Sunday 8/13/17 recap

Written By: Dusten

LY Lunch Sales: 3082
Projected Sales : 3299
TY Lunch Sales: 2335
+/- : -24% from LY and short of PS by $964
Lunch Covers: 121
Avg PPA: 19.3


LY Dinner Sales: 4505
Projected Sales : 5360
TY Dinner Sales: 6630
+/- : 47% over LY and $1270 over PS
Dinner Covers: 211
Avg PPA: 31.42


Previous Days Labor: 21%

Previous Days Comps: 4%
Controllable Comps: 2.88%

Weather: Sunny and Hott

Special events?: Yoshie's Bday, Day before Leary's Bday


Who worked: Lunch: John, Derek, Cindy, Jahnny CL, Brennan training Devin at FR, Beorn SA and Annie H
Dinner: Grace, Renee, Ruthy, Krystin, Clair CL, John Cktl, Hiroe FR, Beorn SA and Kelly/Annie H

Flow of Business, Cuts and Ticket Times: Lunch was not so busy. We were at our fullest around 1pm. No Food issues. One person ordered a Katsu when they meant Katsu-don. Easily remade. I cut John at 1:45, Derek at 2:20pm and Cindy at 2:40.

Dinner was a different story. We were full and on wait within the first hour of service. Didn't really slow down noticeably until we sat the last at about 9:30. Had a good number of campers, which pushed some wait times higher. Only had one table go over though. Sent them some korroke and checked on them. I recognized them as fairly regular. Very understanding. Ticket times stayed around 20-25 minutes from the sushi bar. Cut Grace, Renee Annie and John at 9:25, Cut Ruthy at 9:45.

Specials: 6 mapo tofu and 9 nigiri sets

3 Staff members that stood out (why/how): Down another dishwasher. David quit. Ghamal expressed an interest in picking up dishwashing shifts between Tuesday and Friday I think he said.

Somewhat related to this, I have been campaigning for the servers and support staff to maintain an organized dish pit. Invariably the last 30-45 minutes of the weekend that area is a disaster. Usually 2-3 racks worth glasses and a pile of unsorted dishes. Kitchen continues to leave larger dishes in the dish sorting area as well- typically an unintentionally obstructive manner. It might not be the main reason dishwashers are quitting, but I count it as a contributing factor. Please please please FOH managers stay on top of those who would dump a ton of unorganized dishes and run off. It won't be long before the people we ask last minute to cover shifts get burned out themselves. Tonight was a bit better.

One the other hand I did see lots of cooperation tonight. Servers and support staff bussing other sections. Pre-bussing is still weak a times.

Mark in an interesting guy. He is very communicative in the kitchen and seems to build an instant camaraderie with everyone around him. Outgoing and seemingly capable.

Saw Ruthy and Renee pushing some bottles tonight.

John has been asking to be checked out when he is very obviously not done with his side-work. I don't really get that. As the closer, if the first thing I check on the list isn't done I'm not going to even check the second, and then the next thing and then the next. Side-work takes 15-20 minutes, not check-outs.

Alyssa could do better to restock, or ask for help to restock as she is cocktailing. I know she is still relatively new, but just a bit of constructive criticism.

Clair has been getting some pretty poor tips from a number of tables. She isn't getting any complaints that I am aware of. She had some folks from Chuy's that mentioned to Annie while they were being sat that they'd been a fan of our food since the trailer days- they left maybe 12%. Then some bros from Hop Doddy that stayed at least a half hour after close and left 10%. Both of these tickets were over $100. I think last week or two weeks ago she got stiffed entirely on a $200+ tab. Not much that can be done about this, but I sympathize.


Any VIP's in? Lunch: Somm Rob,
OJ,
Rachel of the Grand
Pearls of Simplicity family. Haven't seen them in a minute.
Rachel and Carlos
A guy who said he was involved with the Ni-Kome project. Builder or designer I think? Johnny brought it to my attention, but I didn't catch the name.

Dinner: Yoshie, her husband Anthony and their daughter. Yoshie's birthday.
Moto and Setsuko

Comps& Void Detail:$20 Kome bucks, 15 from customer, 5 to cover korroke for wait time.
bday desserts: taiyaki x3,
FNF'd 2 zato pieces for the Ni-Kome guy
Emplyee Day off for Yoshie

R&M needs: Small bathroom toilet takes a long time to refill after a flush. Had a couple of customers mention the toilet not flushing. Just takes time.

I'm no entirely sure of the source, but there is a continual puddle of stank water that collects under the handwashing sink in the server station. This isn't a new situation, and I thought maybe it was coming from the sushi bar prep sink, but I can't be certain.

86'd items/ need more: Cleaner for touchscreens. Pearl Snap, Sacha Lichine, Small Bride of Fox, Fried Ice Cream, Pork Belly