Wednesday 9/20/17 PM recap

Written By: Dusten


LY Dinner Sales: 4306
TY Dinner Sales:4307
+/- : $1 over LY, 0% change
Dinner Covers: 158
Avg PPA: 27.26

Weather: 90's in the day.

Special events?:


Who worked: John H., Zayn, Lindsey, Derek, Sophia CL, Alyssa and Annie tag-team training Melody at H (more on that later), Brennan FR and Beorn SA

Flow of Business, Cuts and Ticket Times: Pretty solid crowd for happy hour. Thinned out around 6:45 and then the dinner pop came. Never really went on a wait. We were full until about 8pm. I cut John then. I cut Zayn, Annie and Melody at 8:30 and Lindsey at 9pm. No ticket time issues. Super dead the last hour. 2 tables in the whole place.

Specials: 3 Mabo Tofu, 11 yasai salads, 2 Aji Sashimi (one, technically)

3 Staff members that stood out (why/how): The host stand was a bit of a handful today. Annie worked lunch and when I came in she tells me that she and Alyssa have traded in-times. And Melody is here for training. I look at the schedule and Alyssa isn't on it. Kelly Dobbins is, with the same in-time as Melody. I stands to reason that Kelly was the intended trainer when the schedule was written. Considering the multitude of ongoing issues we are having with Annie, I was very unsure of how she would do training anyone. Elizabeth happened to be here and I relayed the situation to her and she said it should be fine.
6pm rolls around and so does Alyssa. Shortly after I notice Annie in the server station making drinks. I tell Annie if she is going to be training someone, then Alyssa needs to be making the drinks. Annie replies, "Oh we thought it would be better if Alyssa trained Melody, because she has worked here longer." I agreed with the end to her logic, but it is still just Annie making decisions above her pay-grade.  Later I find out they're both training her and are planning on splitting the training meal. Another managerial decision I'd like to be a part of making. When I go to get their order, they're each ordering $10 each. Annie, Alyssa and Melody. I say, no that's not right. Melody gets the full $15 and they split the other $15. They adjust their orders.
When I tell them that Annie and Melody are cut, Alyssa seems to be under the impression that Annie was going to stay on, because she offered to. I again, say no, Annie has been here without at break and she needs to go, and above all, none of these decisions are Annie's to make!
A few minutes later Annie tells me that Alyssa is in the bathroom crying. She wanted to leave because her birthday was yesterday and she has been hungover the whole day. I talk to Alyssa myself and she says she is fine and is just really stressed and having a bit of a mental break down. I tell her she can take a few minutes, but if she is fine, I need her to do her job. She agrees and I have her stay on until 9:45. None of these issues were in any way necessary, and took up entirely too much time and energy. I know we said that the host stand is going to require more attention as we have new people coming in, but the fully trained employees that should know better by now are the ones causing the problems today.
In most of this, Annie is the main issue. I'm pretty sick of her habitual refusal to stay in her lane. Someone, an employee, came to me with a question. Before I have a chance to respond Annie is telling them the wrong information. She caught herself and apologized, but not before she caught a look from me. I took the rest of the situation to the server station as it was irrelevant to the host stand, and to the point I'm trying to make here.

There was another yelper sighting our lack of to-go food on the yelp page that has stated since it's inception that we do not do to go food.... or delivery for that matter. The thing that makes this different than the goofy 2-star, is that this woman sights the host as being off-putting in her response... enough to make the guest reconsider eating here at all. The review is dated today. That doesn't mean she came in today, but I think her review warrants a response and a follow up as to when exactly she came in, so that we can address the issue of tone and delivery of policies to our customers from the hosts. The yelper is in our neighborhood, new to town and could very likely become a regular. She gave us 4 stars in spite of our service.

Lindsey won Bingo tonight and gave me no issues whatsoever. She took home a $25 gift card to Parkside.

Derek took second place, winning $15 Kome Bucks for his efforts. Derek reminds me a great deal of Jason Camacho. He can sell a ketchup popsicle to a woman in white gloves. On the other hand, I can't keep him away from the iPod or the reciever, he is opportunistic and thinks nothing of asking to be cut, or if he can give tables away because he doesn't want to work any longer. He is a good worker when it serves his interests and a hindrance to service when he has no interest.

Zayn did well today. He asked for help when he needed it. I saw him frantically looking to buttons while dealing with a 5-top table. He asked me to grab a couple of drinks for him. When he had everything together it was very apparent that he is still working on his tray balancing. He tries to carry it one handed but spots himself with his free hand pretty closely.

Melody has a good deal of experience with Resy and hosting at Jacoby's. Her "Irrashaimase" is clear and loud enough to hear. I emphasized to Alyssa to not become complacent in her training, because the details that set us apart from other restaurants will ultimately go unaddressed and the new hire will suffer for it. As slow as we were, Melody mentioned it would still be a good night at Jacoby's. If we hire people and need them to uphold our standards, we cannot get lazy when they have a relative grasp of the fundamentals.

Any VIP's in? Spencers's Mom.
Devin and his wife.
Leslie and a friend.

Comps& Void Detail: Guest Changed min for Aji Sashimi. Derek swears up and down they pointed to the Aji, but they claimed they wanted the Mabo Tofu. We managed to resell the Aji.
EMP day off for Derek.
FNF'd Spencer Mom
Derek used his Kome bucks prize for his dinner.

R&M needs: We need more men's t-shirts. Don't know if we're waiting on the new designs or what, but I've had more than one customer asking for sizes of shirts that we don't have.

David turned n his form for direct deposit. I put it in Leary's box

I really do need all MOD's to please actively check the beverage order invoices and marked them as received or otherwise on the order sheet. It is the clipboard hanging on the nail just to the left of the office door. There are things that are still out of stock at (Hana Raspberry) or others signed and paid for that weren't delivered (Radio Boca Tempranillo). Thank you.

Brinks was a no-call no-show today. Bag is still in the safe.

86'd items/ need more: