Wednesday A.M. 9/20/17

Written By: Drew

LY Lunch Sales: $1785
TY Lunch Sales: $1567 (-218)
+/- : -12%
Lunch Covers: 90
Avg PPA: $17.41



Weather:
Cloudy and in the 80's


Special events?:



Who worked: Kelly, John, Zayn, Johnny CL, Chaz SA, Annie H, Hiroe FR


Flow of Business, Cuts and Ticket Times:
Interesting start to things. Around 11:15 I had a woman call in and say that she wanted to make a reservation for our party room for a business meeting. Annie asked how many people she had in her party and she said 5. Annie then explained to her our policy for the party room. After that the woman asked to speak with management. She further explained that the meeting needed to be private and away from guest. I offered to put her in a corner of the restaurant where they could be less bothered but she said " No, I want the party room or i dont want to eat there at all". At this moment I reached out to Leary for a second opinion. He said stick to the policy but if she did arrive and we had no one in the room at the moment that we could seat her party. I let her know this and she appreciated me trying. I told her that id take her number down and that I would give her a call just in case a larger party walked in, that way she wouldn't waste her time. She was immediately appreciative and her tone went from angry entitlement to calm gratefulness. Around 11:30 We had an 8 top walk in so at that time I called her back and informed we wouldn't be able to seat her group. She thanked me for trying and wish me a good day. Around 12:15 Lee let me know that we didn't have many mangoes left because we had returned the ones we got this morning due to the mangoes being too soft. Immediately called Rodrigo to touch base with where our replacement was, replacement product arrived at 12:45, except this time they were really hard. So instead of sending them back again, i just had the sushi bar cut the hard mangoes and pour sugar on them, a little trick I learned from Take to soften them up. We started to fill up around 12:45 with only 2 tables open, and I thought there was going to be a nice rush but then it immediately died down. Cut John at 1 then Zayn at 1:25 and then Kelly at 1:45.

Specials:


3 Staff members that stood out (why/how):

-Chaz seems to be improving, I saw him consolidating a lot of his actions today. He just needs to work on Speed.

-Lee did a great job communicating to me about the mangoes and staying on top of Josh and Ben while they worked on prepping extra for our large catering order tomorrow morning.

-Annie attitude was amazing today. She was polite with me and all the guests and she was super positive. Also kept busy in her downtime.  A pleasant 180 from the last shift I worked with her.

- Servers all did a great job pre-busing today. They also grabbed plates with them every time they went to the back. All around helpful and self-sufficient.

Any VIP's in?


Comps& Void Detail:
No Comps!!! Woohoo

R&M needs:


86'd items/ need more: