Saturday AM Recap 9/2/17

Written By: Leary

LY Lunch Sales:  2243
Projected Sales : 2400 (-335)
TY Lunch Sales: 2259
+/- :  -178, -8%
Lunch Covers: 132
Avg PPA: 29.11

Previous Days Labor: 16%
Previous Days Comps: 5%
Controllable Comps: 2.4%

Weather: Sunny and warm

Special events?: First UT Home Game, Labor Day Weekend

Who worked:
Sophia, Lindsey, Mandy, Johnny Cl, Annie H, Hiroe FR, Cal SA

Flow of Business, Cuts and Ticket Times:
A little busier than expected with the first UT home game. I guess this town bleed orange as much as it use to. Typical Saturday flow expect without the later pop. We were full with a few tables waiting from 1230-2, but then started dying out. Only a couple of tables came in after 2. We were 2 on at 230. Ticket times were good all around.

Specials:

3 Staff members that stood out (why/how):
-Had the new dishwasher, John, try to call in for his shift tonight after Matt ok'ed him to not come in his last 2 scheduled shifts. He was rambling with a lot of excuses about not having a phone or a wallet, and that's why he couldn't work. I let him know that was not an acceptable reason to call in. It turned into a 15 minute ordeal where he was talking a mile a minute, and wouldn't let me finish a sentence. I just kept repeating the policy, and let him know if he didn't show up it was considered job abandonment. He then proceeded to tell me the hours weren't working, his ankle was hurt, it was dangerous to be out after midnight without a phone, how was he suppose to call his ride (I let him know he could use the phone here), and that he lives in a floodplain. I repeated the policy. It was pretty obvious this conversation was going nowhere so I just kept repeating the policy. He then proceeded to tell me to fire him. I said I wasn't going to do that, and said it was up to him to decide whether he wants to work here, or abandon the position. He then tried to bait me into firing him by telling me I was unprofessional, and not his boss. I just repeated the policy. He asked to speak with Vince, and I said he has to follow the policies that we all do, but I would be happy to pass this conversation over to him. When Vince got to the office he had hung up. That's that I suppose, but in case we do get an unemployment claim I wanted to document it.

-From now on we all need to enforce the policies as they are stated in the handbook. I know we are short staffed, but it never works out to accommodate flaky employees.

-I gave Ghamal his "do-or-die" document today. He was pretty agreeable with all the points outlined in the write up. I told him he has to have to rolls memorized and be off the cheat sheet by Wednesday. His only retort was that his training was loose and inconsistent. I think that was probably a fair criticism. I let him know despite the training it's up to him to memorize the rolls, and if he can't we can't move forward.

-Followed up with Cal today about improving his section awareness, and having a little more hustle. I think the staff is a little intimidated by him, and he hasn't gotten as much direction and feedback from the servers as they usually give a new SA. Despite his gruff exterior he's open for feedback, at least from me. Hopefully we'll see some improvement from him in the next few shifts.  

-Pro server staff today. It's great having Sophia back on Saturday mornings.  

Any VIP's in?

Comps& Void Detail:
$15 Kome Bucks

R&M needs:

86'd items/ need more: