Monday PM Recap 6/12/17

Written By: Chelsea

LY Dinner Sales: $4789
Projected Sales : $5238
TY Dinner Sales: $5427
+/- : 13% over LY and $189 over PS
Dinner Covers: 193
Avg PPA: $28.12

Weather: a regular ol crisp evening.

Special events?: SIN night.

Who worked: Johnny, Mandy, Grace, Derek, Clair CL. Hiroe FR and Colton SA. Rachel and John Host.

Flow of Business, Cuts and Ticket Times: Started off with a big Happy Hour pop, full by 5:45-6, walk in 7-top shortly after. It then died back down a bit until around 7 when it came back up. Wait got to around 30-35m at its peak. Went off the wait at 8:45, went 3 on at 8:50. Grace got a walk-in 11-top at 9:15, then we went 2 on to close. Ticket times were overall good, had a couple of rolls hit almost 30m right near closing, but the customers were fine once they received it.

Had some weird folks today. Johnny was dropping a check and picking up some dishes at one of his tables, including an empty rose flute. He said that when he stopped back by the table with their cards, the woman said "By the way, you should never pick up a lady's glass without asking, as there was still some wine in there." He apologized to the lady and let me know about it, insisting that it was empty when he picked it up. We gave her Kome bucks for next time.

Around 9:30 a couple with a dog came in, and asked if we had any outside seating. I let them know that we did not, and then they asked for a table. I asked if it was a service dog, and they said that it was. We put them at B7. Later when I was dropping off some food, the dog tried to climb up on the table to get to it. Later when I was bussing B8, I noticed that the lady had rice in a bowl and was feeding the dog under the table. Colton said that he saw the lady with rice that she was hand feeding the dog right before they were leaving. Not sure what they got in a tiff about, but they both left in a rush not long after. I know we have to allow service dogs, but feeding them out of our dishes or from their hands at the table seems to be crossing the line a bit, in my opinion.

Had a FOH (food runner) applicant come in from a Craigslist post, his name was Will Moore. He was very eager and interested, said he had experience in hotels and other big name restaurants that are currently escaping me. I gave him Leary's card and asked him to send in a resume, and let him know that I'd make a note that he came in.

Specials: Suzuki Carpaccio - 17

3 Staff members that stood out (why/how):

- Colton had a bad night. He dropped at least 3 dishes throughout the night. After the third one (which was luckily back in the dish station), I heard him say "Ugh, I hate this..." sounded like he was about to say "job" but then he turned it in to "when that happens." Two were out in the dining room, and one was a parfait glass in the dish area. I just reminded him to come back with a tray at a point where he feels comfortable, and to not worry about needing to overfill the tray.

- Derek still needs more attention to detail. He also asked for another interesting comp, I have noticed that he asks for things at the very last minute, which I'm not really a fan of. He had a table that was done and he had their check with card in his hand, and said that it was one of the peoples' birthday but they couldn't have dessert, so asked what we could do for them. I was kinda blindsided by the question and tried to look at the table and what they already had, I suggested sending that person a piece, but Derek was just like "Well, I don't know what they'd like, just nevermind. Thought we could do something nice." and walked off. Later he came back by and said that where he used to work, their marketing spend wasn't used on marketing but was used for sending people things so they'd come back. He also had the table with the two rolls with a long ticket time, and didn't notice it until he dropped the check, as that's when the customers brought it to his attention that the rolls hadn't come out yet. Before he left, I asked him to please bring things to my attention sooner than later.

- I sent Takoyaki to the Cirkiel family with the intention of FNF'ing it later, but then Clair dropped the check with the Takoyaki still on it, and they left paying cash so it was still on the check. I felt terrible about it, so if we could send anything their way next time, put it on my card!!

- Matt already put his blog in, but said that Josh left a gas burner on that wasn't lit, but was still feeding out gas. He caught it and turned it off.

Any VIP's in? Shawn Cirkiel's parents and kids, City Councilmember Gregorio Casar, my roommate and his girlfriend, the SIN folks listed below.

Comps& Void Detail: SIN for the Omelettry, and Ramen Tatsu-ya. I bought a few things for my roommate and his girlfriend, Kome bucks for the rose lady, void Sapporo misring for Derek, Asahi misring for Derek. Server payout for Grace, 8pm party cancelled 30m before the reservation.

R&M needs:

86'd items/ need more: Toro, Yaki-Onigiri, cold Sho Chiku Bai (on the last nearly empty bottle in the cooler and there is none in the office), paper to go bags? No one seemed to be able to find them.