Tuesday PM Recap 8/15/17

Written By: Naoto


LY Dinner Sales:$4306
Projected Sales : $4815 (-$582)
TY Dinner Sales: $4233
+/- : -$73, -2%
Dinner Covers: 169
Avg PPA: $25.05

Weather:
98/78 pretty cool evening

Special events?:
Asahi Tuesday

Who worked:
Patrick, Krystin, Ruthy, Derek, Clair Cl, Calvin SA, Hiroe FR, Alyssa and Annie Host

Flow of Business, Cuts and Ticket Times:
Dinner shift kicked off looking pretty busy.  Almost half of the restaurant filled up as soon as we opened the door.  Saw a good initial pop, but unfortunately it slowed down quite a bit after that for a while.  Past 7:00 we started to pick up, and went on a wait around 8:00.  We were completely off the wait by 9:00.  Cut Alyssa at 8:50, and went 4 on right after we were off the wait. Went down to 1 on by 9:40.

Right at 9, we did have a customer walk in for a table of 9. She mentioned that it was her and her friends for a birthday, which they were suppose to be arriving within a few minutes.  at 9:30, only 3 others showed.  Turns out, the birthday girl and her friends were all out else where getting drunk.  After debating for a few minutes, the group apologized and decided to leave to regroup.  Only 5-10 mins later, they decided to come back and dine with out the rest of the party.  Thought we were all in the clear, but instead the rest of the group decided to show up after we closed and tried to sit down with the folks that were already here.  Turns out, when they told us they were going to sit down and eat separate from their other friends, they meant they were going to order extra food for her friends and for them to join after we closed.  Told the group we can't accommodate them to join in since we were already closed at that point.  Not to mention the whole group appeared quite intoxicated.  After the late party left to go else where, I checked on the table and they understood the situation.  Finished up their meal, packed some of the food up, and went off to meet up with their friends.


Specials:
King Salmon Toro Carpaccio 9
Mabo Tofu 9

3 Staff members that stood out (why/how):
Annie did a great job keeping the last 9 top turned 4 top at bay.   Checked on them and tried her best t accommodate them as best as we can.

Ruthy was out helping everyone out the entire shift.  Kept a good attitude even with having one table short due to a party cancellation.

Cal could use a little more guidance when it comes to SAing.  Would like to see him help out with putting away glasses when it's been washed if he has the time.

Any VIP's in?
Lindsey Vass

Comps& Void Detail:
-Day off 30% - Lindsey

-Austin Roll - an austin roll was made instead of sunshine.  It did hit the table, and Patrick promptly
notified me.  Had a sunshine roll made on the fly, and they were absolutely fine.

-Yoshizo&Trantula Roll- Server miss ring.  The rolls were all suppose to be with no sesame due to the customer being allergic to sesame.  Ruthy missed adding the modification to these particular rolls.  Luckily, it never hit the table.

Salmon Kama - kitchen error.  It was still raw in the middle.  Apparently requested for it to be well done.  Checked with the guests to see if they wanted one remade, but they were quite full at that point.  They were really nice about the situation.  Went ahead and took care of the item off their check.

Zatoichi x3- Sent out on the house.  There were some delay at this table at A7 with both service and the food.  Derek was being held up with A4 and couldn't get to the table as quick as possible.  For the same reason, food took a bit longer.  Initially when I went to check out the table, they did appear unsatisfied.  Decide to send out a few Zatoichi for the table.  Brought it, apologized for the wait, and they were extremely happy for the nigiris.  Chatted away for a little bit with them, they all walked out of here happy.

Texas Blues- customer did not like it .

R&M needs:

86'd items/ need more:
Asahi