Monday 2/29/16

Written By: Dusten

LY Lunch Sales: 1215
Projected Sales : 1416
TY Lunch Sales: 1509
+/- : 93 over PS and 24% over LY
Lunch Covers: 93
Avg PPA: 16.23


LY Dinner Sales: 5377
Projected Sales : 5514
TY Dinner Sales:  4673
+/- : 841 under PS and -13% under LY
Dinner Covers: 170
Avg PPA: 27.48


Previous Days Labor: 22%

Previous Days Comps: 7.15
Controllable Comps: 3.18

Weather: Gorgeous.

Special events?: Leap Day. Kome Bucks expire today.


Who worked: Lunch: Krystin, Mandy, Grace, Johnny CL, Junko H, Hiroe FR and Taylor SA
Dinner: Mandy, Krystin, Ruthy, Clair, Camacho CL, Miriam and Lou H, Taylor SA and Hisoe FR.

Flow of Business, Cuts and Ticket Times: Lunch was slow. We filled up but that's about it. I heard nothing of items going to tables out of order. There were a couple of mistakes on the first two ramen to go out, but nothing that couldn't be fixed quickly. I asked Danny (and Hiroe) to keep a close eye on Josh for, at the very least, missing toppings. One woman complained about her tonkotsu being too salty. She claimed to be a regular. I offered to have one remade, or to get something else for her. Ended up just comping it. Josh maintained he only used the amount of base he was trained to use. It really could have just been the woman being picky, but at point, I wasn't taking any chances. I thanked her for her feedback and told Josh that none of this was really against him- we just needed to get him re-trained. He is totally understanding and patient and ready to learn.
Talking with Daniel I wondered why we don't have kitchen tests- like the menu test servers take. He liked the idea and said it would be easy to implement.
I really don't remember cut times. We were 2 on by 1:30 pm.

Dinner was livelier. Toshi and Spencer got hit hard early on. We filled up around 6:30 and steyed full and on wait until about 8:30pm. I cut Mandy and Krystin as soon as we were off wait. I let Ruthy and Miriam go around 9:15pm. Clair at 9:30pm.


Specials: 8 iadako, 6 kaki, 9 snow, 11 tsubugai, 11 poke

3 Staff members that stood out (why/how): Taylor can keep up if only one table needs to be reset at a time in at least 2 minute intervals. He is unobservant, unmotivated and I feel like I'm trying to blow out a light bulb when getting him to do things he should have known to be doing 2 weeks ago at twice the speed. I really feel like he doesn't "get" the position he is in or he doesn't care. I hope that John can undo any training Taylor may have given Eric this past Friday and refocus Eric's abundant energy and apparent appreciation for Kome into productivity. I don't think my talk with Taylor 3 or 4 weeks ago made any impression on him whatsoever.
-Miriam managed to rub a table the wrong way while cocktailing. They said she skipped over them, ignored them, told them the wrong price on sake bottles. I talked to her about it. She seems to understand the glass, 300ml and 720ml bottle prices so maybe there was some breakdown in communication. I advised her to take time to carefully explain things to people. I think she is still finding her rhythm. I sent them some edamame, let them talk my ear off for a minute. Thanked them for their time and they left Clair a hefty tip.
-I worked with Lou on her quote times. The same table Miriam had a time with were under-quoted on the wait. They were a six top and Lou underestimated how long it can take to make that kind of space here. She was less than 10 minutes off, but that like forr-everr in hangry time.

Any VIP's in? Kenny and his brother came in for lunch. Kenny asked Grace if we had new people in the kitchen. He said his Grilled Salmon was dry and the seasoning was 'strange.' I talked to him and told him we did recently hire new people. I thanked him for his feedback. Grace had already closed his check, so I gave them $15 KB for the next time.
My friend Mason and his mom. I know he comes in somewhat regularly for lunch. I sent them 2 aburi aji pieces. Some other familiar faces. Nathan came in for dinner.

Comps& Void Detail: Comp tonkotsu ramen to kitchen error. 4 kome buck cards for lunch. At least 8 more for dinner. A tarantula misring, a yakitori that wasn't made- table was full anyways.

R&M needs: The water pitcher faucet got stuck last night after close. I took it apart and tried to figure out the problem. No idea, but it worked fine once I put it back together. so, yeah. Beware I guess.


86'd items/ need more: Naoto came looking for cold sake glasses this morning. I told him we have bee running out of them frequently as well. We got more recently I thought, but we may need more? Definitely more champagne flutes. Suzuki.