Friday AM Recap 9/29/17

Written By: Leary

LY Lunch Sales:  2287
TY Lunch Sales:  2465
+/- :  +178, 8%
Lunch Covers: 130
Avg PPA: 18.96

Previous Days Labor:  25%
Previous Days Comps: 6%
Controllable Comps: 1.65%

Weather: Cloudy and rainy

Special events?:

Who worked:
Naoto, Zayn, Derek, Clair Cl, Britt H, Beorn SA, John FR

Flow of Business, Cuts and Ticket Times:
It was a little on the slow side for a Friday, but we stayed steady throughout the shift. Ended up having more covers than yesterday even though yesterday felt a lot busier. We never went on wait, but had tables walking in until close. Ticket times were good.

Had a nice couple in here that said they were visiting from Tokyo, and they said they really loved everything. I thanked them for the kind words, and told them the owners will be very happy to hear the compliment. 

Had an unfortunate issue with a 1-top at the sushi bar that came in, and told Clair she was having a rough week. She identified herself as one of the women that published a statement about Alamo recently. She ordered 2 lunches because she was going to treat herself. She had a Ramen and Amazu Chicken. She ate most of the amazu and then was in the bathroom for a long time. When she came out she showed Clair a piece of raw chicken, and said it caused her to be violently ill. When I went by to talk to her story changed a bit, but she showed me the chicken and it was under cooked. She asked for her Ramen to go, and said she didn't want anything else. I comped her check and apologized again, and she told me that she understands because she's worked in a lot of kitchen. I thanked her for her understanding.

Specials:

3 Staff members that stood out (why/how):
-Clair came in ready to work. Got a 7-top right when she walked, and her bar filled up shortly after. She was all over her section today, and required no help. I was trying hard to help he, but besides filling a water or two there wasn't much to do.
-Beorn was being helpful and running food and bussing today. He has official become a double threat.
-Britt did well today. I was going to mention being more productive during down time at the host stand, but she was making kid's chopsticks throughout the shift. Yesterday was a hectic lunch for the host stand so I think she just didn't have a lot of free time.

Any VIP's in?
-Rob
-Barth with Family

Comps& Void Detail:
-Guest Changed Mind for an Eel Box, that the customer was confused on what it was.
-Had a large recovery comp for the raw chicken issue
-$15 Kome bucks

R&M needs:
The hot water pot on the right side decided to stop working today. I tried to reset it a couple of ways to get it to work, but no luck. I really don't want to replace it so soon before the move since we won't be using it there, but hot tea is going to be a nightmare if we don't get another one. Can we use it at any other location when we move.

86'd items/ need more: