Wednesday 3/8/17 PM

Written By: Dusten

LY Dinner Sales: 4947
Projected Sales : 5740
TY Dinner Sales: 5173
+/- : 5% over LY and $567 short of PS
Dinner Covers:191
Avg PPA: 27.08

Weather: cloudy, low 70's

Special events?: Women's Day. SXSW EDU day 1


Who worked: Liam, Krystin, Mandy, Lindsey, Sophia CL, Brennan SA, Emily FR, Leigh and Melisa H.

Flow of Business, Cuts and Ticket Times: tame start that became a full fledged dinner with a 45 minute wait for tables. Light and easy Happy Hour and then everyone showed up. Things ran relatively smooth. No ticket time issues. If anything people were a little pushy with the host stand but that was about it. One couple was upset because they'd "called an hour earlier" (about 6:15) and were not expecting to have to wait. At all. Things slowed at about 8:20. I cut Liam then. I cut Krystin and Melisa at 8:30, Mandy at 9:10, Lindsey and Brennan at 9:45.

Specials: 20 special roll, 2 aji sashimi

3 Staff members that stood out (why/how): Leigh and Melisa were like night and day tonight. Leigh was fairly sharp, making drinks and still keeping up with the board. She was handing the drink orders to the servers to ring in. Her pours looked good, and she seemed to know the cocktails fairly well. She mentioned wanting to do some cocktail shifts. LEigh definitely needs to work on her approach and delivery with customers. She can be somewhat robotic and dry- which can come off as aloof or inattentive. I also mentioned to her that the host/cocktail needs to maintain the lobby and particularly the patio as a section- specifically bussing empty drinks and menus when parties are sat.
-Melisa's performance can be summed up anecdotally: We had a 6-top walk in at about 7:30 asking about the wait. We had a long wait, but the party room reso had been sat for 90 minutes and I told them it may not be too long. At 8:03 the reso had left and the room was reset with waters and all. I asked Melisa if there was a reason the 6-top hadn't been sat, as they were pretty antsy. I was genuinely asking, thinking surely she had a legitimate reason for holding off. Her response was as if she'd been woken from a dream and said, "Oh, I didn't realize the table was ready." She had been standing there the entire time.
-Held a Bingo Contest tonight. Liam took 1st place and got some Alamo tickets. Sophia took second and won $10 Kome Bucks.
-At the end of the night, Lindsey had a table leave without tipping. They extolled our food and her service and then drew a line thought the gratuity and left. Perhaps they meant to leave cash, but forgot. She was more confused than upset. I took care of her dinner- Kazu didn't order food, so I lumped it in with the BOH/Sushi bar comp.

Any VIP's in? John. The precocious little girl that Kate used to humor (to a fault) and her Dad without the high-maintenance Mom. Taylor Kirk with his GF and another couple.

Comps& Void Detail: Emp Day off for John. Bday Parfait, Bday taiyaki. DNL hotsake- the woman ordered wine instead. $15 holiday Kome Bucks.

R&M needs: There is another bulb out over the Kome letters on the building. Take and Kayo were here briefly and Take mentioned replacing the lights with halogen fixtures. They said we are replacing bulbs currently every 3 months or so, and he feels the halogen would last longer. I don't know if that is a Roderigo job or what.

86'd items/ need more: