Friday AM 2.17.17

Written By: Elizabeth

LY Lunch Sales: $2534
Projected Sales : $3133
TY Lunch Sales: $2156
+/- : -15% LY and -$977 PS
Lunch Covers: 126
Avg PPA: $17.11

Previous Days Labor: 19%

Previous Days Comps: 3%
Controllable Comps: 24.99% (lots of FNF yesterday)

Weather: Sunny and beautiful. low 70s.

Special events?: Start of Pres Day Weekend.

Who worked: Liam, John, Sayo TR Patrick. Tori Host, Brennan SA, Emily FR

Flow of Business, Cuts and Ticket Times:
Seemed busier than it was. We were pretty full all service, but the sushi bar didn't fill up until we went on a wait around 12:30. No large parties, Party room never got sat. Things were steady and everyone maintained their sections. Sayo helped where needed in between training Patrick. Lots of "Does anyone need anything" happening, which was great to see, even from Patrick. The shift was smooth until the last 30 minutes when people started to get a little too relaxed at the end of service. We came off the wait a little after 1:30, and I've notice this happen a few other times, that right towards the end of service we make the most mistakes. Emily misran a Yakiniku (more on the below)

Dropping checks at lunch has been a hot topic as of lately. I just want to remind our staff to really read their tables. If the guests seem in a rush, drop the check immediately, but if they are having a leisurely lunch, be aware of where they are with their meal. I overheard Sayo talking to Patrick about dropping a check off while they finished their meal, noting to them to take their time, no rush. But for some people (crazy sushi bar lady on Wed for example) this is a sign to the table that you want them out. So I think we just need to make sure we are communicating that to the table and not making anyone feel rushed.

3 Staff members that stood out (why/how):
-Emily ran a Yakiniku for S10 to the party room thinking it was an employee meal. And almost directly after that ran a Tonkotsu Ramen to B6 and proceeded to spill it half on the table, half on the guest. I had it remade and ran it out to her. Took 50% off and gave her Kome Bucks. Consequently they were the last table that walked in at 2:02 and I was very stern on ordering promptly.
-John seemed, once again, to really keep up with his section today. Saw him pre-bussing and handling his steady, full section. Glad to see some progress
-Brennan was also on top of this shift, did a great job seeing where he needed to be before he needed to be there.
-Sayo hung back and let Patrick take her section. She kept an eye on him from the sushi bar, and then monitored him closely in the service station, asking him probing questions and seeing where he was, organizationally. She did a great job of letting him have space while still being an active part of his training.


Any VIP's in?
Rob
GAACC Lady (can't remember her name)
Justine's Bartender (can't remember HIS name)
And sadly, at 2:40pm I saw Old John Hobble up, remember that it's Friday and hobble away. Poor sweet old john.

Comps& Void Detail:
50% Recovery for spilled Ramen
Bought Rob a glass of sake for his 2 year mark of being diagnosed with Cancer (and beating it!)

R&M needs:

86'd items/ need more:
Texas Blues Kombucha