birthday Comp
R&M needs:
-Printer stopped working half way through the night. It took about 30 minutes of tinkering with the printer at the end of the evening, but I eventually got it working again. It seems like the printer might be getting to the end of it's life. Might be time to invest in a new one.
-Super glued the faucet handle in the big bathroom.
86'd items/ need more:
Friday, February 24, 2017
Friday AM 2.24.17
Written By: Elizabeth
LY Lunch Sales: $2220
Projected Sales : $2645
TY Lunch Sales: $1969 (wierd! We did the exact same sales Tuesday lunch!)
+/- : -11% LY and -$676 PS
Lunch Covers: 95
Avg PPA: $20.73
Previous Days Labor: 20%
Previous Days Comps: 6%
Controllable Comps: 8.31% ($20 Recovery- Hair on roll)
Weather: BEAUTIFUL! Sunny. Mid 70s.
Special events?: The Perfect Day.
Who worked:
Renee, Liam, Alex, Clair CL. Leigh FR, Brennan SA, Tori Host
Flow of Business, Cuts and Ticket Times:
Reaaaaaally slow start to the day. By 12:30 Clair had only had 5 seats taken at the sushi bar. The 11:30 reso for 6 showed up as 5, we put them in the dining room without charging their card. The entire shift remained slow. I thought for sure we would get a 1pm pop or even 1:30. Never happened. Never filled up. Nothing. Cut Renee at 1, then went 2 on at 1:30. Nothing much to note.
3 Staff members that stood out (why/how):
With a rather uneventful shift, there were few standouts. Leigh is doing great in her support staff position.
Any VIP's in?
Spencers Parents...on their way out his mom goes "bye spanky!" hehe...
Comps& Void Detail:
ANA
Birthday dessert.
R&M needs:
Take will paint the door!
86'd items/ need more:
LY Lunch Sales: $2220
Projected Sales : $2645
TY Lunch Sales: $1969 (wierd! We did the exact same sales Tuesday lunch!)
+/- : -11% LY and -$676 PS
Lunch Covers: 95
Avg PPA: $20.73
Previous Days Labor: 20%
Previous Days Comps: 6%
Controllable Comps: 8.31% ($20 Recovery- Hair on roll)
Weather: BEAUTIFUL! Sunny. Mid 70s.
Special events?: The Perfect Day.
Who worked:
Renee, Liam, Alex, Clair CL. Leigh FR, Brennan SA, Tori Host
Flow of Business, Cuts and Ticket Times:
Reaaaaaally slow start to the day. By 12:30 Clair had only had 5 seats taken at the sushi bar. The 11:30 reso for 6 showed up as 5, we put them in the dining room without charging their card. The entire shift remained slow. I thought for sure we would get a 1pm pop or even 1:30. Never happened. Never filled up. Nothing. Cut Renee at 1, then went 2 on at 1:30. Nothing much to note.
3 Staff members that stood out (why/how):
With a rather uneventful shift, there were few standouts. Leigh is doing great in her support staff position.
Any VIP's in?
Spencers Parents...on their way out his mom goes "bye spanky!" hehe...
Comps& Void Detail:
ANA
Birthday dessert.
R&M needs:
Take will paint the door!
86'd items/ need more:
Thursday PM 2/23/17
Written By: Leary
LY Dinner Sales: 5258
Projected Sales : 5418 (+132)
TY Dinner Sales: 5550
+/- : 203, +6%
Dinner Covers: 203
Avg PPA: 27.34
Weather: Hot day, cooled off a little after sundown
Special events?:
Who worked:
Renee, Cindy, Krystin, Lindsey, Dusten Cl, Melisa & Alina H, Brennan SA, Leigh FR
Flow of Business, Cuts and Ticket Times:
It was a busy start tonight. Long line at the door when we opened. We were full and on a wait by 6pm. Kitchen got hit pretty hard the first hour, but Daniel & Matt handled it well. Had a weird lull around 7 and started emptying out. Filled back up and hit an hour wait by 8. Sushi Bar got hit pretty hard during the second wave. Had a couple longer tickets, but most ticket times were great considering the amount of volume. Came off the wait a little after 9. Stayed pretty full until the end. I cut Alina and Tori at 9, and Renee at 930.
Had a 40 minute ticket time for 2 Nigiri Specials at S8. The ladies sat there without anything for long time so I comped one of the orders.
A lady found a hair on top of her roll. Lindsey showed it to me, and I'm about 90% sure it was her hair, but I wasn't going to argue with her about it. I comped the roll and apologized, and they were very understanding.
Had an issue with Tori misplacing a credit card tonight. We spent forever looking for it, and eventually realized that it stuck to the bottom of the other check presenter. This is a semi-common occurrence that I've meant to mention in the past. Our check presenters, while cool looking, are pretty impractical. Cards fall out of them often, and it's only a matter of time before we lose one. Could we possibly consider getting more traditional check presenters?
When I was checking out the Sushi Bar tonight I noticed the rice container still had rice in it. I asked Spencer and Lee about, and they told me they always leave out leftover rice for the Royal Blue orders. Maybe everyone was aware of this, but it seems unsanitary to use that rice after sitting out over night. We can discuss in tomorrow's meeting.
Specials:
Aji Sashimi-1
Nigiri Set- 11
3 Staff members that stood out (why/how):
-Leigh was 20 minutes late. She thought her in time was 530. Wrote her up, and filled the document.
-I caught Lindsey and Cindy eating in the dish area tonight. I wrote them up as well.
Any VIP's in?
-James & Ingrid were in with their family
-Mindy (Cindy's sister)
-Some folks from Urban Roots
-Elizabeth & Friend
-Ruthy and her friends came here for their last dinner before they go back home.
Comps& Void Detail:
- Birthday Comp
- Recovery for hair in roll
- Owner comp for a roll for some urban roots folks
- Recovery for a long ticket from the sushi bar
- DNL for Texas Nigori Sake
-I bought Alina's dinner since it was her last night with us.
-FNF Tempura Ice Cream for James & Ingrid
R&M needs:
-The lever for the faucet in the large bathroom is popping off. It still works, but needs some super glue. I'll bring some in tomorrow.
-We need some new shades for the patio. Considering it 90 degrees today I think summer is coming quick.
86'd items/ need more: Crayons will be here tomorrow
LY Dinner Sales: 5258
Projected Sales : 5418 (+132)
TY Dinner Sales: 5550
+/- : 203, +6%
Dinner Covers: 203
Avg PPA: 27.34
Weather: Hot day, cooled off a little after sundown
Special events?:
Who worked:
Renee, Cindy, Krystin, Lindsey, Dusten Cl, Melisa & Alina H, Brennan SA, Leigh FR
Flow of Business, Cuts and Ticket Times:
It was a busy start tonight. Long line at the door when we opened. We were full and on a wait by 6pm. Kitchen got hit pretty hard the first hour, but Daniel & Matt handled it well. Had a weird lull around 7 and started emptying out. Filled back up and hit an hour wait by 8. Sushi Bar got hit pretty hard during the second wave. Had a couple longer tickets, but most ticket times were great considering the amount of volume. Came off the wait a little after 9. Stayed pretty full until the end. I cut Alina and Tori at 9, and Renee at 930.
Had a 40 minute ticket time for 2 Nigiri Specials at S8. The ladies sat there without anything for long time so I comped one of the orders.
A lady found a hair on top of her roll. Lindsey showed it to me, and I'm about 90% sure it was her hair, but I wasn't going to argue with her about it. I comped the roll and apologized, and they were very understanding.
Had an issue with Tori misplacing a credit card tonight. We spent forever looking for it, and eventually realized that it stuck to the bottom of the other check presenter. This is a semi-common occurrence that I've meant to mention in the past. Our check presenters, while cool looking, are pretty impractical. Cards fall out of them often, and it's only a matter of time before we lose one. Could we possibly consider getting more traditional check presenters?
When I was checking out the Sushi Bar tonight I noticed the rice container still had rice in it. I asked Spencer and Lee about, and they told me they always leave out leftover rice for the Royal Blue orders. Maybe everyone was aware of this, but it seems unsanitary to use that rice after sitting out over night. We can discuss in tomorrow's meeting.
Specials:
Aji Sashimi-1
Nigiri Set- 11
3 Staff members that stood out (why/how):
-Leigh was 20 minutes late. She thought her in time was 530. Wrote her up, and filled the document.
-I caught Lindsey and Cindy eating in the dish area tonight. I wrote them up as well.
Any VIP's in?
-James & Ingrid were in with their family
-Mindy (Cindy's sister)
-Some folks from Urban Roots
-Elizabeth & Friend
-Ruthy and her friends came here for their last dinner before they go back home.
Comps& Void Detail:
- Birthday Comp
- Recovery for hair in roll
- Owner comp for a roll for some urban roots folks
- Recovery for a long ticket from the sushi bar
- DNL for Texas Nigori Sake
-I bought Alina's dinner since it was her last night with us.
-FNF Tempura Ice Cream for James & Ingrid
R&M needs:
-The lever for the faucet in the large bathroom is popping off. It still works, but needs some super glue. I'll bring some in tomorrow.
-We need some new shades for the patio. Considering it 90 degrees today I think summer is coming quick.
86'd items/ need more: Crayons will be here tomorrow
Thursday, February 23, 2017
Thursday AM 2.23.17
Written By: Elizabeth
LY Lunch Sales: $2184
Projected Sales : $2340
TY Lunch Sales: $2254
+/- : +3% LY and -$86 PS
Lunch Covers: 117
Avg PPA: $19.26
Previous Days Labor: 26%
Previous Days Comps: 6%
Controllable Comps: 7.62%
Weather: Sunny and the "real feel" was 90
Special events?: none
Who worked: Renee, Alex, Liam, Johnny CL. Tori Host, Emily FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Busy from the start and steady throughout. We never went on a wait, but we were constantly turning tables. There weren't any long ticket times or issues. Had a lady dining solo at B5. She was from Houston. It was her first time and she had an amazing time. I interacted with her a few times. Also a couple at A2 drove here from Kyle. I saw them stretching outside their car when they first pulled up (right before we opened) and I joked that they're going to order a lot. And they did actually. It was Alex's first table and their tab was upwards of $150. And they had a great time. Other than that, it was a steady consistent day!
3 Staff members that stood out (why/how):
PPA Contest, Johnny won with $22 average PPA. Renee and Alex came in second at $21 each, and Liam in 3rd with $15 PPA
Any VIP's in?
Old John
Stacey Franklin
Chill Pill(sbury)
Comps& Void Detail:
Send Stacey two pieces, FNF
B5 Houston lady didn't tell Renee that she didn't want sauces or gluten on anything so we ended up comping two pieces for her.
voided a clear soup for johnny, the guy got a teishoku.
R&M needs:
At the end of the night, make sure we are labeling the soft serve container that we empty product into, please
86'd items/ need more:
Dusten returned with Iced Tea and Coffee so we'll be good through the weekend.
LY Lunch Sales: $2184
Projected Sales : $2340
TY Lunch Sales: $2254
+/- : +3% LY and -$86 PS
Lunch Covers: 117
Avg PPA: $19.26
Previous Days Labor: 26%
Previous Days Comps: 6%
Controllable Comps: 7.62%
Weather: Sunny and the "real feel" was 90
Special events?: none
Who worked: Renee, Alex, Liam, Johnny CL. Tori Host, Emily FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Busy from the start and steady throughout. We never went on a wait, but we were constantly turning tables. There weren't any long ticket times or issues. Had a lady dining solo at B5. She was from Houston. It was her first time and she had an amazing time. I interacted with her a few times. Also a couple at A2 drove here from Kyle. I saw them stretching outside their car when they first pulled up (right before we opened) and I joked that they're going to order a lot. And they did actually. It was Alex's first table and their tab was upwards of $150. And they had a great time. Other than that, it was a steady consistent day!
3 Staff members that stood out (why/how):
PPA Contest, Johnny won with $22 average PPA. Renee and Alex came in second at $21 each, and Liam in 3rd with $15 PPA
Any VIP's in?
Old John
Stacey Franklin
Chill Pill(sbury)
Comps& Void Detail:
Send Stacey two pieces, FNF
B5 Houston lady didn't tell Renee that she didn't want sauces or gluten on anything so we ended up comping two pieces for her.
voided a clear soup for johnny, the guy got a teishoku.
R&M needs:
At the end of the night, make sure we are labeling the soft serve container that we empty product into, please
86'd items/ need more:
Dusten returned with Iced Tea and Coffee so we'll be good through the weekend.
Wednesday, February 22, 2017
Wednesday 2/22/17 PM recap
Written By: Dusten
LY Dinner Sales: 5492
Projected Sales : 5572
TY Dinner Sales: 4870
+/- : 11% under LY and short PS by $702
Dinner Covers: 162
Avg PPA: 30.06
Weather: very warm this afternoon. Cooled of at night.
Special events?: On this day in Black History, The Fresh Prince and DJ Jazzy Jeff won the first rap Grammy in 1989 for the single "Parents Just Don't Understand." National Margarita Day
Who worked: Patrick, Liam, Grace, Lindsey, Mandy CL, Emily FR, Brennan SA, Melisa and Chelsea H
Flow of Business, Cuts and Ticket Times: Interesting night. Started off slow. Very slow. Traffic was bad because of a fatal accident not very far from here. Sad stuff. I cut Melisa and Patrick pretty early on. We got a pop at 8pm and went on a wait for about an hour. Ticket times were good. Cut Liam at about 9, Cut Grace at 9:30.
Specials: 4 Aji, 9 carpaccios
3 Staff members that stood out (why/how): Mandy had a couple big waves of customers tonight. Like 4 parties sat withing 20-25 minutes. I haven't worked with her as the PM closer often. I think she handled the volume well, but maybe not the stress. It would serve her well to ask for and accept help. We had a talk later and I told her, even knowing how to ask for help is a skill. Also she came to me and told me (at 9:40) that she didn't have a chance to order food. I told her I'd ask if she could put in a late order and asked her what she wanted. She didn't know, which was a little off-putting. When she decided on a Poke I asked Kazu about it. He said he'd do it, but that she has done this before. I thought it was a one time thing, and she maintains that she hasn't done this in the past. I told her either way, this needs to be that last time she orders late. Anyone who has worked here half as long as her knows when to order.
-Brennan still needs to develop a quicker pace. He seems pretty detail oriented, but not very quick.
-Liam was very helpful tonight, often volunteering his assistance to everyone.
Any VIP's in? My mechanic-turned -EMT friend, Kenny and his girlfriend LaLa. Swifts Attic/Wu Chow owner with a girl that was on Friday Night Lights. Rachel and Leslie. Photographer guy, Shaun I think is his name. He has an Asian wife, they always sit at the bar. Some other regular faces.
Comps& Void Detail: bday dessert. Customer Kome bucks. FNF'd a takoyaki for Kenny. a couple of misrings. nothing significant. It seems someone threw away most of my collection of comp receipts on the far right end of the rail.
R&M needs: Orkin came in, shortly after 10pm, with a few tables still here. Not a good look. Sure hope this doesn't continue much longer.
86'd items/ need more: Eringi
LY Dinner Sales: 5492
Projected Sales : 5572
TY Dinner Sales: 4870
+/- : 11% under LY and short PS by $702
Dinner Covers: 162
Avg PPA: 30.06
Weather: very warm this afternoon. Cooled of at night.
Special events?: On this day in Black History, The Fresh Prince and DJ Jazzy Jeff won the first rap Grammy in 1989 for the single "Parents Just Don't Understand." National Margarita Day
Who worked: Patrick, Liam, Grace, Lindsey, Mandy CL, Emily FR, Brennan SA, Melisa and Chelsea H
Flow of Business, Cuts and Ticket Times: Interesting night. Started off slow. Very slow. Traffic was bad because of a fatal accident not very far from here. Sad stuff. I cut Melisa and Patrick pretty early on. We got a pop at 8pm and went on a wait for about an hour. Ticket times were good. Cut Liam at about 9, Cut Grace at 9:30.
Specials: 4 Aji, 9 carpaccios
3 Staff members that stood out (why/how): Mandy had a couple big waves of customers tonight. Like 4 parties sat withing 20-25 minutes. I haven't worked with her as the PM closer often. I think she handled the volume well, but maybe not the stress. It would serve her well to ask for and accept help. We had a talk later and I told her, even knowing how to ask for help is a skill. Also she came to me and told me (at 9:40) that she didn't have a chance to order food. I told her I'd ask if she could put in a late order and asked her what she wanted. She didn't know, which was a little off-putting. When she decided on a Poke I asked Kazu about it. He said he'd do it, but that she has done this before. I thought it was a one time thing, and she maintains that she hasn't done this in the past. I told her either way, this needs to be that last time she orders late. Anyone who has worked here half as long as her knows when to order.
-Brennan still needs to develop a quicker pace. He seems pretty detail oriented, but not very quick.
-Liam was very helpful tonight, often volunteering his assistance to everyone.
Any VIP's in? My mechanic-turned -EMT friend, Kenny and his girlfriend LaLa. Swifts Attic/Wu Chow owner with a girl that was on Friday Night Lights. Rachel and Leslie. Photographer guy, Shaun I think is his name. He has an Asian wife, they always sit at the bar. Some other regular faces.
Comps& Void Detail: bday dessert. Customer Kome bucks. FNF'd a takoyaki for Kenny. a couple of misrings. nothing significant. It seems someone threw away most of my collection of comp receipts on the far right end of the rail.
R&M needs: Orkin came in, shortly after 10pm, with a few tables still here. Not a good look. Sure hope this doesn't continue much longer.
86'd items/ need more: Eringi
Wednesday AM Recap 2/22/17
Written By: Leary
LY Lunch Sales: 1428
Projected Sales : 1530 (+121)
TY Lunch Sales: 1651
+/- : +223, 16%
Lunch Covers: 86
Avg PPA: 19.20
Previous Days Labor: 22%
Previous Days Comps: 5%
Controllable Comps: 3.73
Weather: Sunny nice day
Special events?:
Who worked:
Liam, Pat, Alex, Johnny Cl, Melisa H, Emily SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Pretty calm lunch. Never filled up, but ha d a steady flow from 12-1. Pretty dead by 115 so I went 2 on. Had a few tables come in before close, but no late pop. Ticket times were good. No customer issues or controllable comps.
Specials:
3 Staff members that stood out (why/how):
-Emily did fine today as the SA, but it was a pretty mellow shift.
-Patrick did well today. He was a little slowed down by a lot of questions for some very specific tables, but that will get easier over time. He was the best pre-busser today which was awesome.
-I saw Pete dropped the top of the Box Sushi Press on the ground, pick up, wipe it off on his apron, and then put it back. I told him to take it to the dish pit.
Any VIP's in?
-Toshi & Family
Comps& Void Detail:
-Customer Kome Bucks
-Emp Day Off Toshi
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1428
Projected Sales : 1530 (+121)
TY Lunch Sales: 1651
+/- : +223, 16%
Lunch Covers: 86
Avg PPA: 19.20
Previous Days Labor: 22%
Previous Days Comps: 5%
Controllable Comps: 3.73
Weather: Sunny nice day
Special events?:
Who worked:
Liam, Pat, Alex, Johnny Cl, Melisa H, Emily SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Pretty calm lunch. Never filled up, but ha d a steady flow from 12-1. Pretty dead by 115 so I went 2 on. Had a few tables come in before close, but no late pop. Ticket times were good. No customer issues or controllable comps.
Specials:
3 Staff members that stood out (why/how):
-Emily did fine today as the SA, but it was a pretty mellow shift.
-Patrick did well today. He was a little slowed down by a lot of questions for some very specific tables, but that will get easier over time. He was the best pre-busser today which was awesome.
-I saw Pete dropped the top of the Box Sushi Press on the ground, pick up, wipe it off on his apron, and then put it back. I told him to take it to the dish pit.
Any VIP's in?
-Toshi & Family
Comps& Void Detail:
-Customer Kome Bucks
-Emp Day Off Toshi
R&M needs:
86'd items/ need more:
Tuesday, February 21, 2017
Tuesday PM 2.21.17
Written By: Elizabeth
LY Dinner Sales: $4760
Projected Sales : $5116
TY Dinner Sales:$5573
+/- : +17% LY and +$457 PS
Dinner Covers: 204
Avg PPA: $27.32
Weather:Beautiful and sunny. High 70s
Special events?:Day after 3 day weekend...clearly didn't stop anyone! Usually these day afters are pretty ghostly.
Who worked:
Kelly, Lindsey, Krystin, Liam, Clair CL. Tori/Leigh Host, Emily SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Steady from the start. We were 3/4 full by 5:15 and went on a wait shortly after 6pm. Everyone had a solid night and seemed to be helping each other out throughout the shift. No major issues until the end of the night and all in Clair's section: First, the sushi bar printer jammed- is it a common occurrence or is it just me?, Clair reprinted some checks to make sure they got everything, and they did, but I feel like this has happened before. Second, she had a solo diner "create his own roll" only for it to come out and he sent it back, saying "I asked for the jalapeno to be on top of the roll, not in it!" He basically wanted a Cali roll, no Avo, topped with Salmon and Jalapeno, but he wasn't specific. In any case we got him what he wanted without any further issue. Then S8 got their tofu steak and before even having one bite said it was cold. I did see them taking pictures of it so that might have been why. We heated them up a new one and they were happy. Everyone left very happy tonight, and many were arriving in a good mood. Perhaps it's the Spring like weather.
Around 9:20 it smelled like a fish stink bomb went off in the restaurant. Some guests actually got up and had to go outside for a moment, while I had others complaining to their server. I smelled it immediately and went over to the sushi bar to find out what it was. Kazu and Toshi said it was the foil from the toaster oven, but it smelled as though we were in a fish market, so I wasn't convinced it was that. Neither of them knew what I was talking about otherwise, so the smell remained a mystery. It dissipated after a few minutes, but guests were definitely aware.
For shift notes or even for the all staff meeting, Clair mentioned to me that something we might need to reiterate to the servers is not to take advantage of the SA. She said she's seen people slack off at the end of the night because we still have an SA on and the SA gets the bulk of the remaining tables, when servers have checked out and are eating. She also mentioned that she sees servers asking the SA to take out the trash before they leave at the end of the night, and it's simply not their sidework. She said she likes to lead by example. She's come a long way, I tell you. Really taking ownership of her role her.e
Specials:
Chefs Nigiri Trio: Snow Crab, Yojinbo, Seared Sake Toro. At first I didn't print special sheets since it was only one, but Kazu asked that I do, so I made a second specials sheet for when we only have one Special. I titled it the Chefs Nigiri Trio. So in the case that's all we have, at least it doesn't look silly all by itself for the nightly specials. It's saved to the desktop.
3 Staff members that stood out (why/how):
-Emily struggled with the business tonight. She moved as fast as she probably felt comfortable at (I know she's still new at SA-ing so it's to be expected) But she just needs to be a little more deliberate with her actions. Remembering to wipe and set tables before leaving them, and if she is going to another table nearby, to take her dirty tray with her. At one point A5, B2, B3 & A8 all got up at the same time. She kept her tray on A5 while it was wiped and set, while she bussed B2 & B3. She would also grab the soy sauces to refill, but then forget them in the service station. Twice tonight I found two soy sauce containers sitting next to the hot sake machine. Lindsey said she noticed about 7 occurrences when it happened in her section. I mentioned both of those things to Emily though the shift. She seemed pretty beat by the end of the night, and was knocking glasses over towards the end, breaking one in the party room. When I asked if she was okay, she said yes, but you could definitely tell she was tired. We chatted after her shift and talked about everything I mentioned above. I told her she did a great job, considering it was her 3rd shift, and we did 204 covers on a Tuesday.
-Leigh was super supportive as the second host and on her game tonight helping Emily SA and set tables. She was very active tonight. So whatever she was lacking yesterday, she definitely made up for today!
-I saw Liam leveling out A3 (after they left) then saw him walk away from it, relatively empty handed (had a check presenter and china marker), I asked him that next time he leave with full hands, since the table only had two water glasses left on it, and two napkins. He said that he had fully prebussed it, but I reminded him that if he's walking by it, he can bus it, there's no harm in that. He seemed a bit peeved about me addressing it with him, but there were no further issues. He also started limping at the end of the night. I asked if he was okay, and he said it's from the Austin Marathon he ran on Sunday. Just a residual pain.
Any VIP's in?
Old Lunch regular, Marsha, she remembered me, I had NO IDEA who she was. Apparently it's been a few years since she's been in, and her and her husband have a 2 and a half year old now. They were out on a date so I sent them some Shumai (that was my go to send out tonight for some reason) and when I went to check on them she was overjoyed with the gift and told me it was their anniversary tonight, so it made it even more special. If I can quote from my Starbucks training days, "Surprise and Delight". That's what we're here to do some days. Glad I could do that for them today.
Old John was in right at open.
Shawn Cirkiels wife, kids and some other friends were in.
Comps& Void Detail:
FNF Shumai for Cirkeils, and Marsha
Birthday Camembert
Open $$ $12 off A5. He ordered Blue Fin. Lindsey repeated it back, he ate it, but when he got the bill he accused Lindsey of scamming him because he didn't order Blue Fin he just ordered Tuna. I didn't want to argue so I took off the different. Odd because from the looks of him, he looked like he knew what he would order.
R&M needs:
86'd items/ need more:
I ordered Crayons, they should be here by Thursday.
LY Dinner Sales: $4760
Projected Sales : $5116
TY Dinner Sales:$5573
+/- : +17% LY and +$457 PS
Dinner Covers: 204
Avg PPA: $27.32
Weather:Beautiful and sunny. High 70s
Special events?:Day after 3 day weekend...clearly didn't stop anyone! Usually these day afters are pretty ghostly.
Who worked:
Kelly, Lindsey, Krystin, Liam, Clair CL. Tori/Leigh Host, Emily SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Steady from the start. We were 3/4 full by 5:15 and went on a wait shortly after 6pm. Everyone had a solid night and seemed to be helping each other out throughout the shift. No major issues until the end of the night and all in Clair's section: First, the sushi bar printer jammed- is it a common occurrence or is it just me?, Clair reprinted some checks to make sure they got everything, and they did, but I feel like this has happened before. Second, she had a solo diner "create his own roll" only for it to come out and he sent it back, saying "I asked for the jalapeno to be on top of the roll, not in it!" He basically wanted a Cali roll, no Avo, topped with Salmon and Jalapeno, but he wasn't specific. In any case we got him what he wanted without any further issue. Then S8 got their tofu steak and before even having one bite said it was cold. I did see them taking pictures of it so that might have been why. We heated them up a new one and they were happy. Everyone left very happy tonight, and many were arriving in a good mood. Perhaps it's the Spring like weather.
Around 9:20 it smelled like a fish stink bomb went off in the restaurant. Some guests actually got up and had to go outside for a moment, while I had others complaining to their server. I smelled it immediately and went over to the sushi bar to find out what it was. Kazu and Toshi said it was the foil from the toaster oven, but it smelled as though we were in a fish market, so I wasn't convinced it was that. Neither of them knew what I was talking about otherwise, so the smell remained a mystery. It dissipated after a few minutes, but guests were definitely aware.
For shift notes or even for the all staff meeting, Clair mentioned to me that something we might need to reiterate to the servers is not to take advantage of the SA. She said she's seen people slack off at the end of the night because we still have an SA on and the SA gets the bulk of the remaining tables, when servers have checked out and are eating. She also mentioned that she sees servers asking the SA to take out the trash before they leave at the end of the night, and it's simply not their sidework. She said she likes to lead by example. She's come a long way, I tell you. Really taking ownership of her role her.e
Specials:
Chefs Nigiri Trio: Snow Crab, Yojinbo, Seared Sake Toro. At first I didn't print special sheets since it was only one, but Kazu asked that I do, so I made a second specials sheet for when we only have one Special. I titled it the Chefs Nigiri Trio. So in the case that's all we have, at least it doesn't look silly all by itself for the nightly specials. It's saved to the desktop.
3 Staff members that stood out (why/how):
-Emily struggled with the business tonight. She moved as fast as she probably felt comfortable at (I know she's still new at SA-ing so it's to be expected) But she just needs to be a little more deliberate with her actions. Remembering to wipe and set tables before leaving them, and if she is going to another table nearby, to take her dirty tray with her. At one point A5, B2, B3 & A8 all got up at the same time. She kept her tray on A5 while it was wiped and set, while she bussed B2 & B3. She would also grab the soy sauces to refill, but then forget them in the service station. Twice tonight I found two soy sauce containers sitting next to the hot sake machine. Lindsey said she noticed about 7 occurrences when it happened in her section. I mentioned both of those things to Emily though the shift. She seemed pretty beat by the end of the night, and was knocking glasses over towards the end, breaking one in the party room. When I asked if she was okay, she said yes, but you could definitely tell she was tired. We chatted after her shift and talked about everything I mentioned above. I told her she did a great job, considering it was her 3rd shift, and we did 204 covers on a Tuesday.
-Leigh was super supportive as the second host and on her game tonight helping Emily SA and set tables. She was very active tonight. So whatever she was lacking yesterday, she definitely made up for today!
-I saw Liam leveling out A3 (after they left) then saw him walk away from it, relatively empty handed (had a check presenter and china marker), I asked him that next time he leave with full hands, since the table only had two water glasses left on it, and two napkins. He said that he had fully prebussed it, but I reminded him that if he's walking by it, he can bus it, there's no harm in that. He seemed a bit peeved about me addressing it with him, but there were no further issues. He also started limping at the end of the night. I asked if he was okay, and he said it's from the Austin Marathon he ran on Sunday. Just a residual pain.
Any VIP's in?
Old Lunch regular, Marsha, she remembered me, I had NO IDEA who she was. Apparently it's been a few years since she's been in, and her and her husband have a 2 and a half year old now. They were out on a date so I sent them some Shumai (that was my go to send out tonight for some reason) and when I went to check on them she was overjoyed with the gift and told me it was their anniversary tonight, so it made it even more special. If I can quote from my Starbucks training days, "Surprise and Delight". That's what we're here to do some days. Glad I could do that for them today.
Old John was in right at open.
Shawn Cirkiels wife, kids and some other friends were in.
Comps& Void Detail:
FNF Shumai for Cirkeils, and Marsha
Birthday Camembert
Open $$ $12 off A5. He ordered Blue Fin. Lindsey repeated it back, he ate it, but when he got the bill he accused Lindsey of scamming him because he didn't order Blue Fin he just ordered Tuna. I didn't want to argue so I took off the different. Odd because from the looks of him, he looked like he knew what he would order.
R&M needs:
86'd items/ need more:
I ordered Crayons, they should be here by Thursday.
Tuesday AM Recap 2/21/17
Written By: Leary
LY Lunch Sales: 1535
Projected Sales : 1760 (+290)
TY Lunch Sales: 1969
+/- : +434, +28%
Lunch Covers: 105
Avg PPA: 18.75
Previous Days Labor: 21%
Previous Days Comps: 4%
Controllable Comps: 1.73%
Weather: Sunny & Warm
Special events?: Day after President's Day Weekend
Who worked:
Kelly, Mandy, Alex, Johnny CL, Tori H, Leigh SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Mellow, but steady lunch. We filled up around 1230, and had a couple of tables wait for a minute. The crew was solid today. Ticket times were good. No comps or guest issues.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Naoto, Sophia, Kayo came in at the end.
Comps& Void Detail:
-Emp Day Off Naoto & Sophia
-Owner Comp Kayo
R&M needs:
86'd items/ need more:
Ordered more crayons and bandanas today
LY Lunch Sales: 1535
Projected Sales : 1760 (+290)
TY Lunch Sales: 1969
+/- : +434, +28%
Lunch Covers: 105
Avg PPA: 18.75
Previous Days Labor: 21%
Previous Days Comps: 4%
Controllable Comps: 1.73%
Weather: Sunny & Warm
Special events?: Day after President's Day Weekend
Who worked:
Kelly, Mandy, Alex, Johnny CL, Tori H, Leigh SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Mellow, but steady lunch. We filled up around 1230, and had a couple of tables wait for a minute. The crew was solid today. Ticket times were good. No comps or guest issues.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Naoto, Sophia, Kayo came in at the end.
Comps& Void Detail:
-Emp Day Off Naoto & Sophia
-Owner Comp Kayo
R&M needs:
86'd items/ need more:
Ordered more crayons and bandanas today
Monday, February 20, 2017
Monday PM Recap 2/20
Written By: Chelsea
LY Dinner Sales: $4366
Projected Sales : $5628
TY Dinner Sales: $5217
+/- : 19% over LY and $411 under PS
Dinner Covers: 188
Avg PPA: $27.75
Weather: a nice cool evening.
Special events?: Presidents' Day
Who worked: Patrick, Krystin, Mandy, Sayo, Clair CL. Hiroe FR and Emily SA. Kelly and Leigh Host.
Flow of Business, Cuts and Ticket Times: Started off slower than expected. Didn't really fill up until about 7pm, and by 7:30 we were on a 20-30 min wait that lasted until about 8:45. Had an 8 top at 8 pm that was in the party room. Off the wait just after 9 pm, cut Leigh and went 3 on at that time, then went 2 on at 9:20, and 1 on at 9:40. Ticket times were good, since business was flowing pretty steadily and there weren't really any big pops.
Specials: Whole Aji
3 Staff members that stood out (why/how):
- Despite a lot of doubles, everyone was staying strong and steady, helping each other out when possible.
- Emily did pretty well for her second time SAing here. She got a little frazzled at one point when several tables got up at once, but everyone helped out a bit and she got back on track.
- Patrick's first dinner shift went well, luckily it was a steady night. He was a little shaky at the beginning of the shift, but found his rhythm after a little bit and was doing and feeling better.
- Mandy won the dinner contest and won the Alamo cards. She left before I could give them to her, but they are in an envelope on the cork board.
Any VIP's in? Rachel and Carlos, the below mentioned SIN folks.
Comps& Void Detail: SIN Night: Kemuri, Weather Up, and an unnamed Chef, Clair said he was talking about his chef life but didn't seem to be in a good mood so she didn't want to press on where he was from. Guest Changed Mind for Patrick, one of his tables was debating between two items and he thought they wanted both. A few Voids for 86'd items: Uni, two suzuki kimchis, one negitoro,one Aji. Emily bought her friend a roll.
R&M needs: Andrew broke a BOH broom. It is now a handy hand broom.
86'd items/ need more: Sapporo, Crayons
LY Dinner Sales: $4366
Projected Sales : $5628
TY Dinner Sales: $5217
+/- : 19% over LY and $411 under PS
Dinner Covers: 188
Avg PPA: $27.75
Weather: a nice cool evening.
Special events?: Presidents' Day
Who worked: Patrick, Krystin, Mandy, Sayo, Clair CL. Hiroe FR and Emily SA. Kelly and Leigh Host.
Flow of Business, Cuts and Ticket Times: Started off slower than expected. Didn't really fill up until about 7pm, and by 7:30 we were on a 20-30 min wait that lasted until about 8:45. Had an 8 top at 8 pm that was in the party room. Off the wait just after 9 pm, cut Leigh and went 3 on at that time, then went 2 on at 9:20, and 1 on at 9:40. Ticket times were good, since business was flowing pretty steadily and there weren't really any big pops.
Specials: Whole Aji
3 Staff members that stood out (why/how):
- Despite a lot of doubles, everyone was staying strong and steady, helping each other out when possible.
- Emily did pretty well for her second time SAing here. She got a little frazzled at one point when several tables got up at once, but everyone helped out a bit and she got back on track.
- Patrick's first dinner shift went well, luckily it was a steady night. He was a little shaky at the beginning of the shift, but found his rhythm after a little bit and was doing and feeling better.
- Mandy won the dinner contest and won the Alamo cards. She left before I could give them to her, but they are in an envelope on the cork board.
Any VIP's in? Rachel and Carlos, the below mentioned SIN folks.
Comps& Void Detail: SIN Night: Kemuri, Weather Up, and an unnamed Chef, Clair said he was talking about his chef life but didn't seem to be in a good mood so she didn't want to press on where he was from. Guest Changed Mind for Patrick, one of his tables was debating between two items and he thought they wanted both. A few Voids for 86'd items: Uni, two suzuki kimchis, one negitoro,one Aji. Emily bought her friend a roll.
R&M needs: Andrew broke a BOH broom. It is now a handy hand broom.
86'd items/ need more: Sapporo, Crayons
Monday AM Recap 2/20/17
Written By: Leary
LY Lunch Sales: 2202
Projected Sales : 2808 (+381)
TY Lunch Sales: 3189
+/- : +987, +45%
Lunch Covers: 160
Avg PPA: 19.93
Previous Days Labor: 26%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Cloudy morning, sunny and humid afternoon
Special events?: Presidents day.
Who worked:
Krystin, Kelly, Grace, Johnny CL, Melisa & Patrick H, Leigh SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
A busy lunch as expected. It was steady build to hitting a wait instead of getting hit all at once. Allowed for a nice flow of business. Everyone was hustling the whole shift, and did a great job. Ticket times were good, no customer issues, and no controllable comps. It was the perfect shift. The only snag I came across was Kelly sitting on order for 10 minutes, but the sushi bar did such a good job of rush the ticket the table didn't even notice.
Specials:
3 Staff members that stood out (why/how):
-Hiroe was awesome today. Helped out a lot bussing tables, and did great with a busy day in the kitchen.
-Having Patrick on as the second host helped the day run so much smoother. He was helping out all support positions throughout the day.
- Kelly didn't let me know about the late item rang in mentioned above. I only knew about it because I overheard her talking to the sushi bar. I talked to her at the end of the shift and told her she always needs to let an MOD know about any issue with a table even if it's small or getting fixed quickly. I let her know that from our perspective it might feel like she's hiding a mistake. I also reminded her that this is the second time I've told her that. Also, she was being a bit careless and dropped a case of 22 oz Kirin in the office, and broke 2. I did my best to clean it up with bleach and a mop, but the office might smell like old beer for a little while.
-Leigh was dragging a bit today. Everyone around her did a good job picking up the slack.
Any VIP's in?
-Cole (cheer ups bartender) & girlfriend
-Rob at the sushi bar
Comps& Void Detail:
No controllable comps
R&M needs:
-After reading the weekend notes I just wanted to let everyone know that Orkin has a key and alarm code. If you don't see them before you leave they still will come in and set up traps.
-I got the exercise mats in today, and cut some squares to buffer between the safe and computer. It seems to be doing the trick.
86'd items/ need more:
Sapporo
Raspberry Sake
LY Lunch Sales: 2202
Projected Sales : 2808 (+381)
TY Lunch Sales: 3189
+/- : +987, +45%
Lunch Covers: 160
Avg PPA: 19.93
Previous Days Labor: 26%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Cloudy morning, sunny and humid afternoon
Special events?: Presidents day.
Who worked:
Krystin, Kelly, Grace, Johnny CL, Melisa & Patrick H, Leigh SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
A busy lunch as expected. It was steady build to hitting a wait instead of getting hit all at once. Allowed for a nice flow of business. Everyone was hustling the whole shift, and did a great job. Ticket times were good, no customer issues, and no controllable comps. It was the perfect shift. The only snag I came across was Kelly sitting on order for 10 minutes, but the sushi bar did such a good job of rush the ticket the table didn't even notice.
Specials:
3 Staff members that stood out (why/how):
-Hiroe was awesome today. Helped out a lot bussing tables, and did great with a busy day in the kitchen.
-Having Patrick on as the second host helped the day run so much smoother. He was helping out all support positions throughout the day.
- Kelly didn't let me know about the late item rang in mentioned above. I only knew about it because I overheard her talking to the sushi bar. I talked to her at the end of the shift and told her she always needs to let an MOD know about any issue with a table even if it's small or getting fixed quickly. I let her know that from our perspective it might feel like she's hiding a mistake. I also reminded her that this is the second time I've told her that. Also, she was being a bit careless and dropped a case of 22 oz Kirin in the office, and broke 2. I did my best to clean it up with bleach and a mop, but the office might smell like old beer for a little while.
-Leigh was dragging a bit today. Everyone around her did a good job picking up the slack.
Any VIP's in?
-Cole (cheer ups bartender) & girlfriend
-Rob at the sushi bar
Comps& Void Detail:
No controllable comps
R&M needs:
-After reading the weekend notes I just wanted to let everyone know that Orkin has a key and alarm code. If you don't see them before you leave they still will come in and set up traps.
-I got the exercise mats in today, and cut some squares to buffer between the safe and computer. It seems to be doing the trick.
86'd items/ need more:
Sapporo
Raspberry Sake
Sunday, February 19, 2017
Sunday 2/19/17 recap
Written By: Dusten
LY Lunch Sales: 3135
Projected Sales :3361
TY Lunch Sales:2900
+/- :7% short of LY, $461 short of PS
Lunch Covers:162
Avg PPA:17.90
LY Dinner Sales: 5040
Projected Sales : 5360
TY Dinner Sales:5454
+/- :8% over LY and over PS by $94
Dinner Covers:213
Avg PPA:25.61
Previous Days Labor:21%
Previous Days Comps:3%
Controllable Comps:3.64%
Weather: Warm, muggy. Big storm rolling in just after close.
Special events?: Presidents Day Weekend
Who worked: Lunch: Kelly, Sayo, Renee, Mandy CL, Chelsea H, Leigh FR, Brennan SA.
Dinner: Grace, Cindy, Lindsey,
Flow of Business, Cuts and Ticket Times: Lunch was fairly steady. Definitely noticeable that its a holiday weekend. Several larger tables. Mostly 5's and 6's but a 9-top walked in as well. Ticket times at sushi bar went up to 20 minutes pretty quick. Some servers were uneasy as kitchen food came out faster, but nothing drastic. Had a good pop around 1:15 and started to dissipate by 2pm. Cut Renee then, Sayo at 2:30pm, Kelly at 2:45pm.
-Dinner was also lively. We filled up pretty quickly and went on a wait within the first hour. We stayed on a wait most of the night. Ticket times seemed better than lunch. I cut Renee and Melisa and Cindy at 8:45pm, Grace at 9pm, Lindsey at 9:15 and Krystin at 9:45pm.
Specials: 2 Aji , 9 Nigiri special
3 Staff members that stood out (why/how): Renee had no interest in cocktailing tonight. At least twice Patrick came around to tell her that she had customers wanting to order a drink. I put her to work helping Leigh when she'd get overwhelmed.
-I worked with Leigh a bit on improving her efficiency on the floor as well as multitasking and powers of observation. Hopefully some of that sticks.
-Held a bingo contest tonight. Krystin won first place. Was going to give her a $25 gift card somewhere but she wanted Kome bucks. Gave her $30. $20 to the second place winner Clair. Everyone was real close and it was a good night for the contest.
Any VIP's in? Lunch: John came in after the marathon. Dylan from Daruma. Jason and Susan.
Some familiar faces for dinner but not many, and not any I can put names to.
I took a reso for tomorrow at noon. I let them know about the cancellation policy. They've booked with us before, and I gave them a little leeway on the policy. I told them if they needed to cancel to let us know before we opened.
Comps& Void Detail: Employee day off for John, same for Dylan from Daruma.
We had 2 different tables pay for their meal using Kome Bucks that were more than the balance owed and wanted change. I simply re-wrote a remaining card and gave it back to them. One table had $70 in kome bucks (change from switching over the mercury cards to the aloha cards). Their tab was $55, they gave Krystin $10 as a tip which she used for her meal tonight and I wrote in $5 change. The other had a holiday gift bucks they used on a $12 tab, so I wrote in $3 in change for them. Weird.
Anything else was were misrings that weren't made and 86'd items.
R&M needs: So, Orkin has not showed up again tonight. They caught two large rats so far. Matt said someone came out this morning. Maybe they're trying to see if there are still more? Why not set traps anyways?
86'd items/ need more: Soft Serve
LY Lunch Sales: 3135
Projected Sales :3361
TY Lunch Sales:2900
+/- :7% short of LY, $461 short of PS
Lunch Covers:162
Avg PPA:17.90
LY Dinner Sales: 5040
Projected Sales : 5360
TY Dinner Sales:5454
+/- :8% over LY and over PS by $94
Dinner Covers:213
Avg PPA:25.61
Previous Days Labor:21%
Previous Days Comps:3%
Controllable Comps:3.64%
Weather: Warm, muggy. Big storm rolling in just after close.
Special events?: Presidents Day Weekend
Who worked: Lunch: Kelly, Sayo, Renee, Mandy CL, Chelsea H, Leigh FR, Brennan SA.
Dinner: Grace, Cindy, Lindsey,
Flow of Business, Cuts and Ticket Times: Lunch was fairly steady. Definitely noticeable that its a holiday weekend. Several larger tables. Mostly 5's and 6's but a 9-top walked in as well. Ticket times at sushi bar went up to 20 minutes pretty quick. Some servers were uneasy as kitchen food came out faster, but nothing drastic. Had a good pop around 1:15 and started to dissipate by 2pm. Cut Renee then, Sayo at 2:30pm, Kelly at 2:45pm.
-Dinner was also lively. We filled up pretty quickly and went on a wait within the first hour. We stayed on a wait most of the night. Ticket times seemed better than lunch. I cut Renee and Melisa and Cindy at 8:45pm, Grace at 9pm, Lindsey at 9:15 and Krystin at 9:45pm.
Specials: 2 Aji , 9 Nigiri special
3 Staff members that stood out (why/how): Renee had no interest in cocktailing tonight. At least twice Patrick came around to tell her that she had customers wanting to order a drink. I put her to work helping Leigh when she'd get overwhelmed.
-I worked with Leigh a bit on improving her efficiency on the floor as well as multitasking and powers of observation. Hopefully some of that sticks.
-Held a bingo contest tonight. Krystin won first place. Was going to give her a $25 gift card somewhere but she wanted Kome bucks. Gave her $30. $20 to the second place winner Clair. Everyone was real close and it was a good night for the contest.
Any VIP's in? Lunch: John came in after the marathon. Dylan from Daruma. Jason and Susan.
Some familiar faces for dinner but not many, and not any I can put names to.
I took a reso for tomorrow at noon. I let them know about the cancellation policy. They've booked with us before, and I gave them a little leeway on the policy. I told them if they needed to cancel to let us know before we opened.
Comps& Void Detail: Employee day off for John, same for Dylan from Daruma.
We had 2 different tables pay for their meal using Kome Bucks that were more than the balance owed and wanted change. I simply re-wrote a remaining card and gave it back to them. One table had $70 in kome bucks (change from switching over the mercury cards to the aloha cards). Their tab was $55, they gave Krystin $10 as a tip which she used for her meal tonight and I wrote in $5 change. The other had a holiday gift bucks they used on a $12 tab, so I wrote in $3 in change for them. Weird.
Anything else was were misrings that weren't made and 86'd items.
R&M needs: So, Orkin has not showed up again tonight. They caught two large rats so far. Matt said someone came out this morning. Maybe they're trying to see if there are still more? Why not set traps anyways?
86'd items/ need more: Soft Serve
Saturday PM 2/18
Written By: Chelsea
LY Dinner Sales: $7315
Projected Sales : $8150
TY Dinner Sales: $8004
+/- : Over LY by 9%, under PS by $146
Dinner Covers: 262
Avg PPA: $30.55
Weather: warm day that turned in to a cool evening.
Special events?: Middle of Presidents' Day Weekend
Who worked: Liam, Krystin, Clair, Lindsey, Dusten CL, Kelly Cktl. Leigh SA and Hiroe FR. John and Melisa Host.
Flow of Business, Cuts and Ticket Times: Started off pretty steady, went on a wait around 5:50. The wait grew to 45m - 1hr pretty quickly and stayed there until around 930, when it wound down to a 20 ish minute wait. By 10 we were off the wait and cut John, Kelly, and Liam at that time. Cut Krystin at 10:15, Clair at 10:30, and Lindsey at 10:45. There was a party at 5pm and 7pm on the calendar, then a walk in 7 top.
Ticket times were overall good except toward the end of the night. A few rolls at two of Clair's tables were taking up to 30 minutes, and the customers were ready to leave and so the rolls weren't made.
At 9:15, the right of the two terminals in the server station froze and restarted. A handful of sushi bar tickets came out of the server station printer, but we caught them all and got them to the right places. The terminal was fine after that.
Specials: Whole Aji, Hama-toro & Sake-Toro Carpaccio
3 Staff members that stood out (why/how):
- Everyone was on point today. A few folks were complaining of recent back/neck pains, but after a couple ibuprofen, everyone powered through. Great teamwork all around.
- Leigh had another good day, especially for being in the middle of a few doubles. Held up strong despite how busy it was and how tired she was.
- John has a tendency to go on overdrive when it gets really busy, and not in a good way. He kept doing his usual flying around the corner, shouting Corner! at the last second but then running into others.
Any VIP's in? Alison from Yellow Jacket, a wine distributor that gave his card to Dusten and vice-versa, a regular couple I see all the time but don't know the names of, the husband resembles Old John a bit but if he was just a few years younger.
Comps& Void Detail: Dusten had a voided Whole Aji cause he mixed up sushi specials 1 and 2 but luckily Liam had just put in an order for one so it was able to be sent there instead. Customer Kome Bucks from Alison, Customer Kome bucks from S2, Emp Kome Bucks from Dusten for winning Special Carpaccio Contest, DNL Earth Wind Fire for Krystin, three rolls that were voided and not made due to time: one Austin roll, and then a second Yoshizo and Alone Together for the last party room party. One DNL Hama-toro sashimi, the customer described to Lindsey that was looking for a "white and buttery" fish that she remembered having here. Lindsey figured she meant hamatoro sashimi, but when she got the hama-toro sashimi, she insisted that it was too fishy and not what she was looking for. Went over to discuss and they got a couple nigiri pieces to try so they could get a better idea of what they were looking for. They were happier with the nigiri (hon-maguro and regular hamachi). Toshi and Lindsey and I all confirmed that the hama-toro was fine. Guessing they were thinking of escolar.
R&M needs: Floor between B5 and B6 is peeling up quite a bit. Also as of 12:20, Orkin hasn't arrived.
86'd items/ need more: Lg bottles of Dreamy Clouds, Suzuki, hamachi kama
LY Dinner Sales: $7315
Projected Sales : $8150
TY Dinner Sales: $8004
+/- : Over LY by 9%, under PS by $146
Dinner Covers: 262
Avg PPA: $30.55
Weather: warm day that turned in to a cool evening.
Special events?: Middle of Presidents' Day Weekend
Who worked: Liam, Krystin, Clair, Lindsey, Dusten CL, Kelly Cktl. Leigh SA and Hiroe FR. John and Melisa Host.
Flow of Business, Cuts and Ticket Times: Started off pretty steady, went on a wait around 5:50. The wait grew to 45m - 1hr pretty quickly and stayed there until around 930, when it wound down to a 20 ish minute wait. By 10 we were off the wait and cut John, Kelly, and Liam at that time. Cut Krystin at 10:15, Clair at 10:30, and Lindsey at 10:45. There was a party at 5pm and 7pm on the calendar, then a walk in 7 top.
Ticket times were overall good except toward the end of the night. A few rolls at two of Clair's tables were taking up to 30 minutes, and the customers were ready to leave and so the rolls weren't made.
At 9:15, the right of the two terminals in the server station froze and restarted. A handful of sushi bar tickets came out of the server station printer, but we caught them all and got them to the right places. The terminal was fine after that.
Specials: Whole Aji, Hama-toro & Sake-Toro Carpaccio
3 Staff members that stood out (why/how):
- Everyone was on point today. A few folks were complaining of recent back/neck pains, but after a couple ibuprofen, everyone powered through. Great teamwork all around.
- Leigh had another good day, especially for being in the middle of a few doubles. Held up strong despite how busy it was and how tired she was.
- John has a tendency to go on overdrive when it gets really busy, and not in a good way. He kept doing his usual flying around the corner, shouting Corner! at the last second but then running into others.
Any VIP's in? Alison from Yellow Jacket, a wine distributor that gave his card to Dusten and vice-versa, a regular couple I see all the time but don't know the names of, the husband resembles Old John a bit but if he was just a few years younger.
Comps& Void Detail: Dusten had a voided Whole Aji cause he mixed up sushi specials 1 and 2 but luckily Liam had just put in an order for one so it was able to be sent there instead. Customer Kome Bucks from Alison, Customer Kome bucks from S2, Emp Kome Bucks from Dusten for winning Special Carpaccio Contest, DNL Earth Wind Fire for Krystin, three rolls that were voided and not made due to time: one Austin roll, and then a second Yoshizo and Alone Together for the last party room party. One DNL Hama-toro sashimi, the customer described to Lindsey that was looking for a "white and buttery" fish that she remembered having here. Lindsey figured she meant hamatoro sashimi, but when she got the hama-toro sashimi, she insisted that it was too fishy and not what she was looking for. Went over to discuss and they got a couple nigiri pieces to try so they could get a better idea of what they were looking for. They were happier with the nigiri (hon-maguro and regular hamachi). Toshi and Lindsey and I all confirmed that the hama-toro was fine. Guessing they were thinking of escolar.
R&M needs: Floor between B5 and B6 is peeling up quite a bit. Also as of 12:20, Orkin hasn't arrived.
86'd items/ need more: Lg bottles of Dreamy Clouds, Suzuki, hamachi kama
Saturday, February 18, 2017
Saturday AM 2.18.17
Written By: Elizabeth
LY Lunch Sales: $2131
Projected Sales : $3287
TY Lunch Sales: $3365 (oddly enough, tomorrow I projected $3361)
+/- : +58% LY and +$78 PS
Lunch Covers: 177
Avg PPA: $19.01
Previous Days Labor: 19%
Previous Days Comps: 4%
Controllable Comps: 4.74%
Weather: Beautiful and warm. Low 80s. Sunny.
Special events?: middle of Pres. Day Weekend.
Who worked:
Renee, Kelly, Mandy, Johnny CL. John Host, Brennan SA, Hiroe FR/TR Leigh
Flow of Business, Cuts and Ticket Times:
It started with 3 tables waiting outside from the start. I anticipated a busy lunch, since we also had 2 reservations. Around 12:20 we sat the 10 top in the party room, an 8 top walk in and a 5 top, so it got a little hairy. But it leveled off after that and we had a big lull around 1pm. I didn't cut because I knew the 2pm crew would be in. And sure enough at 2pm we went on a short wait. Died down around 2:45. Didn't make any cuts
The three mats that were in the server station have been moved to the trailer for when the sushi bar needs new mats. We have all been tripping over them and I'm afraid that I'm just going to lose it one day with a tray full of glasses or something.
3 Staff members that stood out (why/how):
-Caught Renee standing around in the service station while everyone was moving around. She was waiting for a roll, but her section had quite a few empty iced tea glasses. I asked her to check on that, and I would wait for the roll.
-Leigh trained with Hiroe. She seems pretty good and should be good to go on her own.
-John did a great job standing his ground with the very pushy early crowd (10 top and 8 top) He was polite and firm
Any VIP's in?
The Pilot and his wife: They said they are going to Tokyo at the end of November and wanted some restaurant recommendations from Kayo & Take.
Victor
Kenny
Comps& Void Detail:
One Shrimp Tempura Guest Changed mind- party room meant Ten Zaru with Shrimp Tempura...
R&M needs:
Orkin day 2 found large male behind cooler in kitchen. They also mentioned a leak behind the sushi bar sink. I called Clarke Kent out about it and they came out within a few hours (so much better than RotoRooter!) And they fixed a loose nut behind the faucet.
86'd items/ need more:
LY Lunch Sales: $2131
Projected Sales : $3287
TY Lunch Sales: $3365 (oddly enough, tomorrow I projected $3361)
+/- : +58% LY and +$78 PS
Lunch Covers: 177
Avg PPA: $19.01
Previous Days Labor: 19%
Previous Days Comps: 4%
Controllable Comps: 4.74%
Weather: Beautiful and warm. Low 80s. Sunny.
Special events?: middle of Pres. Day Weekend.
Who worked:
Renee, Kelly, Mandy, Johnny CL. John Host, Brennan SA, Hiroe FR/TR Leigh
Flow of Business, Cuts and Ticket Times:
It started with 3 tables waiting outside from the start. I anticipated a busy lunch, since we also had 2 reservations. Around 12:20 we sat the 10 top in the party room, an 8 top walk in and a 5 top, so it got a little hairy. But it leveled off after that and we had a big lull around 1pm. I didn't cut because I knew the 2pm crew would be in. And sure enough at 2pm we went on a short wait. Died down around 2:45. Didn't make any cuts
The three mats that were in the server station have been moved to the trailer for when the sushi bar needs new mats. We have all been tripping over them and I'm afraid that I'm just going to lose it one day with a tray full of glasses or something.
3 Staff members that stood out (why/how):
-Caught Renee standing around in the service station while everyone was moving around. She was waiting for a roll, but her section had quite a few empty iced tea glasses. I asked her to check on that, and I would wait for the roll.
-Leigh trained with Hiroe. She seems pretty good and should be good to go on her own.
-John did a great job standing his ground with the very pushy early crowd (10 top and 8 top) He was polite and firm
Any VIP's in?
The Pilot and his wife: They said they are going to Tokyo at the end of November and wanted some restaurant recommendations from Kayo & Take.
Victor
Kenny
Comps& Void Detail:
One Shrimp Tempura Guest Changed mind- party room meant Ten Zaru with Shrimp Tempura...
R&M needs:
Orkin day 2 found large male behind cooler in kitchen. They also mentioned a leak behind the sushi bar sink. I called Clarke Kent out about it and they came out within a few hours (so much better than RotoRooter!) And they fixed a loose nut behind the faucet.
86'd items/ need more:
Friday PM Recap 2/17/17
Written By: Leary
LY Dinner Sales: 7154
Projected Sales : 7485 (+1015)
TY Dinner Sales: 8500
+/- : +1346, 19%
Dinner Covers: 264
Avg PPA: 32.20
Weather: Nice evening, a little chilly
Special events?:
Who worked:
Lindsey, Renee, Johnny, Krystin, Dusten Cl, Tori & Alina H, John SA, Emily FR, Pat Cktl
Flow of Business, Cuts and Ticket Times:
It was a decent Friday. A little slow in the beginning, and died off a little early, but a large pop in the middle. The wait was 1:15-1:30 at it's peak. Came off the wait around 10, but had a steady flow of late tables come in.
Everything ran pretty smoothly tonight. Quote times were on point, ticket times were solid all around. No guest issues in the building. Unfortunately we had a snag with the bento orders tonight, and shorted the order by 1. I should have double checked the order myself, but was trying to help out with the first wave of tables. I will always double check from here on. The lady called, and the phone was answered by Patrick who put her on hold, handed to Tori to give to me, but she didn't hear him, and he didn't follow up. Then the phone was left off the hook. So we couldn't receive phone calls. A lot of balls dropped on that one. Unfortunately we didn't have a contact number to call her back. Kayo sent out an email with suggestions on ways to avoid this in the future.
Seems like we've been selling a lot more sake bottles lately. We've run out of chillers on my last couple of shifts so I ordered some more. They should be here on Sunday. Also, where do we get our masu boxes from. We are low on those as well.
Specials:
Hama-Toro Aburi- 9
Spicy Crab Roll- 12
3 Staff members that stood out (why/how):
-I had issues with Tori & Alina staying productive during the peak of business. I talked to Tori at the end of the shift, and asked her to help me keep the second host busy throughout the shift.
-Patrick had another busy cocktail shift. He did well overall, but struggled keeping organized with tabs a couple of times. It took some time trying to understand/fix a payment mistake at the end of the night. He is of course great with the guests, and hopefully POS understanding will come in time. Talk to him at the end of the shift giving him advice on how to stay organize and multi-task.
-Emily did well tonight. She seemed a little more focused than the last couple shifts I've worked with her.
Any VIP's in?
-Jason & Susan
Comps& Void Detail:
-Kome Bucks for Elizabeth's friend from Italic
-Bday Dessert
-Server Misring for 2 spicy scallops that got run to the wrong table.
R&M needs:
-I reached out to the Orkin service manager, Harry, about leaving their supplies in the office. I don't want traps visible every time the office door is opened. I let the account manager know that supplies couldn't be kept in the building before they got started, but I guess the message wasn't passed along. It shouldn't be a problem in the future.
86'd items/ need more:
-Texas Blues/Kombucha
LY Dinner Sales: 7154
Projected Sales : 7485 (+1015)
TY Dinner Sales: 8500
+/- : +1346, 19%
Dinner Covers: 264
Avg PPA: 32.20
Weather: Nice evening, a little chilly
Special events?:
Who worked:
Lindsey, Renee, Johnny, Krystin, Dusten Cl, Tori & Alina H, John SA, Emily FR, Pat Cktl
Flow of Business, Cuts and Ticket Times:
It was a decent Friday. A little slow in the beginning, and died off a little early, but a large pop in the middle. The wait was 1:15-1:30 at it's peak. Came off the wait around 10, but had a steady flow of late tables come in.
Everything ran pretty smoothly tonight. Quote times were on point, ticket times were solid all around. No guest issues in the building. Unfortunately we had a snag with the bento orders tonight, and shorted the order by 1. I should have double checked the order myself, but was trying to help out with the first wave of tables. I will always double check from here on. The lady called, and the phone was answered by Patrick who put her on hold, handed to Tori to give to me, but she didn't hear him, and he didn't follow up. Then the phone was left off the hook. So we couldn't receive phone calls. A lot of balls dropped on that one. Unfortunately we didn't have a contact number to call her back. Kayo sent out an email with suggestions on ways to avoid this in the future.
Seems like we've been selling a lot more sake bottles lately. We've run out of chillers on my last couple of shifts so I ordered some more. They should be here on Sunday. Also, where do we get our masu boxes from. We are low on those as well.
Specials:
Hama-Toro Aburi- 9
Spicy Crab Roll- 12
3 Staff members that stood out (why/how):
-I had issues with Tori & Alina staying productive during the peak of business. I talked to Tori at the end of the shift, and asked her to help me keep the second host busy throughout the shift.
-Patrick had another busy cocktail shift. He did well overall, but struggled keeping organized with tabs a couple of times. It took some time trying to understand/fix a payment mistake at the end of the night. He is of course great with the guests, and hopefully POS understanding will come in time. Talk to him at the end of the shift giving him advice on how to stay organize and multi-task.
-Emily did well tonight. She seemed a little more focused than the last couple shifts I've worked with her.
Any VIP's in?
-Jason & Susan
Comps& Void Detail:
-Kome Bucks for Elizabeth's friend from Italic
-Bday Dessert
-Server Misring for 2 spicy scallops that got run to the wrong table.
R&M needs:
-I reached out to the Orkin service manager, Harry, about leaving their supplies in the office. I don't want traps visible every time the office door is opened. I let the account manager know that supplies couldn't be kept in the building before they got started, but I guess the message wasn't passed along. It shouldn't be a problem in the future.
86'd items/ need more:
-Texas Blues/Kombucha
Friday, February 17, 2017
Friday AM 2.17.17
Written By: Elizabeth
LY Lunch Sales: $2534
Projected Sales : $3133
TY Lunch Sales: $2156
+/- : -15% LY and -$977 PS
Lunch Covers: 126
Avg PPA: $17.11
Previous Days Labor: 19%
Previous Days Comps: 3%
Controllable Comps: 24.99% (lots of FNF yesterday)
Weather: Sunny and beautiful. low 70s.
Special events?: Start of Pres Day Weekend.
Who worked: Liam, John, Sayo TR Patrick. Tori Host, Brennan SA, Emily FR
Flow of Business, Cuts and Ticket Times:
Seemed busier than it was. We were pretty full all service, but the sushi bar didn't fill up until we went on a wait around 12:30. No large parties, Party room never got sat. Things were steady and everyone maintained their sections. Sayo helped where needed in between training Patrick. Lots of "Does anyone need anything" happening, which was great to see, even from Patrick. The shift was smooth until the last 30 minutes when people started to get a little too relaxed at the end of service. We came off the wait a little after 1:30, and I've notice this happen a few other times, that right towards the end of service we make the most mistakes. Emily misran a Yakiniku (more on the below)
Dropping checks at lunch has been a hot topic as of lately. I just want to remind our staff to really read their tables. If the guests seem in a rush, drop the check immediately, but if they are having a leisurely lunch, be aware of where they are with their meal. I overheard Sayo talking to Patrick about dropping a check off while they finished their meal, noting to them to take their time, no rush. But for some people (crazy sushi bar lady on Wed for example) this is a sign to the table that you want them out. So I think we just need to make sure we are communicating that to the table and not making anyone feel rushed.
3 Staff members that stood out (why/how):
-Emily ran a Yakiniku for S10 to the party room thinking it was an employee meal. And almost directly after that ran a Tonkotsu Ramen to B6 and proceeded to spill it half on the table, half on the guest. I had it remade and ran it out to her. Took 50% off and gave her Kome Bucks. Consequently they were the last table that walked in at 2:02 and I was very stern on ordering promptly.
-John seemed, once again, to really keep up with his section today. Saw him pre-bussing and handling his steady, full section. Glad to see some progress
-Brennan was also on top of this shift, did a great job seeing where he needed to be before he needed to be there.
-Sayo hung back and let Patrick take her section. She kept an eye on him from the sushi bar, and then monitored him closely in the service station, asking him probing questions and seeing where he was, organizationally. She did a great job of letting him have space while still being an active part of his training.
Any VIP's in?
Rob
GAACC Lady (can't remember her name)
Justine's Bartender (can't remember HIS name)
And sadly, at 2:40pm I saw Old John Hobble up, remember that it's Friday and hobble away. Poor sweet old john.
Comps& Void Detail:
50% Recovery for spilled Ramen
Bought Rob a glass of sake for his 2 year mark of being diagnosed with Cancer (and beating it!)
R&M needs:
86'd items/ need more:
Texas Blues Kombucha
LY Lunch Sales: $2534
Projected Sales : $3133
TY Lunch Sales: $2156
+/- : -15% LY and -$977 PS
Lunch Covers: 126
Avg PPA: $17.11
Previous Days Labor: 19%
Previous Days Comps: 3%
Controllable Comps: 24.99% (lots of FNF yesterday)
Weather: Sunny and beautiful. low 70s.
Special events?: Start of Pres Day Weekend.
Who worked: Liam, John, Sayo TR Patrick. Tori Host, Brennan SA, Emily FR
Flow of Business, Cuts and Ticket Times:
Seemed busier than it was. We were pretty full all service, but the sushi bar didn't fill up until we went on a wait around 12:30. No large parties, Party room never got sat. Things were steady and everyone maintained their sections. Sayo helped where needed in between training Patrick. Lots of "Does anyone need anything" happening, which was great to see, even from Patrick. The shift was smooth until the last 30 minutes when people started to get a little too relaxed at the end of service. We came off the wait a little after 1:30, and I've notice this happen a few other times, that right towards the end of service we make the most mistakes. Emily misran a Yakiniku (more on the below)
Dropping checks at lunch has been a hot topic as of lately. I just want to remind our staff to really read their tables. If the guests seem in a rush, drop the check immediately, but if they are having a leisurely lunch, be aware of where they are with their meal. I overheard Sayo talking to Patrick about dropping a check off while they finished their meal, noting to them to take their time, no rush. But for some people (crazy sushi bar lady on Wed for example) this is a sign to the table that you want them out. So I think we just need to make sure we are communicating that to the table and not making anyone feel rushed.
3 Staff members that stood out (why/how):
-Emily ran a Yakiniku for S10 to the party room thinking it was an employee meal. And almost directly after that ran a Tonkotsu Ramen to B6 and proceeded to spill it half on the table, half on the guest. I had it remade and ran it out to her. Took 50% off and gave her Kome Bucks. Consequently they were the last table that walked in at 2:02 and I was very stern on ordering promptly.
-John seemed, once again, to really keep up with his section today. Saw him pre-bussing and handling his steady, full section. Glad to see some progress
-Brennan was also on top of this shift, did a great job seeing where he needed to be before he needed to be there.
-Sayo hung back and let Patrick take her section. She kept an eye on him from the sushi bar, and then monitored him closely in the service station, asking him probing questions and seeing where he was, organizationally. She did a great job of letting him have space while still being an active part of his training.
Any VIP's in?
Rob
GAACC Lady (can't remember her name)
Justine's Bartender (can't remember HIS name)
And sadly, at 2:40pm I saw Old John Hobble up, remember that it's Friday and hobble away. Poor sweet old john.
Comps& Void Detail:
50% Recovery for spilled Ramen
Bought Rob a glass of sake for his 2 year mark of being diagnosed with Cancer (and beating it!)
R&M needs:
86'd items/ need more:
Texas Blues Kombucha
Thursday PM Recap 2/16/17
Written By: Leary
LY Dinner Sales: 5075
Projected Sales : 5656 (+1169)
TY Dinner Sales: 6825
+/- : +1750, 33%
Dinner Covers: 220
Avg PPA: 31.02
Weather: Pretty day, a little chilly in the evening
Special events?: Heading into President Day Weekend (I think a lot of folks are off tomorrow)
Who worked:
Lindsey, Cindy, Krystin, Kelly, Dusten Cl, John SA, Emily FR, Alina & Tori H, Patrick Cktl
Flow of Business, Cuts and Ticket Times:
It was a pretty busy Thursday night. Several tables were waiting when we opened, and we were full and on a 20 minute wait by 6. The wait grew to 45-50 min by 630 and held there for most of the night. Came off the wait at 930, but stayed pretty busy until close. Cut Alina at 9, Pat at 920, Lindsey & Cindy at 930.
Kitchen had some little pops here or there that they handled well, but it was pretty calm back there most of the night.
Sushi Bar got hit pretty hard tonight. Not having a Yon Ban tonight really hurt ticket times. It would have been a challenging shift even with 5 back there. Take and Lee did a good job keeping things moving, but Mr Tran and New were having trouble keeping up. Several 30-40 minute rolls. Lots of 25-30 minute Nigiri. Had 1 nigiri order hit 45 minutes. Not sure why there wasn't a Yon Ban scheduled tonight, but Thursday probably isn't the night to go 4 on.
Specials:
Aji- 3
Nigiri Set- 6
3 Staff members that stood out (why/how):
Where to begin? There was something in the air tonight. It felt like a lot our crew was off their game.
-Mr Tran struggled at Zero Ban. He just doesn't look at times on tickets. He'd be cutting an Endo that was 10 mins in, and hadn't even started nigiri tickets that were at 25-30 min. Also a lot of his pieces were looking a little sloppy during the rush. I really don't know about him working that station.
-New's rolls look good, and she calls out items that she's passing over to customers, but she had 1 speed no matter how busy it was.
-Patrick was great with customers and did a good job selling the special sake, but needs to work on stocking throughout his shift. Hopefully the multi-tasking will improve with time.
-At one of our busier points of the evening I looked over, and Alina & Tori were hanging out talking up a storm. I put them to work on a couple of things, and they got the hint.
-Had to remind Cindy that pre-bussing is not optional, and remind her that running her food is more important than doing her sidework.
-Had to remind Steve that he can't drink on the clock even if he's just waiting to be checked out.
-Kelly was chipper, and very productive for most of the shift, but then gave me some attitude about taking a table at the end of the night. I told her that she was section 4 and came in at 5pm so suck it up.
-Lindsey was surprisingly in a good mood despite her back pain. I could tell she was hurting at the end of her shift, but she powered through it.
Any VIP's in?
Carlos & Rachel
Comps& Void Detail:
-DNL sesame pudding for a customer that was a vegetarian and did not realize it contained gelatin
-DNL Crunchy Dynamite, customers said it was too mushy, and they are use to it being a little firmer. Take' tried it and said it was ok. Mabye the tuna was chopped too fine?
-Recovery for 4 King Salmon pieces to make up for the fact we were out of several items
-Server Misring
R&M needs:
-We are missing the metal stem that goes in the soft serve machine. Spent some time looking for it, but no luck. Had to 86 soft serve. (It turned up during cleaning at the end of the night.)
-Orkin was out tonight, and told me they laid out 11 traps and we caught 1 last night. A large male. He said that's a good sign that we don't have a larger issue than what we're seeing.
-New spray nozzle and adapter for the sushi bar prep sink came in today. I battled with it until 315am, but eventually I won.
86'd items/ need more:
LY Dinner Sales: 5075
Projected Sales : 5656 (+1169)
TY Dinner Sales: 6825
+/- : +1750, 33%
Dinner Covers: 220
Avg PPA: 31.02
Weather: Pretty day, a little chilly in the evening
Special events?: Heading into President Day Weekend (I think a lot of folks are off tomorrow)
Who worked:
Lindsey, Cindy, Krystin, Kelly, Dusten Cl, John SA, Emily FR, Alina & Tori H, Patrick Cktl
Flow of Business, Cuts and Ticket Times:
It was a pretty busy Thursday night. Several tables were waiting when we opened, and we were full and on a 20 minute wait by 6. The wait grew to 45-50 min by 630 and held there for most of the night. Came off the wait at 930, but stayed pretty busy until close. Cut Alina at 9, Pat at 920, Lindsey & Cindy at 930.
Kitchen had some little pops here or there that they handled well, but it was pretty calm back there most of the night.
Sushi Bar got hit pretty hard tonight. Not having a Yon Ban tonight really hurt ticket times. It would have been a challenging shift even with 5 back there. Take and Lee did a good job keeping things moving, but Mr Tran and New were having trouble keeping up. Several 30-40 minute rolls. Lots of 25-30 minute Nigiri. Had 1 nigiri order hit 45 minutes. Not sure why there wasn't a Yon Ban scheduled tonight, but Thursday probably isn't the night to go 4 on.
Specials:
Aji- 3
Nigiri Set- 6
3 Staff members that stood out (why/how):
Where to begin? There was something in the air tonight. It felt like a lot our crew was off their game.
-Mr Tran struggled at Zero Ban. He just doesn't look at times on tickets. He'd be cutting an Endo that was 10 mins in, and hadn't even started nigiri tickets that were at 25-30 min. Also a lot of his pieces were looking a little sloppy during the rush. I really don't know about him working that station.
-New's rolls look good, and she calls out items that she's passing over to customers, but she had 1 speed no matter how busy it was.
-Patrick was great with customers and did a good job selling the special sake, but needs to work on stocking throughout his shift. Hopefully the multi-tasking will improve with time.
-At one of our busier points of the evening I looked over, and Alina & Tori were hanging out talking up a storm. I put them to work on a couple of things, and they got the hint.
-Had to remind Cindy that pre-bussing is not optional, and remind her that running her food is more important than doing her sidework.
-Had to remind Steve that he can't drink on the clock even if he's just waiting to be checked out.
-Kelly was chipper, and very productive for most of the shift, but then gave me some attitude about taking a table at the end of the night. I told her that she was section 4 and came in at 5pm so suck it up.
-Lindsey was surprisingly in a good mood despite her back pain. I could tell she was hurting at the end of her shift, but she powered through it.
Any VIP's in?
Carlos & Rachel
Comps& Void Detail:
-DNL sesame pudding for a customer that was a vegetarian and did not realize it contained gelatin
-DNL Crunchy Dynamite, customers said it was too mushy, and they are use to it being a little firmer. Take' tried it and said it was ok. Mabye the tuna was chopped too fine?
-Recovery for 4 King Salmon pieces to make up for the fact we were out of several items
-Server Misring
R&M needs:
-We are missing the metal stem that goes in the soft serve machine. Spent some time looking for it, but no luck. Had to 86 soft serve. (It turned up during cleaning at the end of the night.)
-Orkin was out tonight, and told me they laid out 11 traps and we caught 1 last night. A large male. He said that's a good sign that we don't have a larger issue than what we're seeing.
-New spray nozzle and adapter for the sushi bar prep sink came in today. I battled with it until 315am, but eventually I won.
86'd items/ need more:
Thursday, February 16, 2017
Thursday AM 2.16.17
Written By: Elizabeth
LY Lunch Sales:$1922
Projected Sales : $2196
TY Lunch Sales: $2558
+/- : +33% LY and +$362 PS
Lunch Covers: 144
Avg PPA: $17.76
Previous Days Labor: 25%
Previous Days Comps: 5%
Controllable Comps: 2.05%
Weather: sunny, low 70s
Special events?:
"The day without Immigrants" movement
Who worked:
John, Renee, Alex, Johnny CL. Melisa Host, Brennan SA, Emily FR,
Flow of Business, Cuts and Ticket Times:
Busy from the start. Went on a wait around 12:15 and stayed busy through 1pm. Had a large influx of large groups: two 6 tops back to back, two five tops, and a few 3s and 4s. The couples rush is over and now it's back to normal. Despite the busy lunch, things went well. Brennan did spill some water on A7, but luckily it was just water and didn't get on everyone. I did give them a 10% discount for the mess though. Ticket times were all as expected. Sushi bar got hammered towards the end. It's so nice out, I think everyone wants something light and fresh, like sushi.
3 Staff members that stood out (why/how):
-John did a great job of handling the rush and handling his section. he's getting more comfortable and able to multitask on a more efficient level
-Emily was a few minutes late again today. She called, but it's a trend I've seen from her. Something to keep our eye on.
-Seemed like Hector was in a better mood today. He made 3 really beautiful Botan Ebi's, which I complemented him on.
Any VIP's in?
Liam and his mom, sister and friend,
Brandon from Tomlinsons
My friend Krystal from the old serving days
Kaila with Serendipity and a rep from Scarpetta (I love their sparkling rose!)
Comps& Void Detail:
FNF for Kaila, my friend Krystal, Brandon Click (Tomlinsons)
Emp Day off Liam
Recovery for spilled water
R&M needs:
Clarke Kent will be out tomorrow morning between 8/8:30am to fully clean out the Sushi bar Drain pipe.
Hill called back about the condensation pan- that is normal. We must manually empty the pan. I looked this morning and it looks like some had evaporated overnight.
86'd items/ need more:
LY Lunch Sales:$1922
Projected Sales : $2196
TY Lunch Sales: $2558
+/- : +33% LY and +$362 PS
Lunch Covers: 144
Avg PPA: $17.76
Previous Days Labor: 25%
Previous Days Comps: 5%
Controllable Comps: 2.05%
Weather: sunny, low 70s
Special events?:
"The day without Immigrants" movement
Who worked:
John, Renee, Alex, Johnny CL. Melisa Host, Brennan SA, Emily FR,
Flow of Business, Cuts and Ticket Times:
Busy from the start. Went on a wait around 12:15 and stayed busy through 1pm. Had a large influx of large groups: two 6 tops back to back, two five tops, and a few 3s and 4s. The couples rush is over and now it's back to normal. Despite the busy lunch, things went well. Brennan did spill some water on A7, but luckily it was just water and didn't get on everyone. I did give them a 10% discount for the mess though. Ticket times were all as expected. Sushi bar got hammered towards the end. It's so nice out, I think everyone wants something light and fresh, like sushi.
3 Staff members that stood out (why/how):
-John did a great job of handling the rush and handling his section. he's getting more comfortable and able to multitask on a more efficient level
-Emily was a few minutes late again today. She called, but it's a trend I've seen from her. Something to keep our eye on.
-Seemed like Hector was in a better mood today. He made 3 really beautiful Botan Ebi's, which I complemented him on.
Any VIP's in?
Liam and his mom, sister and friend,
Brandon from Tomlinsons
My friend Krystal from the old serving days
Kaila with Serendipity and a rep from Scarpetta (I love their sparkling rose!)
Comps& Void Detail:
FNF for Kaila, my friend Krystal, Brandon Click (Tomlinsons)
Emp Day off Liam
Recovery for spilled water
R&M needs:
Clarke Kent will be out tomorrow morning between 8/8:30am to fully clean out the Sushi bar Drain pipe.
Hill called back about the condensation pan- that is normal. We must manually empty the pan. I looked this morning and it looks like some had evaporated overnight.
86'd items/ need more:
Wednesday 2/15/17 PM
Written By: Dusten
LY Dinner Sales: 5164
Projected Sales : 6481
TY Dinner Sales: 5111
+/- : 1% down from LY and under PS by $370 (these were calculated manually. There appears to be some errors in the spreadsheets)
Dinner Covers: 192
Avg PPA: 26.62
Weather: cool and clear. 60's
Special events?: Day after Valentine's Day. MAlcom X and Trayvon Martin were both killed on this day in 1965 and 2012, respectively.
Who worked: Liam, Mandy Sayo, Lindsey training Uncle Pat to serve, Sophia CL, Emily FR, Leigh and Melisa hosting. Brennan SA.
Flow of Business, Cuts and Ticket Times: Tonight was fairly busy. We were on a wait less than an hour after opening and stayed full and on a wait until about 9pm. Some of that was a bit necessary, but more on that later. No ticket time issues that I am aware of. Rolls did get backed up, but no more than normal. I cut Liam at 8:20. We only had one party and I wanted to give Sayo more tables. Cut Mandy at 8:30 and Sayo at 9:15pm.
Specials: 2 aji sashimi and 8 carpaccios
3 Staff members that stood out (why/how): Patrick did a good job tonight. He had a woman at the sushi bar (before Sophia came in) who marked two O-toro sashimi orders. He at least double if not triple-checked with her about the order, as did Kazu when he got the ticket. Long story short, it didn't get made and she certainly didn't want $150 in tuna belly. It served as a great example on the multitude of ways to reword reading an order back as well as the importance of doing so, throwing in a dollar amount ("$150 in o-toro") to make absolutely certain that is what they want to order. Additionally I mentioned if there is a table that actually wants that much sashimi, to definitely sell them a bottle of our most expensive sake as well!
-Leigh and Melisa were more than a handful, separate and together. If I had to tell either of them anything, they invariable did the opposite thing, and then I'd have to tell them again. Early on I had to tell Leigh how to seat the sushi bar before the closer comes in, specifically letting servers know they need to take care of the customer. She then sat someone at the bar and didn't tell anyone, twice. I had to tell Melisa the same thing about seating tables after cuts are made. Simply to tell the appropriate server, who may be focused elsewhere that they have a table outside their normal section. I know it isn't the hosts sole responsibility, but really, she was doing nothing else.
We sat for a good 15 minutes middle of service with 4-5 tables open and a lobby full of people. I had to repeatedly remind them to page people- not even kidding at least 5 or 6 times I had to say, "hey, page this person. hey, go look for this party." Sayo had two 2-tops and two empty tables. I asked Melisa why she hadn't sat the tables, with a lobby full of people. The response was, "I'm just waiting for Sayo." Why?! Sit the tables!! I don't know. It was as if they were just out of training.
I'll give Leigh some slack as she was making lots of drinks. I didn't have her ringing them in, just handing the orders to the servers when the parties were sat. Her drinks came out fairly well and the system seemed to make sense to her. I loathed to leave Melisa at the stand alone, as she does not seem capable of running the board. Leigh was busy making drinks, while Melisa wasn't seating people, forgetting to put a couple names on the list and under-quoting several times. I made Leigh stop making drinks until they got all of the tables sat. Maybe Leigh has a switch where she may be spacey but can get into the moment and do things, but I really can't say that for Melisa.
Any VIP's in? Kumi and her family- a six top. Ish with his wife and baby for Ish's bday. Glen and Meiko, Victor. My friend Olivia that I didn't recognize until she was leaving. The newer Japanese regulars that like to sit at the sushi bar. They come in late. He sets up his phone with the flashlight on, I guess so they have a bit more lighting.
Comps& Void Detail: Ish can't have dairy so I gave him a 15% FNF for his bday. Employee day of for Kumi. Used Kome bucks to cover a zato-ichi to B6 that waited over his quote time and sat for 5 minutes before Sophia was aware of him. Voided O-toto sashimis. Voided a Yojinbo -86's Katsuo. Training meals for Lindsey and Uncle Pat. Superfly that wasn't made. bday ice cream for party room
R&M needs: Orkin came out tonight. They have a key and an alarm code so I assume we don't need to be here to close up after them, or open for them either.
Condensation tray under beverage cooler was full of water. Maybe there is a pump that isn't working that is supposed to drain it? I'll call Hill before I leave.
86'd items/ need more: Katsuo, Eringi
LY Dinner Sales: 5164
Projected Sales : 6481
TY Dinner Sales: 5111
+/- : 1% down from LY and under PS by $370 (these were calculated manually. There appears to be some errors in the spreadsheets)
Dinner Covers: 192
Avg PPA: 26.62
Weather: cool and clear. 60's
Special events?: Day after Valentine's Day. MAlcom X and Trayvon Martin were both killed on this day in 1965 and 2012, respectively.
Who worked: Liam, Mandy Sayo, Lindsey training Uncle Pat to serve, Sophia CL, Emily FR, Leigh and Melisa hosting. Brennan SA.
Flow of Business, Cuts and Ticket Times: Tonight was fairly busy. We were on a wait less than an hour after opening and stayed full and on a wait until about 9pm. Some of that was a bit necessary, but more on that later. No ticket time issues that I am aware of. Rolls did get backed up, but no more than normal. I cut Liam at 8:20. We only had one party and I wanted to give Sayo more tables. Cut Mandy at 8:30 and Sayo at 9:15pm.
Specials: 2 aji sashimi and 8 carpaccios
3 Staff members that stood out (why/how): Patrick did a good job tonight. He had a woman at the sushi bar (before Sophia came in) who marked two O-toro sashimi orders. He at least double if not triple-checked with her about the order, as did Kazu when he got the ticket. Long story short, it didn't get made and she certainly didn't want $150 in tuna belly. It served as a great example on the multitude of ways to reword reading an order back as well as the importance of doing so, throwing in a dollar amount ("$150 in o-toro") to make absolutely certain that is what they want to order. Additionally I mentioned if there is a table that actually wants that much sashimi, to definitely sell them a bottle of our most expensive sake as well!
-Leigh and Melisa were more than a handful, separate and together. If I had to tell either of them anything, they invariable did the opposite thing, and then I'd have to tell them again. Early on I had to tell Leigh how to seat the sushi bar before the closer comes in, specifically letting servers know they need to take care of the customer. She then sat someone at the bar and didn't tell anyone, twice. I had to tell Melisa the same thing about seating tables after cuts are made. Simply to tell the appropriate server, who may be focused elsewhere that they have a table outside their normal section. I know it isn't the hosts sole responsibility, but really, she was doing nothing else.
We sat for a good 15 minutes middle of service with 4-5 tables open and a lobby full of people. I had to repeatedly remind them to page people- not even kidding at least 5 or 6 times I had to say, "hey, page this person. hey, go look for this party." Sayo had two 2-tops and two empty tables. I asked Melisa why she hadn't sat the tables, with a lobby full of people. The response was, "I'm just waiting for Sayo." Why?! Sit the tables!! I don't know. It was as if they were just out of training.
I'll give Leigh some slack as she was making lots of drinks. I didn't have her ringing them in, just handing the orders to the servers when the parties were sat. Her drinks came out fairly well and the system seemed to make sense to her. I loathed to leave Melisa at the stand alone, as she does not seem capable of running the board. Leigh was busy making drinks, while Melisa wasn't seating people, forgetting to put a couple names on the list and under-quoting several times. I made Leigh stop making drinks until they got all of the tables sat. Maybe Leigh has a switch where she may be spacey but can get into the moment and do things, but I really can't say that for Melisa.
Any VIP's in? Kumi and her family- a six top. Ish with his wife and baby for Ish's bday. Glen and Meiko, Victor. My friend Olivia that I didn't recognize until she was leaving. The newer Japanese regulars that like to sit at the sushi bar. They come in late. He sets up his phone with the flashlight on, I guess so they have a bit more lighting.
Comps& Void Detail: Ish can't have dairy so I gave him a 15% FNF for his bday. Employee day of for Kumi. Used Kome bucks to cover a zato-ichi to B6 that waited over his quote time and sat for 5 minutes before Sophia was aware of him. Voided O-toto sashimis. Voided a Yojinbo -86's Katsuo. Training meals for Lindsey and Uncle Pat. Superfly that wasn't made. bday ice cream for party room
R&M needs: Orkin came out tonight. They have a key and an alarm code so I assume we don't need to be here to close up after them, or open for them either.
Condensation tray under beverage cooler was full of water. Maybe there is a pump that isn't working that is supposed to drain it? I'll call Hill before I leave.
86'd items/ need more: Katsuo, Eringi
Wednesday, February 15, 2017
Wednesday Recap 2/15/17
Written By: Leary
LY Lunch Sales: 1470
Projected Sales : 1870 (+546)
TY Lunch Sales: 2416
+/- : +946, +64%
Lunch Covers: 125
Avg PPA: $19.33
Previous Days Labor: 19.5%
Previous Days Comps: 6%
Controllable Comps: 12%
Weather: Cool and sunny
Special events?:
Who worked:
Grace, John, Alex, Johnny Cl, Hiroe FR, Tori H, Brennan SA
Flow of Business, Cuts and Ticket Times:
It was a pretty busy weekday lunch. Filled up by noon, and had a walk-in 9-top. We had a couple of tables wait here or there, but mostly just steady and full. Started thinning out around 130. The kitchen had a handful of little pops. The Sushi Bar got hit pretty hard today. Everyone did a good job keeping up with the volume of business, but tickets hit 20-25 for the last wave of the pop. Pretty smooth overall. No controllable comps.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
-Naoto
-Mr. Funk
Comps& Void Detail:
-Emp Day Off Naoto
R&M needs:
-Tried to get a hold of Roto-rooter again today with no luck. Called Clarke Kent and they will be out here to access the situation. They know we need a the drain pipe thoroughly cleaned out. They're coming out to determine how long it will take and how much it will cost. They said they'll be here after 10 am.
86'd items/ need more:
LY Lunch Sales: 1470
Projected Sales : 1870 (+546)
TY Lunch Sales: 2416
+/- : +946, +64%
Lunch Covers: 125
Avg PPA: $19.33
Previous Days Labor: 19.5%
Previous Days Comps: 6%
Controllable Comps: 12%
Weather: Cool and sunny
Special events?:
Who worked:
Grace, John, Alex, Johnny Cl, Hiroe FR, Tori H, Brennan SA
Flow of Business, Cuts and Ticket Times:
It was a pretty busy weekday lunch. Filled up by noon, and had a walk-in 9-top. We had a couple of tables wait here or there, but mostly just steady and full. Started thinning out around 130. The kitchen had a handful of little pops. The Sushi Bar got hit pretty hard today. Everyone did a good job keeping up with the volume of business, but tickets hit 20-25 for the last wave of the pop. Pretty smooth overall. No controllable comps.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
-Naoto
-Mr. Funk
Comps& Void Detail:
-Emp Day Off Naoto
R&M needs:
-Tried to get a hold of Roto-rooter again today with no luck. Called Clarke Kent and they will be out here to access the situation. They know we need a the drain pipe thoroughly cleaned out. They're coming out to determine how long it will take and how much it will cost. They said they'll be here after 10 am.
86'd items/ need more:
Tuesday, February 14, 2017
Tuesday PM 2/14/2017
Written By: Liam + Elizabeth
LY Dinner Sales:$3907 (LY Valentines Day $5744)
Projected Sales : $7860
TY Dinner Sales: $6,576
+/- : 68% LY and - 1284 PS
Dinner Covers: 213
Avg PPA: 30.87
Weather: a little chilly.
Special events?: Valentines day <3
Who worked: kelly, sayo, krystin, clair CL, Mandi, John CT, Chelsea Host, Leigh SA, Hiroe FR
Flow of Business, Cuts and Ticket Times: Every table filled up in about 10 minutes. When on a wait at 5:30 but the shift ran very smoothly. Staff was very helpful. It was a very smooth shift considering how early we went on a wait. We got off the wait around 9 o'clock. Kitchen and sushi bar were very consistent, no issues with ticket times. Cuts were made around 9:15 Krystin and Kelly. Liam (me) trained as a manager today and felt it was very smooth considering the busy holiday. I was able to float around and make sure all employees stayed ahead. I saw many tables order the bitches brew which we called Some like it hot roll. Matt and his GF came in and ate dinner. Kumi and her family also came in and enjoyed dinner. The sushi bar took a little long on a few tickets towards the end of the night. Pretty much all 2 tops in today. We had an 8 top reservation and sayo was their server which went smoothly.
Specials: Bitches brew roll, Chef's nigiri special
3 Staff members that stood out (why/how):
- Leigh was on top of tables getting up and was very attentive which helped keep the wait time low.
- Mandi was proactive about getting the dining room preset and ready for the rush.
- John ended up cocktailing instead of hosting and did a great job and was a big help.
Any VIP's in?
-Matt
-Kumi
-Dena
-Barfly's
-James sayo's BF
Comps& Void Detail:
-Clair rang in wrong food special. It wasn't made (void)
- Mandy ran her nigiri pieces which the table did not want anymore because it took too long and they were stuffed. We gifted it to Sayo's boyfriend.
- Employee day off for Kumi
- Employee day off for Matt
- A few bartenders from Barfly's came in and we gave them a small discount.
- Comped a kaki fry guest changed their mind. They ordered the shumai and when it came out they said they didn't order that and hiroe thought they meant kaki fry but really meant shumai.
-Friends and family discount for an ex employee Dena.
- We did a recovery for s8 the same table with the shumai mix up because they ordered nigiri pieces never got made and the sushi bar said they did not receive a ticket for it.
-Sayo's BF james came in and we gave him a friend and family.
R&M needs:
86'd items/ need more: toro nigiri, toro maki
LY Dinner Sales:$3907 (LY Valentines Day $5744)
Projected Sales : $7860
TY Dinner Sales: $6,576
+/- : 68% LY and - 1284 PS
Dinner Covers: 213
Avg PPA: 30.87
Weather: a little chilly.
Special events?: Valentines day <3
Who worked: kelly, sayo, krystin, clair CL, Mandi, John CT, Chelsea Host, Leigh SA, Hiroe FR
Flow of Business, Cuts and Ticket Times: Every table filled up in about 10 minutes. When on a wait at 5:30 but the shift ran very smoothly. Staff was very helpful. It was a very smooth shift considering how early we went on a wait. We got off the wait around 9 o'clock. Kitchen and sushi bar were very consistent, no issues with ticket times. Cuts were made around 9:15 Krystin and Kelly. Liam (me) trained as a manager today and felt it was very smooth considering the busy holiday. I was able to float around and make sure all employees stayed ahead. I saw many tables order the bitches brew which we called Some like it hot roll. Matt and his GF came in and ate dinner. Kumi and her family also came in and enjoyed dinner. The sushi bar took a little long on a few tickets towards the end of the night. Pretty much all 2 tops in today. We had an 8 top reservation and sayo was their server which went smoothly.
Specials: Bitches brew roll, Chef's nigiri special
3 Staff members that stood out (why/how):
- Leigh was on top of tables getting up and was very attentive which helped keep the wait time low.
- Mandi was proactive about getting the dining room preset and ready for the rush.
- John ended up cocktailing instead of hosting and did a great job and was a big help.
Any VIP's in?
-Matt
-Kumi
-Dena
-Barfly's
-James sayo's BF
Comps& Void Detail:
-Clair rang in wrong food special. It wasn't made (void)
- Mandy ran her nigiri pieces which the table did not want anymore because it took too long and they were stuffed. We gifted it to Sayo's boyfriend.
- Employee day off for Kumi
- Employee day off for Matt
- A few bartenders from Barfly's came in and we gave them a small discount.
- Comped a kaki fry guest changed their mind. They ordered the shumai and when it came out they said they didn't order that and hiroe thought they meant kaki fry but really meant shumai.
-Friends and family discount for an ex employee Dena.
- We did a recovery for s8 the same table with the shumai mix up because they ordered nigiri pieces never got made and the sushi bar said they did not receive a ticket for it.
-Sayo's BF james came in and we gave him a friend and family.
R&M needs:
86'd items/ need more: toro nigiri, toro maki
Tuesday AM Recap 2/14/17
Written By: Leary
LY Lunch Sales: 1782
Projected Sales : 2340 (+258)
TY Lunch Sales: 2598
+/- : +816, +46%
Lunch Covers: 127
Avg PPA: 20.46
Previous Days Labor: 23%
Previous Days Comps: 6.3%
Controllable Comps: 1%
Weather: Cold, cloudy, & rainy
Special events?:
Who worked:
Kelly, John, Krystin, John Cl, Melisa H, Leigh SA, Emily FR
Flow of Business, Cuts and Ticket Times:
Early pop today. We were full and on a wait by 1145. Stayed pretty slammed until a little after 1. I thought we were going to be on a wait until the end, by we oddly died off after 130. Only 2 tables came in after 145.
Sushi Bar got the brunt of the business today. Had some longer tickets around 25-30 minutes during the middle of the pop. Servers were good about communicating to their tables so longer tickets didn't cause any issues. Had 1 misring by Johnny, but the remake came out super fast. No other issues.
Specials:
3 Staff members that stood out (why/how):
-Leigh was a bit spacey today
-Krystin was helpful during down time as usual
Any VIP's in?
-Rob
-Steve
Comps& Void Detail:
-Server Misring by Johnny. He rang Kayaku Udon instead of Kitsune.
-Emp Day for Brennan & girlfriend
R&M needs:
-Paperwork is signed, and Orkin will be starting tomorrow morning. Please do not lock the office door overnight for the next 30 days.
-Andy wasn't able to come out early enough before service. He got here at 1145, but we were already on a wait by then. He said he would try and make it during the break. I called him at 3, and he was still in the middle of a job. We rescheduled for first thing tomorrow morning. I didn't want him to walk in at 445, and us get hit at 5.
-Paperwork is signed, and Orkin will be starting tomorrow morning.
-Victor from Roto-rooter was out yesterday, and said he would call me schedule a cleaning service, but never called me back. Contacted the main office, but they were unable to reach a supervisor. They said someone should be getting back to me today. We'll see...
86'd items/ need more:
LY Lunch Sales: 1782
Projected Sales : 2340 (+258)
TY Lunch Sales: 2598
+/- : +816, +46%
Lunch Covers: 127
Avg PPA: 20.46
Previous Days Labor: 23%
Previous Days Comps: 6.3%
Controllable Comps: 1%
Weather: Cold, cloudy, & rainy
Special events?:
Who worked:
Kelly, John, Krystin, John Cl, Melisa H, Leigh SA, Emily FR
Flow of Business, Cuts and Ticket Times:
Early pop today. We were full and on a wait by 1145. Stayed pretty slammed until a little after 1. I thought we were going to be on a wait until the end, by we oddly died off after 130. Only 2 tables came in after 145.
Sushi Bar got the brunt of the business today. Had some longer tickets around 25-30 minutes during the middle of the pop. Servers were good about communicating to their tables so longer tickets didn't cause any issues. Had 1 misring by Johnny, but the remake came out super fast. No other issues.
Specials:
3 Staff members that stood out (why/how):
-Leigh was a bit spacey today
-Krystin was helpful during down time as usual
Any VIP's in?
-Rob
-Steve
Comps& Void Detail:
-Server Misring by Johnny. He rang Kayaku Udon instead of Kitsune.
-Emp Day for Brennan & girlfriend
R&M needs:
-Paperwork is signed, and Orkin will be starting tomorrow morning. Please do not lock the office door overnight for the next 30 days.
-Andy wasn't able to come out early enough before service. He got here at 1145, but we were already on a wait by then. He said he would try and make it during the break. I called him at 3, and he was still in the middle of a job. We rescheduled for first thing tomorrow morning. I didn't want him to walk in at 445, and us get hit at 5.
-Paperwork is signed, and Orkin will be starting tomorrow morning.
-Victor from Roto-rooter was out yesterday, and said he would call me schedule a cleaning service, but never called me back. Contacted the main office, but they were unable to reach a supervisor. They said someone should be getting back to me today. We'll see...
86'd items/ need more:
Monday, February 13, 2017
Monday PM 2/13/17
Written By: Chelsea
LY Dinner Sales: $5584
Projected Sales : $5780
TY Dinner Sales: $5425
+/- : -3% under LY and -$355 under PS
Dinner Covers: 191
Avg PPA: $28.40
Weather: warm evening that turned in to a cool night.
Special events?: Valentine's Day Eve
Who worked: Liam, Mandy, Sayo, Clair, Krystin CL. Patrick SA and Hiroe training Leigh FR. Tori and John Host.
Flow of Business, Cuts and Ticket Times: Started out pretty slow, then picked up around 7. By 7:30 the wait was 30-45 mins, and stayed that way until just after 9 pm, the last party on the wait was a 6 top that was sat just around 9:15. Cut John at 9, went 3 on at 9:15, down to 2 on at 9:20, and let Krystin close it all out around 9:40. The hosts seemed to get caught up for some reason at one point around 8:30, and there were way too many tables open although we were on a wait. I came over to try and get them back on track, and several tables ended up getting sat pretty quickly in a row. Ticket times were still pretty good there, but Scott let me know that one of Andrew's karaages was almost 25 minutes. Luckily, they had a lot of food coming and it was staggered out well enough that it wasn't really noticeable.
Specials: Whole Aji, Nigiri Set
3 Staff members that stood out (why/how):
- I know Liam is younger and newer to Kome, but he can be a bit short with his coworkers. When we were low on wasabi/ginger setups, he kind of barked at me about it in a way that he was expecting me to do it vs seeing if anyone had time/asking me for help. Other servers mentioned that he does that sometimes when he is busy, telling instead of asking people to do things in a way that can put folks off. I meant to catch him on his way out to mention it to him, but I didn't see him leave. Just a thought while he's doing his manager training.
- Another good day for Leigh. I overheard her mention to Patrick on her way back to the kitchen that she saw a table that was low on water, good looking out.
- Sayo, Clair, and Mandy were in a great mood and very helpful to work with today.
Any VIP's in? Louie - GM from Vox, Kelly, Andrew and friends.
Comps& Void Detail: SIN for Louie (and Kome bucks from Leary), SIN for White Horse folks (and Kome bucks from them as well), Emp day off for Kelly and also for Andrew, couple of birthday desserts.
R&M needs: Spencer found a new mouse hole behind the sushi bar. It's pretty big (about golf ball sized), just above another that was sealed up, just below the outlets to the left of the toaster oven.
86'd items/ need more: negi-toro, low on natto
LY Dinner Sales: $5584
Projected Sales : $5780
TY Dinner Sales: $5425
+/- : -3% under LY and -$355 under PS
Dinner Covers: 191
Avg PPA: $28.40
Weather: warm evening that turned in to a cool night.
Special events?: Valentine's Day Eve
Who worked: Liam, Mandy, Sayo, Clair, Krystin CL. Patrick SA and Hiroe training Leigh FR. Tori and John Host.
Flow of Business, Cuts and Ticket Times: Started out pretty slow, then picked up around 7. By 7:30 the wait was 30-45 mins, and stayed that way until just after 9 pm, the last party on the wait was a 6 top that was sat just around 9:15. Cut John at 9, went 3 on at 9:15, down to 2 on at 9:20, and let Krystin close it all out around 9:40. The hosts seemed to get caught up for some reason at one point around 8:30, and there were way too many tables open although we were on a wait. I came over to try and get them back on track, and several tables ended up getting sat pretty quickly in a row. Ticket times were still pretty good there, but Scott let me know that one of Andrew's karaages was almost 25 minutes. Luckily, they had a lot of food coming and it was staggered out well enough that it wasn't really noticeable.
Specials: Whole Aji, Nigiri Set
3 Staff members that stood out (why/how):
- I know Liam is younger and newer to Kome, but he can be a bit short with his coworkers. When we were low on wasabi/ginger setups, he kind of barked at me about it in a way that he was expecting me to do it vs seeing if anyone had time/asking me for help. Other servers mentioned that he does that sometimes when he is busy, telling instead of asking people to do things in a way that can put folks off. I meant to catch him on his way out to mention it to him, but I didn't see him leave. Just a thought while he's doing his manager training.
- Another good day for Leigh. I overheard her mention to Patrick on her way back to the kitchen that she saw a table that was low on water, good looking out.
- Sayo, Clair, and Mandy were in a great mood and very helpful to work with today.
Any VIP's in? Louie - GM from Vox, Kelly, Andrew and friends.
Comps& Void Detail: SIN for Louie (and Kome bucks from Leary), SIN for White Horse folks (and Kome bucks from them as well), Emp day off for Kelly and also for Andrew, couple of birthday desserts.
R&M needs: Spencer found a new mouse hole behind the sushi bar. It's pretty big (about golf ball sized), just above another that was sealed up, just below the outlets to the left of the toaster oven.
86'd items/ need more: negi-toro, low on natto
Monday AM Recap 2/13/17
Written By: Leary
LY Lunch Sales: 2803
Projected Sales : 2143 (-277)
TY Lunch Sales: 1866
+/- : -937, -33%
Lunch Covers: 108
Avg PPA: 17.28
Previous Days Labor: 30%
Previous Days Comps: 6%
Controllable Comps: 0%
Weather: Warm & Cloudy
Special events?:Valentine's Eve
Who worked:
John, Pat, Kelly, Johnny Cl, Melisa H, Emily SA, Hiroe Tr Leigh
Flow of Business, Cuts and Ticket Times:
Mostly a calm lunch. We did get a later pop around 1pm, and filled up. Stayed full and steady until 145. Went 1 on at 145 and let Johnny take the last 3 tables that walked in. Ticket times were good. Had 1 issue with a table wanting Udon, but had a really thick accent and Kelly thought she wanted an Una Don. Got the remake out quickly. No other issues.
Specials:
3 Staff members that stood out (why/how):
- A little confusion with Patrick thinking he was done server training and picking up Alex's shift. It was a slower day and he did well, but I did have focus mostly on his section when we filled up. He's not ready yet. Let's make sure to be selective with what he can pick up after he's out of training next week.
- Emily did ok as the SA today, but still needs to learn how to prioritize her actions.
Any VIP's in?
-Ol' John
Comps& Void Detail:
-Owner Comp for Kayo
- 15% FNF for Steve (Old Sushi Chef)
-$17 payout reimbursement to Vince for office supplies
R&M needs:
-Called Andy to come out and replace lowboy power cord, and fix blown sockets. He's trying to reschedule with another client so he can be here in the morning, but will be here tomorrow afternoon at the latest.
Let's make sure to be more proactive about calling for repairs. The R&M sheet is updated and above the desk on the cork board. If it's too late at night, make sure to notify the next day's MOD. If you have any questions about what to do, please call me or Elizabeth.
The chord wasn't completely wrapped with electrical tape today, and shocked Hiroe. Luckily she's ok. It shorted out, and completely stopped working all together after lunch.
-Signed all the documents with Orkin to take care off pest issue. I will be meeting them tomorrow morning, and then they will be starting their 30 day daily treatment of the building.
86'd items/ need more:
LY Lunch Sales: 2803
Projected Sales : 2143 (-277)
TY Lunch Sales: 1866
+/- : -937, -33%
Lunch Covers: 108
Avg PPA: 17.28
Previous Days Labor: 30%
Previous Days Comps: 6%
Controllable Comps: 0%
Weather: Warm & Cloudy
Special events?:Valentine's Eve
Who worked:
John, Pat, Kelly, Johnny Cl, Melisa H, Emily SA, Hiroe Tr Leigh
Flow of Business, Cuts and Ticket Times:
Mostly a calm lunch. We did get a later pop around 1pm, and filled up. Stayed full and steady until 145. Went 1 on at 145 and let Johnny take the last 3 tables that walked in. Ticket times were good. Had 1 issue with a table wanting Udon, but had a really thick accent and Kelly thought she wanted an Una Don. Got the remake out quickly. No other issues.
Specials:
3 Staff members that stood out (why/how):
- A little confusion with Patrick thinking he was done server training and picking up Alex's shift. It was a slower day and he did well, but I did have focus mostly on his section when we filled up. He's not ready yet. Let's make sure to be selective with what he can pick up after he's out of training next week.
- Emily did ok as the SA today, but still needs to learn how to prioritize her actions.
Any VIP's in?
-Ol' John
Comps& Void Detail:
-Owner Comp for Kayo
- 15% FNF for Steve (Old Sushi Chef)
-$17 payout reimbursement to Vince for office supplies
R&M needs:
-Called Andy to come out and replace lowboy power cord, and fix blown sockets. He's trying to reschedule with another client so he can be here in the morning, but will be here tomorrow afternoon at the latest.
Let's make sure to be more proactive about calling for repairs. The R&M sheet is updated and above the desk on the cork board. If it's too late at night, make sure to notify the next day's MOD. If you have any questions about what to do, please call me or Elizabeth.
The chord wasn't completely wrapped with electrical tape today, and shocked Hiroe. Luckily she's ok. It shorted out, and completely stopped working all together after lunch.
-Signed all the documents with Orkin to take care off pest issue. I will be meeting them tomorrow morning, and then they will be starting their 30 day daily treatment of the building.
86'd items/ need more:
Sunday, February 12, 2017
Sunday 2/12/17 Recap
Written By: Dusten
LY Lunch Sales: 3474
Projected Sales : 3640
TY Lunch Sales: 2175
+/- : down from LY by 37% and under PS by $1465
Lunch Covers: 124
Avg PPA: 17.54
LY Dinner Sales: 5744
Projected Sales : 6302
TY Dinner Sales: 4037
+/- : 30% under LY and $2265 short of PS
Dinner Covers: 146
Avg PPA: 27.65
Previous Days Labor: 19.52%
Previous Days Comps: 3%
Controllable Comps: 4.71 %
Weather: Muggy, cloudy 70's.
Special events?: NAACP founded today in 1908. First black talk show host, Arsenio Hall's Birthday.
Who worked: Lunch: Krystin, Liam, Renee, Mandy CL, Brennan SA, Tori H, John FR
Dinner: Krystin, Liam, Cindy, Grace, Clair CL, Brennan SA, Hiroe FR, Tori Cktl, John and Leigh H
Flow of Business, Cuts and Ticket Times: Lunch was pretty slow. I usually wait later to make cuts, just in case we get that Sunday morning hungover ramen pop. That really didn't happen. Had a 5 and a 7 top walk in early on. We went 3 on at 1:30 and 2 on at 2:15. I let Mandy take the rest at 2:45.
Dinner started out busy. We sat 20 covers upon opening and things continued to build. We were on a wait at about 6:45 and off a half hour later. Had maybe 5 or 6 parties leave simultaneously, and those that were waiting just weren't enough to fill us up again. Had a snag with the printer ribbon in the kitchen for a minute, but Matt fixed it and no tickets were missed. I cut Leigh and Krystin at 7:45, Grace and John at 8:30. Cut Cindy at 9:25.
Specials: 3 aji sashimi, 9 hama-toro carpaccio
3 Staff members that stood out (why/how): I cut Leigh instead of Tori or John tonight. She's just not very pro-active at the host stand and I knew with John and Tori here, things would run smoothly.
-I originally had Grace as 4th cut tonight. Around 8:30 she changed color on us a little and said she felt dizzy. She had someone pick her up from work when she was done. Liam offered to stay on instead. She's been having ongoing issues with pressure build-up in her ears. Also, held a mini contest for the contest drinks tonight. Liam sold $60 of the Amabuki sake. No one else came close.
-Toshi cut his pinky finger pretty bad moving the refrigerator to clean around it. I helped him bandage it up. Can we get some superglue specifically for first aid or is that not allowed?
Any VIP's in? Lunch: Victor. Christine and Justin were our noon reservation. I think his name is Mark, the guy who sits at the sushi bar alone, used to come in for omakase from take frequently. He's been pretty sick for a while now. He looked relatively well today. Just trying to identify him. A couple other familiar faces at lunch. I recognized no one from dinner. Likely a continuation of the pre-Valentine's Day weekend crowd.
Comps & Void Detail: voided an Una Don misring. $40 kome bucks from customer, Kome bucks for Liam (>$5) and $12 Kome bucks for Cindy
R&M needs: Matt discovered that another lowboy chord has been chewed through and is likely what tripped the breaker the last night or two. He also thinks he knows where theyre coming in. Looked for sticky traps, but couldnt find them.
Elizabeth: I'm getting odd numbers on the Le Pive on the beverage spreadsheet. I did the math and we shouldn't be so off.
86'd items/ need more: Printer ribbon for the sushi bar and kitchen printers. If we have more already, I don't know where to find them. Trash can liners for restrooms.
LY Lunch Sales: 3474
Projected Sales : 3640
TY Lunch Sales: 2175
+/- : down from LY by 37% and under PS by $1465
Lunch Covers: 124
Avg PPA: 17.54
LY Dinner Sales: 5744
Projected Sales : 6302
TY Dinner Sales: 4037
+/- : 30% under LY and $2265 short of PS
Dinner Covers: 146
Avg PPA: 27.65
Previous Days Labor: 19.52%
Previous Days Comps: 3%
Controllable Comps: 4.71 %
Weather: Muggy, cloudy 70's.
Special events?: NAACP founded today in 1908. First black talk show host, Arsenio Hall's Birthday.
Who worked: Lunch: Krystin, Liam, Renee, Mandy CL, Brennan SA, Tori H, John FR
Dinner: Krystin, Liam, Cindy, Grace, Clair CL, Brennan SA, Hiroe FR, Tori Cktl, John and Leigh H
Flow of Business, Cuts and Ticket Times: Lunch was pretty slow. I usually wait later to make cuts, just in case we get that Sunday morning hungover ramen pop. That really didn't happen. Had a 5 and a 7 top walk in early on. We went 3 on at 1:30 and 2 on at 2:15. I let Mandy take the rest at 2:45.
Dinner started out busy. We sat 20 covers upon opening and things continued to build. We were on a wait at about 6:45 and off a half hour later. Had maybe 5 or 6 parties leave simultaneously, and those that were waiting just weren't enough to fill us up again. Had a snag with the printer ribbon in the kitchen for a minute, but Matt fixed it and no tickets were missed. I cut Leigh and Krystin at 7:45, Grace and John at 8:30. Cut Cindy at 9:25.
Specials: 3 aji sashimi, 9 hama-toro carpaccio
3 Staff members that stood out (why/how): I cut Leigh instead of Tori or John tonight. She's just not very pro-active at the host stand and I knew with John and Tori here, things would run smoothly.
-I originally had Grace as 4th cut tonight. Around 8:30 she changed color on us a little and said she felt dizzy. She had someone pick her up from work when she was done. Liam offered to stay on instead. She's been having ongoing issues with pressure build-up in her ears. Also, held a mini contest for the contest drinks tonight. Liam sold $60 of the Amabuki sake. No one else came close.
-Toshi cut his pinky finger pretty bad moving the refrigerator to clean around it. I helped him bandage it up. Can we get some superglue specifically for first aid or is that not allowed?
Any VIP's in? Lunch: Victor. Christine and Justin were our noon reservation. I think his name is Mark, the guy who sits at the sushi bar alone, used to come in for omakase from take frequently. He's been pretty sick for a while now. He looked relatively well today. Just trying to identify him. A couple other familiar faces at lunch. I recognized no one from dinner. Likely a continuation of the pre-Valentine's Day weekend crowd.
Comps & Void Detail: voided an Una Don misring. $40 kome bucks from customer, Kome bucks for Liam (>$5) and $12 Kome bucks for Cindy
R&M needs: Matt discovered that another lowboy chord has been chewed through and is likely what tripped the breaker the last night or two. He also thinks he knows where theyre coming in. Looked for sticky traps, but couldnt find them.
Elizabeth: I'm getting odd numbers on the Le Pive on the beverage spreadsheet. I did the math and we shouldn't be so off.
86'd items/ need more: Printer ribbon for the sushi bar and kitchen printers. If we have more already, I don't know where to find them. Trash can liners for restrooms.
Saturday PM 2/11/17
Written By: Chelsea
LY Dinner Sales: $8526
Projected Sales : $8800
TY Dinner Sales: $8545
+/- : 0% over LY and -$255 under PS
Dinner Covers: 275
Avg PPA: $31.07
Weather: Lovely cool evening.
Special events?: National Don’t Cry Over Spilled Milk Day, National Make a Friend Day!, Saturday before Valentine's Day.
Who worked: Lindsey, Krystin, Renee, Clair, Dusten CL and Kelly Cktl, John SA and Hiroe training Leigh FR, Alina and Tori Host.
Flow of Business, Cuts and Ticket Times: Had a line at the door upon opening, half full by 5:10. Kitchen and sushi bar both got hit pretty hard at the beginning but it smoothed out quickly. By 5:45 the wait was up to an hour, and grew to 1.5 hours by 8 and stayed there until about 9:30, when several tables all got up at once and the wait started dying down. The party room had a reso at 5, 7, and 9 that all arrived, and there were four different 6-tops in the dining room throughout the night. Went 3 on at 10, cut Kelly and Tori at 10:15, then went 2 on at 10:30 until close. Ticket times were overall good. A few rolls hit 40 minutes towards 10 pm with the last round of tables, but no customer complaints or issues for those.
Specials: Whole Aji, none sold though :(
3 Staff members that stood out (why/how):
- Renee was very helpful and on top of things today, which was great. She got two 4 tops at opening in addition to her party in the party room, and she got it all started and going with ease. She had a good question, asked if there was an identifier we can use for items ordered toward the end of the meal, so that tables aren't sitting waiting 20-25 minutes for just one extra roll or something. Maybe not Rush, but something similar to indicate it's a smaller item that could be holding up the whole table. It happened to a couple tables throughout the course of the night, so I thought she had a good point there.
- Vince came in to help the kitchen since Daniel was out, and it was great having him around. He has a lot of great insights, looking forward to learning from him. He had a good idea of alerting the kitchen when parties of 6 or more are sat, so they can be prepared for a big wave.
- Leigh was great as food runner!
Any VIP's in? Addie and Denton, my friend from college Taylor who is in town and brought another of our college friends.
Comps& Void Detail: Recovery two edamame for the last of the 6 tops in the dining room. They were quoted 1 1/2 - 1 3/4 hours, but didn't get seated until 2 hours because of a table that ended up staying for almost 3 hours. They were initially getting pretty fussy because they had somewhere to be afterward, but they were happy once they received the edamame and were able to start ordering. FNF Takoyaki for Taylor and friend. One birthday dessert for one of the party room parties (forgot to reprint the ticket but it was a tempura ice cream).
R&M needs: During service, one of the set of 4 outlets in the kitchen popped and sparked pretty loudly and the microwave went out. Matt moved all the electrical appliances to another set of outlets and taped over the one that sparked because he was uncomfortable using it afterward. It knocked out the light box in the large restroom, but that came back on after resetting the breaker. Matt still wants to hold off on using that electrical outlet panel until we can investigate the cause of the problem, as it was pretty dangerous.
86'd items/ need more: Endo, Hotate, Tori said we are running low on TP, but she said she'll double check the trailer when she opens tomorrow.
LY Dinner Sales: $8526
Projected Sales : $8800
TY Dinner Sales: $8545
+/- : 0% over LY and -$255 under PS
Dinner Covers: 275
Avg PPA: $31.07
Weather: Lovely cool evening.
Special events?: National Don’t Cry Over Spilled Milk Day, National Make a Friend Day!, Saturday before Valentine's Day.
Who worked: Lindsey, Krystin, Renee, Clair, Dusten CL and Kelly Cktl, John SA and Hiroe training Leigh FR, Alina and Tori Host.
Flow of Business, Cuts and Ticket Times: Had a line at the door upon opening, half full by 5:10. Kitchen and sushi bar both got hit pretty hard at the beginning but it smoothed out quickly. By 5:45 the wait was up to an hour, and grew to 1.5 hours by 8 and stayed there until about 9:30, when several tables all got up at once and the wait started dying down. The party room had a reso at 5, 7, and 9 that all arrived, and there were four different 6-tops in the dining room throughout the night. Went 3 on at 10, cut Kelly and Tori at 10:15, then went 2 on at 10:30 until close. Ticket times were overall good. A few rolls hit 40 minutes towards 10 pm with the last round of tables, but no customer complaints or issues for those.
Specials: Whole Aji, none sold though :(
3 Staff members that stood out (why/how):
- Renee was very helpful and on top of things today, which was great. She got two 4 tops at opening in addition to her party in the party room, and she got it all started and going with ease. She had a good question, asked if there was an identifier we can use for items ordered toward the end of the meal, so that tables aren't sitting waiting 20-25 minutes for just one extra roll or something. Maybe not Rush, but something similar to indicate it's a smaller item that could be holding up the whole table. It happened to a couple tables throughout the course of the night, so I thought she had a good point there.
- Vince came in to help the kitchen since Daniel was out, and it was great having him around. He has a lot of great insights, looking forward to learning from him. He had a good idea of alerting the kitchen when parties of 6 or more are sat, so they can be prepared for a big wave.
- Leigh was great as food runner!
Any VIP's in? Addie and Denton, my friend from college Taylor who is in town and brought another of our college friends.
Comps& Void Detail: Recovery two edamame for the last of the 6 tops in the dining room. They were quoted 1 1/2 - 1 3/4 hours, but didn't get seated until 2 hours because of a table that ended up staying for almost 3 hours. They were initially getting pretty fussy because they had somewhere to be afterward, but they were happy once they received the edamame and were able to start ordering. FNF Takoyaki for Taylor and friend. One birthday dessert for one of the party room parties (forgot to reprint the ticket but it was a tempura ice cream).
R&M needs: During service, one of the set of 4 outlets in the kitchen popped and sparked pretty loudly and the microwave went out. Matt moved all the electrical appliances to another set of outlets and taped over the one that sparked because he was uncomfortable using it afterward. It knocked out the light box in the large restroom, but that came back on after resetting the breaker. Matt still wants to hold off on using that electrical outlet panel until we can investigate the cause of the problem, as it was pretty dangerous.
86'd items/ need more: Endo, Hotate, Tori said we are running low on TP, but she said she'll double check the trailer when she opens tomorrow.
Saturday, February 11, 2017
Saturday AM 2.11.17
Written By: Elizabeth
LY Lunch Sales: $2857
Projected Sales : $3260
TY Lunch Sales: $3101
+/- : +9% LY and -$159 PS
Lunch Covers: 180
Avg PPA: $17.23
Previous Days Labor:17.64%
Previous Days Comps: 3.7%
Controllable Comps: 9.5%
($19 Recovery from the roaches, and $17 kitchen error for long tickets at the end of lunch)
Weather: Sunny and in the 80s.
Special events?: It's Summer
Who worked: Kelly, John, Mandy, Johnny CL. Brennan SA, Tori Host, Hiroe FR/TR Leigh
Flow of Business, Cuts and Ticket Times:
Steady day, stayed full throughout the shift. Went on a wait at 1:45, came off the wait a little after 2 and didn't make any cuts until 2:15. Went to just one on at 2:45. Had a 6 top walk in at 2:30 and another 2 tables after that Johnny took. It was a steady and consistent afternoon. No ticket issues.
3 Staff members that stood out (why/how):
-I observed John a few times repeating his orders back to his tables. he was very thorough with them. It was good to see.
-Leigh took very naturally to food running. I'll think she'll be great at food running- she's quick and efficient and would bus tables upon her return.
-Mandy was a super helper today, bussing tables in her downtime.
Any VIP's in?
Some familiar family faces but I don't have names to correspond with the faces.
Comps& Void Detail:
just the usual Emp Meals today!!
R&M needs:
Roto rooter was not out between 8am-noon today. I called at 12:45 (thinking that maybe they were running late) and they said they just dispatched a technician. The technician arrived at 1:45 but didn't have the tools he needed. He said the dispatcher said it was a floor drain and he didn't have the materials for that. After a few phone calls to Roto Rooter, they finally dispatched a technician out around 3pm and he cleared the drain. He also propped up one of the pipes so that the water would flow out and not clog the drain, so be mindful of that when cleaning. Also, on Monday there should be someone from RotoRooter out to give us an estimate for a permanent fix. He should be here between 9-11pm
86'd items/ need more:
LY Lunch Sales: $2857
Projected Sales : $3260
TY Lunch Sales: $3101
+/- : +9% LY and -$159 PS
Lunch Covers: 180
Avg PPA: $17.23
Previous Days Labor:17.64%
Previous Days Comps: 3.7%
Controllable Comps: 9.5%
($19 Recovery from the roaches, and $17 kitchen error for long tickets at the end of lunch)
Weather: Sunny and in the 80s.
Special events?: It's Summer
Who worked: Kelly, John, Mandy, Johnny CL. Brennan SA, Tori Host, Hiroe FR/TR Leigh
Flow of Business, Cuts and Ticket Times:
Steady day, stayed full throughout the shift. Went on a wait at 1:45, came off the wait a little after 2 and didn't make any cuts until 2:15. Went to just one on at 2:45. Had a 6 top walk in at 2:30 and another 2 tables after that Johnny took. It was a steady and consistent afternoon. No ticket issues.
3 Staff members that stood out (why/how):
-I observed John a few times repeating his orders back to his tables. he was very thorough with them. It was good to see.
-Leigh took very naturally to food running. I'll think she'll be great at food running- she's quick and efficient and would bus tables upon her return.
-Mandy was a super helper today, bussing tables in her downtime.
Any VIP's in?
Some familiar family faces but I don't have names to correspond with the faces.
Comps& Void Detail:
just the usual Emp Meals today!!
R&M needs:
Roto rooter was not out between 8am-noon today. I called at 12:45 (thinking that maybe they were running late) and they said they just dispatched a technician. The technician arrived at 1:45 but didn't have the tools he needed. He said the dispatcher said it was a floor drain and he didn't have the materials for that. After a few phone calls to Roto Rooter, they finally dispatched a technician out around 3pm and he cleared the drain. He also propped up one of the pipes so that the water would flow out and not clog the drain, so be mindful of that when cleaning. Also, on Monday there should be someone from RotoRooter out to give us an estimate for a permanent fix. He should be here between 9-11pm
86'd items/ need more:
Friday PM Recap 2/10/17
Written By: Leary
LY Dinner Sales: 6738
Projected Sales : 7308 (+1323)
TY Dinner Sales: 8631
+/- : +1893, +28%
Dinner Covers: 286
Avg PPA: 30.18
$11,275 for the day!
Weather: Warm
Special events?:
Who worked:
Renee, Lindsey, Johnny, Krystin, Dusten Cl, Alina & Tori H, John SA, Emily FR, Kelly cktl
Flow of Business, Cuts and Ticket Times:
Very busy Friday night. Had a line waiting when we opened tonight. Filled up quicker than usual, and hit a wait by 545. Grew quickly to 1 hour -1:15. Didn't come off the wait until 1035. Cut Kelly and Alina at 10 pm. 2 on at 1035. Ticket times at the Sushi Bar were solid all night. Had some longer tickets from the kitchen during the heavier pops, but they were one short back there. Had a few issues tonight, but overall an ok night.
Had 2 girls at S7-S8 catch a roach, and discreetly give it to Dusten. They were super cool / understanding and seemed totally un-phased by it. I bought there wine for being so cool. I messaged our tech at Bug Masters about the sighting, and asked for another treatment and baiting ASAP. I also asked Dusten to use a heavy amount of bleach when cleaning the sushi bar tonight.
-Had a Salmon Kama come out pretty charred tonight. It was during the heavy push at the end. I had Scott remake it.
-I saw Peter handing pieces over the sushi bar and not naming items to the customers. I don't think he's the only one. I see Take', Toshi, & Andrew call things out, but that's about it. We need to try and get everyone in the habit of doing this.
-Can we possibly stop putting tickets on top of certain rolls. I feel like I'm often peeling tickets off of Spooky rolls, and Salmon Boxes. Sometimes the salmon on a Spooky will just lift off the roll completely and hangs from the ticket. Just seems a little gross.
Specials:
Aji Sashimi- 2
Nigiri Set- 15
Futomaki - 9
3 Staff members that stood out (why/how):
-Daniel apparently pulled something in his back this morning while working. He said he let Matt know, but I'm not sure if he let him know how bad it was. I guess the pain grew throughout the day until we eventual sent him home around 8:30 tonight. He told me he was going to the hospital because he was worried that something was really wrong. I doubt that he was too vocal with anyone before needing to leave, but he probably should have been sent home first thing this morning when it happened. Because it happened at work we become liable. I told him to take tomorrow off. Vince will be here to help out. He also works Sunday morning. I told him to reach out to us tomorrow and let us know if he feels like he will be able to work on Sunday. His hospital is in Elizabeth's folder.
-Elizabeth, this incident brings up some procedural questions about accidents in the work place. I think we need to have an accident/incident form for employees and customers. Also, have a basic procedure outlined for when someone hurts themselves. If it's not already on the list of subjects for the HR meeting coming up, we should probably add it.
-Emily was having a bit of a rough shift tonight. She ran a couple items to the wrong tables. The remakes came out quickly, but it put an extra burden on the kitchen. She also still having an issue sitting on items too long for the sake of consolidating.
-Hector was struggling a few times tonight to keep up at the fry station. Scott was helping him out a lot, but he forgot to drop items a couple of times and seemed to get a little disorganized here or there. The kitchen had one last pop at the end of the night, and he started to get pretty frustrated. His was slamming things around at one point. I guess Steve isn't the only one who gets grumpy at the fry station. I wanted to talk to him at the end of the night to see what was going on, but he blew out of here quickly.
-Liam does great with floor support. Did a good job assisting everyone on a busy shift. He also has an eye for detail when it comes to plating and cleanliness. He is slow at the checkouts, and it's going to take a little bit for him to feel comfortable with them. I suggested he starts doing checkouts and closing procedures after his server shifts. I probably just schedule those for awhile until he's got it.
Any VIP's in?
-Ben, David, and Ransom
-Alina's family came in at the end of the night, and had dinner with her. They were super sweet.
Comps& Void Detail:
-Owner comp for some items on B7. They were regulars of the sushi-a-go-go trailer. Lee & Scott
-Owner Comp for a Salmon Kama for S1
-Emp Day Off for Alina's table
-DNL for Toro Taku that the customer said tasted unfresh
-Recovery for 2 glasses of wine because of roach sighting
-Lots of Bday Desserts
R&M needs:
-Called Roto-Rooter to schedule service to the sushi bar sink. They will be here sometime between 8am-12pm.
-After another roach sighting tonight, I think we should go forward with the fumigation. Let's figure out which 2 days we should pick to close.
86'd items/ need more:
LY Dinner Sales: 6738
Projected Sales : 7308 (+1323)
TY Dinner Sales: 8631
+/- : +1893, +28%
Dinner Covers: 286
Avg PPA: 30.18
$11,275 for the day!
Weather: Warm
Special events?:
Who worked:
Renee, Lindsey, Johnny, Krystin, Dusten Cl, Alina & Tori H, John SA, Emily FR, Kelly cktl
Flow of Business, Cuts and Ticket Times:
Very busy Friday night. Had a line waiting when we opened tonight. Filled up quicker than usual, and hit a wait by 545. Grew quickly to 1 hour -1:15. Didn't come off the wait until 1035. Cut Kelly and Alina at 10 pm. 2 on at 1035. Ticket times at the Sushi Bar were solid all night. Had some longer tickets from the kitchen during the heavier pops, but they were one short back there. Had a few issues tonight, but overall an ok night.
Had 2 girls at S7-S8 catch a roach, and discreetly give it to Dusten. They were super cool / understanding and seemed totally un-phased by it. I bought there wine for being so cool. I messaged our tech at Bug Masters about the sighting, and asked for another treatment and baiting ASAP. I also asked Dusten to use a heavy amount of bleach when cleaning the sushi bar tonight.
-Had a Salmon Kama come out pretty charred tonight. It was during the heavy push at the end. I had Scott remake it.
-I saw Peter handing pieces over the sushi bar and not naming items to the customers. I don't think he's the only one. I see Take', Toshi, & Andrew call things out, but that's about it. We need to try and get everyone in the habit of doing this.
-Can we possibly stop putting tickets on top of certain rolls. I feel like I'm often peeling tickets off of Spooky rolls, and Salmon Boxes. Sometimes the salmon on a Spooky will just lift off the roll completely and hangs from the ticket. Just seems a little gross.
Specials:
Aji Sashimi- 2
Nigiri Set- 15
Futomaki - 9
3 Staff members that stood out (why/how):
-Daniel apparently pulled something in his back this morning while working. He said he let Matt know, but I'm not sure if he let him know how bad it was. I guess the pain grew throughout the day until we eventual sent him home around 8:30 tonight. He told me he was going to the hospital because he was worried that something was really wrong. I doubt that he was too vocal with anyone before needing to leave, but he probably should have been sent home first thing this morning when it happened. Because it happened at work we become liable. I told him to take tomorrow off. Vince will be here to help out. He also works Sunday morning. I told him to reach out to us tomorrow and let us know if he feels like he will be able to work on Sunday. His hospital is in Elizabeth's folder.
-Elizabeth, this incident brings up some procedural questions about accidents in the work place. I think we need to have an accident/incident form for employees and customers. Also, have a basic procedure outlined for when someone hurts themselves. If it's not already on the list of subjects for the HR meeting coming up, we should probably add it.
-Emily was having a bit of a rough shift tonight. She ran a couple items to the wrong tables. The remakes came out quickly, but it put an extra burden on the kitchen. She also still having an issue sitting on items too long for the sake of consolidating.
-Hector was struggling a few times tonight to keep up at the fry station. Scott was helping him out a lot, but he forgot to drop items a couple of times and seemed to get a little disorganized here or there. The kitchen had one last pop at the end of the night, and he started to get pretty frustrated. His was slamming things around at one point. I guess Steve isn't the only one who gets grumpy at the fry station. I wanted to talk to him at the end of the night to see what was going on, but he blew out of here quickly.
-Liam does great with floor support. Did a good job assisting everyone on a busy shift. He also has an eye for detail when it comes to plating and cleanliness. He is slow at the checkouts, and it's going to take a little bit for him to feel comfortable with them. I suggested he starts doing checkouts and closing procedures after his server shifts. I probably just schedule those for awhile until he's got it.
Any VIP's in?
-Ben, David, and Ransom
-Alina's family came in at the end of the night, and had dinner with her. They were super sweet.
Comps& Void Detail:
-Owner comp for some items on B7. They were regulars of the sushi-a-go-go trailer. Lee & Scott
-Owner Comp for a Salmon Kama for S1
-Emp Day Off for Alina's table
-DNL for Toro Taku that the customer said tasted unfresh
-Recovery for 2 glasses of wine because of roach sighting
-Lots of Bday Desserts
R&M needs:
-Called Roto-Rooter to schedule service to the sushi bar sink. They will be here sometime between 8am-12pm.
-After another roach sighting tonight, I think we should go forward with the fumigation. Let's figure out which 2 days we should pick to close.
86'd items/ need more:
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