Written By: Samara
LY Lunch Sales: $1051
Projected Sales : $1848
TY Lunch Sales: $2075
+/- : +97% over LY & +$227 over PS
Lunch Covers: 126
Avg PPA: $16.47
LY Dinner Sales: $4227
Projected Sales : $4833
TY Dinner Sales: $4102
+/- : -3% from LY & -$731 off from PS
Dinner Covers: 156
Avg PPA: $26.29
Previous Days Labor: 18%
Previous Days Comps: 5%
Controllable Comps: 5.43%
Weather: 50's during the day and 40's and chilly at night
Special events?: Setsubun!
Who worked: LUNCH- Kelly, Kate, Lindsey, Johnny (CL), Chris (FR), John (SA), Cindy (H)
DINNER- Grace, Mandy, Naoto, Krystin, Sophia (CL), Kaori (SA), Taylor (FR), Kelly & Cindy (H)
Flow of Business, Cuts and Ticket Times: Steady lunch throughout. Went a small wait between noon and 1:30. Cut Kelly and Kate at this time. Had a few more tables trickle in but Johnny and Lindsey were able to handle it. Cut Lindsey at 1:50. Kelly asked me to void a Negi Hama and a Tekka Maki that was never made. She said the sushi bar didn't have a ticket for it. Through further investigation, she had put what she thought was a 3 minute hold on the ticket but it was really 3 hours. The customer was already full at this point and were fine without the rolls.
The delay button has become the bane of my existence. It really confuses the sushi bar and makes it seem like tickets are backed up sometimes when they're not. Also, I know some servers find it helpful to pace out their orders but I don't think it's being utilized properly. It's a button to easily blame mistakes on. I'd like to discuss this more in the next manager meeting...either coaching the servers, getting rid of the button completely, or even possibly getting a new POS. Just a thought. I'd like to fix this seemingly constant problem.
Dinner was scary slow until 7pm when we filled up and went on a wait. The wait waned from 15-25 minutes and then 25-35 for all party sizes. Only had one table go over their quote time...3 young women were quoted 25-35 but ended up waiting closer to an hour. Not the host's faults whatsoever, there were 3 tables sitting over 2+ hours by the time they were sat. I comped 3 miso soups.
Had a woman complain the gyoza was "doughy". I tasted it. It was cooked the way it always is and I told her this. She was fine after that. She happily ordered Camembert as a replacement. Sophia mentioned that she saw someone in the kitchen microwave an order of gyoza recently. Is this a new thing?
Died down around 9:30 when I cut Kelly, Grace, Mandy, and Naoto. No long ticket times. I went back to the kitchen a lot and saw everyone standing around more than once. Same with sushi bar. Not a very busy night overall.
Specials: Snow Crab 18
Tsubu-gai 3
Iidako Kara Age 7
Kaki Fry 6
Salmon Kama 5
Hamachi Kama 2
3 Staff members that stood out (why/how): PPA contest during lunch. Kate won. I forgot what her PPA was...over $18. Awarded her two Alamo Drafthouse tickets.
Great teamwork all day. No standouts really.
Any VIP's in? Sayo and her boyfriend, Daniel and family, Courtney, Lauren (messy haired girl)
Comps& Void Detail:
-Employee day off for Sayo and Daniel
-Void Negi Hama Maki and Tekka Maki. Wasn't made.
-Birthday dessert
-ANA discount
-Void grilled salmon. Guest changed mind.
-DNL Gyoza
-Owner comp for Kayo's Eho Maki order
-$10 Kome bucks from Cindy
-$15 Promo Kome Bucks
-3 manager gift miso soups
-Kelly bought a bottle of house red at cost
R&M needs: Got a visit from the City of Austin Watershed Protection Department because of complaints of a gas leak smell. Turns out the pipe in the back of the building needs replacing and is spilling sewage out onto the street. Gross! Anyway, called Clark Kent to fix it immediately so we don't get in trouble with the city. He thought we called for a broken pipe in the kitchen, which he fixed. As I'm writing a check and discussing the problem with him, I realized he hadn't been around to the pipe in the back of the building! He only charged $15 extra in parts, didn't add any more labor to the bill...think he felt guilty for not consulting me before getting started. There's still a river of sludge back there. I'll hose it down ASAP.
This is the second week in a row that we've been mysteriously out of bleach when it comes time for the servers to soak the tea cups. Can we get more bleach, please?
86'd items/ need more: Salmon Kama
Gyoza should never microwaved. I do not know if it's true, but Daniel, make sure no one is microwaving gross for any reason.
ReplyDeleteAlso Take came home with eho Maki, he told me two customers did not pick up( off are non-Japanese customers) I think next year, it's nice to send them reminder e-mail since some orders were places two weeks prior the day, customers may forget.
Got it. Next year we will get everyone's email address with their information. I'll make a sheet that they can fill out for convenience.
ReplyDelete