Written By: Devin Steuerwald
LY Dinner Sales: $7361.00
TY Dinner Sales: $8428.00
+/- : $1067.00, +14%
Dinner Covers: 287
Avg PPA: $29.37
Weather: Sunny Currently, The high will be 87, clear tonight with a low of 64
Special events?: Austin Pride Parade, beer and sausage event at fiesta gardens
Who worked: Clair, Derek, Cindy, Lindsey, Dusten, Alyssa CT, Kelly H1, Veronica H1 train, Jenny H2, John H FR, Beorn SA
-Veronica did a good job on H1 train, she was a little shy at first but a little while into the shift she was great customers and running the board. Kelly said she was very good with customers, saying all the right info but not getting stuck in conversations.
Flow of Business, Cuts and Ticket Times:
Fast to fill up we went on a wait by 5:38 but wait stayed around the 15-20 minute mark till 6:30 then we went up to a 45 min for a 2 top and 60 min for a 4+ top and up to an hour by 7:40. started to slow down a little by 9pm when we went back down to a 30 min wait. Stayed on a wait till 10:30 cut H1 and CT and went to 2 on by 10:45. Sushi bar got hit hard on rolls around 8:20 with all roll ticket times taking around 25-30 mins. they quickly got zeroban and ichiban to help out and they got caught up. all other ticket times were fine.
-server contest- who could sell the most specials for GC, Dusten won with 10!
- a guest at A3 called me over after they paid and told me that they come in all the time but tonight their rolls where not very tight and fell apart when they picked them up. they said that everything else was fine. I apologized and let them know i would follow up with the Sushi bar, they left happy.
- the tables against the back wall told Cindy that they felt the whole wall move, I went to check it out and i saw a red car driving off with the passenger side scratched up, with some very minor scratches on the side of the building. the car had a "new driver" sticker in the back window. i didn't get the license plate. Should be able to see on "back parking" camera some where around 6 pm.
- Ran out of made wasabi tonight, followed up with Derek about making sure we had enough back up to last the whole shift. He told me the back up was near half full after he made set ups, but we still ran out. Lindsey stepped up and made a batch of back up wasabi on the fly.
- Dusten had the host stand edit servers name to not include their last name because that info gets emailed to customers when they fill out survey.
Specials:
*fried Marbled potatoes- 6
*Yasai Salad- 12
* Aji Fry- 8
*Whole Aji Sashimi- 4
3 Staff members that stood out (why/how):
Any VIP's in?
*director of Rude Mechs (Pat's wife's theater troop)
Comps& Void Detail:
*F&F- rude mechs- $9.33
*bday- $5.50
*emp day off- Kristina (daruma)- $32.70
*kome bucks- 14.35 derek
*training meals- Kelly D/Veronica $29.50
R&M needs:
86'd items/ need more:
Saturday, September 30, 2017
Saturday AM Recap 9/30/17
Written By: Leary
LY Lunch Sales: 2525
TY Lunch Sales: 2529
+/- : +4%, +0%
Lunch Covers: 120
Avg PPA: 21.08
Previous Days Labor: 17%
Previous Days Comps: 4%
Controllable Comps: 5%
Weather: Beautiful Sunny Day
Special events?:
Who worked:
John, Zayn, Mandy, Johnny Cl, Hiroe FR, Annie H, Cal SA
Flow of Business, Cuts and Ticket Times:
Really really slow today. I was hoping we were going to get a late pop, but it never happened. We pretty much just stayed 1/2-2/3 full throughout the shift. Went 3 on at 2, and 2 on at 230. Ticket times were great. No guest issues.
Specials:
3 Staff members that stood out (why/how):
-Staff was pretty unchallenged today. No real standouts.
-Jaime was an hour late today. He called me at 10 (he was scheduled at 930) to tell me he could not come in because he said he couldn't find a ride. I asked if there was a bus that he could take, and said probably. I told him if he wants to work here he needs to come to work. He said he was hoping that because he picked up last night he could be off today. I thanked him for picking up, but said that's not how things work. I repeated that if he wanted the job he needs to show up today. He came in about 30 minutes later.
Any VIP's in?
-John
-Sayo & James
Comps& Void Detail:
-Kome Bucks for Sayo & James
-Kome Bucks from Kelly
R&M needs:
-The front door was sagging on the hinges and not closing properly this morning. Luckily Rodrigo showed up to get a check at fixed it for us right after open.
86'd items/ need more:
LY Lunch Sales: 2525
TY Lunch Sales: 2529
+/- : +4%, +0%
Lunch Covers: 120
Avg PPA: 21.08
Previous Days Labor: 17%
Previous Days Comps: 4%
Controllable Comps: 5%
Weather: Beautiful Sunny Day
Special events?:
Who worked:
John, Zayn, Mandy, Johnny Cl, Hiroe FR, Annie H, Cal SA
Flow of Business, Cuts and Ticket Times:
Really really slow today. I was hoping we were going to get a late pop, but it never happened. We pretty much just stayed 1/2-2/3 full throughout the shift. Went 3 on at 2, and 2 on at 230. Ticket times were great. No guest issues.
Specials:
3 Staff members that stood out (why/how):
-Staff was pretty unchallenged today. No real standouts.
-Jaime was an hour late today. He called me at 10 (he was scheduled at 930) to tell me he could not come in because he said he couldn't find a ride. I asked if there was a bus that he could take, and said probably. I told him if he wants to work here he needs to come to work. He said he was hoping that because he picked up last night he could be off today. I thanked him for picking up, but said that's not how things work. I repeated that if he wanted the job he needs to show up today. He came in about 30 minutes later.
Any VIP's in?
-John
-Sayo & James
Comps& Void Detail:
-Kome Bucks for Sayo & James
-Kome Bucks from Kelly
R&M needs:
-The front door was sagging on the hinges and not closing properly this morning. Luckily Rodrigo showed up to get a check at fixed it for us right after open.
86'd items/ need more:
Friday PM Recap 9/29/17
Written By: Chelsea
LY Dinner Sales: $8337
TY Dinner Sales: $6795
+/- : 23% and $1542 over LY
Dinner Covers: 266
Avg PPA: $31.34
Weather: a nice cool evening
Special events?: Fantastic Fest
Who worked: Mandy, Kelly, Johnny, Lindsey, Dusten CL, Alyssa Cktl, Brennan FR, Beorn SA, Annie and then Kelly D training Veronica Host.
Flow of Business, Cuts and Ticket Times: Steady start, half full by 5:30, filled up by 6 and went on a wait quickly afterward. Wait was 35m by 6:30, 45m by 7, and stayed around 45m-1hr for most of the night, pretty busy and nonstop. Went back down to 35m by 9pm, and went off the wait just at 10:10. Had a couple tables trickle in after that, and it finally started clearing out after 10:30. Cut Alyssa and Kelly/Veronica at 9:10, and went 2 on at 9:15 to close. Ticket times weren't great tonight for sushi bar. During at least two big pops, one at 6:30-7 and another at 8:30-9, rolls were averaging 25-30m, as were nigiri pieces. Had a few items hit 35m, but by that point I had already had the servers let their tables know that sushi was taking a while, so people were very understanding. Had a Tuna Poke that took too long and the customers wanted to cancel it, but thankfully another order was just after it, so we were able to just void the first and send it to the next order.
Had an interesting call at 5:30. A woman named Ruth (phone number was 702-292-0992) who called and said she had been in the night before, and that she wanted to comment on her experience. She said that it had been too loud in the restaurant and that the parking was not enough. But because of the noise, she lost her appetite and wanted a free meal as a result. I thanked her for sharing her experience and for the feedback, and explained to her that we were very sorry about the noise level and parking, let her know what we have already done to attempt to alleviate the problems (as she said we did nothing about the sound level) that they are problems within the restaurant that we've been battling the whole time we have been here, and that is why we were moving to the new building in a couple months so that guests can have a more enjoyable experience. I told her to let us know next time she is coming in so that we can thank her for her feedback in person with a round of drinks or some appetizers, and she seemed okay with that. I didn't recall any tables from the night before with any noise issues or complaints, so I wasn't sure which it was. She said she had an Eel box that she thought was a bento, but the only error eel box from the night before was from a stray mark on a sushi card, and that table got to keep the eel box and consumed it all, so I can't be sure which table it was. But I did tell her that next time she comes in that she is welcome to say that she talked to me and that we'd send something her way for her feedback, and also reminded her about the new location opening soon, and she seemed happy by the end. It was a strange call.
Specials: Fried Marble Potatoes - 5, Yasai Salada - 10, Whole Aji - 3, Chef's Nigiri Set - 22
3 Staff members that stood out (why/how):
- Veronica seems like a great new addition. She was eager and attentive, and kept asking what else she could be doing. Kelly said that she was a real go-getter, and was initially quiet toward the beginning of the shift but about mid-shift she had her confidence built up a bit and was more comfortable and started speaking up more.
- I "caught" Annie doing something I've seen her do before, and I've told her a few times not to do, but she did it again tonight. Toward the end of the night, there was just a 2 top, 4 top, and another 2 top on the wait, in that order. The next table that got up was B1, and when I went to the host stand, she had the 4-top marked to go there (and had even sent them the text), even though there was a 2-top ahead of them (that was seated in the lobby, while the 4top was outside). I asked her why she wasn't seating the 2 top first because they were first, and she said she was trying to help the servers by putting the 4 top there and that the 2-top could go to one that was (hopefully) going to be getting up in a few minutes. I reminded her that while it is appreciated that she's looking out for the servers, we are here to serve the customers, and that they pay all our bills, while the servers do not. Also, I reminded her that anyone would probably be upset if they were waiting at a restaurant and saw a table that arrived after them get seated directly in front of them. She said she understood and wouldn't do it again, so managers, please keep an eye out for this with her.
- The servers were all on their game tonight, hustling hard and helping each other out. Beorn and Brennan were also doing great, helping out where ever they could.
- Juan and Jaime were machines at the dishpit tonight. There were some big pops/waves, and they kept it moving and never once got backed up. Any time I was dropping off dishes or going back to the kitchen, basically all the tubs were empty and they were hungry for more. Really great hustle out of those two.
I didn't see who was last in the party room, but the miso soup was left over half full just sitting in the dish pit. I emptied it out and rinsed it and left it in the racks.
Any VIP's in? James and Ingrid, Paul (Milo's dad)
Comps& Void Detail: Void dinner spec 1, supposed to be din spec 2, Kome Bucks because Mandy bought a bottle of wine at cost. Kome Bucks for/from Johnny, he won the Tuna Poke contest and won dinner. Training meals, Birthday dessert, Sushi Bar error Tekka Maki, the ticket time was 45 minutes, but later we discovered that somehow it was timed at 12 minutes after the other rolls on the ticket, even though Dusten didn't put a hold on it. Not sure what happened there.
R&M needs:
86'd items/ need more: need to grab toilet paper from trailer in the morning. Japanese Uni, Endo in NY, Hama Toro Sashimi, Whole Aji, Katsuo, King Salmon, Tuna Poke
LY Dinner Sales: $8337
TY Dinner Sales: $6795
+/- : 23% and $1542 over LY
Dinner Covers: 266
Avg PPA: $31.34
Weather: a nice cool evening
Special events?: Fantastic Fest
Who worked: Mandy, Kelly, Johnny, Lindsey, Dusten CL, Alyssa Cktl, Brennan FR, Beorn SA, Annie and then Kelly D training Veronica Host.
Flow of Business, Cuts and Ticket Times: Steady start, half full by 5:30, filled up by 6 and went on a wait quickly afterward. Wait was 35m by 6:30, 45m by 7, and stayed around 45m-1hr for most of the night, pretty busy and nonstop. Went back down to 35m by 9pm, and went off the wait just at 10:10. Had a couple tables trickle in after that, and it finally started clearing out after 10:30. Cut Alyssa and Kelly/Veronica at 9:10, and went 2 on at 9:15 to close. Ticket times weren't great tonight for sushi bar. During at least two big pops, one at 6:30-7 and another at 8:30-9, rolls were averaging 25-30m, as were nigiri pieces. Had a few items hit 35m, but by that point I had already had the servers let their tables know that sushi was taking a while, so people were very understanding. Had a Tuna Poke that took too long and the customers wanted to cancel it, but thankfully another order was just after it, so we were able to just void the first and send it to the next order.
Had an interesting call at 5:30. A woman named Ruth (phone number was 702-292-0992) who called and said she had been in the night before, and that she wanted to comment on her experience. She said that it had been too loud in the restaurant and that the parking was not enough. But because of the noise, she lost her appetite and wanted a free meal as a result. I thanked her for sharing her experience and for the feedback, and explained to her that we were very sorry about the noise level and parking, let her know what we have already done to attempt to alleviate the problems (as she said we did nothing about the sound level) that they are problems within the restaurant that we've been battling the whole time we have been here, and that is why we were moving to the new building in a couple months so that guests can have a more enjoyable experience. I told her to let us know next time she is coming in so that we can thank her for her feedback in person with a round of drinks or some appetizers, and she seemed okay with that. I didn't recall any tables from the night before with any noise issues or complaints, so I wasn't sure which it was. She said she had an Eel box that she thought was a bento, but the only error eel box from the night before was from a stray mark on a sushi card, and that table got to keep the eel box and consumed it all, so I can't be sure which table it was. But I did tell her that next time she comes in that she is welcome to say that she talked to me and that we'd send something her way for her feedback, and also reminded her about the new location opening soon, and she seemed happy by the end. It was a strange call.
Specials: Fried Marble Potatoes - 5, Yasai Salada - 10, Whole Aji - 3, Chef's Nigiri Set - 22
3 Staff members that stood out (why/how):
- Veronica seems like a great new addition. She was eager and attentive, and kept asking what else she could be doing. Kelly said that she was a real go-getter, and was initially quiet toward the beginning of the shift but about mid-shift she had her confidence built up a bit and was more comfortable and started speaking up more.
- I "caught" Annie doing something I've seen her do before, and I've told her a few times not to do, but she did it again tonight. Toward the end of the night, there was just a 2 top, 4 top, and another 2 top on the wait, in that order. The next table that got up was B1, and when I went to the host stand, she had the 4-top marked to go there (and had even sent them the text), even though there was a 2-top ahead of them (that was seated in the lobby, while the 4top was outside). I asked her why she wasn't seating the 2 top first because they were first, and she said she was trying to help the servers by putting the 4 top there and that the 2-top could go to one that was (hopefully) going to be getting up in a few minutes. I reminded her that while it is appreciated that she's looking out for the servers, we are here to serve the customers, and that they pay all our bills, while the servers do not. Also, I reminded her that anyone would probably be upset if they were waiting at a restaurant and saw a table that arrived after them get seated directly in front of them. She said she understood and wouldn't do it again, so managers, please keep an eye out for this with her.
- The servers were all on their game tonight, hustling hard and helping each other out. Beorn and Brennan were also doing great, helping out where ever they could.
- Juan and Jaime were machines at the dishpit tonight. There were some big pops/waves, and they kept it moving and never once got backed up. Any time I was dropping off dishes or going back to the kitchen, basically all the tubs were empty and they were hungry for more. Really great hustle out of those two.
I didn't see who was last in the party room, but the miso soup was left over half full just sitting in the dish pit. I emptied it out and rinsed it and left it in the racks.
Any VIP's in? James and Ingrid, Paul (Milo's dad)
Comps& Void Detail: Void dinner spec 1, supposed to be din spec 2, Kome Bucks because Mandy bought a bottle of wine at cost. Kome Bucks for/from Johnny, he won the Tuna Poke contest and won dinner. Training meals, Birthday dessert, Sushi Bar error Tekka Maki, the ticket time was 45 minutes, but later we discovered that somehow it was timed at 12 minutes after the other rolls on the ticket, even though Dusten didn't put a hold on it. Not sure what happened there.
R&M needs:
86'd items/ need more: need to grab toilet paper from trailer in the morning. Japanese Uni, Endo in NY, Hama Toro Sashimi, Whole Aji, Katsuo, King Salmon, Tuna Poke
Friday, September 29, 2017
Friday AM Recap 9/29/17
Written By: Leary
LY Lunch Sales: 2287
TY Lunch Sales: 2465
+/- : +178, 8%
Lunch Covers: 130
Avg PPA: 18.96
Previous Days Labor: 25%
Previous Days Comps: 6%
Controllable Comps: 1.65%
Weather: Cloudy and rainy
Special events?:
Who worked:
Naoto, Zayn, Derek, Clair Cl, Britt H, Beorn SA, John FR
Flow of Business, Cuts and Ticket Times:
It was a little on the slow side for a Friday, but we stayed steady throughout the shift. Ended up having more covers than yesterday even though yesterday felt a lot busier. We never went on wait, but had tables walking in until close. Ticket times were good.
Had a nice couple in here that said they were visiting from Tokyo, and they said they really loved everything. I thanked them for the kind words, and told them the owners will be very happy to hear the compliment.
Had an unfortunate issue with a 1-top at the sushi bar that came in, and told Clair she was having a rough week. She identified herself as one of the women that published a statement about Alamo recently. She ordered 2 lunches because she was going to treat herself. She had a Ramen and Amazu Chicken. She ate most of the amazu and then was in the bathroom for a long time. When she came out she showed Clair a piece of raw chicken, and said it caused her to be violently ill. When I went by to talk to her story changed a bit, but she showed me the chicken and it was under cooked. She asked for her Ramen to go, and said she didn't want anything else. I comped her check and apologized again, and she told me that she understands because she's worked in a lot of kitchen. I thanked her for her understanding.
Specials:
3 Staff members that stood out (why/how):
-Clair came in ready to work. Got a 7-top right when she walked, and her bar filled up shortly after. She was all over her section today, and required no help. I was trying hard to help he, but besides filling a water or two there wasn't much to do.
-Beorn was being helpful and running food and bussing today. He has official become a double threat.
-Britt did well today. I was going to mention being more productive during down time at the host stand, but she was making kid's chopsticks throughout the shift. Yesterday was a hectic lunch for the host stand so I think she just didn't have a lot of free time.
Any VIP's in?
-Rob
-Barth with Family
Comps& Void Detail:
-Guest Changed Mind for an Eel Box, that the customer was confused on what it was.
-Had a large recovery comp for the raw chicken issue
-$15 Kome bucks
R&M needs:
The hot water pot on the right side decided to stop working today. I tried to reset it a couple of ways to get it to work, but no luck. I really don't want to replace it so soon before the move since we won't be using it there, but hot tea is going to be a nightmare if we don't get another one. Can we use it at any other location when we move.
86'd items/ need more:
LY Lunch Sales: 2287
TY Lunch Sales: 2465
+/- : +178, 8%
Lunch Covers: 130
Avg PPA: 18.96
Previous Days Labor: 25%
Previous Days Comps: 6%
Controllable Comps: 1.65%
Weather: Cloudy and rainy
Special events?:
Who worked:
Naoto, Zayn, Derek, Clair Cl, Britt H, Beorn SA, John FR
Flow of Business, Cuts and Ticket Times:
It was a little on the slow side for a Friday, but we stayed steady throughout the shift. Ended up having more covers than yesterday even though yesterday felt a lot busier. We never went on wait, but had tables walking in until close. Ticket times were good.
Had a nice couple in here that said they were visiting from Tokyo, and they said they really loved everything. I thanked them for the kind words, and told them the owners will be very happy to hear the compliment.
Had an unfortunate issue with a 1-top at the sushi bar that came in, and told Clair she was having a rough week. She identified herself as one of the women that published a statement about Alamo recently. She ordered 2 lunches because she was going to treat herself. She had a Ramen and Amazu Chicken. She ate most of the amazu and then was in the bathroom for a long time. When she came out she showed Clair a piece of raw chicken, and said it caused her to be violently ill. When I went by to talk to her story changed a bit, but she showed me the chicken and it was under cooked. She asked for her Ramen to go, and said she didn't want anything else. I comped her check and apologized again, and she told me that she understands because she's worked in a lot of kitchen. I thanked her for her understanding.
Specials:
3 Staff members that stood out (why/how):
-Clair came in ready to work. Got a 7-top right when she walked, and her bar filled up shortly after. She was all over her section today, and required no help. I was trying hard to help he, but besides filling a water or two there wasn't much to do.
-Beorn was being helpful and running food and bussing today. He has official become a double threat.
-Britt did well today. I was going to mention being more productive during down time at the host stand, but she was making kid's chopsticks throughout the shift. Yesterday was a hectic lunch for the host stand so I think she just didn't have a lot of free time.
Any VIP's in?
-Rob
-Barth with Family
Comps& Void Detail:
-Guest Changed Mind for an Eel Box, that the customer was confused on what it was.
-Had a large recovery comp for the raw chicken issue
-$15 Kome bucks
R&M needs:
The hot water pot on the right side decided to stop working today. I tried to reset it a couple of ways to get it to work, but no luck. I really don't want to replace it so soon before the move since we won't be using it there, but hot tea is going to be a nightmare if we don't get another one. Can we use it at any other location when we move.
86'd items/ need more:
Thursday, September 28, 2017
Thursday PM Recap 9/28/17
Written By: Chelsea
LY Dinner Sales: $4527
TY Dinner Sales: $5434
+/- : 20% / $907 over LY
Dinner Covers: 190
Avg PPA: $28.60
Weather: rainy!
Special events?: none
Who worked: Kelly S, Patrick, Lindsey, Cindy, Dusten CL, Kelly D Cktl, Brennan FR and Beorn SA, Alyssa and Jenny Host.
Flow of Business, Cuts and Ticket Times: Started off slow but steady. A bit more than half full by 6, filled up by 6:30, went on a wait shortly afterward that was 25-30m by 7:15. Still around 30-35 after 8pm, and went off the wait at 9pm. Went 2 on at that time, also cut Kelly D and Alyssa. Just a handful of tables after this, and closed with two on. Ticket times were good!
Had a cute incident today, a man in a couple at A4 was apparently a local artist that's done some work around town, and a man at A7 recognized him and paid for their meal. So very kind!
Specials: Fried Marbled Potatoes - 3, Yasai Salada - 4, Whole Aji - 0, Bluefin Tuna Spine - 0
3 Staff members that stood out (why/how):
- Jenny is doing well at the host stand. Her greeting is very good, and she's working on being a little more outspoken. Alyssa had pointed out that there were a few things that could have been done more at the host stand at lunch (Brittney was lunch host) (making kids chopsticks and menus, wiping all the sushi cards, and peeling china markers) so let's keep on eye on hosts when closing lunch.
- Had a small sake bottle contest, and Lindsey won herself a gift card.
- Peter is really killing it with his greetings! Very impressive.
- Beorn had another good tip today. He let me know that at the end of the night, the sushi bar tends to bring back their dishes from service all up at once and put them in the dish bins in unorganized piles. I asked the sushi bar to try to organize them a little bit before putting them in the dish pit at the end of the night and they were all understanding.
Any VIP's in? John, Jason and Susan, a friend from college Patrick with his husband, coming in during house hunting.
Comps& Void Detail: DNL Tonpei-yaki, customer said it was too rich for them. FNF Sunomono for Patrick, Void Eel Box Server Error, it was a mark on the sushi card that wasn't cleaned. Void server error hot sake and Sapporo, folks got on the wait and ordered it and then decided not to stay for the wait. Void crunchy dynamite, the customer meant dynamite chicken.
R&M needs: the front door alarm went off around 8:15, no clue why. It said it was tampered with, but it looked fine and stopped as soon as the door shut again. Very weird.
86'd items/ need more: hot sake glasses (already texted Leary to let him know). Uni, Japanese Uni, Tonpeiyaki
LY Dinner Sales: $4527
TY Dinner Sales: $5434
+/- : 20% / $907 over LY
Dinner Covers: 190
Avg PPA: $28.60
Weather: rainy!
Special events?: none
Who worked: Kelly S, Patrick, Lindsey, Cindy, Dusten CL, Kelly D Cktl, Brennan FR and Beorn SA, Alyssa and Jenny Host.
Flow of Business, Cuts and Ticket Times: Started off slow but steady. A bit more than half full by 6, filled up by 6:30, went on a wait shortly afterward that was 25-30m by 7:15. Still around 30-35 after 8pm, and went off the wait at 9pm. Went 2 on at that time, also cut Kelly D and Alyssa. Just a handful of tables after this, and closed with two on. Ticket times were good!
Had a cute incident today, a man in a couple at A4 was apparently a local artist that's done some work around town, and a man at A7 recognized him and paid for their meal. So very kind!
Specials: Fried Marbled Potatoes - 3, Yasai Salada - 4, Whole Aji - 0, Bluefin Tuna Spine - 0
3 Staff members that stood out (why/how):
- Jenny is doing well at the host stand. Her greeting is very good, and she's working on being a little more outspoken. Alyssa had pointed out that there were a few things that could have been done more at the host stand at lunch (Brittney was lunch host) (making kids chopsticks and menus, wiping all the sushi cards, and peeling china markers) so let's keep on eye on hosts when closing lunch.
- Had a small sake bottle contest, and Lindsey won herself a gift card.
- Peter is really killing it with his greetings! Very impressive.
- Beorn had another good tip today. He let me know that at the end of the night, the sushi bar tends to bring back their dishes from service all up at once and put them in the dish bins in unorganized piles. I asked the sushi bar to try to organize them a little bit before putting them in the dish pit at the end of the night and they were all understanding.
Any VIP's in? John, Jason and Susan, a friend from college Patrick with his husband, coming in during house hunting.
Comps& Void Detail: DNL Tonpei-yaki, customer said it was too rich for them. FNF Sunomono for Patrick, Void Eel Box Server Error, it was a mark on the sushi card that wasn't cleaned. Void server error hot sake and Sapporo, folks got on the wait and ordered it and then decided not to stay for the wait. Void crunchy dynamite, the customer meant dynamite chicken.
R&M needs: the front door alarm went off around 8:15, no clue why. It said it was tampered with, but it looked fine and stopped as soon as the door shut again. Very weird.
86'd items/ need more: hot sake glasses (already texted Leary to let him know). Uni, Japanese Uni, Tonpeiyaki
Thursday AM Recap 9/28/17
Written By: Leary
LY Lunch Sales: 1764
TY Lunch Sales: 2183
+/- : +419, +24%
Lunch Covers: 125
Avg PPA: 17.46
Previous Days Labor: 21%
Previous Days Comps: 5%
Controllable Comps: 3.5%
Weather: Cloudy and humid
Special events?:
Who worked:Kelly, Derek, Naoto, Johnny CL, Britt H, Chaz SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
It was a decent lunch. We were full by 12, and held a 20 minute wait until a little before 1. Stayed pretty steady until 130, and then started to thin out. Ticket times were good.
Had one run in with a 4 top that was wanting to be sat incomplete. We were still on a small wait and had several tables sat that waited to be complete. They were pressure Britt, and she came to let me know they were started to be rude to her front of other guests. They were early 20s maybe. When I walked up to the host stand one of the immediately asked me to be sat. I let him know we need the party to be complete. He said, "just seat the three of us", in a rather demanding tone. I told him that there are several tables currently sat that waited to be complete, we had to be consistent with our policies, and I would appreciate it if he respected the policy and waited for his party to be complete. He gave me a death stare and then walked out. I apologized to the other 2 guests before the followed him out.
Specials:
3 Staff members that stood out (why/how):
-Britt did a really solid job at the host stand during the pop.
-Chaz did great today. Gets better and better each day. I'm hoping to start training him to food run in a couple weeks assuming he continues to do well.
Any VIP's in?
-Barth with a friend
Comps& Void Detail: None
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1764
TY Lunch Sales: 2183
+/- : +419, +24%
Lunch Covers: 125
Avg PPA: 17.46
Previous Days Labor: 21%
Previous Days Comps: 5%
Controllable Comps: 3.5%
Weather: Cloudy and humid
Special events?:
Who worked:Kelly, Derek, Naoto, Johnny CL, Britt H, Chaz SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
It was a decent lunch. We were full by 12, and held a 20 minute wait until a little before 1. Stayed pretty steady until 130, and then started to thin out. Ticket times were good.
Had one run in with a 4 top that was wanting to be sat incomplete. We were still on a small wait and had several tables sat that waited to be complete. They were pressure Britt, and she came to let me know they were started to be rude to her front of other guests. They were early 20s maybe. When I walked up to the host stand one of the immediately asked me to be sat. I let him know we need the party to be complete. He said, "just seat the three of us", in a rather demanding tone. I told him that there are several tables currently sat that waited to be complete, we had to be consistent with our policies, and I would appreciate it if he respected the policy and waited for his party to be complete. He gave me a death stare and then walked out. I apologized to the other 2 guests before the followed him out.
Specials:
3 Staff members that stood out (why/how):
-Britt did a really solid job at the host stand during the pop.
-Chaz did great today. Gets better and better each day. I'm hoping to start training him to food run in a couple weeks assuming he continues to do well.
Any VIP's in?
-Barth with a friend
Comps& Void Detail: None
R&M needs:
86'd items/ need more:
Wednesday, September 27, 2017
Wednesday PM Recap 9/27/17
Written By: Leary
LY Dinner Sales: 5895
TY Dinner Sales: 5219
+/- : -676, -11%
Dinner Covers: 176
Avg PPA: 29.65
Weather: Another rainy night
Special events?:
Who worked:
Patrick, John, Mandy, Lindsey, Sophia Cl, Kelly Tr Veronica H, Chaz SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
It was a really late pop tonight. It was a real slow start, and once the rain started it felt like it was going to be a slower night. We didn't fill up and go on a wait until after 8, and had our biggest pop at 830. Had a small wait until 925. Cut Kelly, and Veronica. Closed 5 on.
Had one table mention that the tempura shrimp tasted off. Followed up with Vince and had the kitchen make an order. The shrimp was good, but Vince said the batter was a little off.
Ichiban got hit real hard. Barely any rolls being ordered during the later pop. Everyone was wanting nigiri, specialty pieces, and carpaccio. Peter and Take were knocking out tickets as fast as possible, but it was just too much all at once. I made sure the servers knew that nigiri was going to take at least 30 minutes and were doing their best to communicate with their tables. The customers could see all the tickets at the sushi bar so most were understanding, but we did hit 40-45 minute ticket times and a few tables cancelled their orders. At one point there were zero tickets for rolls so General started making some nigiri tickets to help them catch up. After about 30 minutes ticket times came back down. I think Wednesday night might be too much for a new Ichiban. We can discuss at tomorrow's meeting.
Specials:
Ebi Chili- 6
Yasai Salad- 7
Whole Aji- 3
3 Staff members that stood out (why/how):
-Veronica seemed to enjoy her first day. She loved her dinner for sure. It was a good first day since there was a slower start to the night and Kelly could take a lot of time to explain the fundamentals.
-Peter has a lot of hustle as Ichiban. It would have been a brutal shift for anyone, but he still needs some more practice before he should be given Ichiban on Wednesdays.
-It was my first shift with Jaime in dish tonight. He seemed to do well. Hard to tell since most of the shift was pretty slow.
-Alex seems to slowly improve a little bit each shift. I was he would progress quicker, but I'm happy to see some progress.
Any VIP's in?
Rachel & Carlos
Comps& Void Detail:
-Owner Comp for a regular at S1
-1 Bday Comp
-Guest Changed Mind, ordered 2 Anagos, but meant to order 2 tamagos
-Training meal for Kelly & Veronica
-Promo Comp for Alamo Catering Order Trade
R&M needs:
86'd items/ need more:
LY Dinner Sales: 5895
TY Dinner Sales: 5219
+/- : -676, -11%
Dinner Covers: 176
Avg PPA: 29.65
Weather: Another rainy night
Special events?:
Who worked:
Patrick, John, Mandy, Lindsey, Sophia Cl, Kelly Tr Veronica H, Chaz SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
It was a really late pop tonight. It was a real slow start, and once the rain started it felt like it was going to be a slower night. We didn't fill up and go on a wait until after 8, and had our biggest pop at 830. Had a small wait until 925. Cut Kelly, and Veronica. Closed 5 on.
Had one table mention that the tempura shrimp tasted off. Followed up with Vince and had the kitchen make an order. The shrimp was good, but Vince said the batter was a little off.
Ichiban got hit real hard. Barely any rolls being ordered during the later pop. Everyone was wanting nigiri, specialty pieces, and carpaccio. Peter and Take were knocking out tickets as fast as possible, but it was just too much all at once. I made sure the servers knew that nigiri was going to take at least 30 minutes and were doing their best to communicate with their tables. The customers could see all the tickets at the sushi bar so most were understanding, but we did hit 40-45 minute ticket times and a few tables cancelled their orders. At one point there were zero tickets for rolls so General started making some nigiri tickets to help them catch up. After about 30 minutes ticket times came back down. I think Wednesday night might be too much for a new Ichiban. We can discuss at tomorrow's meeting.
Specials:
Ebi Chili- 6
Yasai Salad- 7
Whole Aji- 3
3 Staff members that stood out (why/how):
-Veronica seemed to enjoy her first day. She loved her dinner for sure. It was a good first day since there was a slower start to the night and Kelly could take a lot of time to explain the fundamentals.
-Peter has a lot of hustle as Ichiban. It would have been a brutal shift for anyone, but he still needs some more practice before he should be given Ichiban on Wednesdays.
-It was my first shift with Jaime in dish tonight. He seemed to do well. Hard to tell since most of the shift was pretty slow.
-Alex seems to slowly improve a little bit each shift. I was he would progress quicker, but I'm happy to see some progress.
Any VIP's in?
Rachel & Carlos
Comps& Void Detail:
-Owner Comp for a regular at S1
-1 Bday Comp
-Guest Changed Mind, ordered 2 Anagos, but meant to order 2 tamagos
-Training meal for Kelly & Veronica
-Promo Comp for Alamo Catering Order Trade
R&M needs:
86'd items/ need more:
Wednesday A.M. 9/27/17
Written By: Drew
LY Lunch Sales: $1823
TY Lunch Sales: $2645 (+822)
+/- : +45%
Lunch Covers: 125
Avg PPA: $21.16
Weather:
Cloudy and Humid 80's
Special events?:
Who worked:
Kelly, John, Zayn, Johnny CL, Annie H, Hiroe & Beorn FR, Chaz SA
Flow of Business, Cuts and Ticket Times:
Started off pretty normal, with customers trickling in. Started filling up around 12 and went on a 15 min wait by 12:30. Got of the wait by 1 and the restaurant started going one in and one out. Kelly let me know that a woman who ordered a shumai immediately sent it back after taking a bite and spitting it out, she thought she was getting pork accordingly to kelly, tried to see if she wanted anything to replace it like gyoza but she didn't want it. Had a 2 top at B5 feeling a bit annoyed. Sushi Bar had called long tickets times for nigiri, and John did say that he explained to the table that sushi was taking a while, but the man had been eating his ramen for about a good 15 min maybe 20 before he called it to my attention. Not sure if it was poor timing on his end or what but i went ahead and comp'd their ramen and brought out their sushi to them while profusely apologizing . Checked with them after their meal and they seemed content.
Side note- Sushi bar had cut Angel around 1245 when we started to die down and had the General switch to fish prep, im not trying to be rude or unprofessional but i do feel this decision shouldn't have been made, part of us getting backed up around 1 when we weren't even on a wait or full, i believe had to do with the General being at Fish prep, i can understand trying to save labor but i would have liked for Angel to have stayed.
Specials:
Had a Parfait contest today, but no one won.
3 Staff members that stood out (why/how):
- Talked with John about the importance of timing food properly to avoid angry customers. On the other hand he was being very helpful for the rest of the staff and polishing small ware frequently.
-Johnny got a compliment from a man at S1 today, he had said that he was impressed with his level of service considering the rush and was very attentive.
-Kelly is always seems to want to help people but today it just seemed like she was getting in the way of her coworkers and needed to be focused on her tables more, i explained this to her after her shift. Good to help, when it's needed.
-Zayn seemed to need a lot of help during the rush but i was impressed with how well he was at consolidating tasks for his tables. He is very aware of everything that is going on in his tables today.
Any VIP's in?
Comps& Void Detail:
Sp Tonkatsu Ramen Sushi Bar Error, waited along time for other person to get food.
Shumai- DNL
FNF for Kelly Friend Erik
FNF Veggie Temp for my friends at Sushi bar
FNF Sunomono for Johnny Friend Cole
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1823
TY Lunch Sales: $2645 (+822)
+/- : +45%
Lunch Covers: 125
Avg PPA: $21.16
Weather:
Cloudy and Humid 80's
Special events?:
Who worked:
Kelly, John, Zayn, Johnny CL, Annie H, Hiroe & Beorn FR, Chaz SA
Flow of Business, Cuts and Ticket Times:
Started off pretty normal, with customers trickling in. Started filling up around 12 and went on a 15 min wait by 12:30. Got of the wait by 1 and the restaurant started going one in and one out. Kelly let me know that a woman who ordered a shumai immediately sent it back after taking a bite and spitting it out, she thought she was getting pork accordingly to kelly, tried to see if she wanted anything to replace it like gyoza but she didn't want it. Had a 2 top at B5 feeling a bit annoyed. Sushi Bar had called long tickets times for nigiri, and John did say that he explained to the table that sushi was taking a while, but the man had been eating his ramen for about a good 15 min maybe 20 before he called it to my attention. Not sure if it was poor timing on his end or what but i went ahead and comp'd their ramen and brought out their sushi to them while profusely apologizing . Checked with them after their meal and they seemed content.
Side note- Sushi bar had cut Angel around 1245 when we started to die down and had the General switch to fish prep, im not trying to be rude or unprofessional but i do feel this decision shouldn't have been made, part of us getting backed up around 1 when we weren't even on a wait or full, i believe had to do with the General being at Fish prep, i can understand trying to save labor but i would have liked for Angel to have stayed.
Specials:
Had a Parfait contest today, but no one won.
3 Staff members that stood out (why/how):
- Talked with John about the importance of timing food properly to avoid angry customers. On the other hand he was being very helpful for the rest of the staff and polishing small ware frequently.
-Johnny got a compliment from a man at S1 today, he had said that he was impressed with his level of service considering the rush and was very attentive.
-Kelly is always seems to want to help people but today it just seemed like she was getting in the way of her coworkers and needed to be focused on her tables more, i explained this to her after her shift. Good to help, when it's needed.
-Zayn seemed to need a lot of help during the rush but i was impressed with how well he was at consolidating tasks for his tables. He is very aware of everything that is going on in his tables today.
Any VIP's in?
Comps& Void Detail:
Sp Tonkatsu Ramen Sushi Bar Error, waited along time for other person to get food.
Shumai- DNL
FNF for Kelly Friend Erik
FNF Veggie Temp for my friends at Sushi bar
FNF Sunomono for Johnny Friend Cole
R&M needs:
86'd items/ need more:
Tuesday, September 26, 2017
TUE PM 9/26/2017 RECAP
Written By: Devin Steuerwald
LY Dinner Sales: $5076.00
TY Dinner Sales: $4744.00
+/- : -$332.00, -7%
Dinner Covers: 172
Avg PPA: $27.58
Weather: rain, lots and lots of rain.
Special events?: Asahi draft night
Who worked: Patrick, Mandy, Lindsey, Zayn, Clair, Calvin SA, Melody H1, Annie H2, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Rain made for a slow start, didn't get on a full wait till 7:05. and stayed on a 30 min wait till 9pm. quote times were all great tonight. cut H1 @ 9:15 and went three on the floor. then 2 on at 9:30 till close. No long ticket times.
-Lindsey had a 3 top at A7 that had looked us up on Yelp pics and wanted a bunch of things off the lunch menu. Lindsey explained we didn't offer ramen or any soups besides miso at dinner. they then showed her pics of the lunch rice dishes, again she explained to them that those were all lunch items and we cant make them at dinner. they asked for anything with noodles and she showed them the Tempura Zaru-Udon they ordered 3 of them. When they get to the table they sent them back because they wanted soup. I then went over to the table to talk to them and while we are talking a member of the party gets up grabs a soy sauce dish of the sushi bar and goes over behind the sushi bar and asks for wasabi. i followed him over and politely asked him to sit down and if he needed anything to please ask his server. I told Lindsey to be very careful with them the rest of there visit since they had their yelp app pulled out. I also sent out a dessert as a way to say sorry they didn't get to order the dishes they wanted and talked with them at the end of their meal. I told them about the new restaurant and that we would might offer ramen all day when we move. they left happy.
Specials:
*Ebi Chili- 5
*Nigiri Set- 4
*Whole Aji- 1
3 Staff members that stood out (why/how):
-Melody is a great Host! she has everything down and does a great job. She told me that she didn't get her last training meal on her last shift and that Leary said she could have it today.
- Mandy was on her game tonight, hustling picking up extra tables and getting a 5 top in the party room before her 8pm reservation.
- Annie did a deep clean on the wooden artwork in the back bathroom, also the baseboards in the back bathroom while it was slow.
Any VIP's in?
Comps& Void Detail:
* Guest changed mind- see above notes- $33.00
*F&F- Kelly D- $8.00
*F&F- Kelly D- 62.25 ( i used the wrong comp, my fault)
*training meal- $13.00- Melody
R&M needs:
86'd items/ need more: blue fin tuna
LY Dinner Sales: $5076.00
TY Dinner Sales: $4744.00
+/- : -$332.00, -7%
Dinner Covers: 172
Avg PPA: $27.58
Weather: rain, lots and lots of rain.
Special events?: Asahi draft night
Who worked: Patrick, Mandy, Lindsey, Zayn, Clair, Calvin SA, Melody H1, Annie H2, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Rain made for a slow start, didn't get on a full wait till 7:05. and stayed on a 30 min wait till 9pm. quote times were all great tonight. cut H1 @ 9:15 and went three on the floor. then 2 on at 9:30 till close. No long ticket times.
-Lindsey had a 3 top at A7 that had looked us up on Yelp pics and wanted a bunch of things off the lunch menu. Lindsey explained we didn't offer ramen or any soups besides miso at dinner. they then showed her pics of the lunch rice dishes, again she explained to them that those were all lunch items and we cant make them at dinner. they asked for anything with noodles and she showed them the Tempura Zaru-Udon they ordered 3 of them. When they get to the table they sent them back because they wanted soup. I then went over to the table to talk to them and while we are talking a member of the party gets up grabs a soy sauce dish of the sushi bar and goes over behind the sushi bar and asks for wasabi. i followed him over and politely asked him to sit down and if he needed anything to please ask his server. I told Lindsey to be very careful with them the rest of there visit since they had their yelp app pulled out. I also sent out a dessert as a way to say sorry they didn't get to order the dishes they wanted and talked with them at the end of their meal. I told them about the new restaurant and that we would might offer ramen all day when we move. they left happy.
Specials:
*Ebi Chili- 5
*Nigiri Set- 4
*Whole Aji- 1
3 Staff members that stood out (why/how):
-Melody is a great Host! she has everything down and does a great job. She told me that she didn't get her last training meal on her last shift and that Leary said she could have it today.
- Mandy was on her game tonight, hustling picking up extra tables and getting a 5 top in the party room before her 8pm reservation.
- Annie did a deep clean on the wooden artwork in the back bathroom, also the baseboards in the back bathroom while it was slow.
Any VIP's in?
Comps& Void Detail:
* Guest changed mind- see above notes- $33.00
*F&F- Kelly D- $8.00
*F&F- Kelly D- 62.25 ( i used the wrong comp, my fault)
*training meal- $13.00- Melody
R&M needs:
86'd items/ need more: blue fin tuna
TUE AM 9/26/17 RECAP
Written By: Devin Steuerwald
LY Lunch Sales: $1798.00
TY Lunch Sales: $1794.00
+/- : -$4, 0%
Lunch Covers: 102
Avg PPA: $17.59
Previous Days Labor: 30%
Previous Days Comps: 9%
Controllable Comps: 0%
Weather: Overcast and rain, high of 82
Special events?: Asahi draft
Who worked: Naoto, Kelly, Zayn, Johnny, Brennan FR, Brittany H1, Chaz SA
Flow of Business, Cuts and Ticket Times:
Slow start, never got on a wait, came close to filling up at 12:30 but then it started to rain and it died off. Cut down to 2 on at 1pm and stayed there till end of service. Ticket times where all fine.
-we ran a highest alcohol sales and Zayn won with $37.50--won $15 in KB that he used today
Specials: n/a
3 Staff members that stood out (why/how):
-Brennan was late today. i noticed he wasn't here and called him and he thought he was off. He was in Cedar Park at the DMV when i got a hold of him. I had already called Hiroe to come in early so i told him not to come in. He said the DMV didn't take that long and he came into work anyway. I gave Hiroe some trade out for coming in. Documented the late on Brennan and followed up with him about checking his schedule every week.
- Mandrew really stepped up today, he took over food running while we didn't have one. Great job of leading by example brother!!
- Johnny was on point as always! did a great job at staying busy during downtime.
- Brittany did excellent at the host stand, granted it wasn't very busy but she ran the whole shift with very little help, she is doing a great job!
- Chaz did well today too, we never got on a wait but he was everywhere he needed to be. he even helped run some food when we didn't have a FR.
Any VIP's in?
-group of four from the Austin Chronicle
-Derek
-Chisato
Comps& Void Detail:
-emp day off- Chisato $9.75
- friends and family- Austin Cron. $8
-friends and fam- $2---Derek was brought the wrong beer so i comped it.
-emp day off- derek $6.30
-kome bucks- Derek $7
-Kome bucks- Zayn $15.40
-emp day off- Derek- $0.60 ( had another beer after he closed out first tab)
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1798.00
TY Lunch Sales: $1794.00
+/- : -$4, 0%
Lunch Covers: 102
Avg PPA: $17.59
Previous Days Labor: 30%
Previous Days Comps: 9%
Controllable Comps: 0%
Weather: Overcast and rain, high of 82
Special events?: Asahi draft
Who worked: Naoto, Kelly, Zayn, Johnny, Brennan FR, Brittany H1, Chaz SA
Flow of Business, Cuts and Ticket Times:
Slow start, never got on a wait, came close to filling up at 12:30 but then it started to rain and it died off. Cut down to 2 on at 1pm and stayed there till end of service. Ticket times where all fine.
-we ran a highest alcohol sales and Zayn won with $37.50--won $15 in KB that he used today
Specials: n/a
3 Staff members that stood out (why/how):
-Brennan was late today. i noticed he wasn't here and called him and he thought he was off. He was in Cedar Park at the DMV when i got a hold of him. I had already called Hiroe to come in early so i told him not to come in. He said the DMV didn't take that long and he came into work anyway. I gave Hiroe some trade out for coming in. Documented the late on Brennan and followed up with him about checking his schedule every week.
- Mandrew really stepped up today, he took over food running while we didn't have one. Great job of leading by example brother!!
- Johnny was on point as always! did a great job at staying busy during downtime.
- Brittany did excellent at the host stand, granted it wasn't very busy but she ran the whole shift with very little help, she is doing a great job!
- Chaz did well today too, we never got on a wait but he was everywhere he needed to be. he even helped run some food when we didn't have a FR.
Any VIP's in?
-group of four from the Austin Chronicle
-Derek
-Chisato
Comps& Void Detail:
-emp day off- Chisato $9.75
- friends and family- Austin Cron. $8
-friends and fam- $2---Derek was brought the wrong beer so i comped it.
-emp day off- derek $6.30
-kome bucks- Derek $7
-Kome bucks- Zayn $15.40
-emp day off- Derek- $0.60 ( had another beer after he closed out first tab)
R&M needs:
86'd items/ need more:
Monday, September 25, 2017
Monday 9/25/17 AM recap
Written By: Dusten
LY Lunch Sales: N/A
TY Lunch Sales: 1688
+/- : N/A
Avg PPA: N/A
Previous Days Labor: 27%
Previous Days Comps: 7%
Controllable Comps: 3.05%
Weather: Overcast morning, cloudy early afternoon. high 80's
Special events?:
Who worked: Kelly S, John, Grace, Johnny CL, Brittany host, Zayn FR.
Flow of Business, Cuts and Ticket Times: Very slow. less than 1/2 full for the first 90 minutes at least. I cut Kelly at 1:05pm, John at 1:15pm. We probably saw close to half of our covers during the last hour of service. No ticket time issues.
Specials:
3 Staff members that stood out (why/how): Difficult to have any standouts. Brittany wanted to get started on the bathrooms at 1:35pm. I told her that was way too early. With the pop that we had, I told her it was possible that many of the people seated would be using the restroom on their way out and she'd likely have to clean them again. She seems fairly proficient otherwise.
Chaz did fine today, but again, it was no stress test. He should probably keep a tray on him at almost all times.
Any VIP's in? Kitchen guys from Kemuri
Comps& Void Detail: SIN for Kemuri guys
R&M needs:
86'd items/ need more:
LY Lunch Sales: N/A
TY Lunch Sales: 1688
+/- : N/A
Avg PPA: N/A
Previous Days Labor: 27%
Previous Days Comps: 7%
Controllable Comps: 3.05%
Weather: Overcast morning, cloudy early afternoon. high 80's
Special events?:
Who worked: Kelly S, John, Grace, Johnny CL, Brittany host, Zayn FR.
Flow of Business, Cuts and Ticket Times: Very slow. less than 1/2 full for the first 90 minutes at least. I cut Kelly at 1:05pm, John at 1:15pm. We probably saw close to half of our covers during the last hour of service. No ticket time issues.
Specials:
3 Staff members that stood out (why/how): Difficult to have any standouts. Brittany wanted to get started on the bathrooms at 1:35pm. I told her that was way too early. With the pop that we had, I told her it was possible that many of the people seated would be using the restroom on their way out and she'd likely have to clean them again. She seems fairly proficient otherwise.
Chaz did fine today, but again, it was no stress test. He should probably keep a tray on him at almost all times.
Any VIP's in? Kitchen guys from Kemuri
Comps& Void Detail: SIN for Kemuri guys
R&M needs:
86'd items/ need more:
Sunday, September 24, 2017
Sunday PM Recap 9/24/17
Written By: Naoto
LY Dinner Sales: $4292
TY Dinner Sales: $5066
+/- : +744, 18%
Dinner Covers: 182
Avg PPA: $27.84
Weather: Pretty hot 90/71
Special events?:
Pecan Festival Downtown
Who worked:
Renee, Grace, Cindy, Derek, Clair CL, Chaz SA, Hiroe (Bejorn TR) FR, John Cocktail, Jenny, Annie Host
Flow of Business, Cuts and Ticket Times:
Dinner shift started off pretty busy right off the bat. Didn't quite fill up like it does on a normal Sunday PM shift (from what I heard), but by 6:40 we were on a wait. From that point, we kept going in and out of wait. Longest of the wait was around 7:30, quoted 20-30 min, but ended up seating everyone over quoted. By 8:15, we were completely off the wait with multiple tables being opened. Went a head and cut John from his cocktail duty at 8:20. Not much happened from that point so we went on to 3 on at 8:50. The last hour, we had maybe three separate table walked in. Went down to 2 on at 9:15, and had Clair run solo at 9:30 till close.
There was a bit of rush for the sushi station around 7:15-7:30 where we were hitting ticket times of 20-25 minutes. Other wise, everything was coming out fast and didn't have a single complaint from the customers end all night.
Specials:
Ebi Chili-8
Yasai Salad - 15
Nigiri Set - 8
Aji Sashimi - 1
3 Staff members that stood out (why/how):
Bejorn was training for food running today with Hiroe. Since he's already familiar with both the front and the back of the house, he was running things smoothly and with ease. I saw Hiroe jump into help here and there at the peak of business, but other than that she let him run things on his own.
Jon was helping out buss tables through out the shift when he was not busy cocktailing. Since Chaz is working on his speed (which I think it's constantly improving.), John really helped turn tables around.
Chaz was late today. He was not aware that he was on the schedule and came running down immediately. I spoke to him after work and he was sincerely apologetic of his mistake. Talked about the importance of keeping track of his own schedule. He was very understanding and pretty much told me it will never happen again. I think he is a hard worker, listens to people when corrective, and I do believe it was a honest mistake. He was turning tables around fast and helping servers all night.
Any VIP's in?
Kindou san
Vincent and family
Comps& Void Detail:
Gift Card $15 - girl from Barley Swine received from I believe Lindsey
Birthday Discount - Parfait
Emp Discount - Vince
R&M needs:
86'd items/ need more:
LY Dinner Sales: $4292
TY Dinner Sales: $5066
+/- : +744, 18%
Dinner Covers: 182
Avg PPA: $27.84
Weather: Pretty hot 90/71
Special events?:
Pecan Festival Downtown
Who worked:
Renee, Grace, Cindy, Derek, Clair CL, Chaz SA, Hiroe (Bejorn TR) FR, John Cocktail, Jenny, Annie Host
Flow of Business, Cuts and Ticket Times:
Dinner shift started off pretty busy right off the bat. Didn't quite fill up like it does on a normal Sunday PM shift (from what I heard), but by 6:40 we were on a wait. From that point, we kept going in and out of wait. Longest of the wait was around 7:30, quoted 20-30 min, but ended up seating everyone over quoted. By 8:15, we were completely off the wait with multiple tables being opened. Went a head and cut John from his cocktail duty at 8:20. Not much happened from that point so we went on to 3 on at 8:50. The last hour, we had maybe three separate table walked in. Went down to 2 on at 9:15, and had Clair run solo at 9:30 till close.
There was a bit of rush for the sushi station around 7:15-7:30 where we were hitting ticket times of 20-25 minutes. Other wise, everything was coming out fast and didn't have a single complaint from the customers end all night.
Specials:
Ebi Chili-8
Yasai Salad - 15
Nigiri Set - 8
Aji Sashimi - 1
3 Staff members that stood out (why/how):
Bejorn was training for food running today with Hiroe. Since he's already familiar with both the front and the back of the house, he was running things smoothly and with ease. I saw Hiroe jump into help here and there at the peak of business, but other than that she let him run things on his own.
Jon was helping out buss tables through out the shift when he was not busy cocktailing. Since Chaz is working on his speed (which I think it's constantly improving.), John really helped turn tables around.
Chaz was late today. He was not aware that he was on the schedule and came running down immediately. I spoke to him after work and he was sincerely apologetic of his mistake. Talked about the importance of keeping track of his own schedule. He was very understanding and pretty much told me it will never happen again. I think he is a hard worker, listens to people when corrective, and I do believe it was a honest mistake. He was turning tables around fast and helping servers all night.
Any VIP's in?
Kindou san
Vincent and family
Comps& Void Detail:
Gift Card $15 - girl from Barley Swine received from I believe Lindsey
Birthday Discount - Parfait
Emp Discount - Vince
R&M needs:
86'd items/ need more:
Sunday AM Recap 9/24/17
Written By: Leary
LY Lunch Sales: 2339
TY Lunch Sales: 3096
+/- : +757, +32%
Lunch Covers: 160
Avg PPA: 19.35
Previous Days Labor: 16%
Previous Days Comps: 5%
Controllable Comps: 2.27%
Weather: Sunny and warm, 20 minutes of hard rain around 4pm
Special events?:
Who worked:
John, Zayn, Patrick, Mandy Cl, Brennan FR, Beorn SA, Kelly H
Flow of Business, Cuts and Ticket Times:
Another steady lunch. Kind of a slow start, but we we're full and on a small wait by 1230. Stayed full and busy until the last 20 minutes of service. Ticket times were mostly good. Had a lot of roll tickets at one point and times hit 25 minutes. No comps necessary.
Had an issue with Zayn running rolls to the wrong table. Unfortunately it was when rolls were taking a long time so when he realized his mistake and I got the remake to the table it had been 45 minutes. The guests were understanding but appreciative when I comped them for the wait.
Had a lady get annoyed with Mandy when she told them there was charge for sides of Shiso and Pickled Daikon. She said she always gets it free when she comes in. I went by and apologized for the inconsistency, but let her know that Shiso is expensive and she should be getting charged.
Specials:
3 Staff members that stood out (why/how):
-Kenta is a little powerhouse in the dish station. He's already surpassed Alex's ability on his second day.
-Chad is a solid worker. Weird comments at times, but you know how them Yankees are.
-Zayn still seeming unfocused at times. I talked to him at the end of the shift about improving overall section awareness. He's still new, and I don't expect it over night, but I let him know there is improvement needed.
-John did well today in the back Bs. Section was well maintained throughout the shift.
Any VIP's in?
Rob
Jason & Susan
Spencer with FNF
Kayo & Take
Comps& Void Detail:
-Server Error for rolls ran to wrong table
-EMP DAY OFF for Spencer
-Owner Comp
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2339
TY Lunch Sales: 3096
+/- : +757, +32%
Lunch Covers: 160
Avg PPA: 19.35
Previous Days Labor: 16%
Previous Days Comps: 5%
Controllable Comps: 2.27%
Weather: Sunny and warm, 20 minutes of hard rain around 4pm
Special events?:
Who worked:
John, Zayn, Patrick, Mandy Cl, Brennan FR, Beorn SA, Kelly H
Flow of Business, Cuts and Ticket Times:
Another steady lunch. Kind of a slow start, but we we're full and on a small wait by 1230. Stayed full and busy until the last 20 minutes of service. Ticket times were mostly good. Had a lot of roll tickets at one point and times hit 25 minutes. No comps necessary.
Had an issue with Zayn running rolls to the wrong table. Unfortunately it was when rolls were taking a long time so when he realized his mistake and I got the remake to the table it had been 45 minutes. The guests were understanding but appreciative when I comped them for the wait.
Had a lady get annoyed with Mandy when she told them there was charge for sides of Shiso and Pickled Daikon. She said she always gets it free when she comes in. I went by and apologized for the inconsistency, but let her know that Shiso is expensive and she should be getting charged.
Specials:
3 Staff members that stood out (why/how):
-Kenta is a little powerhouse in the dish station. He's already surpassed Alex's ability on his second day.
-Chad is a solid worker. Weird comments at times, but you know how them Yankees are.
-Zayn still seeming unfocused at times. I talked to him at the end of the shift about improving overall section awareness. He's still new, and I don't expect it over night, but I let him know there is improvement needed.
-John did well today in the back Bs. Section was well maintained throughout the shift.
Any VIP's in?
Rob
Jason & Susan
Spencer with FNF
Kayo & Take
Comps& Void Detail:
-Server Error for rolls ran to wrong table
-EMP DAY OFF for Spencer
-Owner Comp
R&M needs:
86'd items/ need more:
Saturday PM Recap 9/23/17
Written By: Chelsea
LY Dinner Sales: $7551
TY Dinner Sales: $7507
+/- : 1% and $44 under LY
Dinner Covers: 265
Avg PPA: $28.33
Weather: a warm evening
Special events?: Football games, Pecan Street Festival
Who worked: Clair, Renee, Lindsey, Naoto, Dusten CL, Alyssa Cktl, Hiroe FR and Beorn SA, Kelly D and I host.
Flow of Business, Cuts and Ticket Times: Started off steady, only half full by 5:15, filled up completely by 5:30. Wait was pretty small at the beginning, stayed steady around 30m until 7:30, when it started climbing to 1hr+. By 8:30 it was still 1hr-1hr 15m, and it finally started slowing down around 9:15 and going back to 30m quotes. Off the wait by 10pm, went 2 on at that time and cut Alyssa as well. Ticket times were overall good, except two rolls that were at 35-40m as a result of a sushi bar paper jam. Comped one of the rolls and the table was super appreciative and very happy.
Specials: Mabo Tofu - 10, Yasai Salad - 17, Nigiri Set - 17, Whole Aji - 2
3 Staff members that stood out (why/how):
- Beorn was very helpful today. He's getting better at paying attention to multiple things at once, and made a point to come let me know that he noticed servers weren't organizing dishes very well in the dishpit and that the new dishwasher Chad was looking overwhelmed as a result. I was able to remind the servers about organizing and they got better the rest of the shift. Just good to see Beorn looking out for these things and helping everyone out.
- Lindsey and Clair were super helpful since we were down a host for the night. I stayed at the host stand as much as possible and was host 2 most of the time, but they were regularly coming by and checking in with Kelly to see if they could help her seat anyone. Super thankful for both of them! I know Kelly felt really supported and it was a relief for her.
- Kelly held down the host stand very well for being mostly solo, she held her own while I had to go do other things and she was upbeat the whole night. Bought her dinner for her helping out so much and having to take on so much, and she was very appreciative.
- Had a bingo contest and Lindsey was first to win. She won a $25 gift card to Jacoby's. Dusten came in second place and won $15 Kome bucks which he used on his dinner.
Any VIP's in? James and Ingrid, Yellow Jacket Alison and sister, owner of Vulcan Video, some close family friends of Clair's.
Comps& Void Detail: Guest Changed Mind Tempura Moriawase, Kitchen Error Chk Karaage, it was pretty undercooked. The customer said it was okay, she was very understanding. Sent out a remake, took it off her check and gave her Kome Bucks for next time. Kome Bucks from Dusten, Sushi Bar Error for the ticket jam (Superfly), Birthday Parfait, FNF for Clair's friends. Kome Bucks for an old Mercury gift card. The customers said the card was for $100 and they had spent a lot to win it in a silent auction (it said $100 on the envelope), but when we looked it up, it was only for $25. Seemed like a mixup in cards so honored the $100, but the Ecard comp button wasn't working so used Kome bucks instead - $84.50.
R&M needs:
86'd items/ need more: Mabo Tofu, toro makis.
LY Dinner Sales: $7551
TY Dinner Sales: $7507
+/- : 1% and $44 under LY
Dinner Covers: 265
Avg PPA: $28.33
Weather: a warm evening
Special events?: Football games, Pecan Street Festival
Who worked: Clair, Renee, Lindsey, Naoto, Dusten CL, Alyssa Cktl, Hiroe FR and Beorn SA, Kelly D and I host.
Flow of Business, Cuts and Ticket Times: Started off steady, only half full by 5:15, filled up completely by 5:30. Wait was pretty small at the beginning, stayed steady around 30m until 7:30, when it started climbing to 1hr+. By 8:30 it was still 1hr-1hr 15m, and it finally started slowing down around 9:15 and going back to 30m quotes. Off the wait by 10pm, went 2 on at that time and cut Alyssa as well. Ticket times were overall good, except two rolls that were at 35-40m as a result of a sushi bar paper jam. Comped one of the rolls and the table was super appreciative and very happy.
Specials: Mabo Tofu - 10, Yasai Salad - 17, Nigiri Set - 17, Whole Aji - 2
3 Staff members that stood out (why/how):
- Beorn was very helpful today. He's getting better at paying attention to multiple things at once, and made a point to come let me know that he noticed servers weren't organizing dishes very well in the dishpit and that the new dishwasher Chad was looking overwhelmed as a result. I was able to remind the servers about organizing and they got better the rest of the shift. Just good to see Beorn looking out for these things and helping everyone out.
- Lindsey and Clair were super helpful since we were down a host for the night. I stayed at the host stand as much as possible and was host 2 most of the time, but they were regularly coming by and checking in with Kelly to see if they could help her seat anyone. Super thankful for both of them! I know Kelly felt really supported and it was a relief for her.
- Kelly held down the host stand very well for being mostly solo, she held her own while I had to go do other things and she was upbeat the whole night. Bought her dinner for her helping out so much and having to take on so much, and she was very appreciative.
- Had a bingo contest and Lindsey was first to win. She won a $25 gift card to Jacoby's. Dusten came in second place and won $15 Kome bucks which he used on his dinner.
Any VIP's in? James and Ingrid, Yellow Jacket Alison and sister, owner of Vulcan Video, some close family friends of Clair's.
Comps& Void Detail: Guest Changed Mind Tempura Moriawase, Kitchen Error Chk Karaage, it was pretty undercooked. The customer said it was okay, she was very understanding. Sent out a remake, took it off her check and gave her Kome Bucks for next time. Kome Bucks from Dusten, Sushi Bar Error for the ticket jam (Superfly), Birthday Parfait, FNF for Clair's friends. Kome Bucks for an old Mercury gift card. The customers said the card was for $100 and they had spent a lot to win it in a silent auction (it said $100 on the envelope), but when we looked it up, it was only for $25. Seemed like a mixup in cards so honored the $100, but the Ecard comp button wasn't working so used Kome bucks instead - $84.50.
R&M needs:
86'd items/ need more: Mabo Tofu, toro makis.
Saturday, September 23, 2017
Saturday AM Recap 9/23/17
Written By: Leary
LY Lunch Sales: 3285
TY Lunch Sales: 3333
+/- : +48, +1%
Lunch Covers: 161
Avg PPA: 20.70
Previous Days Labor: 18%
Previous Days Comps: 5%
Controllable Comps: 4%
Weather: Hot & Sunny
Special events?: UT and A&M game day
Who worked:
Sophia, Zayn, Derek, Johnny Cl, Alyssa H, Hire FR, Cal SA
Flow of Business, Cuts and Ticket Times:
It was a decent Saturday lunch. We never went on a wait, but stayed pretty much full throughout the shift with 1 in 1 out. Ticket times were good. No guest issues
Specials:
3 Staff members that stood out (why/how):
-Hard to get a flow with the staff today. Cal was struggling more than usual, Zayn is still trying to get his groove on the floor, and the servers kind of felt stuck in their sections all day. Nothing went wrong, but it took a lot of extra hustle to keep things going. I might start scheduling 5 on Saturdays and Sundays once Kelly is trained.
-Alyssa and Hiroe were great today thankfully.
Any VIP's in?
Erin (the old sushi bar regular)
Wesley came in with his parents trying out Kome for the first time.
Comps& Void Detail:
EMP day off Wesley
FNF for a few pieces for Wesley's family
R&M needs: Replaced the batteries for the front door alarm sensor. They have the batteries available at McGuire's if it ever pops up again in the future.
86'd items/ need more:
LY Lunch Sales: 3285
TY Lunch Sales: 3333
+/- : +48, +1%
Lunch Covers: 161
Avg PPA: 20.70
Previous Days Labor: 18%
Previous Days Comps: 5%
Controllable Comps: 4%
Weather: Hot & Sunny
Special events?: UT and A&M game day
Who worked:
Sophia, Zayn, Derek, Johnny Cl, Alyssa H, Hire FR, Cal SA
Flow of Business, Cuts and Ticket Times:
It was a decent Saturday lunch. We never went on a wait, but stayed pretty much full throughout the shift with 1 in 1 out. Ticket times were good. No guest issues
Specials:
3 Staff members that stood out (why/how):
-Hard to get a flow with the staff today. Cal was struggling more than usual, Zayn is still trying to get his groove on the floor, and the servers kind of felt stuck in their sections all day. Nothing went wrong, but it took a lot of extra hustle to keep things going. I might start scheduling 5 on Saturdays and Sundays once Kelly is trained.
-Alyssa and Hiroe were great today thankfully.
Any VIP's in?
Erin (the old sushi bar regular)
Wesley came in with his parents trying out Kome for the first time.
Comps& Void Detail:
EMP day off Wesley
FNF for a few pieces for Wesley's family
R&M needs: Replaced the batteries for the front door alarm sensor. They have the batteries available at McGuire's if it ever pops up again in the future.
86'd items/ need more:
Friday PM Recap 9/22/17
Written By: Leary
LY Dinner Sales: 7833
TY Dinner Sales: 7649
+/- : -184, -2%
Dinner Covers: 264
Avg PPA: 28.97
Weather: Warm and muggy
Special events?:
Who worked:
Cindy, Renee, Kelly, Johnny, Dusten CL, Annie & Kelly H, Beorn SA, Brennan FR, Alyssa Cktl
Flow of Business, Cuts and Ticket Times:
It was an on/off flow tonight. Didn't fill up until almost 620. The wait had several ups and downs throughout the night. 45 min peaks and 20 min lows. Started winding down after 10, and came off the wait seating an 8-top at 1015. Ticket times were good. Kitchen had a pretty hard pop early on through the shift. Everything came out in a timely manner. Had them remake 1 kara age that was a little dark, but everything else I saw leave the kitchen looked good.
Quote times were good most of the night, but we did have some campers that caused a few tables to go over their quote time. Most were just a few minutes, but 1 table hit 18 min over their quote time. They were happy once sat with a couple free apps.
-Dusten misplaced 2 credit cards during a mass payout in his section. We were looking everywhere. I gave up on finding them and went over to tell the ladies dinner was on us, and we lost their cards and right when I finished Dusten walked over with the cards in question. I ended up giving them each Kome Bucks for the inconvenience of waiting for us to find them. The were luckily very understanding an nice about the whole situation.
-Our 7pm reservation texted at 630 to cancel. I called and left a message saying I was confirming the cancellation and there would be a $30 fee applied to the card. He called back and started giving me an earful and basically said he made the reservation this morning online and cancelled it 30 minutes later and thought is was ridiculous that were going to charge him for that. I told him that there was a transaction log for his reservation, and it looked like it was made over the phone with Chelsea last night. He said that was impossible. He then yelled at his wife in the background and she confirmed that she did in fact make last night over the phone. He then said they left a message on the phone before we opened saying they needed to cancel. There was no message left on the machine. I apologized to him, but let him know the fee is automatic with same day cancellations. He said how ridiculous that was, and I explained that I've already turned down 2 parties that wanted that 7 pm time slot tonight and that's why we have the cancellation fee. He at that point said he was tired of talking about it and hung up me.
-Had another issue with parties combining forces to sit in the party room and skip the wait. A lady told Annie she was a party of 4, and Annie quoted a 45 min wait. I guy from the party then asked Annie if the party room was available, and she said that in fact a party just cancelled. He then said that they were actually going to be a party of 6. Annie said ok let us get it set up for you. She saw the guy approach a 2 top that was walking in and asked if they wanted to join them and then skip the wait. When she let me know I looked in the lobby and saw them all with big smiles laughing and joking while you could see the frustration growing on the faces of people patiently waiting in lobby. There was also a 5 top next on the list that had been waiting for over 40 min. I approached the original 4-top and let them know that we were going to seat another table in the party that had been waiting on the list, and let them know that for a 6 person table it would be over an hour wait. The 2 top immediately jumped ship and asked if they could get on the wait for 2. The guy from the 4-top said, I guess we're going to have to go somewhere else. I let him know it would only be 45 minutes for a 4-top and that we serve drinks. He asked if I'd be buying them, and I said no. I apologized that the plan didn't work out, but ultimately my priority is to the customers that have been waiting for 40+ minutes. They left, the 2 top stayed. The 2-top was complaining to Annie that while they were dealing with me several tables skipped ahead of them and got on the wait. I apologized and assured them it would be a 5 minute difference at most. I checked with the 2-top at the end of their meal to make sure the food and service were good. They were happy. I apologized about to initial start, and the guy admitted that it was the right move, and if he had been waiting and seen that happen he would have been pissed. I thanked him for his understanding.
Specials:
Mabo Tofu- 10
Salad Special- 16
Nigiri Set- 13
Whole Aji- 1
3 Staff members that stood out (why/how):
-Had a bottles contest and Alyssa crushed it.
-Finally had my sit down with Annie, and it went well. It took an hour, but no fighting or crying so I call that a win. In all seriousness, I did go through the list of recent incidents mentioned in the blog and outlined how I would prefer those moments to be handled. Also discussed the overall issues with making management decisions without involving management, and being defensive/argumentative when feedback is given. I let her know I was putting her cocktail training on hold until I see a few weeks of improvement in those areas. She surprisingly said the assessment was fair, and she would work on turning it around. Hopefully so.
Any VIP's in?
-Jason & Susan
-Julian & Nona
-Julian from Daruma
Comps& Void Detail:
-DNL for an okonomiyaki, guest said it tasted too much like a hot dog, that's a new one
-Recovery for an edamame and shumai for the 4 top that went over their quote time
-EMP day for Julian (Daruma) and friends
-DNL for an Agedashi that some regulars sent back. Followed with Vince who agreed that the texture seemed a little off with the recent packages. I ordered one for dinner and it seemed normal.
-FNF for 4 zatoichis for Julian's table
-Kome Bucks for table with lost cards
-Kome Bucks for Alyssa's contest prize
R&M needs:
86'd items/ need more: Ordered more employee coffee. Should be here on Sunday.
LY Dinner Sales: 7833
TY Dinner Sales: 7649
+/- : -184, -2%
Dinner Covers: 264
Avg PPA: 28.97
Weather: Warm and muggy
Special events?:
Who worked:
Cindy, Renee, Kelly, Johnny, Dusten CL, Annie & Kelly H, Beorn SA, Brennan FR, Alyssa Cktl
Flow of Business, Cuts and Ticket Times:
It was an on/off flow tonight. Didn't fill up until almost 620. The wait had several ups and downs throughout the night. 45 min peaks and 20 min lows. Started winding down after 10, and came off the wait seating an 8-top at 1015. Ticket times were good. Kitchen had a pretty hard pop early on through the shift. Everything came out in a timely manner. Had them remake 1 kara age that was a little dark, but everything else I saw leave the kitchen looked good.
Quote times were good most of the night, but we did have some campers that caused a few tables to go over their quote time. Most were just a few minutes, but 1 table hit 18 min over their quote time. They were happy once sat with a couple free apps.
-Dusten misplaced 2 credit cards during a mass payout in his section. We were looking everywhere. I gave up on finding them and went over to tell the ladies dinner was on us, and we lost their cards and right when I finished Dusten walked over with the cards in question. I ended up giving them each Kome Bucks for the inconvenience of waiting for us to find them. The were luckily very understanding an nice about the whole situation.
-Our 7pm reservation texted at 630 to cancel. I called and left a message saying I was confirming the cancellation and there would be a $30 fee applied to the card. He called back and started giving me an earful and basically said he made the reservation this morning online and cancelled it 30 minutes later and thought is was ridiculous that were going to charge him for that. I told him that there was a transaction log for his reservation, and it looked like it was made over the phone with Chelsea last night. He said that was impossible. He then yelled at his wife in the background and she confirmed that she did in fact make last night over the phone. He then said they left a message on the phone before we opened saying they needed to cancel. There was no message left on the machine. I apologized to him, but let him know the fee is automatic with same day cancellations. He said how ridiculous that was, and I explained that I've already turned down 2 parties that wanted that 7 pm time slot tonight and that's why we have the cancellation fee. He at that point said he was tired of talking about it and hung up me.
-Had another issue with parties combining forces to sit in the party room and skip the wait. A lady told Annie she was a party of 4, and Annie quoted a 45 min wait. I guy from the party then asked Annie if the party room was available, and she said that in fact a party just cancelled. He then said that they were actually going to be a party of 6. Annie said ok let us get it set up for you. She saw the guy approach a 2 top that was walking in and asked if they wanted to join them and then skip the wait. When she let me know I looked in the lobby and saw them all with big smiles laughing and joking while you could see the frustration growing on the faces of people patiently waiting in lobby. There was also a 5 top next on the list that had been waiting for over 40 min. I approached the original 4-top and let them know that we were going to seat another table in the party that had been waiting on the list, and let them know that for a 6 person table it would be over an hour wait. The 2 top immediately jumped ship and asked if they could get on the wait for 2. The guy from the 4-top said, I guess we're going to have to go somewhere else. I let him know it would only be 45 minutes for a 4-top and that we serve drinks. He asked if I'd be buying them, and I said no. I apologized that the plan didn't work out, but ultimately my priority is to the customers that have been waiting for 40+ minutes. They left, the 2 top stayed. The 2-top was complaining to Annie that while they were dealing with me several tables skipped ahead of them and got on the wait. I apologized and assured them it would be a 5 minute difference at most. I checked with the 2-top at the end of their meal to make sure the food and service were good. They were happy. I apologized about to initial start, and the guy admitted that it was the right move, and if he had been waiting and seen that happen he would have been pissed. I thanked him for his understanding.
Specials:
Mabo Tofu- 10
Salad Special- 16
Nigiri Set- 13
Whole Aji- 1
3 Staff members that stood out (why/how):
-Had a bottles contest and Alyssa crushed it.
-Finally had my sit down with Annie, and it went well. It took an hour, but no fighting or crying so I call that a win. In all seriousness, I did go through the list of recent incidents mentioned in the blog and outlined how I would prefer those moments to be handled. Also discussed the overall issues with making management decisions without involving management, and being defensive/argumentative when feedback is given. I let her know I was putting her cocktail training on hold until I see a few weeks of improvement in those areas. She surprisingly said the assessment was fair, and she would work on turning it around. Hopefully so.
Any VIP's in?
-Jason & Susan
-Julian & Nona
-Julian from Daruma
Comps& Void Detail:
-DNL for an okonomiyaki, guest said it tasted too much like a hot dog, that's a new one
-Recovery for an edamame and shumai for the 4 top that went over their quote time
-EMP day for Julian (Daruma) and friends
-DNL for an Agedashi that some regulars sent back. Followed with Vince who agreed that the texture seemed a little off with the recent packages. I ordered one for dinner and it seemed normal.
-FNF for 4 zatoichis for Julian's table
-Kome Bucks for table with lost cards
-Kome Bucks for Alyssa's contest prize
R&M needs:
86'd items/ need more: Ordered more employee coffee. Should be here on Sunday.
Friday, September 22, 2017
Friday AM Recap 9/22/17
Written By: Chelsea
LY Lunch Sales: $1884
TY Lunch Sales: $2697
+/- : 43% and $813 over LY
Lunch Covers: 135
Avg PPA: $19.98
Previous Days Labor: 24%
Previous Days Comps: 7%
Controllable Comps: 1.62%
Weather: a warm afternoon, high is mid 90's.
Special events?: none
Who worked: Sophia, Naoto, Patrick, Lindsey CL, Brennan FR and Chaz SA (more on that), Kelly D traning Melody Host.
Flow of Business, Cuts and Ticket Times: Started off steady, and around 11:45 it all started rolling in. We were on a wait by 12:15, and we were off the wait for literally a minute at 1 pm and then it grew back up again until 1:40. Cut Sophia at 1:40, closed with 3 on. Ticket times were good.
Specials: none
3 Staff members that stood out (why/how):
- Beorn and Chaz both arrived at 11:30, Chaz had misread his schedule and thought he worked today. Beorn was actually very tired as he worked last night and works tonight, and Chaz was eager and ready to work since he was already here, so I let them switch for the day. That being said, Chaz is still doing great. He got caught up once when several tables got up at once and a pint glass fell (but didn't break!) but it was toward the end of the second rush so he still finished out strong. Throughout the shift he's still so polite, and open and eager to help anyone that needs it. His responses to folks asking for help are always genuinely positive and willing to help.
- Melody is still doing great as well. Filled in a couple last tips today like that we can seat incomplete parties up until there are three tables open and she was very open to any tips and advice. She also still has a great background with Resy and the rotations of seating, is also very polite and is getting louder with her irrashaimase. Great new addition to the team.
- Other than that, it was basically a veteran lunch and they all held their own. Lindsey handled the sushi bar with ease, even when she got a few tables in a row toward the end of service.
Any VIP's in? - Mr and Mrs Park, former employee Anthony, Derek, Greg that sits at the sushi bar.
Comps& Void Detail: FNF for Anthony, Emp Day Off for Derek, Training meals for the hosts.
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1884
TY Lunch Sales: $2697
+/- : 43% and $813 over LY
Lunch Covers: 135
Avg PPA: $19.98
Previous Days Labor: 24%
Previous Days Comps: 7%
Controllable Comps: 1.62%
Weather: a warm afternoon, high is mid 90's.
Special events?: none
Who worked: Sophia, Naoto, Patrick, Lindsey CL, Brennan FR and Chaz SA (more on that), Kelly D traning Melody Host.
Flow of Business, Cuts and Ticket Times: Started off steady, and around 11:45 it all started rolling in. We were on a wait by 12:15, and we were off the wait for literally a minute at 1 pm and then it grew back up again until 1:40. Cut Sophia at 1:40, closed with 3 on. Ticket times were good.
Specials: none
3 Staff members that stood out (why/how):
- Beorn and Chaz both arrived at 11:30, Chaz had misread his schedule and thought he worked today. Beorn was actually very tired as he worked last night and works tonight, and Chaz was eager and ready to work since he was already here, so I let them switch for the day. That being said, Chaz is still doing great. He got caught up once when several tables got up at once and a pint glass fell (but didn't break!) but it was toward the end of the second rush so he still finished out strong. Throughout the shift he's still so polite, and open and eager to help anyone that needs it. His responses to folks asking for help are always genuinely positive and willing to help.
- Melody is still doing great as well. Filled in a couple last tips today like that we can seat incomplete parties up until there are three tables open and she was very open to any tips and advice. She also still has a great background with Resy and the rotations of seating, is also very polite and is getting louder with her irrashaimase. Great new addition to the team.
- Other than that, it was basically a veteran lunch and they all held their own. Lindsey handled the sushi bar with ease, even when she got a few tables in a row toward the end of service.
Any VIP's in? - Mr and Mrs Park, former employee Anthony, Derek, Greg that sits at the sushi bar.
Comps& Void Detail: FNF for Anthony, Emp Day Off for Derek, Training meals for the hosts.
R&M needs:
86'd items/ need more:
Thursday, September 21, 2017
Thursday PM Recap 9/21/17
Written By: Chelsea
LY Dinner Sales: $4520
TY Dinner Sales: $4369
+/- : 3% and $151 under LY
Dinner Covers: 157
Avg PPA: $27.83
Weather: another very warm evening. high 80s, low 90s.
Special events?: John's Birthday, my dad's birthday.
Who worked: Patrick, Kelly, Lindsey, Cindy, Dusten CL, Alyssa Cktl, Brennan FR and Beorn SA, Annie and John host.
Flow of Business, Cuts and Ticket Times: Started off pretty slow, didn't get on a wait by 7pm so I let Alyssa go. We had a brief wait from 7:30 to 8, but that was it. Annie sold only $66 of cocktail sales. At 7:45, the Brinks people showed up (of course, right during the pop!) and I was able to get a hold of Andrew who let me know what to do. We were off the wait by 8, I let John go at 8:15, since we hadn't had any more tables come in in a while, and it was his birthday. By 8:30, we went 3 on, 2 on at 9:15, and let Dusten take over at 9:40. Ticket times were good.
Specials: Mabo Tofu - 3, Yasai Salad - 4, Whole Aji - 3
3 Staff members that stood out (why/how):
- Annie was definitely better today. I did stay at the host stand mostly for the first couple hours just to keep an eye on them, but I didn't notice any hiccups from her today. Since it was pretty steady, she was able to stay on track. She did let me know that John wasn't very thorough when he did his bathroom check before he left, but he did leave at 8:45 and she didn't check it until 9:30, so I'm not sure if it was entirely on him or the people that used it after he cleaned it.
- No other real standouts today. It was a pretty steady shift so everyone was able to get it done smoothly.
Any VIP's in? my parents, aunt, uncle, and cousin. Brennan's GF with a friend.
Comps& Void Detail: I bought most of my family's meal, Birthday Taiyaki, Mgr Meal Naoto came for 3x Topo Chico, 15% FNF for Brennan's GF and friend, Sushi Bar error salmon sashimi. When it hit the table, it was still a bit frozen, and we let the sushi bar know and they started making a sake toro sashimi to send instead, but the customers were full and didn't want it, so sushi bar reused it. Gave them $10 Kome Bucks for next time, and they were very happy. Dusten bought a bottle of Kikusui (Chrysanthemum Mist) at cost to give John for his birthday.
R&M needs:
86'd items/ need more:
LY Dinner Sales: $4520
TY Dinner Sales: $4369
+/- : 3% and $151 under LY
Dinner Covers: 157
Avg PPA: $27.83
Weather: another very warm evening. high 80s, low 90s.
Special events?: John's Birthday, my dad's birthday.
Who worked: Patrick, Kelly, Lindsey, Cindy, Dusten CL, Alyssa Cktl, Brennan FR and Beorn SA, Annie and John host.
Flow of Business, Cuts and Ticket Times: Started off pretty slow, didn't get on a wait by 7pm so I let Alyssa go. We had a brief wait from 7:30 to 8, but that was it. Annie sold only $66 of cocktail sales. At 7:45, the Brinks people showed up (of course, right during the pop!) and I was able to get a hold of Andrew who let me know what to do. We were off the wait by 8, I let John go at 8:15, since we hadn't had any more tables come in in a while, and it was his birthday. By 8:30, we went 3 on, 2 on at 9:15, and let Dusten take over at 9:40. Ticket times were good.
Specials: Mabo Tofu - 3, Yasai Salad - 4, Whole Aji - 3
3 Staff members that stood out (why/how):
- Annie was definitely better today. I did stay at the host stand mostly for the first couple hours just to keep an eye on them, but I didn't notice any hiccups from her today. Since it was pretty steady, she was able to stay on track. She did let me know that John wasn't very thorough when he did his bathroom check before he left, but he did leave at 8:45 and she didn't check it until 9:30, so I'm not sure if it was entirely on him or the people that used it after he cleaned it.
- No other real standouts today. It was a pretty steady shift so everyone was able to get it done smoothly.
Any VIP's in? my parents, aunt, uncle, and cousin. Brennan's GF with a friend.
Comps& Void Detail: I bought most of my family's meal, Birthday Taiyaki, Mgr Meal Naoto came for 3x Topo Chico, 15% FNF for Brennan's GF and friend, Sushi Bar error salmon sashimi. When it hit the table, it was still a bit frozen, and we let the sushi bar know and they started making a sake toro sashimi to send instead, but the customers were full and didn't want it, so sushi bar reused it. Gave them $10 Kome Bucks for next time, and they were very happy. Dusten bought a bottle of Kikusui (Chrysanthemum Mist) at cost to give John for his birthday.
R&M needs:
86'd items/ need more:
Thursday AM Recap 9/21/17
Written By: Leary
LY Lunch Sales: 1765
TY Lunch Sales: 2398
+/- : +633, +36%
Lunch Covers: 137
Avg PPA: 17.50
Previous Days Labor: 30% (sushi bar labor seemed higher than normal, but everyone's Clock Out times looked accurate.)
Previous Days Comps: 8%
Controllable Comps: 0%
Weather: Warm and Humid
Special events?:
Who worked:
Kelly, Patrick, John, Johnny Cl, Chaz SA, Britt H, Brennan FR
Flow of Business, Cuts and Ticket Times:
It was a decent Thursday lunch with an oddly late pop. We were mostly full a little after 12, and stayed steady until 115. We had a lot of tables get up and it seemed like we were going to slow down, but then got a second rush at 130 that ended with a 7 top that sat right before close. A little longer of a day for everyone, but definitely gave us a nice boost in sales. Ticket times were solid today.
Had an unfortunate issue with a lady who rang up $45 tab at the sushi bar, and then told Johnny she forgot her wallet and would go home and call in payment. She was heading for the door when I approached her in the lobby, and asked if she had anything to leave as collateral. She immediately got really defensive and upset with me about it. I apologized and tried to let her know that this has been a common occurrence lately and then guests never return. I let her know that it's nothing personal, but I needed some assurance that she would come back. She got really flustered and said "What do you expect me to do?" I asked if she had a cellphone to leave, and she said no and continued that I was being ridiculous and that she was going to just go. I asked if she was driving, and she said of course. I said how about I just write down her license plate. She huffed and said fine. She complained the whole way there, and asked if I wanted to ride with her. I apologized once again, and said I appreciated her cooperation. She did come back with a card, but I'm not sure that would have happened had I not written down her license plate. People forget their wallets, but usually they aren't so combative and are more willing to figure out a solution. The whole situation was weird.
Specials:
3 Staff members that stood out (why/how):
-Britt did really well on a busier lunch shift. Very professional and efficient. I can see she gets slightly overwhelmed when multiple tasks need attention (phone is ringing, a table is finally complete, while others are waiting to get on the wait list), but I think the host stand here can be overwhelming to very seasoned staff members when new. It just takes a bit to find a rhythm and figure out how best to prioritize those moments. I was up there a lot during the pops to help her avoid getting too stressed.
-Chaz is really great. He seems to get a little better every time I work with him. Still needs some direction with prioritizing actions as well, but he's always receptive to feedback and has a lot of hustle.
-John has been very good about pre-bussing and staying productive since our last conversation.
Any VIP's in?
Andrew (the architect)
John
Comps& Void Detail:
Kome bucks from Kelly, and John.
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1765
TY Lunch Sales: 2398
+/- : +633, +36%
Lunch Covers: 137
Avg PPA: 17.50
Previous Days Labor: 30% (sushi bar labor seemed higher than normal, but everyone's Clock Out times looked accurate.)
Previous Days Comps: 8%
Controllable Comps: 0%
Weather: Warm and Humid
Special events?:
Who worked:
Kelly, Patrick, John, Johnny Cl, Chaz SA, Britt H, Brennan FR
Flow of Business, Cuts and Ticket Times:
It was a decent Thursday lunch with an oddly late pop. We were mostly full a little after 12, and stayed steady until 115. We had a lot of tables get up and it seemed like we were going to slow down, but then got a second rush at 130 that ended with a 7 top that sat right before close. A little longer of a day for everyone, but definitely gave us a nice boost in sales. Ticket times were solid today.
Had an unfortunate issue with a lady who rang up $45 tab at the sushi bar, and then told Johnny she forgot her wallet and would go home and call in payment. She was heading for the door when I approached her in the lobby, and asked if she had anything to leave as collateral. She immediately got really defensive and upset with me about it. I apologized and tried to let her know that this has been a common occurrence lately and then guests never return. I let her know that it's nothing personal, but I needed some assurance that she would come back. She got really flustered and said "What do you expect me to do?" I asked if she had a cellphone to leave, and she said no and continued that I was being ridiculous and that she was going to just go. I asked if she was driving, and she said of course. I said how about I just write down her license plate. She huffed and said fine. She complained the whole way there, and asked if I wanted to ride with her. I apologized once again, and said I appreciated her cooperation. She did come back with a card, but I'm not sure that would have happened had I not written down her license plate. People forget their wallets, but usually they aren't so combative and are more willing to figure out a solution. The whole situation was weird.
Specials:
3 Staff members that stood out (why/how):
-Britt did really well on a busier lunch shift. Very professional and efficient. I can see she gets slightly overwhelmed when multiple tasks need attention (phone is ringing, a table is finally complete, while others are waiting to get on the wait list), but I think the host stand here can be overwhelming to very seasoned staff members when new. It just takes a bit to find a rhythm and figure out how best to prioritize those moments. I was up there a lot during the pops to help her avoid getting too stressed.
-Chaz is really great. He seems to get a little better every time I work with him. Still needs some direction with prioritizing actions as well, but he's always receptive to feedback and has a lot of hustle.
-John has been very good about pre-bussing and staying productive since our last conversation.
Any VIP's in?
Andrew (the architect)
John
Comps& Void Detail:
Kome bucks from Kelly, and John.
R&M needs:
86'd items/ need more:
Wednesday, September 20, 2017
Wednesday 9/20/17 PM recap
Written By: Dusten
LY Dinner Sales: 4306
TY Dinner Sales:4307
+/- : $1 over LY, 0% change
Dinner Covers: 158
Avg PPA: 27.26
Weather: 90's in the day.
Special events?:
Who worked: John H., Zayn, Lindsey, Derek, Sophia CL, Alyssa and Annie tag-team training Melody at H (more on that later), Brennan FR and Beorn SA
Flow of Business, Cuts and Ticket Times: Pretty solid crowd for happy hour. Thinned out around 6:45 and then the dinner pop came. Never really went on a wait. We were full until about 8pm. I cut John then. I cut Zayn, Annie and Melody at 8:30 and Lindsey at 9pm. No ticket time issues. Super dead the last hour. 2 tables in the whole place.
Specials: 3 Mabo Tofu, 11 yasai salads, 2 Aji Sashimi (one, technically)
3 Staff members that stood out (why/how): The host stand was a bit of a handful today. Annie worked lunch and when I came in she tells me that she and Alyssa have traded in-times. And Melody is here for training. I look at the schedule and Alyssa isn't on it. Kelly Dobbins is, with the same in-time as Melody. I stands to reason that Kelly was the intended trainer when the schedule was written. Considering the multitude of ongoing issues we are having with Annie, I was very unsure of how she would do training anyone. Elizabeth happened to be here and I relayed the situation to her and she said it should be fine.
6pm rolls around and so does Alyssa. Shortly after I notice Annie in the server station making drinks. I tell Annie if she is going to be training someone, then Alyssa needs to be making the drinks. Annie replies, "Oh we thought it would be better if Alyssa trained Melody, because she has worked here longer." I agreed with the end to her logic, but it is still just Annie making decisions above her pay-grade. Later I find out they're both training her and are planning on splitting the training meal. Another managerial decision I'd like to be a part of making. When I go to get their order, they're each ordering $10 each. Annie, Alyssa and Melody. I say, no that's not right. Melody gets the full $15 and they split the other $15. They adjust their orders.
When I tell them that Annie and Melody are cut, Alyssa seems to be under the impression that Annie was going to stay on, because she offered to. I again, say no, Annie has been here without at break and she needs to go, and above all, none of these decisions are Annie's to make!
A few minutes later Annie tells me that Alyssa is in the bathroom crying. She wanted to leave because her birthday was yesterday and she has been hungover the whole day. I talk to Alyssa myself and she says she is fine and is just really stressed and having a bit of a mental break down. I tell her she can take a few minutes, but if she is fine, I need her to do her job. She agrees and I have her stay on until 9:45. None of these issues were in any way necessary, and took up entirely too much time and energy. I know we said that the host stand is going to require more attention as we have new people coming in, but the fully trained employees that should know better by now are the ones causing the problems today.
In most of this, Annie is the main issue. I'm pretty sick of her habitual refusal to stay in her lane. Someone, an employee, came to me with a question. Before I have a chance to respond Annie is telling them the wrong information. She caught herself and apologized, but not before she caught a look from me. I took the rest of the situation to the server station as it was irrelevant to the host stand, and to the point I'm trying to make here.
There was another yelper sighting our lack of to-go food on the yelp page that has stated since it's inception that we do not do to go food.... or delivery for that matter. The thing that makes this different than the goofy 2-star, is that this woman sights the host as being off-putting in her response... enough to make the guest reconsider eating here at all. The review is dated today. That doesn't mean she came in today, but I think her review warrants a response and a follow up as to when exactly she came in, so that we can address the issue of tone and delivery of policies to our customers from the hosts. The yelper is in our neighborhood, new to town and could very likely become a regular. She gave us 4 stars in spite of our service.
Lindsey won Bingo tonight and gave me no issues whatsoever. She took home a $25 gift card to Parkside.
Derek took second place, winning $15 Kome Bucks for his efforts. Derek reminds me a great deal of Jason Camacho. He can sell a ketchup popsicle to a woman in white gloves. On the other hand, I can't keep him away from the iPod or the reciever, he is opportunistic and thinks nothing of asking to be cut, or if he can give tables away because he doesn't want to work any longer. He is a good worker when it serves his interests and a hindrance to service when he has no interest.
Zayn did well today. He asked for help when he needed it. I saw him frantically looking to buttons while dealing with a 5-top table. He asked me to grab a couple of drinks for him. When he had everything together it was very apparent that he is still working on his tray balancing. He tries to carry it one handed but spots himself with his free hand pretty closely.
Melody has a good deal of experience with Resy and hosting at Jacoby's. Her "Irrashaimase" is clear and loud enough to hear. I emphasized to Alyssa to not become complacent in her training, because the details that set us apart from other restaurants will ultimately go unaddressed and the new hire will suffer for it. As slow as we were, Melody mentioned it would still be a good night at Jacoby's. If we hire people and need them to uphold our standards, we cannot get lazy when they have a relative grasp of the fundamentals.
Any VIP's in? Spencers's Mom.
Devin and his wife.
Leslie and a friend.
Comps& Void Detail: Guest Changed min for Aji Sashimi. Derek swears up and down they pointed to the Aji, but they claimed they wanted the Mabo Tofu. We managed to resell the Aji.
EMP day off for Derek.
FNF'd Spencer Mom
Derek used his Kome bucks prize for his dinner.
R&M needs: We need more men's t-shirts. Don't know if we're waiting on the new designs or what, but I've had more than one customer asking for sizes of shirts that we don't have.
David turned n his form for direct deposit. I put it in Leary's box
I really do need all MOD's to please actively check the beverage order invoices and marked them as received or otherwise on the order sheet. It is the clipboard hanging on the nail just to the left of the office door. There are things that are still out of stock at (Hana Raspberry) or others signed and paid for that weren't delivered (Radio Boca Tempranillo). Thank you.
Brinks was a no-call no-show today. Bag is still in the safe.
86'd items/ need more:
LY Dinner Sales: 4306
TY Dinner Sales:4307
+/- : $1 over LY, 0% change
Dinner Covers: 158
Avg PPA: 27.26
Weather: 90's in the day.
Special events?:
Who worked: John H., Zayn, Lindsey, Derek, Sophia CL, Alyssa and Annie tag-team training Melody at H (more on that later), Brennan FR and Beorn SA
Flow of Business, Cuts and Ticket Times: Pretty solid crowd for happy hour. Thinned out around 6:45 and then the dinner pop came. Never really went on a wait. We were full until about 8pm. I cut John then. I cut Zayn, Annie and Melody at 8:30 and Lindsey at 9pm. No ticket time issues. Super dead the last hour. 2 tables in the whole place.
Specials: 3 Mabo Tofu, 11 yasai salads, 2 Aji Sashimi (one, technically)
3 Staff members that stood out (why/how): The host stand was a bit of a handful today. Annie worked lunch and when I came in she tells me that she and Alyssa have traded in-times. And Melody is here for training. I look at the schedule and Alyssa isn't on it. Kelly Dobbins is, with the same in-time as Melody. I stands to reason that Kelly was the intended trainer when the schedule was written. Considering the multitude of ongoing issues we are having with Annie, I was very unsure of how she would do training anyone. Elizabeth happened to be here and I relayed the situation to her and she said it should be fine.
6pm rolls around and so does Alyssa. Shortly after I notice Annie in the server station making drinks. I tell Annie if she is going to be training someone, then Alyssa needs to be making the drinks. Annie replies, "Oh we thought it would be better if Alyssa trained Melody, because she has worked here longer." I agreed with the end to her logic, but it is still just Annie making decisions above her pay-grade. Later I find out they're both training her and are planning on splitting the training meal. Another managerial decision I'd like to be a part of making. When I go to get their order, they're each ordering $10 each. Annie, Alyssa and Melody. I say, no that's not right. Melody gets the full $15 and they split the other $15. They adjust their orders.
When I tell them that Annie and Melody are cut, Alyssa seems to be under the impression that Annie was going to stay on, because she offered to. I again, say no, Annie has been here without at break and she needs to go, and above all, none of these decisions are Annie's to make!
A few minutes later Annie tells me that Alyssa is in the bathroom crying. She wanted to leave because her birthday was yesterday and she has been hungover the whole day. I talk to Alyssa myself and she says she is fine and is just really stressed and having a bit of a mental break down. I tell her she can take a few minutes, but if she is fine, I need her to do her job. She agrees and I have her stay on until 9:45. None of these issues were in any way necessary, and took up entirely too much time and energy. I know we said that the host stand is going to require more attention as we have new people coming in, but the fully trained employees that should know better by now are the ones causing the problems today.
In most of this, Annie is the main issue. I'm pretty sick of her habitual refusal to stay in her lane. Someone, an employee, came to me with a question. Before I have a chance to respond Annie is telling them the wrong information. She caught herself and apologized, but not before she caught a look from me. I took the rest of the situation to the server station as it was irrelevant to the host stand, and to the point I'm trying to make here.
There was another yelper sighting our lack of to-go food on the yelp page that has stated since it's inception that we do not do to go food.... or delivery for that matter. The thing that makes this different than the goofy 2-star, is that this woman sights the host as being off-putting in her response... enough to make the guest reconsider eating here at all. The review is dated today. That doesn't mean she came in today, but I think her review warrants a response and a follow up as to when exactly she came in, so that we can address the issue of tone and delivery of policies to our customers from the hosts. The yelper is in our neighborhood, new to town and could very likely become a regular. She gave us 4 stars in spite of our service.
Lindsey won Bingo tonight and gave me no issues whatsoever. She took home a $25 gift card to Parkside.
Derek took second place, winning $15 Kome Bucks for his efforts. Derek reminds me a great deal of Jason Camacho. He can sell a ketchup popsicle to a woman in white gloves. On the other hand, I can't keep him away from the iPod or the reciever, he is opportunistic and thinks nothing of asking to be cut, or if he can give tables away because he doesn't want to work any longer. He is a good worker when it serves his interests and a hindrance to service when he has no interest.
Zayn did well today. He asked for help when he needed it. I saw him frantically looking to buttons while dealing with a 5-top table. He asked me to grab a couple of drinks for him. When he had everything together it was very apparent that he is still working on his tray balancing. He tries to carry it one handed but spots himself with his free hand pretty closely.
Melody has a good deal of experience with Resy and hosting at Jacoby's. Her "Irrashaimase" is clear and loud enough to hear. I emphasized to Alyssa to not become complacent in her training, because the details that set us apart from other restaurants will ultimately go unaddressed and the new hire will suffer for it. As slow as we were, Melody mentioned it would still be a good night at Jacoby's. If we hire people and need them to uphold our standards, we cannot get lazy when they have a relative grasp of the fundamentals.
Any VIP's in? Spencers's Mom.
Devin and his wife.
Leslie and a friend.
Comps& Void Detail: Guest Changed min for Aji Sashimi. Derek swears up and down they pointed to the Aji, but they claimed they wanted the Mabo Tofu. We managed to resell the Aji.
EMP day off for Derek.
FNF'd Spencer Mom
Derek used his Kome bucks prize for his dinner.
R&M needs: We need more men's t-shirts. Don't know if we're waiting on the new designs or what, but I've had more than one customer asking for sizes of shirts that we don't have.
David turned n his form for direct deposit. I put it in Leary's box
I really do need all MOD's to please actively check the beverage order invoices and marked them as received or otherwise on the order sheet. It is the clipboard hanging on the nail just to the left of the office door. There are things that are still out of stock at (Hana Raspberry) or others signed and paid for that weren't delivered (Radio Boca Tempranillo). Thank you.
Brinks was a no-call no-show today. Bag is still in the safe.
86'd items/ need more:
Wednesday A.M. 9/20/17
Written By: Drew
LY Lunch Sales: $1785
TY Lunch Sales: $1567 (-218)
+/- : -12%
Lunch Covers: 90
Avg PPA: $17.41
Weather:
Cloudy and in the 80's
Special events?:
Who worked: Kelly, John, Zayn, Johnny CL, Chaz SA, Annie H, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Interesting start to things. Around 11:15 I had a woman call in and say that she wanted to make a reservation for our party room for a business meeting. Annie asked how many people she had in her party and she said 5. Annie then explained to her our policy for the party room. After that the woman asked to speak with management. She further explained that the meeting needed to be private and away from guest. I offered to put her in a corner of the restaurant where they could be less bothered but she said " No, I want the party room or i dont want to eat there at all". At this moment I reached out to Leary for a second opinion. He said stick to the policy but if she did arrive and we had no one in the room at the moment that we could seat her party. I let her know this and she appreciated me trying. I told her that id take her number down and that I would give her a call just in case a larger party walked in, that way she wouldn't waste her time. She was immediately appreciative and her tone went from angry entitlement to calm gratefulness. Around 11:30 We had an 8 top walk in so at that time I called her back and informed we wouldn't be able to seat her group. She thanked me for trying and wish me a good day. Around 12:15 Lee let me know that we didn't have many mangoes left because we had returned the ones we got this morning due to the mangoes being too soft. Immediately called Rodrigo to touch base with where our replacement was, replacement product arrived at 12:45, except this time they were really hard. So instead of sending them back again, i just had the sushi bar cut the hard mangoes and pour sugar on them, a little trick I learned from Take to soften them up. We started to fill up around 12:45 with only 2 tables open, and I thought there was going to be a nice rush but then it immediately died down. Cut John at 1 then Zayn at 1:25 and then Kelly at 1:45.
Specials:
3 Staff members that stood out (why/how):
-Chaz seems to be improving, I saw him consolidating a lot of his actions today. He just needs to work on Speed.
-Lee did a great job communicating to me about the mangoes and staying on top of Josh and Ben while they worked on prepping extra for our large catering order tomorrow morning.
-Annie attitude was amazing today. She was polite with me and all the guests and she was super positive. Also kept busy in her downtime. A pleasant 180 from the last shift I worked with her.
- Servers all did a great job pre-busing today. They also grabbed plates with them every time they went to the back. All around helpful and self-sufficient.
Any VIP's in?
Comps& Void Detail:
No Comps!!! Woohoo
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1785
TY Lunch Sales: $1567 (-218)
+/- : -12%
Lunch Covers: 90
Avg PPA: $17.41
Weather:
Cloudy and in the 80's
Special events?:
Who worked: Kelly, John, Zayn, Johnny CL, Chaz SA, Annie H, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Interesting start to things. Around 11:15 I had a woman call in and say that she wanted to make a reservation for our party room for a business meeting. Annie asked how many people she had in her party and she said 5. Annie then explained to her our policy for the party room. After that the woman asked to speak with management. She further explained that the meeting needed to be private and away from guest. I offered to put her in a corner of the restaurant where they could be less bothered but she said " No, I want the party room or i dont want to eat there at all". At this moment I reached out to Leary for a second opinion. He said stick to the policy but if she did arrive and we had no one in the room at the moment that we could seat her party. I let her know this and she appreciated me trying. I told her that id take her number down and that I would give her a call just in case a larger party walked in, that way she wouldn't waste her time. She was immediately appreciative and her tone went from angry entitlement to calm gratefulness. Around 11:30 We had an 8 top walk in so at that time I called her back and informed we wouldn't be able to seat her group. She thanked me for trying and wish me a good day. Around 12:15 Lee let me know that we didn't have many mangoes left because we had returned the ones we got this morning due to the mangoes being too soft. Immediately called Rodrigo to touch base with where our replacement was, replacement product arrived at 12:45, except this time they were really hard. So instead of sending them back again, i just had the sushi bar cut the hard mangoes and pour sugar on them, a little trick I learned from Take to soften them up. We started to fill up around 12:45 with only 2 tables open, and I thought there was going to be a nice rush but then it immediately died down. Cut John at 1 then Zayn at 1:25 and then Kelly at 1:45.
Specials:
3 Staff members that stood out (why/how):
-Chaz seems to be improving, I saw him consolidating a lot of his actions today. He just needs to work on Speed.
-Lee did a great job communicating to me about the mangoes and staying on top of Josh and Ben while they worked on prepping extra for our large catering order tomorrow morning.
-Annie attitude was amazing today. She was polite with me and all the guests and she was super positive. Also kept busy in her downtime. A pleasant 180 from the last shift I worked with her.
- Servers all did a great job pre-busing today. They also grabbed plates with them every time they went to the back. All around helpful and self-sufficient.
Any VIP's in?
Comps& Void Detail:
No Comps!!! Woohoo
R&M needs:
86'd items/ need more:
Tuesday, September 19, 2017
Tue PM 9/19/17 Recap
Written By: Devin Steuerwald
LY Dinner Sales: $4585.00
TY Dinner Sales: $5118.00
+/- : +533.00, 12%
Dinner Covers: 182
Avg PPA: 28.12
Weather: Partly cloudy currently, the high will be 93 and a low of 76 tonight.
Special events?: Asahi Draft night
Who worked:Derek, Zayn, Lindsey, Naoto, Clair, Kelly H1 training Melody, Jenny H2, Hiroe FR, Cal SA
Flow of Business, Cuts and Ticket Times:
-Steady start getting on a wait by 6:30 pm, restaurant started to clear out and we got off the wait by 7:30 PM slowly filled back up and we went on an half hour wait at 8 pm till 8:45 pm. Cut H1 and Trainee at 9:15 and went 2 on the floor.
-ticket times for saute in the BOH got a little long in the beginning of service but were great for the rest of the night. just got hit hard in the beginning.
-Sushi bar had a few 30 min tickets tonight, they just got hit hard in a couple of different waves. I talked to all tables with late times, everyone was happy and fine
Specials:
- Mabo Tofu- 7
-Yasai Salad- 9
-Nigiri Set- 9
3 Staff members that stood out (why/how):
-Kelly did a great job training Melody, She is a very capable host! Kelly said she is ready for the floor and knows how to run Resy and knows table number. Kelly says she should run the board tomorrow and we could fast track her!
- Jenny did a good job at the host stand tonight too! Kelly said she was being very vocal and came out of her shell a little. she had no problems that i was aware of tonight. she closed the host stand and was by herself for the last hour.
- Zayn had a pretty busy section with a couple of parties ordering a lot of nigiri. He handled the pressure and did a good job of asking for help when he needed it.
Any VIP's in?
-Sales reps from Mutual Trading
-The Powe's
Comps& Void Detail:
-Kitchen Error- 30 min on a gyoza ( station got hit hard) $4
-Friends and Family- 20% off Mutual Trading- $10.40
-training meal- Kelly and Melody $26.00
-kome bucks- zayn- $10.50
R&M needs:
86'd items/ need more: we got low on hot sake glasses tonight, we might want to order up for colder months.
LY Dinner Sales: $4585.00
TY Dinner Sales: $5118.00
+/- : +533.00, 12%
Dinner Covers: 182
Avg PPA: 28.12
Weather: Partly cloudy currently, the high will be 93 and a low of 76 tonight.
Special events?: Asahi Draft night
Who worked:Derek, Zayn, Lindsey, Naoto, Clair, Kelly H1 training Melody, Jenny H2, Hiroe FR, Cal SA
Flow of Business, Cuts and Ticket Times:
-Steady start getting on a wait by 6:30 pm, restaurant started to clear out and we got off the wait by 7:30 PM slowly filled back up and we went on an half hour wait at 8 pm till 8:45 pm. Cut H1 and Trainee at 9:15 and went 2 on the floor.
-ticket times for saute in the BOH got a little long in the beginning of service but were great for the rest of the night. just got hit hard in the beginning.
-Sushi bar had a few 30 min tickets tonight, they just got hit hard in a couple of different waves. I talked to all tables with late times, everyone was happy and fine
Specials:
- Mabo Tofu- 7
-Yasai Salad- 9
-Nigiri Set- 9
3 Staff members that stood out (why/how):
-Kelly did a great job training Melody, She is a very capable host! Kelly said she is ready for the floor and knows how to run Resy and knows table number. Kelly says she should run the board tomorrow and we could fast track her!
- Jenny did a good job at the host stand tonight too! Kelly said she was being very vocal and came out of her shell a little. she had no problems that i was aware of tonight. she closed the host stand and was by herself for the last hour.
- Zayn had a pretty busy section with a couple of parties ordering a lot of nigiri. He handled the pressure and did a good job of asking for help when he needed it.
Any VIP's in?
-Sales reps from Mutual Trading
-The Powe's
Comps& Void Detail:
-Kitchen Error- 30 min on a gyoza ( station got hit hard) $4
-Friends and Family- 20% off Mutual Trading- $10.40
-training meal- Kelly and Melody $26.00
-kome bucks- zayn- $10.50
R&M needs:
86'd items/ need more: we got low on hot sake glasses tonight, we might want to order up for colder months.
Tuesday AM Recap 9/19/17
Written By: Naoto
LY Lunch Sales:$2586
TY Lunch Sales: $2273
+/- : -$313, -12%
Lunch Covers: 126
Avg PPA: $18.04
Previous Days Labor: $235 , 3%
Previous Days Comps: $467.18, 6%
Controllable Comps: $4
Weather: Hot, and slight overcast 93/75
Special events?:
Asahi Tuesday
Who worked:
Lindsey, Patrick, Kelly, Johnny CL, Chaz SA, Jon FR, Brittany Host
Flow of Business, Cuts and Ticket Times:
Started off quite slow fand turned to be a busy lunch. Few tables here and there with no section filling up more than half. We had a reservation for 10 at 12:00 which turned out to be 8. As we were sitting the party, we had our first wave of lunch rush. We immediately filled up and went on a wait by 12:15 for 10-15 mins. While helping out Johnny (since he got quadriple sat with the party), wait grew closer to a 20 min wait , about 6-7 tables deep. We were coming off the wait around 1:15, and we a had two 7 top walkins come in. (one complete and the other incomplete.) Sat the complete party in the party room, and the other, which ended up being a 4 top at B5.
Went to 3 on at 1:30 and the rest stayed till we closed.
No major nor minor screw up, except for couple rolls that got ranged up by mistake. Couple roll were marked on the sushi card and he did not personally mark it down. Johnny repeated the order and it wasn't corrected.
Specials:
3 Staff members that stood out (why/how):
No specific person to point out. Everyone pull their weight and ran a solid shift especially during the lunch rush.
Brittany on her second shift. I think she did a great job. Knows her way around the Ipad, giving accurate quote times, and pretty hard worker too.
First time working with Chaz, and heard its been about a week. He's quick to buss and turn tables. Helping out others with pre buss when needed. Has a great attitude as well.
Any VIP's in?
Kayo
Sayo
Bejorn
Rachel (no Carlos but two other friends)
Jess (my friend and Krystin's room mate)
Elder White couple that comes in a lot.. will try to figure out their names next time. Also a Daruma regular.
Comps& Void Detail:
Ana Disount
Owner Discount - kayo
F&F- Jess Mccoy (my friend and Krystin's room mate)
Emp day off- Sayo (bought her lunch)
Emp Day off- Bejorn
Guest changed mind- Trio, Trantula
R&M needs:
86'd items/ need more:
LY Lunch Sales:$2586
TY Lunch Sales: $2273
+/- : -$313, -12%
Lunch Covers: 126
Avg PPA: $18.04
Previous Days Labor: $235 , 3%
Previous Days Comps: $467.18, 6%
Controllable Comps: $4
Weather: Hot, and slight overcast 93/75
Special events?:
Asahi Tuesday
Who worked:
Lindsey, Patrick, Kelly, Johnny CL, Chaz SA, Jon FR, Brittany Host
Flow of Business, Cuts and Ticket Times:
Started off quite slow fand turned to be a busy lunch. Few tables here and there with no section filling up more than half. We had a reservation for 10 at 12:00 which turned out to be 8. As we were sitting the party, we had our first wave of lunch rush. We immediately filled up and went on a wait by 12:15 for 10-15 mins. While helping out Johnny (since he got quadriple sat with the party), wait grew closer to a 20 min wait , about 6-7 tables deep. We were coming off the wait around 1:15, and we a had two 7 top walkins come in. (one complete and the other incomplete.) Sat the complete party in the party room, and the other, which ended up being a 4 top at B5.
Went to 3 on at 1:30 and the rest stayed till we closed.
No major nor minor screw up, except for couple rolls that got ranged up by mistake. Couple roll were marked on the sushi card and he did not personally mark it down. Johnny repeated the order and it wasn't corrected.
Specials:
3 Staff members that stood out (why/how):
No specific person to point out. Everyone pull their weight and ran a solid shift especially during the lunch rush.
Brittany on her second shift. I think she did a great job. Knows her way around the Ipad, giving accurate quote times, and pretty hard worker too.
First time working with Chaz, and heard its been about a week. He's quick to buss and turn tables. Helping out others with pre buss when needed. Has a great attitude as well.
Any VIP's in?
Kayo
Sayo
Bejorn
Rachel (no Carlos but two other friends)
Jess (my friend and Krystin's room mate)
Elder White couple that comes in a lot.. will try to figure out their names next time. Also a Daruma regular.
Comps& Void Detail:
Ana Disount
Owner Discount - kayo
F&F- Jess Mccoy (my friend and Krystin's room mate)
Emp day off- Sayo (bought her lunch)
Emp Day off- Bejorn
Guest changed mind- Trio, Trantula
R&M needs:
86'd items/ need more:
Monday, September 18, 2017
Mon PM 9/18/17 Recap
Written By: Devin Steuerwald
LY Dinner Sales: $4598.00
TY Dinner Sales: $5470.00
+/- : +872.00, 19%
Dinner Covers: 185
Avg PPA: 29.57
Weather: Mostly clear currently 86, the high today was 95
Special events?: Service industry night
Who worked:Clair, Patrick, Kelly, Derek, Naoto, Annie H2, Kelly D H1, Calvin SA, Hiroe FR
Flow of Business, Cuts and Ticket Times: Started out steady but didn't go on a full wait till 645. Then we got off the wait about 7:45 started to clear out a little, then we had two large parties walk in, A 9 top and a 6 top, that put us back on a small wait by 8:10. then we were pretty much 1 in 1 out till 9:30 we had one table at the end of the night that had a 10 min over quote time, they were a 3 top and 2 tops were the only tables that kept getting up. they were very nice and patient so we sent out an edema when they sat. cut Annie at 9:30 and went 2 on till close.
-sales contest for total booze sales Patrick had total sales of $381.50!!!!
Specials:
Mabo tofu- 10
Chef's Nigiri set- 13
3 Staff members that stood out (why/how):
-Patrick had a couple of big tops and he did a great job taking care of them, and he crushed the alcohol sales!
-Clair's B1 had a lot of nice things to say about Clair's service. They said they come here often and that the pacing of the food tonight was the best they have ever had! they left a note on Clair's CC saying that she made their night!
-Annie did a great job at the host stand tonight, no guest problems. she was doing a great job thanking guests as they left and got some good feedback about Clair from one of the tables.
Any VIP's in?
-James Pound
- Table from Kemuri
- Spencer's Friends from out of town
Comps& Void Detail:
-sin-Kemuri- $9.68
-sin-Kemuri- $10.05
-Sin-Kemuri- $9.45
-F&F- Spencer 18.75
-SIN- Drafthouse- $8.25
-F&F- James Pound $14
-Birthday- $5.50
-Recovery- long wait time- $4
R&M needs:
86'd items/ need more:
LY Dinner Sales: $4598.00
TY Dinner Sales: $5470.00
+/- : +872.00, 19%
Dinner Covers: 185
Avg PPA: 29.57
Weather: Mostly clear currently 86, the high today was 95
Special events?: Service industry night
Who worked:Clair, Patrick, Kelly, Derek, Naoto, Annie H2, Kelly D H1, Calvin SA, Hiroe FR
Flow of Business, Cuts and Ticket Times: Started out steady but didn't go on a full wait till 645. Then we got off the wait about 7:45 started to clear out a little, then we had two large parties walk in, A 9 top and a 6 top, that put us back on a small wait by 8:10. then we were pretty much 1 in 1 out till 9:30 we had one table at the end of the night that had a 10 min over quote time, they were a 3 top and 2 tops were the only tables that kept getting up. they were very nice and patient so we sent out an edema when they sat. cut Annie at 9:30 and went 2 on till close.
-sales contest for total booze sales Patrick had total sales of $381.50!!!!
Specials:
Mabo tofu- 10
Chef's Nigiri set- 13
3 Staff members that stood out (why/how):
-Patrick had a couple of big tops and he did a great job taking care of them, and he crushed the alcohol sales!
-Clair's B1 had a lot of nice things to say about Clair's service. They said they come here often and that the pacing of the food tonight was the best they have ever had! they left a note on Clair's CC saying that she made their night!
-Annie did a great job at the host stand tonight, no guest problems. she was doing a great job thanking guests as they left and got some good feedback about Clair from one of the tables.
Any VIP's in?
-James Pound
- Table from Kemuri
- Spencer's Friends from out of town
Comps& Void Detail:
-sin-Kemuri- $9.68
-sin-Kemuri- $10.05
-Sin-Kemuri- $9.45
-F&F- Spencer 18.75
-SIN- Drafthouse- $8.25
-F&F- James Pound $14
-Birthday- $5.50
-Recovery- long wait time- $4
R&M needs:
86'd items/ need more:
Monday 9/18/17 AM recap
Written By: Dusten
LY Lunch Sales: 1897
TY Lunch Sales:1834
+/- : 3% under LY, $63 short as well.
Lunch Covers: 100
Avg PPA: 18.34
Previous Days Labor: 28%
Previous Days Comps: 8%
Controllable Comps: 0%
Weather: Warm- 90's
Special events?:
Who worked: Patrick, Grace, John H, Johnny CL, Chaz SA, Zayn FR, Brittany H
Flow of Business, Cuts and Ticket Times: Slow lunch. No filling up. Maybe to small pops. Cut Patrick at 1:15, Grace at 1:30 and John at 1:45
Specials:
3 Staff members that stood out (why/how): Hard to say with a slow day. Brittany was not very challenged but got some practice on fundamentals. She has a strong "irrashaimase." I think that will translate into a strong and assertive presence at the stand. She seemed fairly at ease with the ipad, but again, there was no wait.
Sorry, no standouts but no screw ups either!
Any VIP's in? One of my old UT classmates Callie Richmond, in with a friend for a birthday.
Angel with his family (dishwasher)
Comps& Void Detail: Bday Taiyaki
Employee day off for Angel
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1897
TY Lunch Sales:1834
+/- : 3% under LY, $63 short as well.
Lunch Covers: 100
Avg PPA: 18.34
Previous Days Labor: 28%
Previous Days Comps: 8%
Controllable Comps: 0%
Weather: Warm- 90's
Special events?:
Who worked: Patrick, Grace, John H, Johnny CL, Chaz SA, Zayn FR, Brittany H
Flow of Business, Cuts and Ticket Times: Slow lunch. No filling up. Maybe to small pops. Cut Patrick at 1:15, Grace at 1:30 and John at 1:45
Specials:
3 Staff members that stood out (why/how): Hard to say with a slow day. Brittany was not very challenged but got some practice on fundamentals. She has a strong "irrashaimase." I think that will translate into a strong and assertive presence at the stand. She seemed fairly at ease with the ipad, but again, there was no wait.
Sorry, no standouts but no screw ups either!
Any VIP's in? One of my old UT classmates Callie Richmond, in with a friend for a birthday.
Angel with his family (dishwasher)
Comps& Void Detail: Bday Taiyaki
Employee day off for Angel
R&M needs:
86'd items/ need more:
Sunday, September 17, 2017
Sunday 9/17/17 PM
Written By: Dusten
LY Dinner Sales: 4899
TY Dinner Sales: 5090
+/- : 4% over LY and up by $191
Dinner Covers: 188
Avg PPA: 27.07
Weather: 90's by day. high 70's by night
Special events?: Ruthy returns to her home planet? Her last shift here. :(
20% sales for sushi rolls to Hurricane relief charities
Who worked: Cindy, Ruthy, Renee, Grace, Clair CL, Annie and Jenny H, Kelly Cktl, Hiroe FR and Beorn SA
Flow of Business, Cuts and Ticket Times: Large pop at opening. We filled up in 30 minutes. Stayed on a solid wait until about 8:15. Things looked to be dying off then so I cut Cindy and Kelly. I waited to see if we'd get a pop, never can tell these days. I cut Ruthy at 8:50pm, Renee at 9:20 and Grace at 9:45. No ticket time issues. Sushi bar and Kitchen got hit pretty hard early on and powered through. People came hungry. No ticket time issues. If something needed prioritizing, it was the next item out.
Specials: 7 ebi chili, 7 yasai salads, 4 aji sashimi, 15 nigiri sets, $2245 in rolls sales- that ought to make for a respectable donation!
3 Staff members that stood out (why/how): Ruthy crushed everyone in the sales contest... pushing the specials. Everyone did their best and we sold out of everything but the nigiri set.
Jenny is making progress in becoming more outgoing, but plenty still to be made. We are a loud and noisy place. I noticed a couple of times she was waiting to be part of the response to the initial "Irrashaimase," rather than being the first to call it out. She still belts it out when she has her rhythm. I let her take the last hour of service alone, but we barely had any new customers.
Renee and Clair seem to be affected by their outside stresses. Maybe they just like to vocalize what is bothering them, which is fine. I mentioned to Clair when she was venting to me about an issue outside of work, to be careful to not carry that tension to her table. As a friend I want to help her, but as a manager I can't let her take something out on a guest. She understood the distinction, and maybe that helped her at least concentrate on her work.
Any VIP's in? Ruthie's Regulars ( Her "Parents"),
Sao and Gabe.
Kazu of Fukumoto,
Krystin with Derek
Comps& Void Detail: FNF for Kazu,
FNF for Sao and Gabe
Kome Bucks for Ruthy's last meal and winning the sales contest
Kome Bucks from Derek
EMP day off for Krystin, Derek
Bday Parfait
Bday Fried Ice Cream (2X)
Bday Taiyaki
R&M needs:
86'd items/ need more: Ruthy Pickle Tincher
LY Dinner Sales: 4899
TY Dinner Sales: 5090
+/- : 4% over LY and up by $191
Dinner Covers: 188
Avg PPA: 27.07
Weather: 90's by day. high 70's by night
Special events?: Ruthy returns to her home planet? Her last shift here. :(
20% sales for sushi rolls to Hurricane relief charities
Who worked: Cindy, Ruthy, Renee, Grace, Clair CL, Annie and Jenny H, Kelly Cktl, Hiroe FR and Beorn SA
Flow of Business, Cuts and Ticket Times: Large pop at opening. We filled up in 30 minutes. Stayed on a solid wait until about 8:15. Things looked to be dying off then so I cut Cindy and Kelly. I waited to see if we'd get a pop, never can tell these days. I cut Ruthy at 8:50pm, Renee at 9:20 and Grace at 9:45. No ticket time issues. Sushi bar and Kitchen got hit pretty hard early on and powered through. People came hungry. No ticket time issues. If something needed prioritizing, it was the next item out.
Specials: 7 ebi chili, 7 yasai salads, 4 aji sashimi, 15 nigiri sets, $2245 in rolls sales- that ought to make for a respectable donation!
3 Staff members that stood out (why/how): Ruthy crushed everyone in the sales contest... pushing the specials. Everyone did their best and we sold out of everything but the nigiri set.
Jenny is making progress in becoming more outgoing, but plenty still to be made. We are a loud and noisy place. I noticed a couple of times she was waiting to be part of the response to the initial "Irrashaimase," rather than being the first to call it out. She still belts it out when she has her rhythm. I let her take the last hour of service alone, but we barely had any new customers.
Renee and Clair seem to be affected by their outside stresses. Maybe they just like to vocalize what is bothering them, which is fine. I mentioned to Clair when she was venting to me about an issue outside of work, to be careful to not carry that tension to her table. As a friend I want to help her, but as a manager I can't let her take something out on a guest. She understood the distinction, and maybe that helped her at least concentrate on her work.
Any VIP's in? Ruthie's Regulars ( Her "Parents"),
Sao and Gabe.
Kazu of Fukumoto,
Krystin with Derek
Comps& Void Detail: FNF for Kazu,
FNF for Sao and Gabe
Kome Bucks for Ruthy's last meal and winning the sales contest
Kome Bucks from Derek
EMP day off for Krystin, Derek
Bday Parfait
Bday Fried Ice Cream (2X)
Bday Taiyaki
R&M needs:
86'd items/ need more: Ruthy Pickle Tincher
Sunday AM 9/17/17 Recap
Written By: Devin Steuerwald
LY Lunch Sales: $2784.00
TY Lunch Sales: $2327.00
+/- : -457.00, -16%
Lunch Covers: 132
Avg PPA: 17.63
Previous Days Labor: 20%
Previous Days Comps: 5%
Controllable Comps: 1.38%
Weather: partly cloudy currently, the high will be 94, clear tonight with a low of 72
Special events?: N/A
Who worked: Patrick, Derek, John H, Krystin, Kelly D H1, Beorn SA, Brennan FR
Flow of Business, Cuts and Ticket Times: pretty mellow start, got close to filling up by 1:20 but never got on a wait and started to thin out after. went 3 on at 2 pm and 2 on at 2:20.
-Really slow for a Sunday but i didn't make cuts till the end in case we got a late pop but it never really happened.
- Tix times were all fast and correct, all plates went out looking great.
- Ran a sales contest for highest booze sales and Derek won with $55
Specials:N/A
3 Staff members that stood out (why/how):
- To slow for anyone to stand out, no one was challenged. the whole staff did fine for such a slow lunch shift.
-Kenta trained at dish and did a great job, he told me after his shift his legs hurt and that it was hard work! I told him he will fell better when he gets his paycheck!
Any VIP's in?
-Robert
-Patrick's wife
-Winona from Sa Ten
-Ross (friend of Devin)
-Kome Bucks- $13.30- Derek
Comps& Void Detail:
-emp day off- $19.05 winona from Sa Ten
-F&F- $6.45 Pat's wife
-F&F-$4- Ross (friend of Devin)
R&M needs: Keep an eye on the host ipad its acting strange about charging.
86'd items/ need more:
LY Lunch Sales: $2784.00
TY Lunch Sales: $2327.00
+/- : -457.00, -16%
Lunch Covers: 132
Avg PPA: 17.63
Previous Days Labor: 20%
Previous Days Comps: 5%
Controllable Comps: 1.38%
Weather: partly cloudy currently, the high will be 94, clear tonight with a low of 72
Special events?: N/A
Who worked: Patrick, Derek, John H, Krystin, Kelly D H1, Beorn SA, Brennan FR
Flow of Business, Cuts and Ticket Times: pretty mellow start, got close to filling up by 1:20 but never got on a wait and started to thin out after. went 3 on at 2 pm and 2 on at 2:20.
-Really slow for a Sunday but i didn't make cuts till the end in case we got a late pop but it never really happened.
- Tix times were all fast and correct, all plates went out looking great.
- Ran a sales contest for highest booze sales and Derek won with $55
Specials:N/A
3 Staff members that stood out (why/how):
- To slow for anyone to stand out, no one was challenged. the whole staff did fine for such a slow lunch shift.
-Kenta trained at dish and did a great job, he told me after his shift his legs hurt and that it was hard work! I told him he will fell better when he gets his paycheck!
Any VIP's in?
-Robert
-Patrick's wife
-Winona from Sa Ten
-Ross (friend of Devin)
-Kome Bucks- $13.30- Derek
Comps& Void Detail:
-emp day off- $19.05 winona from Sa Ten
-F&F- $6.45 Pat's wife
-F&F-$4- Ross (friend of Devin)
R&M needs: Keep an eye on the host ipad its acting strange about charging.
86'd items/ need more:
Saturday PM Recap 9/16/17
Written By: Chelsea
LY Dinner Sales: $8510
TY Dinner Sales: $7700
+/- : 10% or $810 under LY
Dinner Covers: 278
Avg PPA: $27.70
Weather: 'twas a warm evening.
Special events?: Music Video Festival, UT Game, Boxing Match on TV
Who worked: Ruthy, Clair, Renee, Krystin, Dusten CL, John Cktl, Hiroe FR and Beorn SA, Alyssa training Jenny and Kelly D Host.
Flow of Business, Cuts and Ticket Times: Started off steady. Didn't fill up until about 5:40, it was one in one out for a bit, went on a wait around 6:30, then the wait started picking up around 7, and it was an hour by 7:30. Still an hour at 8:30, only started dwindling just after 9. By 9:30, there was just a handful of tables left and it seemed like Alyssa and Jenny could handle it, so I cut Kelly. Went 3 on at 10, as there were only 3/4 tops on the wait. Went 2 on at 10:20, then let Dusten take over at 10:45. Ticket times were good.
Specials: Ebi Chili - 9, Yasai Salad - 13, Whole Aji - 1
3 Staff members that stood out (why/how):
- Jenny did well for her last training shift. She is still a bit soft spoken but Kelly made a point to highlight the importance of speaking up. I did have to chat with all three of them at one point. There were a couple instances when I would walk up to the host stand, and there would be a customer either waiting to put in their info or that was waiting after receiving the text, and all three hosts would have their faces in the iPad, trying to organize or something. I immediately acknowledged the customers and put them in or took them to their tables, and reminded all three to always be looking up and acknowledging the customers' presence when they come up to the stand, regardless of what they were doing.
- It was an oddly smooth shift, although we were full and on a wait most of the night, it didn't have that rushed, fast paced pace that Saturday night usually has. The tables were taking their time, and it flowed smoothly yet slowly. A few of the employees noticed that it was odd as well.
- Ruthy got a little silly a few times during the shift, but kept it together for the most part for it being her second to last shift with us.
Any VIP's in? One of my old team members from HomeAway, Hannah. Just a few familiar faces other than that.
Comps& Void Detail: 4x Birthday dessert, I bought Hannah a couple glasses of sake and a veggie temp appetizer, void king salmon sashimi (86'd), Earth Wind Fire and Superfly (both accidental double taps)
R&M needs:
86'd items/ need more: sake toro sashimi, Japanese Uni, Katsuo, King Salmon, low on iced green tea, please limit for employees.
LY Dinner Sales: $8510
TY Dinner Sales: $7700
+/- : 10% or $810 under LY
Dinner Covers: 278
Avg PPA: $27.70
Weather: 'twas a warm evening.
Special events?: Music Video Festival, UT Game, Boxing Match on TV
Who worked: Ruthy, Clair, Renee, Krystin, Dusten CL, John Cktl, Hiroe FR and Beorn SA, Alyssa training Jenny and Kelly D Host.
Flow of Business, Cuts and Ticket Times: Started off steady. Didn't fill up until about 5:40, it was one in one out for a bit, went on a wait around 6:30, then the wait started picking up around 7, and it was an hour by 7:30. Still an hour at 8:30, only started dwindling just after 9. By 9:30, there was just a handful of tables left and it seemed like Alyssa and Jenny could handle it, so I cut Kelly. Went 3 on at 10, as there were only 3/4 tops on the wait. Went 2 on at 10:20, then let Dusten take over at 10:45. Ticket times were good.
Specials: Ebi Chili - 9, Yasai Salad - 13, Whole Aji - 1
3 Staff members that stood out (why/how):
- Jenny did well for her last training shift. She is still a bit soft spoken but Kelly made a point to highlight the importance of speaking up. I did have to chat with all three of them at one point. There were a couple instances when I would walk up to the host stand, and there would be a customer either waiting to put in their info or that was waiting after receiving the text, and all three hosts would have their faces in the iPad, trying to organize or something. I immediately acknowledged the customers and put them in or took them to their tables, and reminded all three to always be looking up and acknowledging the customers' presence when they come up to the stand, regardless of what they were doing.
- It was an oddly smooth shift, although we were full and on a wait most of the night, it didn't have that rushed, fast paced pace that Saturday night usually has. The tables were taking their time, and it flowed smoothly yet slowly. A few of the employees noticed that it was odd as well.
- Ruthy got a little silly a few times during the shift, but kept it together for the most part for it being her second to last shift with us.
Any VIP's in? One of my old team members from HomeAway, Hannah. Just a few familiar faces other than that.
Comps& Void Detail: 4x Birthday dessert, I bought Hannah a couple glasses of sake and a veggie temp appetizer, void king salmon sashimi (86'd), Earth Wind Fire and Superfly (both accidental double taps)
R&M needs:
86'd items/ need more: sake toro sashimi, Japanese Uni, Katsuo, King Salmon, low on iced green tea, please limit for employees.
Saturday, September 16, 2017
SAT AM 9/16/17 Recap
Written By: Devin Steuerwald
LY Lunch Sales: $2548.00
TY Lunch Sales: $2588.00
+/- : 40.00, +2%
Lunch Covers: 137
Avg PPA: 18.89
Previous Days Labor: 19%
Previous Days Comps: 4%
Controllable Comps: 0%
Weather: sunny currently in the low 80's with a high of 92
Special events?: beautiful Saturday in ATX
Who worked: Kelly S, Sophia, Lindsey, Johnny, Kelly D H1, Hiroe FR, Cal SA
Flow of Business, Cuts and Ticket Times:
Slow-ish start didn't get a table till 15 min into service, almost went on a wait by 12:30 but then started to clear out by 1 we were less than half full. We got another small pop 1:30 but never filled all the way up or went on a wait. cut down to one one at 2:30.
Sushi bar got hit kinda hard at the end the last lunch rush, had a few sushi lunches and a roll take 20-30 min. I talked to all tables and explained the hold up. I did a recovery comp on one of the rolls.
Lindsey was left a really awesome note from a guest. it basically said last time they were in they had a few to many beers and did the math wrong for her tip, he has felt bad about it because she has always given great service. he left he $30 on $20
Specials:N/A
3 Staff members that stood out (why/how):
very slow paced shift without ever getting on a wait, no one was rushed or challenged
Had the whole staff polish glassware and plates during slow start
Any VIP's in?
Kenta
Natao
Comps& Void Detail:
-recovery- negi hama-- tix time $7
owner comp- $44-- Kenta
emp day off Natao
spill- open sapporo in beer fridge--$6
R&M needs:
the plug where we plug in the ipad is acting strange. it was working earlier in shift but when i went to plug the ipad in at the end it wouldn't charge. i moved the cord to a different plug and it started chargeing.
86'd items/ need more:
- finger nail brush for employee sink
- running low on bathroom trash bags
LY Lunch Sales: $2548.00
TY Lunch Sales: $2588.00
+/- : 40.00, +2%
Lunch Covers: 137
Avg PPA: 18.89
Previous Days Labor: 19%
Previous Days Comps: 4%
Controllable Comps: 0%
Weather: sunny currently in the low 80's with a high of 92
Special events?: beautiful Saturday in ATX
Who worked: Kelly S, Sophia, Lindsey, Johnny, Kelly D H1, Hiroe FR, Cal SA
Flow of Business, Cuts and Ticket Times:
Slow-ish start didn't get a table till 15 min into service, almost went on a wait by 12:30 but then started to clear out by 1 we were less than half full. We got another small pop 1:30 but never filled all the way up or went on a wait. cut down to one one at 2:30.
Sushi bar got hit kinda hard at the end the last lunch rush, had a few sushi lunches and a roll take 20-30 min. I talked to all tables and explained the hold up. I did a recovery comp on one of the rolls.
Lindsey was left a really awesome note from a guest. it basically said last time they were in they had a few to many beers and did the math wrong for her tip, he has felt bad about it because she has always given great service. he left he $30 on $20
Specials:N/A
3 Staff members that stood out (why/how):
very slow paced shift without ever getting on a wait, no one was rushed or challenged
Had the whole staff polish glassware and plates during slow start
Any VIP's in?
Kenta
Natao
Comps& Void Detail:
-recovery- negi hama-- tix time $7
owner comp- $44-- Kenta
emp day off Natao
spill- open sapporo in beer fridge--$6
R&M needs:
the plug where we plug in the ipad is acting strange. it was working earlier in shift but when i went to plug the ipad in at the end it wouldn't charge. i moved the cord to a different plug and it started chargeing.
86'd items/ need more:
- finger nail brush for employee sink
- running low on bathroom trash bags
Friday, September 15, 2017
Friday PM 9/15/17 Recap
Written By: Devin Steuerwald
LY Dinner Sales: $7555.00
TY Dinner Sales: $8071.00
+/- : +516.00, +7%
Dinner Covers: 272
Avg PPA: 29.67
Weather: Sunny Currently with a high of 92, clear tonight with a low of 72
Special events?: Friday night
Who worked: Krystin, Renee, Johnny, Kelly, Dusten. Kelly d host 1 and Annie host 2, Alyssa CT, Beorn SA, and Brennan FR
Flow of Business, Cuts and Ticket Times:
Started out slower, for a Friday, we didn't get on a full wait till 7pm, but the wait got up to an hour+ wait by 7:30 Stayed on an hour+ wait till about 9:30 when it started to come down around 9:45 pm, we got off the wait by 10:30. Cut Alyssa and Kelly D. Went 3 on at 10pm and two on at 10:30. Ticket times were all fine, no customer complaints.
-had a neighbor come in and tell us that someone was blocking her driveway and she couldn't pull in. we went table by table until we found the owner of the car and asked them to move. I gave the neighbor a $10 kome bucks card to say we are sorry. she seemed happy.
- Reservation @9pm Aaron Lemke, was supposed to be 10 people, they showed up with 5 people. Claiming that Leary didn't tell them about the reservation rules. I told them that the GM made their reservation and he is very thorough when taking reservation and that all of the rules are agreed to before we take their CC info, and that they also got all that info sent to them in an email. I explained to them if they couldn't get at least one more person that we couldn't honor the reservation. They then asked someone outside if they wanted to join them, to avoid any other confrontation we sat the group of 7 in the party room.
Specials:
-mabo tofu- 10
- Yasai Salad- 15
-Nigiri set- 14
3 Staff members that stood out (why/how):
- Johnny stayed on point all night, helping everyone out all while owning his section.
- Beorn was very helpful and in a great mood tonight. He was every where he needed to be helping out all night!
- Staff as a whole had problems with gravity tonight. Lots of drops and spills. Nothing on any guest or anything we needed to take care of.
Any VIP's in?
-Alton
-Susan and paul
Comps& Void Detail:
- Alyssa spilled a tray of drinks out side, not on anyone. spill comp $32.50
- Guest changed mind- Guest sent back a Saba-yaki becuase she said she didnt feel well and the smell of the fish was making her feel worse. $10.50
-Friends and Family- friend of Johnny Alton.
-bday- $5.50
R&M needs:
- Ice machine has some black mold in it, we found some in the ice.
86'd items/ need more:
-down to 2 cans of green tea
-toro
-Sake toro
LY Dinner Sales: $7555.00
TY Dinner Sales: $8071.00
+/- : +516.00, +7%
Dinner Covers: 272
Avg PPA: 29.67
Weather: Sunny Currently with a high of 92, clear tonight with a low of 72
Special events?: Friday night
Who worked: Krystin, Renee, Johnny, Kelly, Dusten. Kelly d host 1 and Annie host 2, Alyssa CT, Beorn SA, and Brennan FR
Flow of Business, Cuts and Ticket Times:
Started out slower, for a Friday, we didn't get on a full wait till 7pm, but the wait got up to an hour+ wait by 7:30 Stayed on an hour+ wait till about 9:30 when it started to come down around 9:45 pm, we got off the wait by 10:30. Cut Alyssa and Kelly D. Went 3 on at 10pm and two on at 10:30. Ticket times were all fine, no customer complaints.
-had a neighbor come in and tell us that someone was blocking her driveway and she couldn't pull in. we went table by table until we found the owner of the car and asked them to move. I gave the neighbor a $10 kome bucks card to say we are sorry. she seemed happy.
- Reservation @9pm Aaron Lemke, was supposed to be 10 people, they showed up with 5 people. Claiming that Leary didn't tell them about the reservation rules. I told them that the GM made their reservation and he is very thorough when taking reservation and that all of the rules are agreed to before we take their CC info, and that they also got all that info sent to them in an email. I explained to them if they couldn't get at least one more person that we couldn't honor the reservation. They then asked someone outside if they wanted to join them, to avoid any other confrontation we sat the group of 7 in the party room.
Specials:
-mabo tofu- 10
- Yasai Salad- 15
-Nigiri set- 14
3 Staff members that stood out (why/how):
- Johnny stayed on point all night, helping everyone out all while owning his section.
- Beorn was very helpful and in a great mood tonight. He was every where he needed to be helping out all night!
- Staff as a whole had problems with gravity tonight. Lots of drops and spills. Nothing on any guest or anything we needed to take care of.
Any VIP's in?
-Alton
-Susan and paul
Comps& Void Detail:
- Alyssa spilled a tray of drinks out side, not on anyone. spill comp $32.50
- Guest changed mind- Guest sent back a Saba-yaki becuase she said she didnt feel well and the smell of the fish was making her feel worse. $10.50
-Friends and Family- friend of Johnny Alton.
-bday- $5.50
R&M needs:
- Ice machine has some black mold in it, we found some in the ice.
86'd items/ need more:
-down to 2 cans of green tea
-toro
-Sake toro
Friday AM Recap 9/15/17
Written By: Leary
LY Lunch Sales: 2046
TY Lunch Sales: 2645
+/- : +599, +29%
Lunch Covers: 132
Avg PPA: 20.04
Previous Days Labor: 26%
Previous Days Comps: 7%
Controllable Comps: 2.84%
Weather: Sunny and Warm
Special events?:
Who worked:
Sophia, Zayn, John. Lindsey Cl, Alyssa & Brittany H, Chaz SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
It was a decent Friday. Filled up by 1230, and had a small wait here or there. Slowed down by 130, but we had tables walking in until the very end. Ticket times were good today. Kitchen got a decent late pop and hustled through it. No controllable comps.
Specials:
3 Staff members that stood out (why/how):
-Much better shift with John today. Lots of hustling and helping out the busser quite a bit.
-Lindsey did great as the lunch closer.
-Chaz got to work a busier shift, and he felt it. He needed a lot of support, but the staff pitched in to get it done. He has a good eye for details, but just needs to work on speed and consolidating his actions better.
-Last day of training for Brittany. She did well on a busier shift. She will be mostly working lunches and he first 2 shifts are Mon & Tues. I'm she will do fine, but might a little guidance here or there.
Any VIP's in?
Rob
Barth
Cole
Comps& Void Detail:
Training meal
R&M needs:
The ipad was dead this morning. I realized that the power cord was glitchy which is probably why it was dead earlier this week. I ran home and got a replacement so we should be good to go for this evening, and we used the back up ipad for lunch.
86'd items/ need more:
LY Lunch Sales: 2046
TY Lunch Sales: 2645
+/- : +599, +29%
Lunch Covers: 132
Avg PPA: 20.04
Previous Days Labor: 26%
Previous Days Comps: 7%
Controllable Comps: 2.84%
Weather: Sunny and Warm
Special events?:
Who worked:
Sophia, Zayn, John. Lindsey Cl, Alyssa & Brittany H, Chaz SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
It was a decent Friday. Filled up by 1230, and had a small wait here or there. Slowed down by 130, but we had tables walking in until the very end. Ticket times were good today. Kitchen got a decent late pop and hustled through it. No controllable comps.
Specials:
3 Staff members that stood out (why/how):
-Much better shift with John today. Lots of hustling and helping out the busser quite a bit.
-Lindsey did great as the lunch closer.
-Chaz got to work a busier shift, and he felt it. He needed a lot of support, but the staff pitched in to get it done. He has a good eye for details, but just needs to work on speed and consolidating his actions better.
-Last day of training for Brittany. She did well on a busier shift. She will be mostly working lunches and he first 2 shifts are Mon & Tues. I'm she will do fine, but might a little guidance here or there.
Any VIP's in?
Rob
Barth
Cole
Comps& Void Detail:
Training meal
R&M needs:
The ipad was dead this morning. I realized that the power cord was glitchy which is probably why it was dead earlier this week. I ran home and got a replacement so we should be good to go for this evening, and we used the back up ipad for lunch.
86'd items/ need more:
Thursday, September 14, 2017
Thursday PM 9/14/17 Recap
Written By: Devin Steuerwald
LY Dinner Sales: $5920.00
TY Dinner Sales: $5687.00
+/- : -233.00, -4%
Dinner Covers: 193
Avg PPA: 29.47
Weather: clear night, temp is in the high 80's
Special events?: N/A
Who worked: Derek, Lindsey training Zayn, Naoto, Cynthia, Dusten, Beorn SA, Brennan FR, Annie host 1, Patrick training Jenny at Host 2, Alyssa CT
Flow of Business, Cuts and Ticket Times: Steady start but didn't get on a full wait till 7:30 off the wait by 8:15, cut Alyssa at 8:20. we stayed pretty close to full the rest of the night, but never really getting on a wait again. went 3 on at 9:30 till close. ticket times were all good, no long times just the one order of gyoza that didnt go out and the cold miso saba.
we had a sales contest to see who could sell the most specials with Dusten winning with 7
Specials:
-yasai salad- 16
whole aji sashimi- 2-sold out
ebi chili- 8-sould out
3 Staff members that stood out (why/how):
Naoto- stayed busy during downtime by wiping down plates and dusting the shelf where the hot sake bottles are kept
Pat did a great job training Jenny, she seems like she will be a nice fit to the team.
Any VIP's in?
-Laura, Paul, and Milo
-
Comps& Void Detail:
- Recovery- $5- Gyoza didn't hit table, we made them for them on the fly and comped them off
- server misring-ordered dynamite Chicken but they wanted a Dynamite roll. $6
- spill sm chrysanthemum meadow- guest ordered wrong bottle and dint relies until his wife came back from the bathroom and told him he ordered the wrong bottle.
-kitchen error- saba miso cold in the middle.
-changed mind- veggie tempura
F&f- Lynn and olive
R&M needs:
86'd items/ need more: saka toro
LY Dinner Sales: $5920.00
TY Dinner Sales: $5687.00
+/- : -233.00, -4%
Dinner Covers: 193
Avg PPA: 29.47
Weather: clear night, temp is in the high 80's
Special events?: N/A
Who worked: Derek, Lindsey training Zayn, Naoto, Cynthia, Dusten, Beorn SA, Brennan FR, Annie host 1, Patrick training Jenny at Host 2, Alyssa CT
Flow of Business, Cuts and Ticket Times: Steady start but didn't get on a full wait till 7:30 off the wait by 8:15, cut Alyssa at 8:20. we stayed pretty close to full the rest of the night, but never really getting on a wait again. went 3 on at 9:30 till close. ticket times were all good, no long times just the one order of gyoza that didnt go out and the cold miso saba.
we had a sales contest to see who could sell the most specials with Dusten winning with 7
Specials:
-yasai salad- 16
whole aji sashimi- 2-sold out
ebi chili- 8-sould out
3 Staff members that stood out (why/how):
Naoto- stayed busy during downtime by wiping down plates and dusting the shelf where the hot sake bottles are kept
Pat did a great job training Jenny, she seems like she will be a nice fit to the team.
Any VIP's in?
-Laura, Paul, and Milo
-
Comps& Void Detail:
- Recovery- $5- Gyoza didn't hit table, we made them for them on the fly and comped them off
- server misring-ordered dynamite Chicken but they wanted a Dynamite roll. $6
- spill sm chrysanthemum meadow- guest ordered wrong bottle and dint relies until his wife came back from the bathroom and told him he ordered the wrong bottle.
-kitchen error- saba miso cold in the middle.
-changed mind- veggie tempura
F&f- Lynn and olive
R&M needs:
86'd items/ need more: saka toro
Thursday AM Recap 9/14/17
Written By: Leary
LY Lunch Sales: 1413
TY Lunch Sales: 1389
+/- : -24, -2%
Lunch Covers: 89
Avg PPA: 15.16
Previous Days Labor: 22%
Previous Days Comps: 6%
Controllable Comps: 2.14%
Weather: Sunny and warm
Special events?:
Who worked:
Pat, John, Kelly, Johnny Cl, Alyssa w/ Brittany H, Brennan SA, Chaz SA
Flow of Business, Cuts and Ticket Times:
It was really slow today. Never filled up all the way. One small surge at 1215, ,and that was it. No customers issues. Ticket times were good. Staff was unchallenged
Specials:
3 Staff members that stood out (why/how):
-Brittany seems to be doing well and absorbing the mechanics of the position well. I wish it would have been a little busier for her, but she seems to have Resy down.
-Chaz did well today. Seems like everyone has been saying good things except Andrew yesterday. I was hoping to have some opportunities to correct any issues that popped.
-About 20 minutes before we opened Kelly asked me to help find John to help with opening duties. I found him just doing his hair in front of the mirror and asked him to make sure all the opening duties were complete before grooming him self. Talked to him at the end of the shift about how his performance in general has been disappointing. I also told him I hope he could turn it around, but if not he'll be back on the support schedule.
Any VIP's in?
Bar Manager from Techo
Mike (krystin's old boss)
Comps& Void Detail:
-Training meal for Alyssa & Brittany
-FNF for Techo manager
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1413
TY Lunch Sales: 1389
+/- : -24, -2%
Lunch Covers: 89
Avg PPA: 15.16
Previous Days Labor: 22%
Previous Days Comps: 6%
Controllable Comps: 2.14%
Weather: Sunny and warm
Special events?:
Who worked:
Pat, John, Kelly, Johnny Cl, Alyssa w/ Brittany H, Brennan SA, Chaz SA
Flow of Business, Cuts and Ticket Times:
It was really slow today. Never filled up all the way. One small surge at 1215, ,and that was it. No customers issues. Ticket times were good. Staff was unchallenged
Specials:
3 Staff members that stood out (why/how):
-Brittany seems to be doing well and absorbing the mechanics of the position well. I wish it would have been a little busier for her, but she seems to have Resy down.
-Chaz did well today. Seems like everyone has been saying good things except Andrew yesterday. I was hoping to have some opportunities to correct any issues that popped.
-About 20 minutes before we opened Kelly asked me to help find John to help with opening duties. I found him just doing his hair in front of the mirror and asked him to make sure all the opening duties were complete before grooming him self. Talked to him at the end of the shift about how his performance in general has been disappointing. I also told him I hope he could turn it around, but if not he'll be back on the support schedule.
Any VIP's in?
Bar Manager from Techo
Mike (krystin's old boss)
Comps& Void Detail:
-Training meal for Alyssa & Brittany
-FNF for Techo manager
R&M needs:
86'd items/ need more:
Wednesday, September 13, 2017
Wednesday PM Recap 9/13/17
Written By: Leary
LY Dinner Sales: 5078
TY Dinner Sales: 5881
+/- : +803, +16%
Dinner Covers: 189
Avg PPA: 31.12
Weather: Warmer evening, but still a nice night
Special events?:
Who worked:
Lindsey, Kelly, Naoto, Derek, Johnny Cl, Beorn SA, Brennan FR, Annie & Pat H
Flow of Business, Cuts and Ticket Times:
A little busier than the past few nights. Never went on a real wait, but stayed full throughout most of the night with a few tables waiting here or there. Started to empty out around
Specials:
Ebi Chili- 9
Yasai Salad- 1
Whole Aji- 3
3 Staff members that stood out (why/how):
-I noticed rice was being made in the server station in the beginning of the shift. Kazu told me that they had to make rice during service because they had to throw out rice that wasn't good from yesterday. When asked who made it, he said Ben. I know Ben was training with Andrew so I'm a little confused how this happen. I cannot stress the importance of thorough training enough.
-David was 20 minutes late today. The write up is in his folder.
-Naoto had Steve in the party room, and took great care of them. They rang up a $700 and tipped Naoto $200 over the grat!
Any VIP's in?
Steve (lunch regular that always orders omakase) came in with a 7-top
Gary & Lee
Owner of Thai Fresh
GM from RA
Comps& Void Detail:
-Kome Bucks for a roll
-Emp Kome Bucks for cheap drinks, second night in a row that no one won Special Card Bingo, but everyone was 1 shy from winning so I bought the servers a drink for the effort.
-1 Bday dessert
- FNF for The GM of RA (peter's old boss)
-FNF for owner of Thai Fresh
-Guest Changed Mind for a Sunshine roll, the guest meant to order a trio roll
R&M needs:
86'd items/ need more:
LY Dinner Sales: 5078
TY Dinner Sales: 5881
+/- : +803, +16%
Dinner Covers: 189
Avg PPA: 31.12
Weather: Warmer evening, but still a nice night
Special events?:
Who worked:
Lindsey, Kelly, Naoto, Derek, Johnny Cl, Beorn SA, Brennan FR, Annie & Pat H
Flow of Business, Cuts and Ticket Times:
A little busier than the past few nights. Never went on a real wait, but stayed full throughout most of the night with a few tables waiting here or there. Started to empty out around
Specials:
Ebi Chili- 9
Yasai Salad- 1
Whole Aji- 3
3 Staff members that stood out (why/how):
-I noticed rice was being made in the server station in the beginning of the shift. Kazu told me that they had to make rice during service because they had to throw out rice that wasn't good from yesterday. When asked who made it, he said Ben. I know Ben was training with Andrew so I'm a little confused how this happen. I cannot stress the importance of thorough training enough.
-David was 20 minutes late today. The write up is in his folder.
-Naoto had Steve in the party room, and took great care of them. They rang up a $700 and tipped Naoto $200 over the grat!
Any VIP's in?
Steve (lunch regular that always orders omakase) came in with a 7-top
Gary & Lee
Owner of Thai Fresh
GM from RA
Comps& Void Detail:
-Kome Bucks for a roll
-Emp Kome Bucks for cheap drinks, second night in a row that no one won Special Card Bingo, but everyone was 1 shy from winning so I bought the servers a drink for the effort.
-1 Bday dessert
- FNF for The GM of RA (peter's old boss)
-FNF for owner of Thai Fresh
-Guest Changed Mind for a Sunshine roll, the guest meant to order a trio roll
R&M needs:
86'd items/ need more:
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