LY Lunch Sales: $2351
Projected $2240 (Sundays have been bad lately, and the weather was going to be nice, so I low-balled it)
TY Lunch Sales:$2561
+/- :up 9% over LY, and $321 over Projected!
Weather:Hazy, high 60's
Any Special events going on?: Austin Marathon
Who worked?:
Kate, Clair, Lindsey, Stephanie CL. Perf SA, Julie host, Kaori FR
I finally figured out who the culprit was that wasn't hanging up the phone. It's Julie. Leary, can you remind her that she needs to press end on the phone when she hangs up.
Flow of Business, Cuts and Ticket Times:
busy busy busy. Never overwhelmingly busy though, just like yesterday. It was steady throughout with a few waits here and there, but nothing over 15 minutes. Had a 15 top call and tell us they were coming. It was 2 of our regulars and their families. The two regulars had just run the marathon!! So we put them in the back b's and b3-4. Clair was getting frustrated because we piecemealed them together but they were all sat within 10 minutes (maybe less) and were very understanding that a party of their size couldn't all sit together. I guess the only downside of that was it bogged the kitchen down somehow. The only real affect of it that I saw was 1 Kayaku Udon for S10 that took over a half hour. And I'm not quite sure why it took that long because I saw them working on a ticket with 2 tonkotsu and a kitsune and that went out before the kayaku. So...I really didn't have anything to tell the table, but they were young and playing a game on their iPhone, so they seemed fine.
*UPDATE- I just talked with Umlas and he informed me that that particular noodle bowl generally takes longer because the raw chicken in it has to cook first. Which makes so much more sense as to why it could take longer. Little details like that are really helpful when it comes to situations like this. I told Stephanie and she was also grateful for the information. I have added it to the shift notes.
had a 7 top reso in at 1:30- they drove from Houston. The woman was someone I recently replied to on yelp to say thanks for the rave review. She was so excited to be eating lunch with us today and brought some other friends with her as well as her sister, an avid Yelper (who also expressed how excited they were to be here) so I bought them a roll for the table, and they were thrilled. Let's not call it bribery. Just a token of appreciation. We had quite a few Marathon tables in today, which was good to see. Especially that 2 top that brought their family, making it a 15 top. New faces. Great!!!!
Any VIP's in?
Comps of note:
R&M needs?:
Rodrigo has removed the posts, I had Perfaijer move the parking blocks so they are flush with the wall, and the gate to the dumpster is fixed.
86'd items/ need more?
I have seen sometimes Kayaku udon taking longer when the fryer cook wasn't aware the order, and not making tempura shrimp.
ReplyDeleteI understand there is raw chicken in there but it is small enough does not take long enough to use as the excuse for customers. If the customer is Japanese or even not Japanese but who has cooked udon with chicken before, they can't take it as excuse when it took over 30mins. If I was a customer I would prefer to be told it was just a human error when my food took too long.
Actually when I went over there I told them that I had no good reason as to why it was taking so long but it is next in line so it will be up shortly, and it came out about a minute later. The other issue was that there was no leader back there, that's what it boils down to. Umlas and and I talked about it before I left, when he came in, and it's just going to take some time until we can have someone back there at all times to get those guys up to snuff. They are set in their ways and bad habits are hard to break. So it's just a matter of riding them 24/7. leaving them up to their own devices is just a disaster. This issue should be remedied very soon, and luckily, this doesn't happen too often now.
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