Thursday AM Recap 8/24/17

Written By: Leary

LY Lunch Sales: 1632
Projected Sales : 1942 (+480)
TY Lunch Sales: 2422
+/- : +790, +48%
Lunch Covers: 127
Avg PPA: $19.07

Previous Days Labor: 20%
Previous Days Comps: 5%
Controllable Comps: 0%

Weather: Cloudy with a few sprinkles

Special events?:

Who worked: Kelly, Derek, John, Johnny Cl, Beorn SA, Brennan FR, Annie H

Flow of Business, Cuts and Ticket Times:
It was a pretty chill Thursday lunch. A slow trickle until we eventually filled up around 12. Never went on a wait, but we stayed full most of the shift and sales were decent. Party room was sat once with a 5-top. Ticket times were good.

Had a complaint about a Tonkotsu Ramen. The guy said the broth was weak, and I think Matt misunderstood the complaint. I ordered one at the end of the shift and it was pretty weak and extra oily. The base was made by Marshall. Let's make sure to do quality checks on items, especially when there is a complaint.

Had an unfortunate double booking in the party room that I noticed this morning. Andrew had booked a party yesterday at 12:53 pm, and then someone booked a party at 5:37 pm online for the same time slot. I called him this morning and tried to move the reservation to another day, but he said he was leaving town for awhile. I told him that there would be a $50 gift card waiting for him the next time he came in to dine with us. It's on the cork board next to the desk.
Update: It turns out Andrew was being helped by Rachel because he had never taken a reservation before, and the wrong slot was selected. If the time slot with the white border is not selected customers can book that time online.

Specials:

3 Staff members that stood out (why/how):
-Spencer handled Ichiban well. It wasn't a super challenging, but was well executed.
-Beorn seems a little more on point the past couple shifts. His hours will be cutting back a bit next week so hopefully we won't be seeing the exhaustion setting in on the weekend.
-Kelly came in with make up on and a pair of glasses. Talked with her a bit at the end of the shift about asking for help when in section 3 (Tuesday Notes), and being a little more aware of appearance.
-Talked to John about

Any VIP's in?

Comps& Void Detail:
-DNL for Tonkotsu Ramen

R&M needs:

86'd items/ need more: