Thursday AM Recap 9/21/17

Written By: Leary

LY Lunch Sales:  1765
TY Lunch Sales:  2398
+/- :  +633,  +36%
Lunch Covers:  137
Avg PPA:  17.50

Previous Days Labor: 30% (sushi bar labor seemed higher than normal, but everyone's Clock Out times looked accurate.)
Previous Days Comps:  8%
Controllable Comps: 0%

Weather: Warm and Humid

Special events?:

Who worked:
Kelly, Patrick, John, Johnny Cl, Chaz SA, Britt H, Brennan FR

Flow of Business, Cuts and Ticket Times:
It was a decent Thursday lunch with an oddly late pop. We were mostly full a little after 12, and stayed steady until 115. We had a lot of tables get up and it seemed like we were going to slow down, but then got a second rush at 130 that ended with a 7 top that sat right before close. A little longer of a day for everyone, but definitely gave us a nice boost in sales. Ticket times were solid today.

Had an unfortunate issue with a lady who rang up $45 tab at the sushi bar, and then told Johnny she forgot her wallet and would go home and call in payment. She was heading for the door when I approached her in the lobby, and asked if she had anything to leave as collateral. She immediately got really defensive and upset with me about it. I apologized and tried to let her know that this has been a common occurrence lately and then guests never return. I let her know that it's nothing personal, but I needed some assurance that she would come back. She got really flustered and said "What do you expect me to do?" I asked if she had a cellphone to leave, and she said no and continued that I was being ridiculous and that she was going to just go. I asked if she was driving, and she said of course. I said how about I just write down her license plate. She huffed and said fine. She complained the whole way there, and asked if I wanted to ride with her. I apologized once again, and said I appreciated her cooperation. She did come back with a card, but I'm not sure that would have happened had I not written down her license plate. People forget their wallets, but usually they aren't so combative and are more willing to figure out a solution. The whole situation was weird.  

Specials:

3 Staff members that stood out (why/how):
-Britt did really well on a busier lunch shift. Very professional and efficient. I can see she gets slightly overwhelmed when multiple tasks need attention (phone is ringing, a table is  finally complete, while others are waiting to get on the wait list), but I think the host stand here can be overwhelming to very seasoned staff members when new. It just takes a bit to find a rhythm and figure out how best to prioritize those moments. I was up there a lot during the pops to help her avoid getting too stressed.
-Chaz is really great. He seems to get a little better every time I work with him. Still needs some direction with prioritizing actions as well, but he's always receptive to feedback and has a lot of hustle.
-John has been very good about pre-bussing and staying productive since our last conversation.  

Any VIP's in?
Andrew (the architect)
John

Comps& Void Detail:
Kome bucks from Kelly, and John.

R&M needs:

86'd items/ need more: