Thursday PM 8/10/17

Written By: Chelsea

LY Dinner Sales: $5692
Projected Sales : $5811
TY Dinner Sales: $5714
+/- : 0% over LY and $97 under PS
Dinner Covers: 190
Avg PPA: $30.07

Weather: another warm one

Special events?: Megan's Last Night

Who worked: John, Lindsey, Camacho, Derek, Dusten CL, Pat Cktl, Brennan FR and Beorn SA, Annie and Megan Host

Flow of Business, Cuts and Ticket Times: Started off steady, didn't fill up until 7:30, including a walk in 6 top. Had a few parties on the wait, wait got to 25-30m and hung there for a few. Got off the wait just before 8:30. Went 4 on at 8:35, cut Annie and Pat as well. Went 3 on at 9:05, had a small pop just after that, and went 2 on at 9:30 to close. Ticket times were great.

Specials: Whole Aji - 2, Mabo Tofu - 4

3 Staff members that stood out (why/how):

- John sold a bottle of wine to a table, and he opened it in the server station. I didn't notice until Lindsey pointed it out as he was walking it to the table. We then watched as he placed the bottle on the table, without pouring any for the guests. When he returned, I asked him if he normally opens the bottles in the server station, and he said not usually, but he thought he would have trouble opening it at the table. He initially said he poured the glasses for the guests, but when I called him out and let him know I saw that he didn't pour the drinks, he fessed up that he didn't cause he was busy. Let him know to always keep on eye on those two things, as they are an important part of service and that's something that he should be taking his time to do for customers.

- Beorn has a tendency to lose his momentum toward the end of the night. Around 9:25, every table that was up was some level of dirty (3 were bussed completely but not wiped or reset, and 2 still had dishes on them). I went to go look for him to see what he was doing, and he was just moseying out of the dry storage chatting away with the new hire Mark. I interrupted them and had to ask Beorn to please reset the remaining tables, as there were a few folks walking in and were going to need one of those tables soon. I asked him to make sure to keep the momentum going throughout the shift, and keep going strong until we are closed, as there are always folks that could be walking in.

- Megan's last night. She said she will be sure to come by and visit and was very thankful for her time here. She will be missed!

Any VIP's in? Vivian, Dusten's family friends

Comps& Void Detail: FNF for Dusten's friends, Power Outage Kome Bucks from a customer, DNL Redbud

R&M needs:

86'd items/ need more: