Written By: Dusten
LY Dinner Sales: 5443
Projected Sales : 6273
TY Dinner Sales: 8206
+/- : 51% over LY and $1933 over PS
Dinner Covers: 250
Avg PPA: 32.82
Weather: warm and sunny
Special events?: Labor Day Weekend
Who worked: Krystin, Cindy, Grace, Ruthy, Clair CL, Alyssa/John H, Kelly D cocktail, Beorn SA and Hiroe FR
Flow of Business, Cuts and Ticket Times: Busy start to finish. 55 cover when we opened the door. We were on a wait for the entire of the night. Our last table was a 10 top at 9:59 pm. No cuts. Ticket times were on point actually. Servers were mindful to keep their tables up on their food wait. Ordered Pizza for dinner. All in, it was a pretty great night.
Specials: 3 ebi chili, 3 mabo tofu, 10 nigiri sets
3 Staff members that stood out (why/how): John does not do well working with Alyssa at the host stand. He is bossy with her. He doesn't communicate with her that effectively and sometimes not so well with the guests. He had some women mad at him about their quote time. They changed from wanting a two-top table to a three, because one had a baby with her. He didn't tell them that when they changed their table size preference, that it would affect their wait time. They had many tables go over their quote times by a significant margin and I was left to send items or do damage control with people. In their defense we had some campers, but we did 250 covers on a Sunday- tables were turning.
Everyone did an amazingly smooth job for the first 2-3 hours of service. It was a thing of beauty to witness the well oiled sushi/izakaya juggernaut that is Kome Sushi Kitchen. By 8-9pm however, the strain and stamina was wearing thin on most everyone. I tried to warn them at pre-shift. By the end of the night they were all ragged and still in mostly good spirits.
Ruthy and Krystin may be getting sick. Ruthy for sure. Just something to watch out for.
Kelly killed it on cocktailing. I think she is hooked. I saw many bottles going out.
Any VIP's in? There were some familiar faces, but honestly I didn't know anyones names and it was a blur for the most part.
Comps& Void Detail: guest changed mind on 2 king salmon and 2 katsuo nigiri- they were doing omakase and got full. Their other pieces were cancelled.
-Takoyaki- FOH error- John had a miscommunication regarding wait times to a table of hangry women with a baby. I sent the takoyaki to be on the table when they were sat. they loved it.
-Kitchen error on Kids Cooked plate- lost ticket. They were very nice and I recognized them from other times.
-Kome bucks for a beer for Beorn from last night- helping out with the dishes.
R&M needs:
86'd items/ need more: toro, katsuo, sake toro, gyu, madai, japanese uni, coffee, nihon junmai, lg dreamy bottles
Couple things I forgot:
ReplyDeleteBeorn clocked in as kitchen tonight. Wasn;t sure how to fix that after he clocked out?
Also, could we get ALL managers trained up on how to use the security cameras?
The day of, have the employee clock in and out with the correct job code, and then adjust hours accordingly. The next day when checking "edit punches" in aloha you can double click on an employee's shift and change the job code.
ReplyDeleteI can absolutely show you AGAIN how to use the cameras. Anyone else please help me remember to show you on our next shift together. It'll take about 5 minutes.
Dusten, can you please close out the spreadsheets at the end of the night. The checkout spreadsheet was frozen this morning and last night's numbers weren't saved.