Monday AM 8.14.17

Written By:
Elizabeth

LY Lunch Sales:$1716
Projected Sales :$2070
TY Lunch Sales:$1556
+/- :-9% LY and -$514 PS
Lunch Covers: 95
Avg PPA: $16.38

Previous Days Labor: 28%

Previous Days Comps: 5%
Controllable Comps:0%

Weather:It's still August. Take a guess.

Special events?:
none.

Who worked:Camacho, Grace, Kelly, Johnny CL. John SA, Hiroe FR, Alyssa Host

Flow of Business, Cuts and Ticket Times:
Lunch was slow all around today. Started to fill up around 12:30 but never saw much of anything. Went to 2 on at 1:15- a few tables trickled in afterwards.

The only issue that occurred today was the huge tree roach that was hovering over B8. A guest pointed it out to me, and I stared at it trying to figure out what to do, until their dining partner also pointed it out to her and she took a photo of it. It was at that time I went over and asked if they would like to move tables. I explained that it was a tree roach and they were very understanding. I got Andrew to remove it from the wall without incident and I discounted their check. I went over once more and we laughed about how terrified we both are of those things. It was good. I don't think there will be any negative feedback from it.

B2 came in around 1:50 and ate. The woman complained to Johnny that the mango in her sunshine roll tasted like it still had some rind on it. I checked in with andrew and he said they looked at the mango and it's just under ripe. I went over to the table to talk to the woman and explained the situation. I took 30% off her sushi lunch and she seemed fine about it all. But then as they were on their way out, I heard her say "They didn't say thank you on our way out" To which I yelled from the Office, "Thank you!". So let's make sure we are still saying thank you to every last customer that leaves. We can't stop just because we're closed. I know that part of that is that not everyone is paying super close attention to customers as they are leaving because they are doing their closing duties, but I would like to see us turn a little more attention to it.

3 Staff members that stood out (why/how):
-I might be speaking out of turn here, but General Toshi's plating is still not great. His Chirashi's weren't as nice looking as the rest of Ichiban and his topping placement still lacks presentation. Just my two cents.

Any VIP's in?
Kirk from Mueller Magazine

Comps& Void Detail:
20% Recovery comp as a thank you for the ladies that moved from B8 b/c of the roach
20% OFF sushi lunch for "sushi bar error" for the mango.
15% off FNF for Yoshie- she got done early and asked to have lunch with her friend and use her shift meal then. I said okay, but then her and her friend shared a few things. In the end I comp'd the futo maki and Trio because camacho said she had those mostly. And left the TX Surf and Turf and Edamame on the ticket. Yoshie asked Camacho if we could give her an employee day off discount, so I just did a FNF for 15% because most of her ticket was already comp'd and it was only $14 to begin with...so yeah.

R&M needs:The computer monitor is flickering and on it's last leg.. I'm going to best buy after the shift to buy a new one. Update, I have purchased one but it needs a splitter with an HDMI input-

86'd items/ need more: