Saturday AM 6/10/17

Written By: Elizabeth

LY Lunch Sales: $2160
Projected Sales : $2670
TY Lunch Sales: $3103
+/- : +44% LY and +$433
Lunch Covers: 158
Avg PPA: $19.64

Previous Days Labor:  19%

Previous Days Comps: 5%
Controllable Comps: 2.42%

Weather: Sunny and warm. low 90s

Special events?: ROT Ralley

Who worked: Sophia, John, Derek, Johnny CL. Alyssa Host, Colton SA
Hiroe FR

Flow of Business, Cuts and Ticket Times:
Pretty solid start to the day, full by noon, but then cleared out- the first rush, as usual. Had a walk in 9 top (4 kids, 5 adults) and an 11:30am 6 top reso that helped fill the restaurant from the start. Aki made some funky looking shrimp tempura that I caught before they were used on Kayakus. Ben had him remake them. Not sure how they got past him.

The rest of the afternoon was steady but never crazy. We only went on a wait for incomplete parties, and had a 5 top walk in 15 minutes before close. All in all, a solid day. Mentioned in pre-shift about watering tables (since yesterday's efforts were abysmal) and saw an improvement. Went 2 on at 2:20.

On a side note, Yuka ordered a Bento box for lunch with a salmon box as the roll. What did we decide on this? And should Ben be coming to the manager meetings

3 Staff members that stood out (why/how):
-I know I said this yesterday but today it was even more prevalent: Derek struggles with speed and time. It took him 3 minutes to great A5, and then A1 got sat a little while later and I had to greet it because he asked me to. He has one speed and at 2pm he was commenting on how there is still another hour of service left and that is brain is starting to turn to mush. So, definitely don't schedule him dinner shifts, those 8 hours would be too much for him. We're only at hour 4 and he is loosing steam. He was cut at 2:20 and around 3:10 asked me if he could take a quick smoke, since all of his tables were gone. Since it was after service I allowed him to do so, but not sure if he was having sever nicotine withdrawal towards the end, or what.

-Speaking of speed- Colton...I think at different times during the shift, each FOH member of staff commented on his lack of speed and skill. I continuously coached him throughout the shift: reminding him not to set a tray in the dish pit and walk away, reminding him to focus on one thing and being fast at it, then moving to the next, reminding him not to carry around a tray of dirty dishes to wipe and set 3 clear tables. I was coaching him all shift, with little change. I know he shuts down fast, but today, he just seemed to struggle with the simplest task of making 2 glasses of water. I saw that happen when Derek asked him to make 2 waters for A2, and Colton literally just stared at the glasses for second, then went after the ones on the top, before pulling a rack out and grabbing glasses from there...veeeeery slowly. It was painful.I talked to Johnny after the shift to see if he had any feedback and he said that despite his slowness, he has now learned how to occupy his downtime with more productivity. So there is some improvement I suppose. baby steps...

-Caught John with two basically full flutes. I stopped him before he went out to tell him they were too full. He stopped to go back but I said, it's all mixed now, so you can't pour it back. But then asked him if he measured. He said no, I told him to use a measuring cup. Guess we have to put that back on the shift notes...

Any VIP's in?
A couple of familiar families.
Bartender/manager from Justines.
These two young men that use to come in all the time, but I haven't seen in a while so I can't remember their names...it's been at least 6 months to a year.

Comps& Void Detail:
Voided a sushi lunch, sophia had to re ring it with the salad instead of soup mod.
FNF for Justines bartender
FNF for these two ladies who just went to town on the menu- we sent them 2 pieces of pork belly as a "thank you"

R&M needs:

86'd items/ need more: