Wednesday A.M. 9.06.17

Written By: Drew

LY Lunch Sales: 1435
TY Lunch Sales: 2305
+/- : +61%
Lunch Covers: 113
Avg PPA: 20.40



Weather: Partly Cloudy in the 70's

Special events?:


Who worked:
Grace, Kelly, Zayn, Johnny CL, John H, Beorn SA, Hiroe FR

Flow of Business, Cuts and Ticket Times:
Had Cintas come in at 10:45 am to clean the bathrooms. I asked him how long he was going to be because opened at 11. He said 10 min. He was out of here at the very last minute and said they're schedule was a bit off because of the holiday. I did let him know the importance of arriving earlier so we have ample time to check bathrooms before opening.

Slow start to lunch. Picked up around 12 but we never went on a wait. Filled up around 12:45. Then Die down after 1. Started making cuts then. grace at 1:15, Zayn at 1:30 then let kelly and johnny close it out. Had an incident where terminal 1 went offline and restarted which turned off the kitchen printers, then it came back on and terminal 2 did the same thing. Thought we had gotten all the kitchen items in but we had missed a Chkn katsu lunch for a customer who was with 5 top at B1. I sent over a piece of Zato-ichi while he waited and i was going to bring it over to him and apologize and explain the situation when one of the women he was with came up and asking what was taken so long and to bring to my attention. I let her know that i was aware and that id be over immediately to talk with them. I quickly brought the man his piece which he was thankful for and explained the situation. Personally brought him his lunch and notified him that id be comping his meal 50% to make up for the long wait. Touch base with them again before they left and the man seemed happy.

Specials:


3 Staff members that stood out (why/how):
-Kelly S has just been very pleasant on the days I've worked with her. She helps her fellow staff as well as myself. She did however try to persuade me to make cuts early, I meant to talk to her about it before she left but had many things came up. Ill make sure to address her another day about how she needs to respect the MOD decision to make or not make cuts.

-Beorn was in the zone today. He showed up on time and immediately went to work, he needed almost 0 help.

- Zayn seemed pretty timid today, he told me about about the issue with B1 right away but when I asked him if he explained to the table what happened and touch base with them first he said he did, but when i was approached by one of the women and went over to talk to the table they seemed uninformed about the whole situation. I told him to makes sure he is keeping his tables well informed on all things even if its bad news like a delayed  meal.




Any VIP's in?
Rob Som
Jason (wine rep)

Comps& Void Detail:
Donation Trays ( Owner Comp)
50% comp on Katsu Teish for Printer Error
R&M needs:

86'd items/ need more: