Tuesday PM 2/20 Recap

Written By: Annie

LY Dinner Sales: $5573
TY Dinner Sales: $6271
+/- : +$698 / +13%
Dinner Covers: 231
Avg PPA: $27.15

Weather: Overcast and muggy.

Special events?: N/A

Who worked: C1: Kelly; C2: Clair; Ayaka; Dusten; Mandy; Lindsey & Camacho on Bar; Jake SA; Beorn FR; H1: Vanessa; H2: Megan T.

Flow of Business, Cuts and Ticket Times:
We were pretty slow all evening and barely went on a short wait at 6:45PM. There were only about a dozen people that came in between 8PM and 8:30PM and then another dozen between 8:30 and 9PM.  I cut down to two servers at 8:45PM.  We had a big pop after 9PM with just Dobbins and Clair on.  The bartenders ended up taking 3 tables during that time because Clair and Dobbins each had 6 tables (plus a couple of individuals and couple as the sushi bar.)  Mandy, Dusten and Ayaka stuck around to help run food/drinks and filled waters and pre-bussed.  With over 30 guests coming in between 9 and 9:30PM after a slow night, everyone did a pretty great job of helping each other out.

Ticket times were great all night until the BOH order (which I had on hold) got sent to the kitchen and sushi bar when all of the new tables came in all at once.  Only a few salads (that got confused for staff salads, but should have gone to a table) and a few sushi rolls took a little bit more time than they should have.  One of the tables that got sat outside of Kelly's section took some time to get greeted as well.  We sent them some edamame and shishito peppers quickly and got their order started right away and they were happy.

We had a Tonkatsu Ramen get sent back because the guest said that it tasted "soapy."  Matt said that he couldn't figure out what the source was, but they guest ordered some other items instead anyway.  He said he usually loves it and will order it again next time.  We took it off of his bill and he was happy with his newly ordered items.

A teenage girl didn't really eat her Vegan Ramen.  Ayaka pointed it out and asked if it was alright.  The girl didn't really give her a reason.  I checked in with them and her mom said that she didn't eat it because of the amount of seaweed.  I told them that we could remake it without the seaweed, but it was already after the parents had eaten and asked for the check.  I asked if they wanted anything else, but the parents seemed to give me the impression that she was just being a teenager. 

Kayo also said that the Mabo Tofu was too full of a serving and was mostly meat and not enough tofu.

Incidents:
The powerwasher is missing again.  It must have been taken during service today, because it was locked inside over night.  I remember seeing it inside when I locked the back door last night.

Lindsey brought up tonight that she had concerns about the new sick leave ordinance.  I think maybe there is a miscommunication somewhere that probably needs to be addressed.  Lindsey said that some other employees were voicing concerns as well.  This is the first I've heard that anyone on staff is concerned about it.  I just knew about the social media/public aspect before today. 

Specials: N/A

3 Staff members that stood out (why/how):
Mandy did help out after she had already run her checkout.  She asked if it was alright to sit at the sushi bar and eat, which I told her it was.  When she was done, and everyone was caught up after the rush, she gave me her checkout.  While I was making change, Lindsey asked her to take the mats from the server station that she had run through the bar dishwasher, back to the server station.  I thanked her again for helping out, and she grabbed her change and walked out without taking the mats back.

Beorn did pretty well during the late pop tonight.  It was hectic overall, but it got really hectic when the kitchen started putting up employee orders while new table orders were coming in.  I was mostly helping to run sushi and drinks, so Beorn was on his own and had very few correctable errors.

Camacho helped out by taking a few tables so that the two closing servers weren't completely bogged down, even after I had previously relieved the bar of their section. He was helping run drinks and water and pre-bus tables while Lindsey closed down the bar, so it wasn't a huge set-back for them time-wise.

Megan T. was super helpful during the last pop getting tables assigned to servers and helping to keep waters full.  She was great in getting the singles at the sushi bar set up all night long as well.

Any VIP's in?
Rene Ortiz

Comps& Void Detail:
Server misring X $6 - Dusten said the kid who ordered the nigiri pieces mumbled his order.
Employee Day Off - Anthony from Sa-Ten
Server Misring 1 California roll - Dusten misrang - should have been the next button over.
Server Misring Edamame - Camacho rang on wrong table
F&F - 2 piece Tako Nigiri from Camacho to Weather Up pepps
Recovery - Table that sat before getting greeted (notes above) Shishitos and Edamame
Spill - Liberty Lunch (I opened in error during the late pop)
DNL - "Soapy" Tonkatsu (notes above)
Kome bucks X $15 - Gift Card
Owner Comp - Kayo, daughter and 3 friends

R&M needs:  Coke never came out to take a look at the leak yet.

86'd items/ need more: Low on Tonic water.  We will probably need to get some from HEB for tomorrow night service.