Thursday AM Recap 7/6/17

Written By: Leary

LY Lunch Sales: 1545
Projected Sales : 1643(+378)
TY Lunch Sales: 2021
+/- : +476, +31%
Lunch Covers:  107
Avg PPA:  18.89

Previous Days Labor:  21%
Previous Days Comps:  5%
Controllable Comps:  4.88%

Weather: Hot and Sunny

Special events?:

Who worked:
John, Kelly, Lindsey, Johnny Cl, Brennan FR, Beorn SA, Annie H

Flow of Business, Cuts and Ticket Times:
Similar to yesterday's business. Slower, but steady. Most of the tables were full by 1230, the sushi bar filled up once, and the party room was never sat. Started thinning out after 1. 2 on at 120. Ticket times were good.

Had a table send back a half eaten board of nigiri because there was a hair found on it. The remake came out quickly, and I brought a round of drinks to make up for the gross factor. The guests were nice and understanding about it.

We had a customer seat incomplete 12 minutes before close. Unfortunately Annie didn't mention that we would be doing last call soon when he sat. I followed up with her about the importance of mentioning last call when seating guests that close to closing to time. Lindsey was trying to get him to order for his friend, but the guy flat out said no. I went by to see if I could get an order from him, and plainly told me he knew we closed at 2, his friend wouldn't be there until 230, they were going to be ordering a big lunch, and would be taking their time. I tried to explain they were welcome to hang out and eat, but we do need to get the order from his friend so we could close our stations and prep for the evening. He said he just wanted his check and he would go. I asked if he was sure he didn't want to have his friend text him an order, and he said no. I apologized for the inconvenience and told him I would take care of his tab.  

Specials:

3 Staff members that stood out (why/how):
-Definitely more hustle from Johnny today.
-Beorn is doing really well as expected.


Any VIP's in?
Rob at the Sushi bar
Vince's Uncle

Comps& Void Detail:
Recovery comp for late table sat
Recovery comp for hair on nigiri
FNF for Vince's Uncle

R&M needs:
-Back door camera is up an running. Apparently the hardware just needed an update. I asked Jimmy if we should be updating the cameras on a regular basis, but he said no it's better to just reach out as needed.
-The mister company will be out here tomorrow to fix our system.
-Autochlor came out today and Dusten pointed out that our dishwasher was completely out of sanitizer. Not sure how many dishes were washed like that last night, but it is extremely important that we are checking the chemicals on a regular basis.

86'd items/ need more: