Monday AM Recap 7/24/17

Written By: Leary

LY Lunch Sales:  1293
Projected Sales :  1710 (+957)
TY Lunch Sales:  2667
+/- :  +$1374, +106% !!!!
Lunch Covers: 121
Avg PPA: 22.04

Previous Days Labor:  22%
Previous Days Comps: 5%
Controllable Comps: 15.45%

Weather: Cloudy but warm, some rain in the early evening

Special events?:

Who worked:
John, Grace, Kelly, Johnny Cl, Alyssa H, Zayn SA, Hiror FR

Flow of Business, Cuts and Ticket Times:
When I first looked at sale this month I was thinking about closing today for the deep clean because of how low sales were last year, and I'm so glad we didn't.

Unusually busy lunch for a Monday. We were filling up by 1130, and had our first party sat. We never really went on that much of a wait, but just stayed full and steady until after 130. Had a last minute 9-top reservation at 1 pm as well. Things tapered off by 140 so I went 2 on.

Ticket times were mostly good. General Toshi was struggling a bit prioritizing tickets, but it really only effected the first big top. I saw it coming so I asked Andrew and Kazu to step in for a minute to avoid any comps or embarrassment for James in front of his co-workers. Everything worked out. Johnny had a misring for a karaage plate that was suppose to be a tempura plate. The kitchen hustled out the remake quickly. Had one table confused about what they ordered, and sent back a sunshine because they meant to order a summertime roll.

Having a more seasoned SA and Ichiban would have helped the day go a little smoother, but overall it was a decent shift and the sales were great.    

Specials:

3 Staff members that stood out (why/how):
-Zayn did well for his first SA shift, but it was much busier than expected so he needed a lot of help throughout the day.
-John really handled the back Bs well. I hate to give him praise because every time I do he does something goofy, but his skills handling the volume sections has really developed.
-I told Johnny that all condiments/table tents need to be wiped at the end of lunch, and if they're not he'll be responsible for doing. Gave Clair the same speech. These guys know better, but are getting careless. I'll be riding people a little harder from now on.    

Any VIP's in?
-Renee & John
-James came in with work friends for the 1130 reservation.

Comps& Void Detail:
Emp Day off for Renee
Guest Changed Mind for a sunshine roll
Server Misring Karaage Teishoku

R&M needs:
-Our phones went out sometime in the afternoon. I notice they hadn't been ringing around 345, but when I checked they had a dial tone. I tried to call out at 445, and got a busy signal for 2 different numbers. I realized something was off so I called Kome from my phone and got a busy signal. Called tech support and they reset our phone lines, and they worked fine after that.
-I adjusted the water pressure in the small bathroom. I think we had turned it down some because of how hot the water is. Did my best to adjust levels so no one would burn themselves. Reached out to Rodrigo about switching the lines in the large bathroom.

86'd items/ need more: