Written By: Dusten
LY Lunch Sales: 2193
Projected Sales : 2356
TY Lunch Sales: 1639
+/- : 25% doen from LY and short of PS by $717
Lunch Covers: 92
Avg PPA: 17.82
Previous Days Labor: 24%
Previous Days Comps: 5%
Controllable Comps: 2.75%
Weather: tut tut...it looks like rain.
Special events?:
Who worked: John, Cindy, Kelly, Johnny CL, Zayn FR, Beorn SA and Rachel H
Flow of Business, Cuts and Ticket Times: Tame lunch for sure. No significant pop, but a trickle of tables walking in right until the last 10 minutes of service. No ticket time issues. Cut John at 1pm, Cindy at 1:15 and Kelly at 1:45.
Specials:
3 Staff members that stood out (why/how): Had a talk with Rachel regarding her delivery of certain information to customers. Elizabeth remarked that Rachel's verbiage can be off-putting when raising awareness of customers who arrive during the last moments of service to, if possible, order all their food at once. She was more or less who I was referring to in my blog on Sunday with regards to selling the sushi bar seats to people.
Certainly we can't make people order entirely, even if they're seated after closing. Certainly we can't force people to sit at the bar if they want a table. The point I tried to make with her, is that we can influence customers more frequently if we make a conscious effort. I told her we don't want to run people off that want to come in during the last few minutes of service. We simply want to let them know that the kitchen and sushi bar will be closing soon and hope that gets them looking at the menu and ordering as completely as possible. I told her that the closer is typically the most knowledgeable and capable salesperson on the floor, and the bar should be sold as an experience. Like up-selling even. I know she was clear on the concepts when we discussed them, however as I've mentioned in the past, her implementation of ideas can be a totally different thing than what we might expect. She's a smart kid... just got to tell her a few times.
-No real standouts otherwise. Slow so no one was challenged. I worked with Zayn for the first time. He seems like a nice enough guy.
Any VIP's in? Somm Rob, the older guy that rides his bike here, Yoshie sat with some friends after her shift, some other lunch regulars I haven't seen in a while... mostly because I havent worked many weekday lunches.
Comps& Void Detail: Employee day off for Yoshie- she asked that her discount be extended to her friends- Elizabeth and I acquiesced. $10 Kome bucks from kelly. Ecard comp for Birds Barbershop trade.
R&M needs:
86'd items/ need more:
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