Written By: Devin Steuerwald
LY Dinner Sales: $7361.00
TY Dinner Sales: $8428.00
+/- : $1067.00, +14%
Dinner Covers: 287
Avg PPA: $29.37
Weather: Sunny Currently, The high will be 87, clear tonight with a low of 64
Special events?: Austin Pride Parade, beer and sausage event at fiesta gardens
Who worked: Clair, Derek, Cindy, Lindsey, Dusten, Alyssa CT, Kelly H1, Veronica H1 train, Jenny H2, John H FR, Beorn SA
-Veronica did a good job on H1 train, she was a little shy at first but a little while into the shift she was great customers and running the board. Kelly said she was very good with customers, saying all the right info but not getting stuck in conversations.
Flow of Business, Cuts and Ticket Times:
Fast to fill up we went on a wait by 5:38 but wait stayed around the 15-20 minute mark till 6:30 then we went up to a 45 min for a 2 top and 60 min for a 4+ top and up to an hour by 7:40. started to slow down a little by 9pm when we went back down to a 30 min wait. Stayed on a wait till 10:30 cut H1 and CT and went to 2 on by 10:45. Sushi bar got hit hard on rolls around 8:20 with all roll ticket times taking around 25-30 mins. they quickly got zeroban and ichiban to help out and they got caught up. all other ticket times were fine.
-server contest- who could sell the most specials for GC, Dusten won with 10!
- a guest at A3 called me over after they paid and told me that they come in all the time but tonight their rolls where not very tight and fell apart when they picked them up. they said that everything else was fine. I apologized and let them know i would follow up with the Sushi bar, they left happy.
- the tables against the back wall told Cindy that they felt the whole wall move, I went to check it out and i saw a red car driving off with the passenger side scratched up, with some very minor scratches on the side of the building. the car had a "new driver" sticker in the back window. i didn't get the license plate. Should be able to see on "back parking" camera some where around 6 pm.
- Ran out of made wasabi tonight, followed up with Derek about making sure we had enough back up to last the whole shift. He told me the back up was near half full after he made set ups, but we still ran out. Lindsey stepped up and made a batch of back up wasabi on the fly.
- Dusten had the host stand edit servers name to not include their last name because that info gets emailed to customers when they fill out survey.
Specials:
*fried Marbled potatoes- 6
*Yasai Salad- 12
* Aji Fry- 8
*Whole Aji Sashimi- 4
3 Staff members that stood out (why/how):
Any VIP's in?
*director of Rude Mechs (Pat's wife's theater troop)
Comps& Void Detail:
*F&F- rude mechs- $9.33
*bday- $5.50
*emp day off- Kristina (daruma)- $32.70
*kome bucks- 14.35 derek
*training meals- Kelly D/Veronica $29.50
R&M needs:
86'd items/ need more:
Thanks for editing that, Dusten. How did you know that the last names are emailed out on a survey though? Just curious. We've had this system for about a year and it was never brought to my attention.
ReplyDeleteI started to get the emails for the reviews customers have left. I don't know to a certainty that the customer surveys didn't have the same (or any) information about their server that we were getting in the emails. But on the off chance they were, it would likely match the profile names we had for each server on the seating chart. I thought it would be better safe than sorry to change them.
ReplyDelete