Monday AM Recap 8/7/17

Written By: Leary

LY Lunch Sales:  1920
Projected Sales :  2090 (-341)
TY Lunch Sales:  1749
+/- :  -171,  -9%
Lunch Covers:  116
Avg PPA:  $15.08

Previous Days Labor: 28%
Previous Days Comps: 6%
Controllable Comps: 1.69%

Weather: Raining morning and early afternoon, Sun started peaking out a little after 4

Special events?:

Who worked:
John, Derek, Grace, Mandy CL, Alyssa H, Hiroe FR, Zayn SA

Flow of Business, Cuts and Ticket Times:
I thought it was going to slow because of the rain. It wasn't that busy, but we did get a decent pop from 12-1. The kitchen got hit pretty hard with a couple pops. Despite the issue with the undercooked noodles, the kitchen did a great job knocking out the tickets in a timely manner. Things slowed down by 115. Went 2 on at 140.

Had 2 Tonkotsu ramens go out with under cooked noodles. The flame blew out during the rush, so they came out underdone, but the noodles were visibly undercooked. Followed up with Justin about being a little more engaged with the product he was putting out. If something doesn't look right, taste it.

Had some Pozu get sent back by a regular because it tasted off. It tasted like too much lemon juice. It was very tart. Grabbed another one from the kitchen that was too salty.

Had a lady receive a Spicy Miso Ramen, but want a Tonkotsu Ramen. Grace had written and read back spicy miso, but there was some miscommunication. She was pretty grumpy about it so I comped it and brought out the remake. She was very nice to me once I said it was on the house and she thanked me on the way out, but remained pretty cold to Grace.        

Specials:

3 Staff members that stood out (why/how):
-Zayn did well as SA. He needed a little help when several tables would all get up at once, but mostly handled the shift solo.
-I followed up with Justin as mentioned above, but want to say that he handled most of the shift really well. He keeps his station clean, and organized. He presentation is pretty good, and he had decent timing. A more experienced cook would have caught those noodles, but I thought it was worth mentioning how well he handled the rest of the shift.

Any VIP's in?

Comps& Void Detail:
-Server Misring Spicy Miso
-Kitchen Error for undercooked noodles
-Training comp for several rolls so Ghamal could practice making them

R&M needs:
-I had to shut down the small bathroom because there was a pretty bad leak coming from the vent. The floor was flooded out this morning. I cleaned up the water and put a bucket under the leak for service. The leak stopped by dinner. I reached out to Petrocelli, but no one ever got back to me. I will follow up first thing in the morning. On the bright side, there were no leaks in the party room or anywhere else.

86'd items/ need more: