Saturday AM Recap 7/15/17

Written By: Leary

LY Lunch Sales: 2636
Projected Sales :  3040 (-190)
TY Lunch Sales:  2850
+/- :  +214,  +8%
Lunch Covers:  148
Avg PPA:  19.28

Previous Days Labor: 17%
Previous Days Comps: 5%
Controllable Comps: 1%

Weather: Hot and Sunny again.

Special events?:

Who worked:
Mandy, Kelly, Johnny Cl, John FR, Annie H, Beorn SA

Flow of Business, Cuts and Ticket Times:
Slow start, and slow last half hour with a pretty hectic middle. Hiroe had called in for her morning shift yesterday, and I was unable to get it covered. I decided to go 3 on and move John to food runner which probably would have been fine if Kelly was in better form. Daniel also tried to call in for his shift, and I told Matt to tell him to get here. He showed up at 2pm. So needless to say, it wasn't the smoothest shift. I was running my butt off today trying to help everyone and we got through it, but its one of those days where service was a little rushed at times. I hate that feeling. We pulled through and things slowed down a bit by 230. Surprisingly only 1 comp today. Some ticket times were a little bit on the long side here or there, but no comps necessary.

Specials:

3 Staff members that stood out (why/how):
-Daniel tried to call in to Matt, and he okay'd it. When I heard that I told him to tell him he needs to come in. He then told Matt that he didn't have gas, and Matt said he would give him gas money when he got here. He then said we ran out of gas on the way here, and then had to take a bus. he was here at 2pm. I talked to him at the end of the shift about his reliability since starting the new job. He tried to give me his typical song and I shut it down, and told him this is not a discussion. If he is late or calls in again, he will be fired. He stormed out of the office. I will have Vince write him a doc, and have it signed.
-Kelly seemed to be doing well in the beginning of the shift, but then started to just crash during the pop. I talked to her about consistency at the end of the shift, and will hopefully see some improvement.
-Annie was chipper, and held down the host stand well which allowed me to put more focus on people's sections.
-John was solid as the food runner, and helpful when he had free time.    

Any VIP's in?
-John, he has really taken a liking to Annie so I guess he doesn't like all of our new hostesses.

Comps& Void Detail:
-Guest Changed Mind for a Taiyaki.

R&M needs:
-Victor came out and fixed the A/C again today. It was the capacitor again but a different unit. He said they will commonly pop in extreme heat. I asked if we should go ahead and change the one on the 3rd unit, and he said it looked good but unfortunately even brand new capacitors will pop in triple digit heat. It's part of the reason why A/C companies make so much money in Texas.

86'd items/ need more: