Thursday 2.18.16

Written By: Elizabeth

LY Lunch Sales: $1770
Projected Sales : $1890
TY Lunch Sales: $1922
+/- : +9% LY and +$32 PS
Lunch Covers: 109
Avg PPA: $17.63


LY Dinner Sales: $4614
Projected Sales : $4718
TY Dinner Sales: $5075
+/- : +10% LY and +$357 PS
Dinner Covers: 175
Avg PPA: $29


Previous Days Labor:15.93%

Previous Days Comps: 4.02%
Controllable Comps: 3.35%

Weather: Sunny and warm, as per usual these days.

Special events?:
none...

Who worked:
Lunch: Lindsey, Sophia, Mandy, Johnny CL. Cindy Host, John SA, Taylor FR
Dinner: Sayo, Sophia, Ruthy, Kelly, Dusten CL. John SA, Chris FR, Miriam/Lizet Host

Flow of Business, Cuts and Ticket Times:
Lunch was decent but we never went on a wait. It would ebb and flow and slightly fill up but it was getting pretty empty towards 1pm so I cut down to 2 on. Around 1:15 things picked up slightly, which kept Mandy and Johnny on their toes, but they handled it all with ease and we ended the lunch shift with better than anticipated sales, considering. We did have 2 folks come in right after we closed too. a lot of late comers today.

 At the start of the shift we were only going to be 4 on, due to Sayo having to take her dog to the emergency room for surgery. Around 3pm she called me crying saying Sharpie's abdomen was swollen. She took him to the dr. and they said he needed surgery, his stomach had flipped.But they were sending her to a different vet because they were short staffed and couldn't do it. So she went to another vet on Far west/2222 and they had to do surgery- she called me around 5 and said she could still make it in if that was okay. She came in and worked like a champ! Smiles and all. Great job.

Dinner started much of the same way. Slowly filled then at 7:15 we went on a wait. The wait times were around 20 minutes, nothing crazy and the wait list was only about 5 at a time. We had 2 reso's in the party room that Ruthy did very well with. We stayed busy until close and I didn't make any cuts. Got off the wait at 9:40.

Had a few hiccups: S12 received a burnt gyoza- I didn't see it go out, but they called me over and I got them a new one. Good as gold. B4 spilt miso soup on herself- she felt like Ruthy "didn't care" so I went over and chatted with her- tried to explain that Ruthy simply didn't know what to do. She lectured me about it for a minute, and I assured her that I certainly cared, I got her my card and let them know that if there was anything they needed to let me know. They were happy with that. Ruthy went over later and apologized to them and the girl lectured her for a minute too but in the end, I checked on them later, and they were super happy.

Seems that Spencer and Lee were a little off their game tonight. Had some rolls missing sauces, or missing modifiers. My EWF came out without Jalapenos. Just little things. Nothing big and nothing that led to comps, just an off night.

Seems it was an off night for most people.

3 Staff members that stood out (why/how):
-Johnny and Mandy held down the fort this afternoon during the rush and did a great job without stressing out.
-
Any VIP's in?
Lunch: Tarra and Kelvin, though I didn't have a chance to stop by
Dinner: Kenny and his brother, Rachel and Carlos, Nathan

Comps& Void Detail:
FNF for a piece for Nathan, but really, that's it!
Comp'd the Chazuke to DNL

R&M needs:

86'd items/ need more: