LY Dinner Sales: 4127.00
TY Dinner Sales: 7421.00
+/- : +3294.00, +80%
Dinner Covers: 198
Avg PPA: 37.48
Weather: today was clear currently its 77 the high was 88
Special events?: n/a
Who worked: Clair CL, Pat, Mandy, Derek, Zayn, Annie H2, Melody H1, Cal SA, John H FR
Flow of Business, Cuts and Ticket Times: Started out busy, daylight savings made them come out faster. we almost went on a wait halfway through HH but it started to slow down after HH and a few tables opened up. We then got a second "pop" and went on a short wait at 7:15 only a few tables though and we came off that wait by 7:45 just to back on a small wait at 8pm. the wait never got longer than 20 min. at 8:40 we went back on a wait for the 3rd time with a walk in 9 top and a handful of 2 tops. finally the restaurant started to clear out again at 9pm when i cut H1 and went 3 on at 9:15
All ticket times were good and plates all came out looking great.
When Clair dropped the check on S2 she noticed he didn’t eat his 2 o-toro nigiri,he had already sent them back and asked the sushi bar to remove some of the fat...Clair asked me if we could take them off his bill, he didn’t complain about them but when asked he said “they didn’t look right” .The guest was a regular who told Clair that his brother owns a bunch of sushi bars out west and he eats o-toro all the time. I didn’t really know what to do in this situation so I asked for help from Leary and I told Clair to split them off. Leary coached me on how to handle the situation by talking to the sushi bar, Katzu said he tasted them and they tasted fine. I didn’t get a chance to follow up with the guest because he was already on his way out. I put the two pieces on my comp card because I felt that my lack of product knowledge played into me mishandling the situation. Leary coached me on what he would have done and how to handle the situation in the future.
Specials:
- Tofu Ankake- 7
- Poisson cru- 10
- madi & Katsuo carp- 8
3 Staff members that stood out (why/how):
all of the business was spread out tonight, no one really was challenged but everyone was on their game.
Josh really runs a tight ship in the kitchen, always happy to see him expediting tickets! kitchen ticket times were fantastic tonight!
Any VIP's in?
john
Comps& Void Detail:
*Guest changed mind- Takowasa 6.00
*bday- 5.50
R&M needs:
86'd items/ need more:
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