Wednesday 2/15/17 PM

Written By: Dusten


LY Dinner Sales: 5164
Projected Sales : 6481
TY Dinner Sales: 5111
+/- : 1% down from LY and under PS by $370 (these were calculated manually. There appears to be some errors in the spreadsheets)
Dinner Covers: 192
Avg PPA: 26.62


Weather: cool and clear. 60's

Special events?: Day after Valentine's Day. MAlcom X and Trayvon Martin were both killed on this day in 1965 and 2012, respectively.

Who worked: Liam, Mandy Sayo, Lindsey training Uncle Pat to serve, Sophia CL, Emily FR, Leigh and Melisa hosting. Brennan SA.

Flow of Business, Cuts and Ticket Times: Tonight was fairly busy. We were on a wait less than an hour after opening and stayed full and on a wait until about 9pm. Some of that was a bit necessary, but more on that later. No ticket time issues that I am aware of. Rolls did get backed up, but no more than normal. I cut Liam at 8:20. We only had one party and I wanted to give Sayo more tables. Cut Mandy at 8:30 and Sayo at 9:15pm.

Specials: 2 aji sashimi and 8 carpaccios

3 Staff members that stood out (why/how): Patrick did a good job tonight. He had a woman at the sushi bar (before Sophia came in) who marked two O-toro sashimi orders. He at least double if not triple-checked with her about the order, as did Kazu when he got the ticket. Long story short, it didn't get made and she certainly didn't want $150 in tuna belly. It served as a great example on the multitude of ways to reword reading an order back as well as the importance of doing so, throwing in a dollar amount ("$150 in o-toro") to make absolutely certain that is what they want to order. Additionally I mentioned if there is a table that actually wants that much sashimi, to definitely sell them a bottle of our most expensive sake as well!
-Leigh and Melisa were more than a handful, separate and together. If I had to tell either of them anything, they invariable did the opposite thing, and then I'd have to tell them again. Early on I had to tell Leigh how to seat the sushi bar before the closer comes in, specifically letting servers know they need to take care of the customer. She then sat someone at the bar and didn't tell anyone, twice. I had to tell Melisa the same thing about seating tables after cuts are made. Simply to tell the appropriate server, who may be focused elsewhere that they have a table outside their normal section. I know it isn't the hosts sole responsibility, but really, she was doing nothing else.
     We sat for a good 15 minutes middle of service with 4-5 tables open and a lobby full of people. I had to repeatedly remind them to page people- not even kidding at least 5 or 6 times I had to say, "hey, page this person. hey, go look for this party." Sayo had two 2-tops and two empty tables. I asked Melisa why she hadn't sat the tables, with a lobby full of people. The response was, "I'm just waiting for Sayo." Why?! Sit the tables!! I don't know. It was as if they were just out of training.
     I'll give Leigh some slack as she was making lots of drinks. I didn't have her ringing them in, just handing the orders to the servers when the parties were sat. Her drinks came out fairly well and the system seemed to make sense to her. I loathed to leave Melisa at the stand alone, as she does not seem capable of running the board. Leigh was busy making drinks, while Melisa wasn't seating people, forgetting to put a couple names on the list and under-quoting several times.  I made Leigh stop making drinks until they got all of the tables sat. Maybe Leigh has a switch where she may be spacey but can get into the moment and do things, but I really can't say that for Melisa.

Any VIP's in? Kumi and her family- a six top. Ish with his wife and baby for Ish's bday. Glen and Meiko, Victor. My friend Olivia that I didn't recognize until she was leaving. The newer Japanese regulars that like to sit at the sushi bar. They come in late. He sets up his phone with the flashlight on, I guess so they have a bit more lighting.

Comps& Void Detail: Ish can't have dairy so I gave him a 15% FNF for his bday. Employee day of for Kumi. Used Kome bucks to cover a zato-ichi to B6 that waited over his quote time and sat for 5 minutes before Sophia was aware of him. Voided O-toto sashimis. Voided a Yojinbo -86's Katsuo. Training meals for Lindsey and Uncle Pat. Superfly that wasn't made. bday ice cream for party room

R&M needs: Orkin came out tonight. They have a key and an alarm code so I assume we don't need to be here to close up after them, or open for them either.

Condensation tray under beverage cooler was full of water. Maybe there is a pump that isn't working that is supposed to drain it? I'll call Hill before I leave.

86'd items/ need more: Katsuo, Eringi