Tuesday AM&PM 9.30.14

Written By: Cameron Stangel

LY Lunch Sales:$1471
Projected Sales:$1610
TY Lunch Sales:$1535
+/- :Missed projections by $75. Beat LY lunch sales by $64
Lunch Covers: 95
Avg PPA:$16.16

LY Dinner Sales:$3866
Projected Sales:$4478
TY Dinner Sales:$2798
+/- :Missed projections by $1670 ouch. Down from LY dinner by $1068 and 28%..
Dinner Covers:117
Avg PPA:$23.91

Weather:Sunny, High 80s

Any Special events going on?: None that I am aware of

Who worked?:AM: Lindsey, Clair, Kate, Johnny, Mandy (SA), Junko (H), Kaori (FR)
PM: Lindsey, Jason, Kate, Clair, Alex, Ruthy (H), Mandy (SA), Hiroe (FR-TR), Ixchel (FR-tr)

Flow of Business, Cuts and Ticket Times:
AM: This morning stated out pretty slow. No one came in for the first 30 min after opening. We never filled up or even got close, we always had at least 3 open tables at our fullest points. I went 3 on at 12:30, 2 on at 1:15 and 1 on at 1:45. Ticket times were good and consistent throughout the shift.

PM:
Tonight started out slow. We filled up (except sushi bar) by 7:50pm. Our only parties that were on wait tonight were incomplete. There was an incident where 3 people came in and said there was a 4th person coming. Ruthy explained their policy and one of the guys in party was really pushy so I interveened and asked if there was a problem, where he loudly explained how hungry he is and demanded to be sat immediately. I reiterated the policy about incomplete parties and thanked him for understanding our policy, to where he yelled "FUCK THIS (or YOU)!!!!!!!!!!!!!!!!!!!" and turned around and stormed out. I didn't really catch the end of his yelling. The two other members in the party (his dad and his boyfriend I believe) looked incredibly shocked and one went to get him. The dad apologized for his use of words and I told him I am sorry that we save our small restaurant for parties who are complete, but we would be able to sit them as soon as the 4th person comes. After about 3 minutes the dad comes in apologizing and said it is only 3. Ahh, the Kome seating policy loophole. I told him we do not sit incomplete parties, again, and he said its only 3 and they want to sit down. I knew 1000000000% the 4th person was coming but they just lied and said it was 3. Reluctantly, I sit them at B2. Lindsey said they weren't being very friendly to her either. About 15 minutes in a man comes in and walks right past Ruthy (she said he walked in like he owned the place) and walked himself right to B2 to join his party...grrrr. After some edamame and some other appetizers the rude sassy man with the mouth of a sailor came up and appologized saying he didn't mean to be rude, he just has low blood sugar. And that he didn't mean to yell at me. I mean in the end he got his way exactly as he wanted it. He was hungry so he wanted to sit and order immedately, check, he wanted his freiend to come later, check. As soon as everything went his way he decided to appologize. I told him I don't like anyone talking to my staff or myself in the manor he did. He said sorry. I also told him that I explained the policy and this is the exact opposite of what we uphold at Kome, and we would like people to respect the rules we have in place. He stopped listening by this time, but said sorry again and returned to his meal. On the way out his dad came up and apologized for his son's actions. Its very frustration when people just don't care about any of the rules we put into place. Anyways I would have also expected something from someone in their mid 30s but I guess not.
Other than that everything was fine. Slow night but everything ran smoothly. I went 3 on at 8pm with full sections.2 on at 9 and gave Alex everything at 9:20pm. We only got maybe 2 additional tables until close.

Long ticket time on a tori teba, 40 minutes, the ticket got accidentally overlooked while Vince was training Jarred on tempura

Specials?
3 clam special
5 ceveche

3 Staff members that stood out (why/how):
*Alex is a very strong closer and is good at delegating tasks to her co workers without coming off as bossy
*Lindsey only got a short break today but she still came in giving 100%
*Mandy did really good SAing today. She is great at assesing the floor and how to prioritize what she needs to do.

Any VIP's in?
Krystin and her mom

Comps& Void Detail:
tori teba for a long ticket time
void maguro sashimi wasn't made
F&F to B1 this AM old employee/Take friend, has a food truck now
Promo comp for a chirashi lunch for a complete summer punch card
9 comp rolls to training for Joseph on sushi bar to be challenged by


R&M needs?:
*outside lighbulbs are still out
86'd items/ need more?