Saturday AM 7.29.17

Written By: Elizabeth

LY Lunch Sales: $3327
Projected Sales : $3500
TY Lunch Sales: $3617
+/- : 9% over LY and $117 over PS
Lunch Covers: 191
Avg PPA: $18.94


Previous Days Labor: 19%

Previous Days Comps: 5%
Controllable Comps: 2.4%

Weather: 100's again

Special events?: nada


Who worked: Camacho, Sophia, Mandy, Johnny CL. Rachel Host, Zayn SA, Hiroe FR

Flow of Business, Cuts and Ticket Times:
Steady and busy all day. Went on a wait around 12:30 and didn't come off the wait until about 2:30. Mandy kept double ringing things, but catching them in time. Johnny was very busy with a full sushi bar and party room. But overall, everyone was moving and helping each other out. Most of the time the prebussing was good as well. Didn't make cuts until 10 til close when I went down to just Johnny.

Mandy had the family at B7 that orders Avocado Maki in their kids plates instead of the cucumber. But they NEVER tell their server. So if one of the 4 servers they usually get is here, the server  knows, OR if I catch them I can tell the server, but the guests NEVER tell their server and we're usually left scrambling. They're nice guests, but a little needy.

A woman sitting at S9 ordred O-toro sashimi and Johnny pointed at it (the price) on the menu and said "you want the 5 piecce sashimi" and she said yes. She paid and left, and left a note on Johnny's receipt saying "I ordered 1 pieces! I thought it cost $1.50 not $15 and I definitely didn't want 5! Please clarify with customers". Even though he did. So...we'll probably get a negative review or something of that nature from her. Her bill was $107 (after that she ordered a side hamachi sashimi, gyoza, a philly roll and a sunshine roll) and she didn't tip Johnny and never asked to speak with a manager. So I didn't find out about it until after she left.

A guy parked his white zip car in the side lot then knocked the water drainpipe on the corner of the building off while he was trying to back out, because a truck had packed obnoxiously near the electrical box. I had to go outside and help the both of them (the driver of the truck saw what was happening and went outside to move his truck so the car could get out). After all that was over, the truck parked even MORE obnoxiously in the side lot. I didn't say anything because there is no cure for dumb these days. No other incidents occurred.

Specials:

3 Staff members that stood out (why/how):
-Johnny was working the hustle and asked for things as he needed.
-Mandy had a lot of misrings but caught them all in time, so they were all voids instead
-Camacho forgot to ring in a sushi lunch at B1, very blatently forget as well. We got it hammered out, but then he got a drink order for this UT Professor couple and told Johnny but didn't relay whether or not he made the drinks. I ended up getting the drinks for them and comping it because they always spend a ton of money here anyway, but camacho's communication skills were lacking today

Any VIP's in?
Some regular families I see almost every saturday
Old John...

Comps& Void Detail:
FNF for 3 pieces zato-ichi for Zayns GF
FNF for 2 glasses of Sparkling Rose for the regulars
ANA discount
I bought Sophia's lunch

R&M needs:
The larger bathroom had a huge leak from the sink: the pipe that connects from the drain to the pipe came loose and there was water ever

86'd items/ need more: