Written By: Dusten
LY Lunch Sales: 2810
Projected Sales: 2614
TY Lunch Sales: 2297
+/- :196 pver projected and up 22% over LY
Lunch Covers: 158
Avg PPA:17.78
Weather:sunny, then rainy, then sunny, then overcast... hard to keep up.
Any Special events going on?:talk like a pirate day... or so I was told
Who worked?: Clair, Lindsey, Sayo, Johnny CL, Diana H, Amanda FR, Jason SA
Flow of Business, Cuts and Ticket Times: Steady day, but nothing out of control. Filled up and went on a short wait around 1pm. Cut Sayo at 2pm, Clair at 2:30 and Lindsey not long after. Had only a single mishap with the first two ramens of the day. Guest said the noodles were overcooked and one had a bug in it. I comp'd the ramen with the extra topping and knocked 20% off their bill. They were very understanding when I spoke with them and left happy.
Specials?I think Toshi told me we sold a single bento box. Perhaps this is a job for the table tents?
3 Staff members that stood out (why/how):Writing only from memory I can only say that I remember Johnny and Lindsey for dealing with difficult situations/customers in very different ways. Lindsey was a beacon of due diligence and patience with her ramen incident. Johnny seemed very stressed and flustered frequently. So much of the outcome of one's shift depends on their outlook. You get what you get many times.
Any VIP's in? Karen
Comps& Void Detail: the above mentioned ramen incident. Another guest complained that the shumai "had no flavor" and "should be taken off the menu." Vince mentioned that there isn't any prok in our shumai despite the menu saying otherwise. One Slurp/Sip/Sushi discount.
R&M needs?:It seems the most common, valid complaint that we get on yelp concerns the noise level in the dining room. Perhaps more sound absorbing boards like the ones we have over the A's would help?
86'd items/ need more?
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