Friday PM Recap 9/29/17

Written By: Chelsea

LY Dinner Sales: $8337
TY Dinner Sales: $6795
+/- : 23% and $1542 over LY
Dinner Covers: 266
Avg PPA: $31.34

Weather: a nice cool evening

Special events?: Fantastic Fest

Who worked: Mandy, Kelly, Johnny, Lindsey, Dusten CL, Alyssa Cktl, Brennan FR, Beorn SA, Annie and then Kelly D training Veronica Host.

Flow of Business, Cuts and Ticket Times: Steady start, half full by 5:30, filled up by 6 and went on a wait quickly afterward. Wait was 35m by 6:30, 45m by 7, and stayed around 45m-1hr for most of the night, pretty busy and nonstop. Went back down to 35m by 9pm, and went off the wait just at 10:10. Had a couple tables trickle in after that, and it finally started clearing out after 10:30. Cut Alyssa and Kelly/Veronica at 9:10, and went 2 on at 9:15 to close. Ticket times weren't great tonight for sushi bar. During at least two big pops, one at 6:30-7 and another at 8:30-9, rolls were averaging 25-30m, as were nigiri pieces. Had a few items hit 35m, but by that point I had already had the servers let their tables know that sushi was taking a while, so people were very understanding. Had a Tuna Poke that took too long and the customers wanted to cancel it, but thankfully another order was just after it, so we were able to just void the first and send it to the next order.

Had an interesting call at 5:30. A woman named Ruth (phone number was 702-292-0992) who called and said she had been in the night before, and that she wanted to comment on her experience. She said that it had been too loud in the restaurant and that the parking was not enough. But because of the noise, she lost her appetite and wanted a free meal as a result. I thanked her for sharing her experience and for the feedback, and explained to her that we were very sorry about the noise level and parking, let her know what we have already done to attempt to alleviate the problems (as she said we did nothing about the sound level) that they are problems within the restaurant that we've been battling the whole time we have been here, and that is why we were moving to the new building in a couple months so that guests can have a more enjoyable experience. I told her to let us know next time she is coming in so that we can thank her for her feedback in person with a round of drinks or some appetizers, and she seemed okay with that. I didn't recall any tables from the night before with any noise issues or complaints, so I wasn't sure which it was. She said she had an Eel box that she thought was a bento, but the only error eel box from the night before was from a stray mark on a sushi card, and that table got to keep the eel box and consumed it all, so I can't be sure which table it was. But I did tell her that next time she comes in that she is welcome to say that she talked to me and that we'd send something her way for her feedback, and also reminded her about the new location opening soon, and she seemed happy by the end. It was a strange call.

Specials: Fried Marble Potatoes - 5, Yasai Salada - 10, Whole Aji - 3, Chef's Nigiri Set - 22

3 Staff members that stood out (why/how):

- Veronica seems like a great new addition. She was eager and attentive, and kept asking what else she could be doing. Kelly said that she was a real go-getter, and was initially quiet toward the beginning of the shift but about mid-shift she had her confidence built up a bit and was more comfortable and started speaking up more.

- I "caught" Annie doing something I've seen her do before, and I've told her a few times not to do, but she did it again tonight. Toward the end of the night, there was just a 2 top, 4 top, and another 2 top on the wait, in that order. The next table that got up was B1, and when I went to the host stand, she had the 4-top marked to go there (and had even sent them the text), even though there was a 2-top ahead of them (that was seated in the lobby, while the 4top was outside). I asked her why she wasn't seating the 2 top first because they were first, and she said she was trying to help the servers by putting the 4 top there and that the 2-top could go to one that was (hopefully) going to be getting up in a few minutes. I reminded her that while it is appreciated that she's looking out for the servers, we are here to serve the customers, and that they pay all our bills, while the servers do not. Also, I reminded her that anyone would probably be upset if they were waiting at a restaurant and saw a table that arrived after them get seated directly in front of them. She said she understood and wouldn't do it again, so managers, please keep an eye out for this with her. 

- The servers were all on their game tonight, hustling hard and helping each other out. Beorn and Brennan were also doing great, helping out where ever they could.

- Juan and Jaime were machines at the dishpit tonight. There were some big pops/waves, and they kept it moving and never once got backed up. Any time I was dropping off dishes or going back to the kitchen, basically all the tubs were empty and they were hungry for more. Really great hustle out of those two.

I didn't see who was last in the party room, but the miso soup was left over half full just sitting in the dish pit. I emptied it out and rinsed it and left it in the racks.

Any VIP's in? James and Ingrid, Paul (Milo's dad)

Comps& Void Detail: Void dinner spec 1, supposed to be din spec 2, Kome Bucks because Mandy bought a bottle of wine at cost. Kome Bucks for/from Johnny, he won the Tuna Poke contest and won dinner. Training meals, Birthday dessert, Sushi Bar error Tekka Maki, the ticket time was 45 minutes, but later we discovered that somehow it was timed at 12 minutes after the other rolls on the ticket, even though Dusten didn't put a hold on it. Not sure what happened there.

R&M needs:

86'd items/ need more: need to grab toilet paper from trailer in the morning. Japanese Uni, Endo in NY, Hama Toro Sashimi, Whole Aji, Katsuo, King Salmon, Tuna Poke