Thursday PM Recap 2/2/17

Written By: Leary

LY Dinner Sales: 4752
Projected Sales : 5858 (+154)
TY Dinner Sales: 6012
+/- :  +1260,  +27%
Dinner Covers: 213
Avg PPA: 28.23

Weather: Chilly Cloudy Evening

Special events?:

Who worked:
Kelly, Renee, Sayo, Lindsey, Dusten Cl, Alina & John H, Leigh SA, Emily FR

Flow of Business, Cuts and Ticket Times:
It was a steady and busy shift. It took a little bit to wind up, but we hit a wait by 6pm. Wait quickly grew to an hour. Slowly came off the wait by 915, but we stayed pretty full until close. Cut Kelly, Tori, and John at 915, and Renee at 930. Closed 3 on. Ticket times were solid all around. Despite the level of business. Had a little weirdness mentioned below, but overall a pretty smooth shift considering how busy it was.

We did have 7 top go over their quote time by about 20 min. We were waiting on a table that was hanging out about 25 min after they paid out. I let the 7 top know we were just waiting on this table. I realized the 3 girls were never going to get up. I was filling out Kome Bucks to bribe them to get up right when one of the guys from the party came up to me to complain. I let him know the situation, told him I was about to bribe these girls to get up, and he instantly backed down and thanked me. I recognized some of the group from here. Once they sat they were super nice and thankful I gave the other table a gentle nudge to get them sat. They ended up tipping Lindsey over the grat, and thanked me again on the way out.

Had a weird occurrence in the beginning of the shift. There was a customer and his 8 year old son that walked in at 445. The dad asked if his son could use the bathroom quickly, and Alina said yes. She had just cleaned the bathrooms. Right after his son left the bathroom Matt went in, and came out asking who just used the bathroom. I asked why and he said there was piss everywhere. All over the toilet seat, and all over the wall. It looked pretty intentional, but the kid was small. I looked outside and the dad and son were parked in a handicap space waiting for us to open. A little awkward of a conversation, but I was concerned about this kid doing this again during service. I walk outside to talk to the dad, and asked if he could move his car to a non-handicap space. He agreed and apologized that he didn't even realize it was a handicap spot. Then I brought up the bathroom, and said I hated to have to bring this up, but let him know what happened. I said it wasn't a big deal, we had cleaned it up, I was sure it was probably an accident, but asked if he could supervise his son if he needed to go again during dinner. That's about as nice as I could be about it. He looked surprised, but apologized. They sat in the parking lot for awhile, and then left. The father called and asked to speak to me about 30 minutes into the shift. It was a 15 min conversation. At that point he was convinced he son was wrongfully accused, and wanted to know how I was so sure. I let him know that we have a camera in the lobby, and that I could see everyone that used the bathroom after it had been cleaned. He wasn't really mad, but he seemed very distraught that he son could possibly lie to him. I wanted him to feel welcome to come back, and once again apologized for even having to bring it up. I repeated that it wasn't really that big of deal, and the only reason I said anything at all was to avoid it happening again during service. He ended up thanking me for taking the time to talk to him, but he sounded like he was in a serious state of shock. I felt bad that he was taking it so hard.

I'm starting to regret having the reservations available online. Although in theory it could make our lives easier, nobody reads. I also made a test reservation tonight, and all of our policies are not listed in the confirmation email. I had another reservation show up and be only 5 instead of 8, and then was pretty pissed to find out she wasn't getting the room, was going to have to wait, and be charged as well. This is the third time in a couple of weeks that I've had this happen. We also got a 1 star yelp review from one of these recent occurrences. Had she made the reservation over the phone I wouldn't have felt so bad because we are all so thorough with all of our policies. She could have called ahead and checked in with us, sure, but in her mind we were ruining her birthday with our stupid strict policies. After checking our wait list to make sure we didn't have any other parties I went outside to tell her I was going to sit her and not charge the card. She must have made quite the scene because when I walked out and looked around for a second a couple said "she went that way". I found her crying to her friends in the parking lot. I apologized for the situation again and let her know we were going to sit them immediately. They ended up having 6. She apparently forgot that someone else was coming. I really just wanted to bang my head against the wall at that point. I brought them some shumai on me for starting off on such a sour note. I checked in with them several times, and they seemed happy, but I wouldn't be surprised if we got another crappy Yelp review from this.      

Specials:
Aji Sashimi- 4
Nigiri Set- 12

3 Staff members that stood out (why/how):
-Had Patrick train at the sushi bar tonight. It was good and busy shift for him learn. Liam and I took turns going through everything. He was a lot more comfortable with the sushi menu at the end of the shift.
-Liam did a decent job at floor support tonight. We didn't really have many comps tonight, but spent a good amount of time going over the end of the day. It's going to take some time for training, but he had a good manager eye for certain things, and asked a lot of good questions about the end of the day.

Any VIP's in?
-Scott from the Elm Group
-My friend Nicole (private party manager at the Driskill)

Comps& Void Detail:
-Training Meal for Patrick

R&M needs:
-Rodrigo replaced the leaking hand sink in the kitchen

86'd items/ need more: