Sunday PM 1/25/15

Written By: Dusten


LY Dinner Sales: 4275
Projected Sales: 4477
TY Dinner Sales:5225
+/- :up 22% over LY and $748 over projected
Dinner Covers:182
Avg PPA:28.71

Previous Days Labor %: 18

Previous Days Comps %: 92.55 uncontrollable, 7.45 contollable

Weather: 70's to 50's

Any Special events going on?:Ramen Tatsu-ya south grand opening.

Who worked?: Joel, Stephanie, Kate, Alex, Clair CL, Jason SA, Hiroe FR and Grace host.

Flow of Business, Cuts and Ticket Times:
We opened with a pop that pretty well lasted until about 8:30 or so. Sushi bar got hit hard and with Kaylynn coming in at 6pm, I think it was difficult for them to catch up for a good while. Servers were a little frantic without an SA until 6:30. We were on a wait by then already. Kitchen tickets approached 25 minutes for an age dashi and a chicken kara-age. I went to investigate and found a ticket of Alex's that had at least 10 izakaya items all together. I talked to Nemo about it, mentioning those things should be coursed out, instead of being dumped on a single ticket. I told him that when the kitchen gets long ticket like that it ties up all of the kitchen stations to the point that kara-ages and age-dashi's on the next ticket take 25 minutes. I spoke with Alex (it was her walk-in 7 top) and asked to her spread it out a little bit when she gets a particularly huge kitchen order.
We slowed pretty significantly at 8:45 so I cut Kate and Stephanie. I cut Joel at 9:10 and Alex at 9:25pm. We had only a very few tables wander in, one at 9:52pm.

Specials? 5x poisson cru, 5x pork belly nigiri, 16x seared aji, 6x tsukiji carpaccio

3 Staff members that stood out (why/how): Grace does well at the host stand but does need some fine tuning. The first party we had tonight sat 15 minutes into the next party's time. She told Stephanie who couldn't get them to budge or pay attention to her. so I stepped in and asked how everything was. "Great," they said. I thanked them and informed them that we had another reservation booked for the room 15 minutes ago, they were waiting in the lobby and we needed the table for them. They immediately and graciously left. I told Grace to let managers know these things if we are busy and running around.
Kate was very helpful and it was her table that parked in front of Shane's house. She said they were apologetic and understanding.
Stephanie seemed frantic at times today but was very clear about most of the help she needed. Just not about campers in the party room.

Any VIP's in? Star Long and his daughter, Old John, An old Kome server Heather came in with her boyfriend- those who were here in those days were glad to see her. Shane came in pretty furious that someone had blocked his driveway for "the second time this week." I went with him outside to get a look at the car so I could get the servers to find who owned it. We got the car moved quickly, but not before I saw Shane give the dude a very stern stern earful. Luckily the driver wasn't wanting any of Shane's aggression. I've dealt with pretty heated exchanges between a smaller but no less territorial neighbor and a customer who thought he could best him in fisticuffs. Not tonight. All things considered we should be really nice to Shane the next time he comes in. Send him things and talk of solutions to his frequently occurring problem.

Comps& Void Detail:15% FNF to Heather, 1 Bday dessert, $10 kome bucks, voided a glass of rose misring- we only have one rose now and the old one was rung in, had a guest change their mind about an apple pie gyoza after 19 minutes of waiting and being charged for it. I re-opened the check and comped the dessert to 'guest changed mind.'  That Kara-age teishoku that was mentioned in the blog under 5036 was an "asazu manager" ticket so I owner comped it.

R&M needs?:Jersey had an issue with the printer spitting out a bunch of wanted pages while trying to print an order form. Hence the stack of semi-reusable paper on the desk.

Had the servers dump the soy sauces and wash the containers. apparently there were chunks in the sow sauce on the tables. Jersey strained the soy sauce in the big bucket so tomorrow's batch should be fine.... should be. 

86'd items/ need more? crayons for kids. 300ml bottles of kanbara and dreamy clouds.