Wednesday A.M. 9/27/17

Written By: Drew

LY Lunch Sales: $1823
TY Lunch Sales: $2645 (+822)
+/- : +45%
Lunch Covers: 125
Avg PPA: $21.16


Weather:
Cloudy and Humid 80's

Special events?:


Who worked:
Kelly, John, Zayn, Johnny CL, Annie H, Hiroe & Beorn FR, Chaz SA

Flow of Business, Cuts and Ticket Times:
Started off pretty normal, with customers trickling in. Started filling up around 12 and went on a 15 min wait by 12:30. Got of the wait by 1 and the restaurant started going one in and one out. Kelly let me know that a woman who ordered a shumai immediately sent it back after taking a bite and spitting it out, she thought she was getting pork accordingly to kelly, tried to see if she wanted anything to replace it like gyoza but she didn't want it. Had a 2 top at B5 feeling a bit annoyed. Sushi Bar had called long tickets times for nigiri, and John did say that he explained to the table that sushi was taking a while, but the man had been eating his ramen for about a good 15 min maybe 20 before he called it to my attention. Not sure if it was poor timing on his end or what but i went ahead and comp'd their ramen and brought out their sushi to them while profusely apologizing . Checked with them after their meal and they seemed content.

Side note- Sushi bar had cut Angel around 1245 when we started to die down and had the General switch to fish prep, im not trying to be rude or unprofessional but i do feel this decision shouldn't have been made, part of us getting backed up around 1 when we weren't even on a wait or full, i believe had to do with the General being at Fish prep, i can understand trying to save labor but i would have liked for Angel to have stayed.

Specials:
Had a Parfait contest today, but no one won.

3 Staff members that stood out (why/how):
- Talked with John about the importance of timing food properly to avoid angry customers. On the other hand he was being very helpful for the rest of the staff and polishing small ware frequently.

-Johnny got a compliment from a man at S1 today, he had said that he was impressed with his level of service considering the rush and was very attentive.

-Kelly is always seems to want to help people but today it just seemed like she was getting in the way of her coworkers and needed to be focused on her tables more, i explained this to her after her shift. Good to help, when it's needed.

-Zayn seemed to need a lot of help during the rush but i was impressed with how well he was at consolidating tasks for his tables. He is very aware of everything that is going on in his tables today.

Any VIP's in?


Comps& Void Detail:
Sp Tonkatsu Ramen Sushi Bar Error, waited along time for other person to get food.
Shumai- DNL
FNF for Kelly Friend Erik
FNF Veggie Temp for my friends at Sushi bar
FNF Sunomono for Johnny Friend Cole
R&M needs:


86'd items/ need more: