Written By: Leary
LY Lunch Sales: 2339
TY Lunch Sales: 3096
+/- : +757, +32%
Lunch Covers: 160
Avg PPA: 19.35
Previous Days Labor: 16%
Previous Days Comps: 5%
Controllable Comps: 2.27%
Weather: Sunny and warm, 20 minutes of hard rain around 4pm
Special events?:
Who worked:
John, Zayn, Patrick, Mandy Cl, Brennan FR, Beorn SA, Kelly H
Flow of Business, Cuts and Ticket Times:
Another steady lunch. Kind of a slow start, but we we're full and on a small wait by 1230. Stayed full and busy until the last 20 minutes of service. Ticket times were mostly good. Had a lot of roll tickets at one point and times hit 25 minutes. No comps necessary.
Had an issue with Zayn running rolls to the wrong table. Unfortunately it was when rolls were taking a long time so when he realized his mistake and I got the remake to the table it had been 45 minutes. The guests were understanding but appreciative when I comped them for the wait.
Had a lady get annoyed with Mandy when she told them there was charge for sides of Shiso and Pickled Daikon. She said she always gets it free when she comes in. I went by and apologized for the inconsistency, but let her know that Shiso is expensive and she should be getting charged.
Specials:
3 Staff members that stood out (why/how):
-Kenta is a little powerhouse in the dish station. He's already surpassed Alex's ability on his second day.
-Chad is a solid worker. Weird comments at times, but you know how them Yankees are.
-Zayn still seeming unfocused at times. I talked to him at the end of the shift about improving overall section awareness. He's still new, and I don't expect it over night, but I let him know there is improvement needed.
-John did well today in the back Bs. Section was well maintained throughout the shift.
Any VIP's in?
Rob
Jason & Susan
Spencer with FNF
Kayo & Take
Comps& Void Detail:
-Server Error for rolls ran to wrong table
-EMP DAY OFF for Spencer
-Owner Comp
R&M needs:
86'd items/ need more:
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