Written By: Leary
LY Dinner Sales: 5075
Projected Sales : 5656 (+1169)
TY Dinner Sales: 6825
+/- : +1750, 33%
Dinner Covers: 220
Avg PPA: 31.02
Weather: Pretty day, a little chilly in the evening
Special events?: Heading into President Day Weekend (I think a lot of folks are off tomorrow)
Who worked:
Lindsey, Cindy, Krystin, Kelly, Dusten Cl, John SA, Emily FR, Alina & Tori H, Patrick Cktl
Flow of Business, Cuts and Ticket Times:
It was a pretty busy Thursday night. Several tables were waiting when we opened, and we were full and on a 20 minute wait by 6. The wait grew to 45-50 min by 630 and held there for most of the night. Came off the wait at 930, but stayed pretty busy until close. Cut Alina at 9, Pat at 920, Lindsey & Cindy at 930.
Kitchen had some little pops here or there that they handled well, but it was pretty calm back there most of the night.
Sushi Bar got hit pretty hard tonight. Not having a Yon Ban tonight really hurt ticket times. It would have been a challenging shift even with 5 back there. Take and Lee did a good job keeping things moving, but Mr Tran and New were having trouble keeping up. Several 30-40 minute rolls. Lots of 25-30 minute Nigiri. Had 1 nigiri order hit 45 minutes. Not sure why there wasn't a Yon Ban scheduled tonight, but Thursday probably isn't the night to go 4 on.
Specials:
Aji- 3
Nigiri Set- 6
3 Staff members that stood out (why/how):
Where to begin? There was something in the air tonight. It felt like a lot our crew was off their game.
-Mr Tran struggled at Zero Ban. He just doesn't look at times on tickets. He'd be cutting an Endo that was 10 mins in, and hadn't even started nigiri tickets that were at 25-30 min. Also a lot of his pieces were looking a little sloppy during the rush. I really don't know about him working that station.
-New's rolls look good, and she calls out items that she's passing over to customers, but she had 1 speed no matter how busy it was.
-Patrick was great with customers and did a good job selling the special sake, but needs to work on stocking throughout his shift. Hopefully the multi-tasking will improve with time.
-At one of our busier points of the evening I looked over, and Alina & Tori were hanging out talking up a storm. I put them to work on a couple of things, and they got the hint.
-Had to remind Cindy that pre-bussing is not optional, and remind her that running her food is more important than doing her sidework.
-Had to remind Steve that he can't drink on the clock even if he's just waiting to be checked out.
-Kelly was chipper, and very productive for most of the shift, but then gave me some attitude about taking a table at the end of the night. I told her that she was section 4 and came in at 5pm so suck it up.
-Lindsey was surprisingly in a good mood despite her back pain. I could tell she was hurting at the end of her shift, but she powered through it.
Any VIP's in?
Carlos & Rachel
Comps& Void Detail:
-DNL sesame pudding for a customer that was a vegetarian and did not realize it contained gelatin
-DNL Crunchy Dynamite, customers said it was too mushy, and they are use to it being a little firmer. Take' tried it and said it was ok. Mabye the tuna was chopped too fine?
-Recovery for 4 King Salmon pieces to make up for the fact we were out of several items
-Server Misring
R&M needs:
-We are missing the metal stem that goes in the soft serve machine. Spent some time looking for it, but no luck. Had to 86 soft serve. (It turned up during cleaning at the end of the night.)
-Orkin was out tonight, and told me they laid out 11 traps and we caught 1 last night. A large male. He said that's a good sign that we don't have a larger issue than what we're seeing.
-New spray nozzle and adapter for the sushi bar prep sink came in today. I battled with it until 315am, but eventually I won.
86'd items/ need more:
When it comes to scheduling on the sushi bar, we really need to look at who we are scheduling and schedule to the strengths of their abilities. New and Mr.Tran are both on the slower side and should not be scheduled without having a stronger support with them.
ReplyDeleteAlso, we just got a negative yelp review about the vegetarian who ordered pudding thinking it was vegetarian and it was not (due to gelatin). So let's make sure the staff is aware of what is vegetarian and what is not. Perhaps I can note it on the menu itself to eliminate confusion.
ReplyDeleteSince we talk about cut sushi chef when we are not busy, I told Toshi-san that I don't need yon-ban on Thursday night. In last two month I've working on Thursday night, and seen often San-ban and yon-ban had nothing to do despite of busy at ichiban and zeroban making nigiris. Last night was the busiest Thursday night in last two month which is more sales than valentines dinner. And we didn't have Andy at zeroban who is more experienced zeroban chef than Mr. Tran, and due to his mom is in hospital, he can't work. I will talk to Toshi-san not schedule Mr. Tran at zeroban too often, but it's true we can afford to hire full-time experience chef. We need keep training someone better.
ReplyDeleteI told New last night that not rush but don't make mistake. Because I thought one mistake make everything more delay such a busy night. It was so quick tickets touch the ground and stick with rat-trap in the busiest time. Leary helped to coordinate tickets again. (Thank you). Last night was her busiest night since she worked at kome, and she got stronger.
Someone said on the blog, sushi bar used to handled by only three sushi chef. We had 4 last night. Every sushi chef still has room to be stronger.
Take, I understand what you are saying and I hear you. January was a very slow month, but with this week being Valentines day, and also going into a 3 day weekend, we need to anticipate business like this, and make scheduling adjustments. So if we need to schedule 5 on the sushi bar, and then cut one or two when it remains slow, then we will do that. But we need to be able to adjust for business and anticipate things like 3 day weekends and holidays.
ReplyDelete