sun am recap 11/26/17

Written By: Devin Steuerwald

LY Lunch Sales: 1812.00
TY Lunch Sales: 4206.00
+/- : +2394.00, +132%
Lunch Covers: 211
Avg PPA: 19.93

Previous Days Labor: 20%

Previous Days Comps: 6%
Controllable Comps: 3.16%

Weather: mostly sunny the high of 77 and tonight the low will be 52

Special events?: n/a


Who worked: Mandy, Kelly S, Kelly D, Patrick, Renne, Zayn, Brennan FR, Beorn SA, Alyssa H1, Annie H2, Krystin and Naoto Bar

Flow of Business, Cuts and Ticket Times:
Started out steady with a lot of large parties. we filled up but didn't go on much of a wait. started to clear out around 1pm, when i cut patrick because he was on a double. and cut Alyssa from the host stand. i gave patricks section to the bar and the rocked it. we went back on a small wait around 2 and the sushi bar got hit pretty hard. we had a quite a few long ticket times on rolls towards the end of service.

at the start of service we discovered all the pint glasses were still dirty, i followed up with dish, and they said they were having problems with the dishwasher door shutting all the way last night. Leary checked the machine out when he got here today.

coached Brennan on being more vocal calling for runners and taking ownership of the expo window. he was timid at first but he started asking for more help. I tired to stop everyone who tried to talk to the kitchen and make them go through the expo.

The kitchen sent out two undercooked and cold in the middle Hamachi Kamas to naoto's table. I followed up with the table, apologised for the mistake and let them know we would take them off the bill and sent out new HK to them. Leary also followed up and they were happy when they left.

Amanda forgot to put in two rolls during the end of service when we got our last pop. She thought she had them put in and they were just taking a long time but then she realized her mistake. Leary called for them on the fly from the sushi bar, followed up with the table. apologized for the error comped the rolls and some of their lunch items. they understood and left happy

Kelly D misunderstood a table when they changed their roll on their sushi lunch, she thought they were ordering another lunch. The table started eating the extra lunch so Kelly told them they could have it. when she told us about the issue she didn't tell us she gave them the mistake. when Leary went to talk to the table he discovered that she said they could have it. Leary said he will follow up with her later about proper procedure.

Leary received a customer complaint about Kelly S. this was at the end of service when the sushi bar was backed up, Leary said he will follow up with Kelly S.

We ran out of ice tea twice during lunch service. we might want to upgrade to a larger ice tea urn.

 



Specials:n/a

3 Staff members that stood out (why/how):

Any VIP's in?
Take and Kayo with the family

Comps& Void Detail:
Kbucks- price difference for softshell crab
owner comp
kitchen error- undercooked Hamachi kama ( see note above)
server error- sushi lunch ( kelly d see note above)
server misring- ( mandy forgoten rolls and recovery see note above)


R&M needs:

86'd items/ need more: