Tuesday PM Recap 9/12/17

Written By: Leary

LY Dinner Sales:  3420
TY Dinner Sales:  4515
+/- :  +1095,  +32%
Dinner Covers:  164
Avg PPA:  27.53

Weather: Nice cooler evening

Special events?: HAAM Benefit day

Who worked:
Kelly, Ruthy, Krystin, Derek, Clair CL, Alyssa & Kelly Tr Jenny H, Zayn FR, Cal SA

Flow of Business, Cuts and Ticket Times:
Another very slow shift. We did have an oddly busy start with a 12-top at 5pm, and a line at the door when we opened. After the hectic first hour things slowed down a lot. We never went on a real wait, but did eventually fill up by 830 and had a couple tables have to wait for a few minutes. Stayed steady until 915, and then cut both Kellys. Only a couple more tables came in the last 45 minutes.    

The Sushi Bar got hit pretty hard before the 530s came in. Also that high-maintenance couple with the kids that always sit at the sushi bar pretty much ignored Ruthy, and just shouted commands at the Sushi Bar. I went by to check on them to see if they were ok, and they said yes, then went right back to shouting orders at the sushi bar. Once the 530s came in it took about 30 minutes to get back on track. The family also sent back 4 Uni Nigiris that they said was off. It did taste off so I comped them and offered to replace them on the house, but they refused.      

Specials:
Ebi Chili- 7
Yasai Salad- 12
Whole Aji- 2
Nigiri Set- 9

3 Staff members that stood out (why/how):
-Spencer had a stressful shift as Ichiban. It was obviously getting to him. I talked to him at the end of the shift about the importance of letting difficult customers roll off his back.
-David was training as Ni-ban tonight which would make sense on a normal Tuesday, but did add a bit to the chaos at the beginning of the shift.
-The new dishwasher, Chad, seemed to positive and productive. Hope he works out.
-Jenny is a friendly addition at the host stand. Wish it would have been a little busier so she could have practice more with the wait list.  

Any VIP's in?
Neil
Asazu Family
High maintenance sushi bar family

Comps& Void Detail: Unforunately lots of comps for a slower
-DNL for 4 Uni Nigiris
-Recovery for a Botan Ebi because the table had ordered 4 and we only had 1
-Owner comp for Asazu family
-Recovery for 2 Komeviches for a table that had soy spill on them by Cal
-Sushi Bar Error for Aji Sahimi that had Thai chilies on it
-Birthday comp for Taiyaki
-Kitchen Error for a missed temp camembert ticket that took 23 min to hit the table
-Spill for a Kirin Light that was dropped
-Training Meals for Kelly & Jenny
-FNF for a dessert for Andrew's friend
-Recovery Kirin Light for a customer that was upset about not being sat incomplete
-Spill for a bottle of Usu Nigori that was sour when opened

R&M needs:

86'd items/ need more: