Written By: Samara
LY Dinner Sales: $6879
Projected Sales : $7350
TY Dinner Sales: $6535
+/- : -5% under LY & -$815 under PS
Dinner Covers: 224
Avg PPA: $29.17
Weather: On and off rainy/chilly
Special events: SXSW Day 2 Interactive/Film
Who worked: Kelly, Johnny, Camacho, Lindsey, Dusten (CL), Lizet & Cindy (Hosts), Taylor (FR), John (SA)
Flow of Business, Cuts and Ticket Times: Slow start. I feel like Fridays we usually fill up by 6pm but tonight was closer to 7pm. Had two 6 tops and two 5 tops walk in within 15 minutes of each other along with the restaurant filling up at this time. A slew of 2 tops walked in on top of these large parties, so Lizet was quoting over an hour to everyone. The list got up to 14 parties waiting and then things staggered a bit. Lots of no shows, including two of the larger parties. Because of this over-quoting (about 30-40 minutes off) a lot more parties no showed. The restaurant was almost half empty for a brief moment around 8:30pm but then a second wave came...it was easier to accurately quote people this time around.
The 7:00 reso were seated 40 minutes late. They had made their reservation with me earlier in the evening. I was very firm with our seating policy, going over every possible issue. Of course when they show up, it's 5 out of 6 people. I spoke with them several times while they were waiting to be complete, about their being a 9:00 reso and why we have a time limit, ensuring good service, not rushing them, etc. They were more than understanding. They were a group from Edible San Antonio.
S11 & 12 found a hair inbedded in their Chicken Kara Age. Definitely Steve's hair. Comped 100% recovery. They seemed pretty grossed out and I would be too considering how long that hair was.
Cut Lizet and Kelly at 9:30, Johnny at 9:45, Camacho at 10, and Lindsey at 10:30.
Specials: Snow Crab 11
Kazunokke 12
3 Staff members that stood out (why/how): Taylor just isn't cutting it, in my opinion. He lacks attention to detail on a daily basis , which is one of his main job descriptions. He's lazy. Dusten even clocked him out around 11pm because he was standing idle in the kitchen for a long time. He was then confused about being clocked out...this was after he finished eating his dinner. Sigh. Needs a pep talk soon...maybe of the probation persuasion.
John was very helpful to the hosts all night, grabbing chopsticks from the kitchen many times.
The servers tonight were a very tight crew, pleasure to work with them. It was easier for me to help at the host stand because of their efforts.
Any VIP's in? Macguires, Kumi, Courtney, Kenny
Comps& Void Detail:
-Void Edamame. Misring
-100% recovery for hair in Kara Age
-Void Sashimi Sampler. Misring
-Bitches Brew Owner Comp from Take for our neighbor
-Kome bucks from Dusten & Cindy
R&M needs:
86'd items/ need more: Gyu, Uni Box
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