Written By: Samara
LY Dinner Sales: $6754
Projected Sales : $7018
TY Dinner Sales: $6467
+/- : -4% from LY & -$551 off from PS
Dinner Covers: 207
Avg PPA: $31.24
Weather: 50's and chilly
Special events?:
Who worked: Sophia, Grace, Lindsey, Camacho, Dusten (CL), Kelly (H), Taylor (SA), Chris (FR)
Flow of Business, Cuts and Ticket Times: Slow start. Lizet had a family emergency and couldn't get anyone to cover her shift, so Kelly was the only host tonight. FOH staff, especially Lindsey and Cindy were very helpful to Kelly. Filled up around 7pm, when we went on a wait. The wait lasted until about 9:45. Kelly's quote times were good at first but hit a wall around 8pm. She was underquoting by 15-20 minutes for a dozen tables. I had her talk to everyone as they went over their times. I jumped in on running the board and took control of the situation. Kind of like taking control of a plane before it crashes or saving people from a sinking ship...but we managed to get people seated as fast as possible. Positive attitudes from customers and no major issues. This meant double seating for the majority of the night, which put strain on the sushi bar. It was a learning lesson for Kelly. I went over proper quotes times with her and I was happy and fine to be hosting again. She kept her cool the entire time, which helped me to help her.
Dusten, who was getting double and triple sat most of the night, rang in a Fire Eagle for the wrong table. They were already closed out when they flagged me down. I was going to reopen their check but they had used a gift card that already found it's new home in the trash. I decided the only thing I could really do was to give them a new gift card for the amount of Fire Eagle and throw some Kome bucks their way. I made Dusten pay out of pocket for the gift card. They were quite happy with this and left Dusten an extra $4 tip. So it all worked out. Phew.
Went over with the servers about closing out their screen on the computer before walking away. Everyone made this mistake throughout the night. It's going to take a while for everyone to get used to this, so managers please keep an eye out.
Sushi bar was hitting 30-40 minutes for rolls around 8pm. Overall, we weren't that busy tonight but EVERYONE WAS ORDERING ROLLS.
Cut Lindsey and Grace a 9, Camacho at 9:30, and Sophia at 9:40.
Specials: Snow Crab 16
Sake Toro & Hama Toro Carpaccio 6
Kaki Fry 6
Iidako 9
Salmon Kama 1
Hamachi Kama 9
3 Staff members that stood out (why/how): Kelly. See above.
Taylor = slow. I'm starting to think he either needs retraining or shouldn't SA at all. Whenever he does pick up his speed, he's sloppy.
Jason Camacho is back!!!
Any VIP's in? Cody & Kimi, a bunch of regular faces but no names attached.
Comps& Void Detail:
-$30 employee Kome bucks
-$10 Kome bucks for Cody & Kimi
-Void 2 Asahi. Misring
R&M needs: The toilet in the women's restroom isn't flushing properly. It gets stopped up easily. Add this to the list for when the plumber comes.
86'd items/ need more: TOILET BOWL CLEANER. We haven't had any since I stopped hosting.
Bank is very low. Down to very few 20's, 10's, 5's, and 1's
Friday, February 5, 2016
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Saturday PM 3/31/18 Recap (The Last One on Blogger!)
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Taylor is going to take constant coaching. Please talk with him after every shift you work with him so that he knows the severity of his lack of speed.
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