Saturday 2.15.14

LY Lunch Sales:$2483
Projected Lunch: $2745
TY Lunch Sales:$2665
+/- :up 7% ($80 short of projected)

LY Dinner Sales: $6370.
Projected Dinner: $7150
TY Dinner Sales:$7838
+/- : up 23% LY, and $688 over Projected

Total Sales for the day:  $10,503 !!!!!!!!!!!!!!!!!!!!!!!!!!!!
up 19% for the day.


Weather:Sunny and beautiful. 70's

Any Special events going on?:

Who worked?:
Lunch: Sophia, Clair, Alex, Johnny CL. Hiroe FR, Jen host, Perf SA
Dinner: Naoto, Sophia, Kate, Stephanie, Dusten CL. Kaori FR, Perf SA, Alex host, lindsey CT

Flow of Business, Cuts and Ticket Times:
Lunch: Started strong and stayed steady all day. Never a huge rush, but almost constantly full. Lots of big parties, two 7's, 3 5's, a six. Didn't cut anyone until 2:30 when I went down to just Clair and Johnny. No long tickets, nothing much to report. 

Dinner on the other hand...we were on a wait by 5:45 and didn't get off the wait until 10:30. The night had the potential of going smoothly, however our 12 top reso ordered all rolls, and Stephanie had a table of 4 guys order 15 rolls. Yes. 15 rolls. So needless to say that put us way behind and got us stuck under quoting some of those that had come in before the roll-madness. I talked with all of them and they were great and very understanding. I bought some of them some food to get their table started, and it was timed well because as soon as the food was ready we were seating them. So at least that worked out. Also, had a couple that comes in all the time (both with shaved heads) get upset about my "insensitivity". She was in heels and walking to the bathroom and slipped around S4, but caught herself on her knee. I think Sophia or someone helped her up and when she got up I asked her if she was okay. She was headed to the bathroom and told me that there was water there. I told her I was sorry and that I'll take care of it. I got a paper towel but there was no water on the floor. Maybe a drop from a water pitcher, but I went around the entire area and it was dry. I've walked on this floor in heels (once!) and it's super slippery, so I can understand how she fell. However I didn't make a big scene about it by rushing over there because someone was helping her already and I didn't want her to feel embarrassed. At the end of their meal they called me over to tell me how upset they were that I didn't say sorry or do anything and that she hurt her knee. I apologized for not audibly apologizing to her, though I thought I had, and didn't know she hurt her knee, as she made no mention of it. I also told them why I didn't rush over. In the end, I got them both $15 in Kome Bucks and told them to be sure to come back. They said they come in all the time and that the food and service is always great. After I returned with the Kome Bucks they were both very grateful and I continued to show them that I wasn't insensitive by graveling. They left happy. Yea!

In the end, everyone left happy and enjoyed their meal here tonight. Saturday night accomplished.

Any VIP's in?

Comps of note:
Comp'd some food for those waiting over quote time
I am going to add a "recovery" button on the comp screen for times like these where we need to comp something.

R&M needs?:
I text Rodrigo about coming and taking out the wooden poles left from the old planter boxes, as well as fixing the dumpster fence.

86'd items/ need more?
Rest Depot: Server order note pads
HEB: Clorox wipes