Saturday PM Recap 9/9/17

Written By: Chelsea

LY Dinner Sales: $6646
TY Dinner Sales: $8214
+/- : 24% or $1568 over LY,
Dinner Covers: 286
Avg PPA: $28.72

Weather: a nice cool evening

Special events?: UT game

Who worked: Krystin, Clair, Renee, Lindsey, Dusten CL, John Cktl, Beorn training Chaz SA, Hiroe FR, Annie and Alyssa Host.

Flow of Business, Cuts and Ticket Times: Started off nice and steady. Catering order was made incorrectly, the customer had ordered the Veggie and Go Go plates, but the Veggie and Cooked trays were made. The customer was very understanding and the sushi bar cranked out the remake in just a matter of minutes. Bought the couple a glass of wine and an Asahi while they waited, but the remake was ready only a minute or two after the drinks were delivered, and they were happy. Filled up by 5:45, on a wait by 6 that became a 45m-1hr wait by 6:45. Hung around there for most of the night, finally slowing down around 9:30 and we were off the wait by 10. Went 2 on then to close, also cut Annie and John at that time. Ticket times were overall good, had a couple items hit 20-25m but they were fine, and no customer comps needed.

Specials: Kitsune Salad - 7, Mabo Tofu - 5, Whole Aji - 3, Nigiri Setto - 13

3 Staff members that stood out (why/how):

- Chaz is a really great new addition. He was open and receptive to feedback and tips, he was quick to pick things up, and was very nice and polite. Of course he was a bit on the slower side since it was his first day, but he was much faster even by the end of the shift and it was apparent he will pick it up very quickly. Beorn was a good trainer as well. I could overhear him giving him good specific tips for different situations. They had two small slip ups, found a tray on a chair at a table that got sat and a broom/dustpan got left in a corner for a few minutes during service, but they were both from pretty hectic times. It was one of those shifts where everyone gets up/gets sat in waves.

- Krystin brought up huge stacks of sushi dishes almost every time she came out of the kitchen. So appreciative that she is always looking ahead for those, wish all the other servers did the same.

- Annie still needs to watch her tone with both customers and her coworkers. Alyssa started getting pretty upset with how she was saying Annie was speaking to her. I went over to help with the host stand a few times to reset the groove up there and monitor things, and I got the tone from her a bit myself. I had meant to speak with her at the end of the night about it, but she left in a pretty big hurry and I didn't see her go.

Any VIP's in? Clair's BF Michael and his mom and friend, Nine Banded Garry with his wife and some friends, one of my former team members from HomeAway Katie with her husband.

Comps& Void Detail: Recovery wine and asahi for the catering order mistake, void Cooked tray, FNF for Michael, FNF for Garry, they brought the servers a couple of their bottles. FNF for Katie, training meals, Guest Changed Mind Shio Saba, guessing she misread the menu cause once she received it she said she doesn't eat fish (???)

R&M needs:

86'd items/ need more: crayons, candles, tampons, ibuprofen. sake toro sashimi, endo, tarantula